Housing & Property
|
212 Total Company Reviews
Housing & Property
|
212 Total Company Reviews
One Forbury Square, The Forbury, Reading, Berkshire, RG1 3BB
Accepting new clients
One Forbury Square, The Forbury, Reading, Berkshire, RG1 3BB
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 634052
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Expertise
Costs
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Gateley is a legal and professional services group which combines legal advice with consultancy expertise. We are forward thinking about the services that we deliver, helping our clients to solve challenges and to maximise opportunities. We are straight talking about what matters, inside and outside of our business: supporting diversity and inclusion, encouraging potential and ensuring a sustainable future.
The rankings below show the areas of expertise that Gateley Plc offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Gateley is a legal and professional services group which combines legal advice with consultancy expertise. We are forward thinking about the services that we deliver, helping our clients to solve challenges and to maximise opportunities. We are straight talking about what matters, inside and outside of our business: supporting diversity and inclusion, encouraging potential and ensuring a sustainable future.
The rankings below show the areas of expertise that Gateley Plc offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–17:30 |
| Tuesday | 09:00–17:30 |
| Wednesday | 09:00–17:30 |
| Thursday | 09:00–17:30 |
| Friday | 09:00–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
One Forbury Square, The Forbury, Reading, Berkshire, RG1 3BB
What clients say about Gateley Plc
Clients praise the firm’s conveyancing and property expertise, describing the team as highly knowledgeable, efficient and proactive. Reviews highlight clear, calm communication, responsiveness and excellent client support throughout transactions. Soft skills valued include professionalism, friendliness, attentiveness, and a reassuring, supportive manner that reduces stress and builds confidence in complex property matters.
Horrendous. Gateley have directly cost me thousands of pounds. By not registering my self as the owner of my house with HM Land Registry, the one job I paid them to do, and assuring me it had been done properly, I am now incurring thousands of pounds of loss as I cannot remortgage my property. Can’t remember the last time I left a review, but given how bad Gateley have managed to me over, felt it was necessary.
Janine dealt with the complications of our sale and purchase with patience, professionalism and meticulous attention to detail.
5 stars isn’t enough Ish you were so helpful above and beyond highly recommend
A thoroughly professional team. Solid advice provided all the way through the transaction and always there when needed. We found Gateley’s Property team to be knowledgeable, responsive and able to meet the challenging goals we set. We look forward to working with Gateley again soon.
Catherine and her team were absolutely brilliant service throughout our house purchase. They were incredibly attentive, responsive and proactive at every stage, which made the whole process far less stressful. Communication was excellent and we always felt well informed and supported. Would highly recommend.
Thank you for your kind review, Daniel!
I honestly couldn’t recommend Alison & Sharon more. They are so efficient, competent, and an absolute pleasure to deal with. They made the whole process feel easy, guiding me through every step and putting me completely at ease. I’ve already recommended them and will continue to do so to anyone buying a home.
Thank you for your review, Katie. Alison and Sharon will be delighted to hear your feedback!
Alison's was a great help with all of our conveyancing needs. Most importantly her communication is excellent and everything was handled calmly, professionally making for a very smooth process. Many thanks
Thank you for your review, Laurence!
Nothing short of a pleasant and seamless experience, Catherine was extremely helpful, professional and thorough every step of the way. I would definately recommend Gateley to first time buyers especially :)
Thank you for your review, Toby!
Based on my experience, I would not recommend this firm for residential property purchases. I withdrew from a transaction two working days after the firm received the contract pack. I was then told that several members of the team had spent more than 10 hours on the matter within that short timeframe and was asked to pay 50% of the full fee. I was not informed by the firm when the contract pack was received and only became aware of this via the seller’s agent (Settio). I was also not asked to confirm that I was happy for work to commence at that stage. I was later told that the bulk of the work had been completed over the weekend during which the contract pack was received. The contract pack was received on Thursday afternoon or Friday, and I withdrew from the transaction on Monday evening. During that weekend or any weekend since instructing them, I did not receive any correspondence from the firm. I had also not indicated that the transaction was urgent or that work needed to be completed outside of standard business hours. Most of the emails I received were from a paralegal. I was told that a solicitor had spent over six hours on the matter. I was concerned by this as this solicitor never contacted me once (not even to introduce themselves) nor were they copied into a single correspondence during the time I dealt with the firm. This lack of transparency around who carried out the work and how it was billed caused me concern. Overall, I was concerned by the firm’s communication and the approach taken to billing after I withdrew.
