Pepperells Ltd logo

Pepperells Ltd

4.4 | 24 Reviews 24 Reviews | Litigation
3,752 Total Company Reviews info icon Litigation | info icon 3,752 Total Company Reviews Litigation | info icon 3,752 Total Company Reviews

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Accepting new clients

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 807163

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.4
Excellent
82%
Value for
Money
92%
Success
Rate
88%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.7/5
Approachability 4.5/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.5/5
Value for money 4.1/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Deepak Bhatia

Deepak Bhatia

Verified
Housing & Property

Painless experience ..

"Michael was professional in terms of responses, communication skills, courtesy, knowledge and thoroughness.\nNo problem at all. "

Legal experts tagged in
this review

Profile image of Anonymous

Anonymous

Verified
Employment

Responsive, Reassuring, Result

"Tom was very responsive and reassuring. He provided the professional guidance required to move the case efficiently to conclusion achieving the optimal result for my needs. The supporting office team were always friendly and responsive as well. Thank you Tom and team."

Solicitors tagged in
this review

Meet the team of Pepperells Ltd

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30 (Open)
Friday 07:00–17:30
Saturday (Closed)
Sunday (Closed)

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Reviews

4.4 /5 24 Reviews
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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and litigation work, with strong expertise in property transactions, estate planning and dispute resolution. Clients praise clear, prompt communication, efficient case management and thorough legal knowledge. Valued soft skills include approachability, empathy, patience, professionalism and reassurance; staff are described as friendly, supportive, responsive and proactive, helping reduce stress and make complex matters straightforward. Many reviews highlight local accessibility, helpful administration and a seamless, reliable service from start to finish.

clear communication
very professional
friendly staff
timely responses
efficient service
approachable solicitors
knowledgeable advice
stress‑free process
local accessibility
thorough attention

ReviewSolicitors Review List

Profile image of Scott Rowland

Scott Rowland

Verified
Litigation

Mortgage

I thought Rebecca was very professional and made it very cleared to understand the advice she was giving.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure your comments are passed onto Rebecca and the team.

0
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Profile image of Jodie Braithwaite

Jodie Braithwaite

Verified
Family Law

Family court

Didn’t file statement in time leading to judges stating I missed deadlines. Looked bad on myself in court.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are sorry to hear you were disappointed with the outcome of your matter. If you would like to discuss this further please do not hesitate to contact The Client Services Department.

0
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Emma Morrod

Verified

Feedback

Excellent communication and feedback from Emily on my court case she’s a brilliant representative

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this review

A representative from Pepperells Ltd responded to this review

Thank you for your review and for using Pepperells. We are pleased to hear that you had excellent communication from Emily. We will be happy to assist you in the future should you need us to do so.

0
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Anonymous

Verified
Housing & Property

Force sale of property

Excellent service. Swift action with court proceedings and excellent outcome. All costs awarded which was very pleasing.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear that you were happy with the outcome of your matter. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Profile image of Kerry

Kerry

Verified
Consumer

Advice on cease & desist order

Always friendly, knowledgeable and available for further queries. Cease & desist letter issued within the given timeframe.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for your review. We would also like to thank you for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

0
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Other Reviews

Profile image of Francesca Bridgitte

Francesca Bridgitte

Litigation / Dispute Resolution

There with the right advice when in dire need of the right support. Thank you

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this review

0
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Allison

Allison

I am re writing my review. Michael Cook deemed by review to be defamatory. He has since written to me threatening legal action against my review as he deemed it be defamatory. I am entitled to write a review and see how I feel I have been treated and how their conduct in acting for me has been poor. Due to the delay of the sale going through, the buyer was desperate to move into my property and wanted to rent it. He wanted the sale to go through by the latest 12th July. He had put the offer in in mid March and I accepted. My case was left for 4 weeks as the person dealing with it had left Michael Cook Law Firm and no one had acted on it. Robinson Lettings had informed me that they had stopped using Michael Cook as their had been a number of complaints. I trusted Michael Cook would then act accordingly. He never once returned my phone calls, when I was told on numerous occasions he would call me back in person and never did. The buyer dropped out of the sale after the 12th July, as he told me he had no choice because he had to sign up to a 6 month contract to rent, as he had nowhere to live. Michael Cook Law firm have been unprofessional and incompetent in my opinion. I am only writing what I feel they have been towards me and what Robinsons Lettings told me and what buyer had told me. Mr Cook writing a letter threatening legal action for defamatory comments is what I feel to be threatening and intimidating behaviour. I was given 48 hours to remove my review or will progress with proceedings.

Reply by profile image of Lorretta Coulson

Lorretta Coulson

There are two sides to every story and we do not wish to engage further on this matter.

1
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Profile image of Marco

Marco

Family Law

Marco

I used Langley's 1st spent 27k and didn't look good for me in court. Looked up different solicitors out of York. Pepperells just picked it as it's unusual name. 1st call was a lady with softy comforting well mannered voice. Pepperells secutary. 7k I've spent with pepperells 5k just on a barrister who acted on my behalf and turned things around.And also told me last solicitor I used didn't do his job very well or didn't know ime now due 27k back of Langley's solicitors. I give pepperells solicitors 10/10. no pressure. no time wasting. Mrs Scott,s my solicitor along with her co pilot George. Ile keep pepperells solicitors very very good solicitors 😊😃💥💥💥💥💥💥💥💥💥💥

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Profile image of Anonymous

Anonymous

Residential Conveyancing

Good service overall, but we were passed to a few different staff members. We were recommended to you as we were told you had experience with houses sold in trust. Which at first it didn't seem as if you knew about it but it went through pretty smoothly but took longer than expected.

0
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Profile image of Paul & Dee Walton

Paul & Dee Walton

Verified

Litigation / Dispute Resolution

Approachable listened and gave us clear advice as to what to do after dispute with neighbour. Acted on our behalf in a professional manner and the action worked with the neighbour removing all litigious material off social media

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1
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Reviews

4.8 /5 3752 Reviews
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Star rating
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Rating

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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and litigation work, with strong expertise in property transactions, estate planning and dispute resolution. Clients praise clear, prompt communication, efficient case management and thorough legal knowledge. Valued soft skills include approachability, empathy, patience, professionalism and reassurance; staff are described as friendly, supportive, responsive and proactive, helping reduce stress and make complex matters straightforward. Many reviews highlight local accessibility, helpful administration and a seamless, reliable service from start to finish.

clear communication
very professional
friendly staff
timely responses
efficient service
approachable solicitors
knowledgeable advice
stress‑free process
local accessibility
thorough attention

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Friendly and professional

I thoroughly recommend Teigan. I had been putting off making a new Will for over 15 years but Teigan made me feel comfortable and at ease to communicate my wishes and it was all done through my preferred style of communication. Thank you for a brilliant service.

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0
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Anonymous

Verified

Excellent and efficient

Easily made appointment within a short space of time and completed what needed to be done in and excellent and efficient way

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this review

0
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Profile image of Madara Muceniece

Madara Muceniece

Verified
Family Law

Amazing service

Simon was my solicitor he always listened to what I had to say with full concentration, I would definitely use his services in the future if I need it. Honestly couldn’t recommend him more.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that you were happy with the service from Simon and would recommend him. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Profile image of Nicki M

Nicki M

Verified
Cybersecurity and Data Protection Law

Excellent Service from Simon Davies

I came to Simon with a legal issue and with very limited time to deal with the matter. Simon reacted very quickly to understand the issue and to manage in a way that I was very pleased with. His communication was superb and he was very proactive in the management of the situation.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that Simon reacted quickly and that you were happy with his communication. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Profile image of Orson Haelsner

Orson Haelsner

Verified
Consumer

Best advisor ever

He was patient with me and explained me about the issue and what was the best decision.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure that your feedback is passed onto Simon and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Other Reviews

Profile image of Vincent Wright

Vincent Wright

Vincent

A very caring solicitors who went above and beyond to settle a family estate and bring it to closure, very efficient and the customer care was absolutely brilliant I can thoroughly recommend them , an old established family solicitors who have a keen edge and a powerful thrust in this modern age. Great bunch of guys absolutely top notch they are.

0
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Profile image of Michelle Smith

Michelle Smith

Michelle

I used this solicitors for the sale of my property, and found very un helpful and disrespectful. Sarish was rude, i have now changed my solicitors but i am still recieving demanding e mails regarding on boarding which is unacceptable. I also have not recieved my Refund.

0
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Profile image of Paul Smith

Paul Smith

Paul

Very good service, highly recommend

0
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Profile image of Maria Bowers

Maria Bowers

Maria

The service that we received from Paige was excellent. She was supportive and considerate, never failing to reply quickly and patient and reassuring when answering our numerous questions. Paige kept us fully informed of the progress on our sale and subsequent purchase.

0
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Profile image of Adi Easlea

Adi Easlea

Adi

One or two spellings of forenames and surnames incorrect on proof draft but rectified when pointed out. Awaiting return of completed document. Overall a pleasant and stress free process and Teigan has a professional and friendly manner. I wish her all the best for the future.

0
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