Gilson Gray LLP

Gilson Gray professionally handled our sale and purchase. The portal helped us keep track of where we were up to along the way. They offered reassurance and moved everything along quickly.

Used estate agent solicitors who happen to be Gilson Gray and they were extremely helpful and house sale was done in a very timely manner

I was recommended to Gilson Gray Llp by my estate agents William H Brown my appointed Solicitor was Jemima Booker, from my first contact i made with her and her team I felt at ease knowing that my conveyancing was in good hands, all relevant paperwork was issued through out for my attention and for signing they explained everything that was going on stage by stage ,they were always contactable at any time within business hours for any problems ,they made selling my property very easy ,I would recommend Gilson Gray as an excellent company.

My experience was great when it came to update on emails and calls. I would receive forms. Then after I sent it back if I had missed something or needed more info they would reply back that day. On the phone the solicitors and receptionist would explain who's available, what needed to be done etc.

My experience with ⁠Gilson Gray was, without question, the worst customer service I have ever experienced. What should have been a straightforward purchase of a chain-free new-build property took seven months to complete. There was no chain on either side, yet the process was plagued by delays, poor communication and what appeared to be a complete lack of organisation. During the transaction I was passed between eight different solicitors – Emma, Sophie, Bethan, Courtney, Jess, Egija, Sally and Heather. Having to explain my situation over and over again was exhausting, and no one ever seemed to have a full understanding of my case. Bethan was, by far, the most concerning person I dealt with. Every phone call made it obvious she had little understanding of my property or where the transaction had got to. After supposedly working on my file for four months, she then realised she had been dealing with the wrong property. I was genuinely shocked that such a fundamental mistake could happen. On top of that, I found her rude, dismissive and arrogant whenever I spoke to her. She inspired absolutely no confidence and appeared to have a poor understanding of the legal requirements surrounding my purchase. Communication throughout the transaction was appalling. I received virtually no proactive updates and had to chase constantly for information, only to receive vague responses or no meaningful update at all. I was left completely in the dark for months, wondering whether anything was actually happening. The entire experience had a significant impact on my wellbeing. It reduced me to tears on multiple occasions. Buying your first home should be one of the most exciting milestones in your life, but Gilson Gray made it one of the most stressful and upsetting experiences I’ve ever been through. To add insult to injury, the fees charged for this level of service were outrageous. I genuinely cannot understand how a firm can justify charging such high legal fees while delivering such a poor standard of client care. I have already advised friends and family members who are currently buying properties not to use Gilson Gray under any circumstances, and I will continue to do so. Based on my experience, I would never trust this firm with another property transaction and cannot recommend them to anyone.

Deborah in the Estate Agency department at Gilson Gray was extremely professional to deal with. Great communication from initial consultation through to offer being made on the property. Can’t recommend Deborah and Kirsten on the legal side enough. Thank you.

Sally McBride was very helpful all the through the process of selling my house could not of asked for more

I used Gilson Gray as my conveyancing company on selling one of my properties I was appointed Jemima Booker as my solicitor, Jemima and her team made selling my property very easy and made me feel at ease knowing I was in good hands. I would recommend Gilson Gray as a very professional company and will use there services again. 10 out of 10

Excellent service all round . Just completed a flat sale with no issues . Dealt with Emma and Joanne . Both were on top of everything. What is normally a stressfull experience was as smooth and pain free as can be .Thankyou to Emma and Jo Highly recommend and will be using again for my next property purchase .

Shannon helped tremendously in arranging a completion date, allowing us to move on the agreed date for all parties concerned.