Thank you for your comments Sharmin, we will look into your concerns and come back to you separately with our comments.
What clients say about Gateley Plc
Clients praise the firm’s conveyancing and property expertise, describing the team as highly knowledgeable, efficient and proactive. Reviews highlight clear, calm communication, responsiveness and excellent client support throughout transactions. Soft skills valued include professionalism, friendliness, attentiveness, and a reassuring, supportive manner that reduces stress and builds confidence in complex property matters.
Awful experience. I trusted Gateley to handle an important property matter and was left feeling badly let down. The process gave me no confidence that my interests were being properly protected, and the lack of clear, proactive advice has caused me serious stress and concern. For something this important, I expected professionalism, transparency, and accountability — instead I was left dealing with uncertainty and consequences I should never have had to face. I would strongly urge others to think very carefully before relying on them. I’m only one of many victims.
Thank you for sharing your feedback, we’re disappointed to hear that it has not been a positive experience. It would be good to talk to you about this directly. If you would like to, please email us your details via listening@gateleyplc.com and we will look into this for you. Thank you.
Horrendous. Gateley have directly cost me thousands of pounds. By not registering my self as the owner of my house with HM Land Registry, the one job I paid them to do, and assuring me it had been done properly, I am now incurring thousands of pounds of loss as I cannot remortgage my property. Can’t remember the last time I left a review, but given how bad Gateley have managed to me over, felt it was necessary.
Initially the solicitor was helpful and made promises. As time went on this was never fulfilled and in fact charged excessive fee's. I made it extremely clear 'not to carry out any work unless I agree' However, the solicitor took upon herself to continue and now I have a bill. I DO NOT recommend anyone to use Gately solicitors. The fee's charged are not clear with accurate details.
Thank you for sharing your feedback and we’re disappointed to hear that it has not been a positive experience. It would be good to talk to you about this directly. If you would like to, please email us your details via listening@gateleyplc.com and we will look into this for you.
Unprofessional with exorbitant charges - no follow up; significant delays and no breakdown of charges provided. No response from solicitors or responses to complaints, no acknowledgment from senior partners. Unfair dealings causing financial losses. They were supposed to be managing probate and settlement of my mothers estate - it’s been over 6months and they are still holding onto funds from sale despite telling me twice they’re going to make interim settlements - that was more than a month ago after chasing them repeatedly. Now they’ve gone completely silent. The solicitor and partner don’t even answer or return calls; no customer service e at all! They’re disinterested and treat clients unfairly. I’ve been left with no choice but to escalate to the solicitors regulator now. Hoping SRA sort it out, of course that’s even more delays and financial losses in the meantime.
Contacted Gateley regarding an article in the Daily Mail, Rory Lynch took on the case and the article was removed within the week. Rory and his team answered emails promptly and gave an amazing service.
Thank you for your review. We appreciate the feedback about the positive experience and outcome you had. Kind regards
Fantastic experience. Alison was friendly, professional and incredibly supportive during the entire process. Highly recommended and felt like Gateley genuinely cared about my house buying process. Go with Gateley
Thank you for your kind review, Caoimhe!
Amy was amazing during the process of buying our house! Always quick to reply and so lovely to work with ☺️
Thank you for your lovely review, Lauren-Ann. Wishing you all the very best in your new home!
Their laziness is costing me a fortune and untold stress for me and my partner.
Catherine and her team were absolutely brilliant service throughout our house purchase. They were incredibly attentive, responsive and proactive at every stage, which made the whole process far less stressful. Communication was excellent and we always felt well informed and supported. Would highly recommend.
Thank you for your kind review, Daniel!
I honestly couldn’t recommend Alison & Sharon more. They are so efficient, competent, and an absolute pleasure to deal with. They made the whole process feel easy, guiding me through every step and putting me completely at ease. I’ve already recommended them and will continue to do so to anyone buying a home.
Thank you for your review, Katie. Alison and Sharon will be delighted to hear your feedback!
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