Gilson Gray LLP

My experience with ⁠Gilson Gray was, without question, the worst customer service I have ever experienced. What should have been a straightforward purchase of a chain-free new-build property took seven months to complete. There was no chain on either side, yet the process was plagued by delays, poor communication and what appeared to be a complete lack of organisation. During the transaction I was passed between eight different solicitors – Emma, Sophie, Bethan, Courtney, Jess, Egija, Sally and Heather. Having to explain my situation over and over again was exhausting, and no one ever seemed to have a full understanding of my case. Bethan was, by far, the most concerning person I dealt with. Every phone call made it obvious she had little understanding of my property or where the transaction had got to. After supposedly working on my file for four months, she then realised she had been dealing with the wrong property. I was genuinely shocked that such a fundamental mistake could happen. On top of that, I found her rude, dismissive and arrogant whenever I spoke to her. She inspired absolutely no confidence and appeared to have a poor understanding of the legal requirements surrounding my purchase. Communication throughout the transaction was appalling. I received virtually no proactive updates and had to chase constantly for information, only to receive vague responses or no meaningful update at all. I was left completely in the dark for months, wondering whether anything was actually happening. The entire experience had a significant impact on my wellbeing. It reduced me to tears on multiple occasions. Buying your first home should be one of the most exciting milestones in your life, but Gilson Gray made it one of the most stressful and upsetting experiences I’ve ever been through. To add insult to injury, the fees charged for this level of service were outrageous. I genuinely cannot understand how a firm can justify charging such high legal fees while delivering such a poor standard of client care. I have already advised friends and family members who are currently buying properties not to use Gilson Gray under any circumstances, and I will continue to do so. Based on my experience, I would never trust this firm with another property transaction and cannot recommend them to anyone.

Faultless service provided by Sally McBride at Lincoln. A delight to deal with. Quick responses and explained everything clearly. We are not very good at using portals but they guided us through always offering support and alternative ways. The whole team were friendly and efficient. Even welcomed our dog when we went to take documents!!

I was a little apprehensive at first using an on line solicitor, but I couldn’t be happier with the result . Every email was replied to and the people I dealt with were very friendly and efficient. Would certainly use them again .

Excellent service from the team at Gilson Grey. They worked quickly, kept us informed throughout, and Douglas even worked over the weekend to ensure our mortgage and home purchase progressed without delay. Professional, responsive, and incredibly dedicated. I would have no hesitation in recommending them to anyone looking for a reliable and efficient solicitor.

David Gray was incredibly helpful from initial engagement through to conclusion. Clear, friendly and professional communication and happy to answer any questions we had. Resolved our enquiry very quickly and made it a stress free process with clarity around what work would be carried out and the associated fees. Would highly recommend.

Steven was friendly, informative, open and explained in detail the agreement I needed to sign which made the process easier.

Guided me through all the complexities of my less than straightforward situation - responded to all my emails without delay and pushed the process forward with vendor’s solicitors. Would highly recommend.

I cannot recommend Lilia Alder at Gilson Gray highly enough. She is, without a doubt, the most efficient solicitor I have ever dealt with. From start to finish, Lilia made what can often be a stressful process feel incredibly straightforward. She was always quick to respond, often replying almost instantly, and kept me updated every step of the way. Nothing ever felt like too much trouble, and every question was answered clearly and professionally. Her organisation, efficiency, and dedication meant everything progressed far more quickly than I ever expected. If you’re looking for a solicitor who is knowledgeable, approachable, and genuinely goes above and beyond for their clients, I wouldn’t hesitate to recommend Lilia. Thank you for making our house purchase such a smooth and stress-free experience!

Had numerous issues with this firm... Put the wrong account number on completion day for my mortgage so the gunds did not go to the bank... had two active mortgages costing me money... took 6 months of battling to get a refund... Local search done on the wrong property... no email responses... weeks of calling to get through to anyone... information not sent or incorrect Avoid this firm!

Horrible solicitors service. They ruin your purchase and charge you expensive fee. Avoid at all cost !!!