Russell & Russell Solicitors LLP logo

Russell & Russell Solicitors LLP

4.6 | 60 Reviews 60 Reviews | Commercial Property
1,989 Total Company Reviews info icon Commercial Property | info icon 1,989 Total Company Reviews Commercial Property | info icon 1,989 Total Company Reviews

9 & 13 White Friars, Chester, Cheshire, CH1 1NZ

Accepting new clients

9 & 13 White Friars, Chester, Cheshire, CH1 1NZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657326

Visit website
Russell & Russell Solicitors LLP |

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.6
Excellent
92%
Value for
Money
92%
Success
Rate
92%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.5/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.6/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
93%
Success
Rate
11% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

9 & 13 White Friars, Chester, Cheshire, CH1 1NZ

Reviews

4.6 /5 60 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

The firm specialises in conveyancing, wills, probate, remortgages, personal injury and family law. Clients praise strong technical expertise, thoroughness and efficient, timely case management that achieves swift, reliable outcomes. Valued soft skills include clear, compassionate communication, approachability, patience and responsiveness; clients feel supported, reassured and treated respectfully throughout stressful matters. The team is described as professional, diligent and personable, offering practical advice, transparency on pricing and excellent client care, making complex processes straightforward and stress‑free.

Great communication
Very professional
Supportive staff
Efficient service
Knowledgeable advice
Responsive team
Friendly approach
Value for money
Calm reassurance
Thorough conveyancing

ReviewSolicitors Review List

Profile image of Abbas Sajan

Abbas Sajan

Housing & Property

Gulrez and team

We have completed several remortgages with Russell and Russell. Good communication and smooth process. Gulrez Khan and Callum in particular were very quick and efficient in getting them through. Will definitely be using again!

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Returning to Russell & Russell for several matters is a wonderful endorsement of the service provided. Gulrez and Callum will be pleased to know that their efficient approach helped everything progress smoothly. We look forward to assisting you again.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Housing & Property

Estate house sale

It was a fast process and we were kept informed the whole way

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

We deeply appreciate your kind words and wish you every success moving forward!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Housing & Property

Sale of property

Karen Woods and her team were excellent, always pleasant, efficient and kept me informed. I would certainly recommend Russell & Russell LLP

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for sharing such wonderful feedback! We're thrilled to hear how well Karen and her team looked after you throughout your property sale. We really appreciate your high recommendation and support!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Andrew Simpson

Andrew Simpson

Verified
Housing & Property

Conveyancing

Another faultless performance provided by our longstanding solicitors Russell & Russell. Thanks to Karen, Diane, Rachel and Charlotte (Smith) for their collective professionalism in ensuring our sale transaction was undertaken smoothly throughout. See you again next time!

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thanks for the fantastic review! It’s always a absolute pleasure working with returning clients, and Karen, Diane, Rachel, and Charlotte will be thrilled to hear their teamwork made this sale so smooth for you. Thank you for your ongoing loyalty to Russell & Russell, and we’ll see you again on the next one!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Max  Harris

Max Harris

Housing & Property

Remortgage

Louise is professional efficient and gets the done!. Thankyou Louise a smooth transaction!

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

We truly appreciate your kind words and your trust in our team, Max. Please don't hesitate to reach back out if you ever need any legal support in the future. All the best!

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Ad R

Ad R

Housing & Property

A client

Recently had the pleasure of working with Gulrez Khan for my remortgage on behalf of Russell and Russell, and I couldn’t be more satisfied with the service I received. From start to finish, everything was handled with professionalism, efficiency, and clear communication. Gulrez was always approachable and took the time to explain each step of the process in a way that was easy to understand. Any questions I had were answered promptly, which made the whole experience feel smooth and stress-free.

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your feedback. We are pleased that Gulrez provided such a professional and efficient service for your remortgage. It is gratifying to hear that his approachable manner and clear communication made the process smooth and stress-free for you, and we will ensure your kind comments are shared with Gulrez and the team at Russell and Russell.

