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Pepperells Ltd

4.9 | 818 Reviews 818 Reviews | Wills, Trusts & Probate
3,752 Total Company Reviews info icon Wills, Trusts & Probate | info icon 3,752 Total Company Reviews Wills, Trusts & Probate | info icon 3,752 Total Company Reviews

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Accepting new clients

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 807163

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Deepak Bhatia

Deepak Bhatia

Verified
Housing & Property

Painless experience ..

"Michael was professional in terms of responses, communication skills, courtesy, knowledge and thoroughness.\nNo problem at all. "

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Profile image of Anonymous

Anonymous

Verified
Employment

Responsive, Reassuring, Result

"Tom was very responsive and reassuring. He provided the professional guidance required to move the case efficiently to conclusion achieving the optimal result for my needs. The supporting office team were always friendly and responsive as well. Thank you Tom and team."

Solicitors tagged in
this review

Meet the team of Pepperells Ltd

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30 (Open)
Friday 07:00–17:30
Saturday (Closed)
Sunday (Closed)

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Reviews

4.9 /5 818 Reviews
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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and litigation work, with strong expertise in property transactions, estate planning and dispute resolution. Clients praise clear, prompt communication, efficient case management and thorough legal knowledge. Valued soft skills include approachability, empathy, patience, professionalism and reassurance; staff are described as friendly, supportive, responsive and proactive, helping reduce stress and make complex matters straightforward. Many reviews highlight local accessibility, helpful administration and a seamless, reliable service from start to finish.

clear communication
very professional
friendly staff
timely responses
efficient service
approachable solicitors
knowledgeable advice
stress‑free process
local accessibility
thorough attention

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Friendly and professional

I thoroughly recommend Teigan. I had been putting off making a new Will for over 15 years but Teigan made me feel comfortable and at ease to communicate my wishes and it was all done through my preferred style of communication. Thank you for a brilliant service.

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Anthony Cole

Verified
Wills, Trusts & Probate

mirror wills

excellent service from start to finish and well communicated

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us, and we look forward to working with you in the future should you need us to do so.

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Mrs page

Verified

My will

Yes there was very prompt of what I needed put everything in my will what I said and I was looked after very very well I recommend anyone to go there

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Ann Moore

Verified
Wills, Trusts & Probate

Making a Will and Power of attorney

We did wills and power of attorney with Lucy. It was quite a long drawn out process and expensive but she was very helpful and it is finally sorted.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate your positive feedback and we look forward to working with you in the future should you need us to do so.

0
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Deborah Drury

Verified
Wills, Trusts & Probate

Lucy Drinkall

Lucy provided excellent service for mine and my husband’s wills. She took time to understand our wishes and then to explain the legalities. I would definitely recommend her.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are so pleased to hear about the excellent service you received from Lucy. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Other Reviews

Profile image of Gillian Russell

Gillian Russell

Gillian

I had a great experience with Lucy and Teigan at Pepperells, who helped me with my will. They were both friendly, empathetic, professional and knowledgeable, making the whole process easy and reassuring. The service was very efficient, and I would highly recommend them. Excellent service from start to finish!

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Bob Lowis

Wills, Trusts & Probate

Bob

Very good appointment explained everything to me. Satisfied with the details.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review and choosing Pepperells. We look forward to assisting you in the future should you need us to do so.

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Profile image of Debra Hill

Debra Hill

Debra

Lucy was very efficient and easy to talk to. She handled our wills for us

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that Lucy was efficient when handling your wills. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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chris ducker

Wills, Trusts & Probate

chris

Lucy was very efficient, professional and took the time to address and explain anything we were unsure of. Highly recommend.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback and its great to hear you would recomend us to others.

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Phillip Minns

Phillip

They dealt with my Mum's probate. The day after she died, i phoned them to let them know, and was told they'd send an email immediately with instructions to proceed. They didn't, so I called again a few hours later and again was promised said email. A couple of hours later they phoned, asking to speak to my Mum. We paid for the full probate service upfront, several times during the process they sent invoices, for random amounts, with no explanation. Each time I had to call, for them to explain that the invoices were randomly by their system, and I should just ignore them. When the work was complete, I received an email saying they had some money left for us in credit - could I send a photo of my bank card before they made payment - even though they already have my bank details and sending a photo would leave me susceptible to fraud if their email was ever hacked. If I ever need a solicitor again, it will not be Pepperells.

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Reviews

4.8 /5 3752 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and litigation work, with strong expertise in property transactions, estate planning and dispute resolution. Clients praise clear, prompt communication, efficient case management and thorough legal knowledge. Valued soft skills include approachability, empathy, patience, professionalism and reassurance; staff are described as friendly, supportive, responsive and proactive, helping reduce stress and make complex matters straightforward. Many reviews highlight local accessibility, helpful administration and a seamless, reliable service from start to finish.

clear communication
very professional
friendly staff
timely responses
efficient service
approachable solicitors
knowledgeable advice
stress‑free process
local accessibility
thorough attention

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Friendly and professional

I thoroughly recommend Teigan. I had been putting off making a new Will for over 15 years but Teigan made me feel comfortable and at ease to communicate my wishes and it was all done through my preferred style of communication. Thank you for a brilliant service.

Legal experts tagged in
this review

0
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Anonymous

Verified

Excellent and efficient

Easily made appointment within a short space of time and completed what needed to be done in and excellent and efficient way

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this review

0
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Profile image of Madara Muceniece

Madara Muceniece

Verified
Family Law

Amazing service

Simon was my solicitor he always listened to what I had to say with full concentration, I would definitely use his services in the future if I need it. Honestly couldn’t recommend him more.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that you were happy with the service from Simon and would recommend him. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Nicki M

Verified
Cybersecurity and Data Protection Law

Excellent Service from Simon Davies

I came to Simon with a legal issue and with very limited time to deal with the matter. Simon reacted very quickly to understand the issue and to manage in a way that I was very pleased with. His communication was superb and he was very proactive in the management of the situation.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that Simon reacted quickly and that you were happy with his communication. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Orson Haelsner

Verified
Consumer

Best advisor ever

He was patient with me and explained me about the issue and what was the best decision.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure that your feedback is passed onto Simon and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Other Reviews

Profile image of Vincent Wright

Vincent Wright

Vincent

A very caring solicitors who went above and beyond to settle a family estate and bring it to closure, very efficient and the customer care was absolutely brilliant I can thoroughly recommend them , an old established family solicitors who have a keen edge and a powerful thrust in this modern age. Great bunch of guys absolutely top notch they are.

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Michelle Smith

Michelle

I used this solicitors for the sale of my property, and found very un helpful and disrespectful. Sarish was rude, i have now changed my solicitors but i am still recieving demanding e mails regarding on boarding which is unacceptable. I also have not recieved my Refund.

0
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Paul Smith

Paul

Very good service, highly recommend

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Profile image of Maria Bowers

Maria Bowers

Maria

The service that we received from Paige was excellent. She was supportive and considerate, never failing to reply quickly and patient and reassuring when answering our numerous questions. Paige kept us fully informed of the progress on our sale and subsequent purchase.

0
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Profile image of Adi Easlea

Adi Easlea

Adi

One or two spellings of forenames and surnames incorrect on proof draft but rectified when pointed out. Awaiting return of completed document. Overall a pleasant and stress free process and Teigan has a professional and friendly manner. I wish her all the best for the future.

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