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Pepperells Ltd

4.9 | 31 Reviews 31 Reviews | Company & Commercial
3,802 Total Company Reviews info icon Company & Commercial | info icon 3,802 Total Company Reviews Company & Commercial | info icon 3,802 Total Company Reviews

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Accepting new clients

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 807163

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
94%
Value for
Money
95%+
Success
Rate
94%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Deepak Bhatia

Deepak Bhatia

Verified
Housing & Property

Painless experience ..

"Michael was professional in terms of responses, communication skills, courtesy, knowledge and thoroughness.\nNo problem at all. "

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Anonymous

Verified
Employment

Responsive, Reassuring, Result

"Tom was very responsive and reassuring. He provided the professional guidance required to move the case efficiently to conclusion achieving the optimal result for my needs. The supporting office team were always friendly and responsive as well. Thank you Tom and team."

Solicitors tagged in
this review

Meet the team of Pepperells Ltd

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30 (Open)
Friday 07:00–17:30
Saturday (Closed)
Sunday (Closed)

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Reviews

4.9 /5 31 Reviews
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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills, probate, family matters and dispute resolution, with strong knowledge in property sales, purchases and estate work. Reviews highlight efficient handling of complex cases, clear legal advice and thorough attention to detail. Clients also value the firm’s soft skills: friendly, approachable and empathetic staff, prompt responses, excellent communication, patience, professionalism and reassurance throughout what can be stressful processes. Many describe the service as seamless, supportive and highly reliable.

Excellent communication
Friendly service
Professional advice
Quick responses
Efficient process
Clear explanations
Supportive staff
Stress free
Knowledgeable team
Helpful guidance

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Company & Commercial

"Ace all round"

Easy description: "Ace all round" Took my disabilities into consideration and got the result i wanted. I will go there again if I have problems in the future

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us, and we look forward to working with you in the future should you need us to do so.

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Anonymous

Verified
Housing & Property

Friendly, completed on time

Very competent service, provided comprehensive support for a sale and purchase. At times, communication could be improved (I suspect there is a resource issue here) but everything completed on time so happy with the service in the end.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate your feedback as this helps us to continuously improve on our service and will ensure your comments are passed onto the relevant departments. Thankyou for choosing Pepperells.

0
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Carlie Lowe

Verified
Employment

Professional, friendly and responsive!

Professional, friendly and responsive! Tom was excellent! He was super friendly, explained everything well and was super efficient in returning signed documentation. Smooth transaction from start to finish. Thanks so much, Tom!

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0
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Anonymous

Verified
Consumer

Helped Us Navigate Through A Difficult Business Situation

As the title suggests, we had an a frustrating situation with our business and whilst we would rather it had never happened, Victoria helped us through it professionally and got us to a swift solution that enabled us to move on. She was courteous and available to talk us through the various stages, updates and details of our negotiation and brought the matter to a timely close.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results and we look forward to working with you in the future should you need us to do so.

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John

Verified
Company & Commercial

money owing from our son

Leah was very helpful and couldn't do enough for us.

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A representative from Pepperells Ltd responded to this review

Thank you for your review. It is great to hear that you are pleased with the results and we look forward to working with you in the future should you need us to do so.

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Other Reviews

Profile image of Alison

Alison

Company & Commercial

Alison

I recently sold my coffee shop business with Millican Law and I couldn't recommend them enough for anyone in need of a similar service. After a disappointing experience with a different law firm on entering into the business, I had reservations about the process, but it quickly became clear that Millican Law were in a different league to the others and this standard of service was kept up throughout the entire transaction. My case was handled by Aphrodite who was always prompt, professional and friendly, and I hope the more senior staff members realise what an asset she is. It was a pleasure to work with her and she always kept me in the loop and put me at ease. She also facilitated quite a quick transaction, and we were able to complete on the desired date. In this field, you'd be hard pressed to find a better firm than Millican Law. They've certainly earned the wonderful feedback they have. Thank you all.

0
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Richard

Company & Commercial

Richard

First class service, thanks to gwen especially, and to christina , for sorting the sale of my commercial premises, you are kept in the loop regular with updates of the sale, and vey easy to contact and work with. Thanks again Richard and Michelle.

0
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Reviews

4.8 /5 3802 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills, probate, family matters and dispute resolution, with strong knowledge in property sales, purchases and estate work. Reviews highlight efficient handling of complex cases, clear legal advice and thorough attention to detail. Clients also value the firm’s soft skills: friendly, approachable and empathetic staff, prompt responses, excellent communication, patience, professionalism and reassurance throughout what can be stressful processes. Many describe the service as seamless, supportive and highly reliable.

Excellent communication
Friendly service
Professional advice
Quick responses
Efficient process
Clear explanations
Supportive staff
Stress free
Knowledgeable team
Helpful guidance

ReviewSolicitors Review List

Profile image of Alan  Bond

Alan Bond

Verified
Housing & Property

Chloe Knight review

Professional, to the point but very friendly and helpful. A pleasure to use her expertise in this matter. Thank you Chloe.

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0
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Barbara Wraith

Verified
Wills, Trusts & Probate

Professional and Helpful

Natalia is a credit to your firm She carried out the drafting and completion of new Wills for myself and my husband Always professional, sensitive and knowledgeable

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Jack Shepherd

Verified
Housing & Property

J̌ack Shepherd

Good initial meeting . Discussion etc and terms of reference.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Beverley and the team. Thankyou for choosing Pepperells

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Matthew Jackson

Verified
Housing & Property

First House Purchase

​I had a brilliant experience working with Michael Marshall at Pepperells for my house purchase. As a first-time home buyer, navigating the conveyancing process could have been overwhelming, but Michael made everything smooth and straightforward. He was exceptionally responsive, clear, and proactive from start to finish. I always felt completely in the loop and well-supported throughout the entire transaction. I highly recommend Michael and the Pepperells team to anyone needing a reliable conveyancing solicitor!

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear that Michael made the process of buying your first property smooth and straightforward. We will pass your feedback onto Michael and will be happy to assist you again in the future. Thankyou for choosing Pepperells.

0
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Hazel Stockdale

Verified
Wills, Trusts & Probate

Making a new Will

l found Laura very helpful and professional

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure your feedback is passed onto Laura and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Other Reviews

Profile image of Paul Develter Morley

Paul Develter Morley

Paul

Conveying good..police matters..all they want is the call out money they charge..im a disabled service user..ive been ignored..let down and left with a criminal record when I was a victim of a hate campaign..as could get advice..if this is how you treat autistic people then you should be ashamed of yourself..but of course you actually dont care do you..??? Avoid like covid. !!!

0
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Profile image of Emma Jasper

Emma Jasper

Housing & Property

Emma

We had an appointment very quickly with Rebecca, and communication from the office before that appointment was timely and clear. Rebecca understood our issue and gave us really useful information and advice, giving us examples from both sides of the issue to help us be confident in our options. She listened to our concerns well and offered practical advice, which was both clear and useful. Her tone was very professional but also understanding and emphatic, which we appreciated. We felt very reassured by Rebecca's knowledge and advice and it helped our worry immensely.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear that Rebecca understood your issue and gave you useful advice. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Steve Jasper

Housing & Property

Steve

Very good service and communication. Answered all our questions and would highly recommend.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Rebecca and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future.

0
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Profile image of Milvia Serra

Milvia Serra

Milvia

I was referred to them through NIDAS/Women's Aid, not only communication was slow but also had absolutely no help. During my contact with them my son was abducted 2x by his father, I’ve called and send several emails and got little to no reply. I requested to go to Court and get a CAO in Feb, nothing done. Went court because my ex out an application through (but then withdrew it). You’ll get a lot of empty words like “if you need any help feel free to contact” all for nothing because you’ll email, weeks and months will pass by and you’ll not even get “hello”. They’ll arrange call meeting and call backs with you but won’t call you or explain what or why the call didn’t happen. Reception will tell you “I’ll leave a note and mark ar urgent” trust me, you’ll see no urgency. I’m still waiting for a reply for emails I’ve sent in April. We are now in September. Then told me my legal aid is finished but here I’m am, still enduring abuse from my ex, my son remains missing school and no guidance at all on next steps. When I first got in touch I felt a light at the end of the tunnel but it was just a illusion. I’ve now just given up because I have no mental capacity to fight.. maybe when something more serious happen to us, someone will try “care” or try do their job.

0
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Julie Robinson

Julie

My Sale completed on Wednesday 26th August. My entire proceeds are 'missing'. No sense of urgency from Pepperells but then they have had their fee. Now 10 days of endless phone calls and sleepless nights. Still no proceeds.

0
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