0
Collected on: Google collection source logo
Profile image of Miguel

Miguel

Housing & Property

Miguel

I Wasnt actually asked to write this review but have gone out my way to do it. R&R were apointed by a mortgage lender for their side of things. I had a look at their reviews and was worried about some saying slow service ect but I just wanted to say Ammarah was fantastic. Very reliable and good comunication and got everything sorted swiftly once I had explained we were looking to get it done asap to complete on another auction property. Thank you

Russell & Russell Solicitors LLP

Thank you for taking the time to leave this review, Miguel. We’re delighted to hear that Ammarah provided reliable, swift, and clear support, ensuring everything was handled efficiently for your property completion. Your kind words and recommendation mean a great deal, and we’ll be sure to pass them on. Kind regards, Russell & Russell Solicitors LLP

0
Collected on: Google collection source logo
Profile image of Robbie

Robbie

Robbie

A truly dismal experience. The service was consistently slow, reactive, and disorganised — exactly why conveyancing in this country has such a poor reputation. The original solicitor handling my sale frequently went on leave without notifying us, leaving us with no way to progress the transaction or even get basic updates. We were left in the dark repeatedly, and despite the file being with them for over six months, we faced more than a month of avoidable delays at the point of exchange. She eventually gave just two days' notice that she was leaving the firm entirely — and the transition to her replacement brought no improvement. The same delays, poor communication, and lack of urgency continued. Even after raising a complaint (which was partially upheld), nothing changed. I had to chase at every step and felt like I was pushing water uphill the whole way. It’s absolutely true — a solicitor can make or break a transaction. This firm very nearly broke mine. I chose them based on positive reviews, but in my experience, they were completely unfit for purpose. Avoid at all costs.

2
Collected on: Google collection source logo
Profile image of Alok

Alok

Alok

DO NOT USE THESE GUYS! Reporting them to the SRA! My remortgage has been messed up by these guys 2 times and I am still chasing them endlessly to do their jobs! They are so inefficient, ChatGPT would do a better job than the kids that these guys employ! Behaviour by firms like this makes me realise that I won't shed a tear when most of these jobs are replaced by AI because humans like these are incapable of doing a simple task!

1
Collected on: Google collection source logo
Profile image of Anna

Anna

Housing & Property

Anna

We had the pleasure of working with Janine Naylor, Claire Holding and Zoe Harryman's wider team throughout our sale and purchase. The process was particularly challenging due to the complex property chain and the strange requirements from various solicitors, especially with the looming stamp duty changes. Janine handled the very challenging buyers' solicitors' requirements with remarkable skill, negotiating the best approach on our behalf and ensuring everything proceeded smoothly. Janine was incredibly responsive, creative, and diligent in resolving issues that arose, providing us with all the information we needed to make informed decisions about the costs involved and what we should negotiate with the other parties. Her professionalism and commitment ensured that we completed just in time, and we’re so grateful for her efforts. We highly recommend her services and would not hesitate to work with her again. I am grateful to Zoe's team as they all ensured a proper management of our case in a challenging situation.

Russell & Russell Solicitors LLP

Thank you for your thoughtful feedback, Anna. We're so pleased to hear that Janine, Claire, Zoe, and the team were able to support you through such a challenging process. Your kind words about their professionalism and dedication mean a lot, and we're grateful for your recommendation.

0
Collected on: Google collection source logo

Reviews

4.7 /5 1989 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

The firm specialises in conveyancing, wills, probate, remortgages, personal injury and family law. Clients praise strong technical expertise, thoroughness and efficient, timely case management that achieves swift, reliable outcomes. Valued soft skills include clear, compassionate communication, approachability, patience and responsiveness; clients feel supported, reassured and treated respectfully throughout stressful matters. The team is described as professional, diligent and personable, offering practical advice, transparency on pricing and excellent client care, making complex processes straightforward and stress‑free.

Great communication
Very professional
Supportive staff
Efficient service
Knowledgeable advice
Responsive team
Friendly approach
Value for money
Calm reassurance
Thorough conveyancing

ReviewSolicitors Review List

Profile image of Donald Bailey

Donald Bailey

Verified
Housing & Property

Russell and Russell

They acted for me in the sale of my old house and purchase of the new. Professional and courteous throughout

0
Collected on: ReviewSolicitor collection source logo
Profile image of Dawn Rowland

Dawn Rowland

Verified

Excellent Conveyancing

Laura is professional, efficient and extremely prompt. She was instrumental in identifying an important potential legal problem with our lease, which enabled us to get it all legally sorted before purchase. Without her expertise we would have been taking on a higher risk lease. We are so grateful to you. Thank you Laura!

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Abbas Sajan

Abbas Sajan

Housing & Property

Gulrez and team

We have completed several remortgages with Russell and Russell. Good communication and smooth process. Gulrez Khan and Callum in particular were very quick and efficient in getting them through. Will definitely be using again!

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Returning to Russell & Russell for several matters is a wonderful endorsement of the service provided. Gulrez and Callum will be pleased to know that their efficient approach helped everything progress smoothly. We look forward to assisting you again.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Catherine Smillie

Catherine Smillie

Verified
Housing & Property

Sale of my father's bungalow

Karen and her team consisting of Diane and Rachel did an excellent job on the conveyancing of my father's bungalow. Given that we never lived at the property and the buyers were a little tricky, Karen, Diane and Rachel gave us professional and timely support throughout the conveyancing process. They were a pleasure to deal with, as they had been on the earlier sale of my mum's flat. Many thanks to Karen, Diane and Rachel.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Catherine, for your kind feedback and continued trust in Karen, Diane and Rachel. We are delighted that the team provided professional and dependable support throughout the sale, particularly given the circumstances. It is wonderful to know you have chosen to work with us again, and we greatly appreciate your kind words.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Oscar gbetey

Oscar gbetey

Verified
Housing & Property

Remortgate

I had a very positive experience with the solicitor who handled my remortgage. The whole process was handled professionally and efficiently from start to finish. They kept me informed throughout, explained everything clearly, and were always available to answer any questions I had. The communication was excellent, and they made what could have been a stressful process feel straightforward and hassle-free. I really appreciated their attention to detail and commitment to getting everything completed on time. I would highly recommend their services to anyone looking for a reliable, professional, and helpful solicitor for a remortgage. Excellent service from start to finish!

from Russell & Russell Solicitors LLP

We are delighted to hear that you found the service professional, efficient and reassuring throughout your remortgage, Oscar. Your kind recommendation is greatly appreciated.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Kimberly Thomas

Kimberly Thomas

Housing & Property

Kimberly

Karen Wood and the team at Russell & Russell were absolutely brilliant throughout both my sale and purchase. They were professional, efficient and incredibly responsive, always keeping me updated and quickly chasing up any enquiries to keep everything moving. It’s rare to find a company these days where you can still pick up the phone and speak to a real human whenever you need to, and that personal touch made such a difference. Karen was approachable, supportive and genuinely cared about making the whole process as smooth and stress free as possible. I honestly couldn’t fault them and would 100% recommend Karen and the team at Russell & Russell to anyone looking for solicitors who combine professionalism with a genuinely personal service.

from Russell & Russell Solicitors LLP

Karen and the Russell & Russell team will be delighted to know that their responsiveness and personal approach gave you confidence throughout. Thank you for your strong recommendation, Kimberly.

0
Collected on: Google collection source logo
Profile image of June Weall

June Weall

Housing & Property

June

Firstly a massive thank you to Alex Korko and Charlotte at Russell and Russell. your help, knowledge, professionalism and especially your support, for which we will be forever grateful. Russell and Russell were recommended to us by Hills estate agent, We were wary of using an estate agents recommendation, but it turned out top be the best decision we made. Alex represented us in selling our property and buying our new home The selling part went very well but there were issues with the property we were buying, the sellers were not the best to deal with and there were also some other difficulties that had to be navigated. We can honestly say that without the help and support from Alex and Charlotte this could have turned out to be a nightmare. We felt like they had all the time in the world to talk through the issues and give us options when we thought there were none. Considering the time and effort they put in (over a good few months) we thought what they charged was very, very good. Pros, great service, very professional, brilliant people, absolutely superb value for money, Nothing was too much trouble, including phone calls to talk us through the processes or just answer what at times may have been simple/stupid questions. Cons, simply nothing. We very, very highly recommend Alex and his team at Russell and Russell. Pete and June

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Pete and June, for such a thoughtful and generous review. We are delighted that Alex, Charlotte and the team were able to guide you through the challenges of both transactions and provide reassurance when matters became more complicated. We sincerely appreciate your strong recommendation and kind words about the team.

0
Collected on: Google collection source logo
Profile image of paul pritchard

paul pritchard

paul

Great staff and happy to help

from Russell & Russell Solicitors LLP

Thank you for the fantastic review, Paul! We are delighted that you had such a positive experience with our team.

0
Collected on: Google collection source logo
Profile image of Nigel Hurst

Nigel Hurst

Nigel

Straight forward service. Easy to understand

from Russell & Russell Solicitors LLP

Thank you for your feedback! We are pleased to hear that you found our service straightforward and easy to understand.

0
Collected on: Google collection source logo
Profile image of Danny Harwood

Danny Harwood

Danny

If you want to sell your house quickly don't go here 171 days and counting thank you Farim Khan since the 11th of November you have been working on this. Update another week gone by now 178 days and counting!!!!!

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Danny We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Conveyancing department. Regards, Russell and Russell

2
Collected on: Google collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear