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Russell & Russell Solicitors LLP

4.9 | 94 Reviews 94 Reviews | Personal Injury
1,983 Total Company Reviews info icon Personal Injury | info icon 1,983 Total Company Reviews Personal Injury | info icon 1,983 Total Company Reviews

9 & 13 White Friars, Chester, Cheshire, CH1 1NZ

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9 & 13 White Friars, Chester, Cheshire, CH1 1NZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657326

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Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
93%
Success
Rate
11% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

9 & 13 White Friars, Chester, Cheshire, CH1 1NZ

Reviews

4.9 /5 94 Reviews
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Rating

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Clients say

What clients say about Russell & Russell Solicitors LLP

Clients praise the firm for strong expertise in conveyancing, wills, probate, remortgage and personal injury/family law. Reviews highlight efficient, knowledgeable and professional legal service, clear explanations of complex documents, and successful handling of difficult or urgent cases. Valued soft skills include excellent communication, responsiveness, empathy, patience, calmness under pressure, approachability and honesty. Clients also appreciate transparency on costs, attention to detail, organisation and a supportive, personable approach that reduces stress throughout transactions.

Excellent communication
Very professional
Efficient service
Friendly staff
Responsive team
Knowledgeable solicitors
Compassionate care
Thorough guidance
Stress‑free process
Reliable support

ReviewSolicitors Review List

Profile image of Anne

Anne

Verified

Excellent Service

From the moment I spoke to Rebecca following my car accident I was put at ease and I felt happy I had chosen the right person to deal with my claim. She was sympathetic, caring and really lovely to deal with throughout my recovery journey and claim. Thank you Rebecca for your help and support - you were amazing.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

What an amazing review, Anne, thank you! It was an absolute privilege for Rebecca to support you and fight for your claim during such a challenging time. Please don't hesitate to reach out if you ever need legal guidance again in the future!

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Annie

Verified
Personal Injury

A huge Thank You

I recently suffered a horrific car crash, totally not my fault. Hit head on by boy racer.trying to overtake on a blind.bend. I was advised to claim against this 20 year old as I suffered a broken back, several other medical problems and have been diagnosed with PTSD. The care, empathy and feeling of genuinely being looked after helped me get through this horrendous time. I cannot thank Rebecca and her lovely team enough for this. I shall always be grateful. No amount of money could compensate for having to go through this dreadful time. Losing the car I loved , Christmas with my loved ones, and a holiday with friends. Throughout this time I knew I could count on Rebecca, who always had ‘me’ at heart. Thank you 💕

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for sharing your experience, Annie. Supporting clients through life-altering accidents with genuine care, empathy, and dedicated advocacy is central to our practice. Rebecca and her team are deeply grateful for your kind feedback, and we wish you peace, strength, and a full recovery moving forward.

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anonymous

Personal Injury

Poor Advice

My experience with Daniel was not a good one, without going into too much detail, what I will say is, I followed his advice and it was wrong. I have had to file a complaint with his firm and with the Ombudsman

A representative from Russell & Russell Solicitors LLP responded to this review

We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Personal Injury department. Regards, Russell and Russell

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Amy

Verified
Personal Injury

Personal injury

Rebecca Hodge is a credit to your firm and an absolute pleasure to deal with. This was the first (and hopefully only!) time I've used a solicitor for a personal injury claim and I was very happy with the outcome. Being new to legal matters some of the letters could be a bit scary as its not something I've had to understand before. Rebecca was brilliant at explaining everything in an honest, friendly and professional manner. I will be recommending the firm to others, especially thanks to Rebecca. I had a couple of solicitors during this case but Rebecca was the standout. I'm very grateful for the hard work of everyone involved in the case. Thank you!

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Amy, for your feedback. We’re happy to hear that Rebecca Hodge provided clear and professional support throughout your personal injury claim. It’s great to know she took the time to explain everything and helped make the process easier to understand, especially as your first experience with a solicitor in this area. Your kind comments and recommendation are greatly appreciated.

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David Dawber

Verified
Personal Injury

Great Service

Daniel provided an efficient and professional service, which facilitated a positive outcome for my injury claim. He was always positive and helpful whenever I sought advice.

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your feedback. We’re delighted to hear that Daniel provided efficient and professional support throughout your claim.

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Other Reviews

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Dave

Wills, Trusts & Probate

Dave

Excellent firm. I used them when I bought my house and again for my will. Very professional. First class service. Highly recommended.

Russell & Russell Solicitors LLP

Thank you for your kind words and recommendation, Dave. We are delighted to hear that you had an excellent experience with our team. All the best, Russell & Russell.

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Dan

Personal Injury

Dan

Well too much to list to be honest Neil & Jeanette and absolutely fabulous so helpful and my gosh do they know there stuff, would happily advise anyone to use there services 100% Phenomenal solicitors!!!!!!

0
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Profile image of Shaiba Asad Khan

Shaiba Asad Khan

Shaiba

Jane penman was absolutely brilliant with dealing with my PI claim. Very helpful throughout the whole process she kept me updated by emails and phone . There extended team in particular, Fiona white was very friendly and helpful. I highly recommend the PI team Russell and Russell, quickly efficient service you cant complain.. Would always use there firm if needed in the future. Thanks alot Russell and Russell for all your hard work, really appreciated my overall experience with your team Very Happy Client 😊😁

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Guz Khan

Guz

Jane Penman was absolutely brilliant in dealing with my PI claim. Always helpful, approachable and kept me updated throughout the whole process. Her extended team in particular, Fiona White was very friendly and always went out of her way to help. I highly recommend the PI team Russell and Russell, professional, quick and efficient. Very happy client :)

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Reviews

4.7 /5 1983 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

Clients praise the firm for strong expertise in conveyancing, wills, probate, remortgage and personal injury/family law. Reviews highlight efficient, knowledgeable and professional legal service, clear explanations of complex documents, and successful handling of difficult or urgent cases. Valued soft skills include excellent communication, responsiveness, empathy, patience, calmness under pressure, approachability and honesty. Clients also appreciate transparency on costs, attention to detail, organisation and a supportive, personable approach that reduces stress throughout transactions.

Excellent communication
Very professional
Efficient service
Friendly staff
Responsive team
Knowledgeable solicitors
Compassionate care
Thorough guidance
Stress‑free process
Reliable support

ReviewSolicitors Review List

Profile image of Catherine Smillie

Catherine Smillie

Verified
Housing & Property

Sale of my father's bungalow

Karen and her team consisting of Diane and Rachel did an excellent job on the conveyancing of my father's bungalow. Given that we never lived at the property and the buyers were a little tricky, Karen, Diane and Rachel gave us professional and timely support throughout the conveyancing process. They were a pleasure to deal with, as they had been on the earlier sale of my mum's flat. Many thanks to Karen, Diane and Rachel.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Catherine, for your kind feedback and continued trust in Karen, Diane and Rachel. We are delighted that the team provided professional and dependable support throughout the sale, particularly given the circumstances. It is wonderful to know you have chosen to work with us again, and we greatly appreciate your kind words.

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Oscar gbetey

Verified
Housing & Property

Remortgate

I had a very positive experience with the solicitor who handled my remortgage. The whole process was handled professionally and efficiently from start to finish. They kept me informed throughout, explained everything clearly, and were always available to answer any questions I had. The communication was excellent, and they made what could have been a stressful process feel straightforward and hassle-free. I really appreciated their attention to detail and commitment to getting everything completed on time. I would highly recommend their services to anyone looking for a reliable, professional, and helpful solicitor for a remortgage. Excellent service from start to finish!

from Russell & Russell Solicitors LLP

We are delighted to hear that you found the service professional, efficient and reassuring throughout your remortgage, Oscar. Your kind recommendation is greatly appreciated.

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Sue Barker

Verified
Housing & Property

First Class Conveyancing Service

Karen Woods and her team were excellent. They responded really quickly to all our queries, they answer the telephone, and kept us informed throughout. They are so much better than other conveyancers we have used in the past. I cannot recommend them highly enough.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Sue, for your kind feedback and recommendation. We are delighted that Karen and her team provided such responsive and dependable support throughout your matter. We greatly appreciate your confidence in our service.

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Joanne Younis

Verified
Housing & Property

Property Sale

Karen and her team are excellent, kept us up to date at all times both by email and phone when necessary.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Joanne. We really appreciate your thoughtful message and the recognition of the work we do.

0
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Catherine Smillie

Verified
Housing & Property

Sale of my mum's flat

The sale of my mum's flat was not straightforward but Karen and her team supported us very well throughout all the twists and turns. Karen's expertise and experience is evident in the calm and efficient way in which she dealt with all aspects of the sale. Diane was super responsive and supportive too. Both Karen and Diane picked up the phone when we called and were always ready to give clear and sensible advice.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Catherine. We really appreciate your thoughtful message and the recognition of the work we do.

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Other Reviews

Profile image of June Weall

June Weall

Housing & Property

June

Firstly a massive thank you to Alex Korko and Charlotte at Russell and Russell. your help, knowledge, professionalism and especially your support, for which we will be forever grateful. Russell and Russell were recommended to us by Hills estate agent, We were wary of using an estate agents recommendation, but it turned out top be the best decision we made. Alex represented us in selling our property and buying our new home The selling part went very well but there were issues with the property we were buying, the sellers were not the best to deal with and there were also some other difficulties that had to be navigated. We can honestly say that without the help and support from Alex and Charlotte this could have turned out to be a nightmare. We felt like they had all the time in the world to talk through the issues and give us options when we thought there were none. Considering the time and effort they put in (over a good few months) we thought what they charged was very, very good. Pros, great service, very professional, brilliant people, absolutely superb value for money, Nothing was too much trouble, including phone calls to talk us through the processes or just answer what at times may have been simple/stupid questions. Cons, simply nothing. We very, very highly recommend Alex and his team at Russell and Russell. Pete and June

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Pete and June, for such a thoughtful and generous review. We are delighted that Alex, Charlotte and the team were able to guide you through the challenges of both transactions and provide reassurance when matters became more complicated. We sincerely appreciate your strong recommendation and kind words about the team.

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paul pritchard

paul

Great staff and happy to help

from Russell & Russell Solicitors LLP

Thank you for the fantastic review, Paul! We are delighted that you had such a positive experience with our team.

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Nigel Hurst

Nigel

Straight forward service. Easy to understand

from Russell & Russell Solicitors LLP

Thank you for your feedback! We are pleased to hear that you found our service straightforward and easy to understand.

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Danny Harwood

Danny

If you want to sell your house quickly don't go here 171 days and counting thank you Farim Khan since the 11th of November you have been working on this. Update another week gone by now 178 days and counting!!!!!

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Danny We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Conveyancing department. Regards, Russell and Russell

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Grace Scoble

Housing & Property

Grace

Our conveyancer Catherine has been amazing through the entire process. Quick responses, explained everything well. Couldn’t ask for any better

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind feedback. We’re delighted to hear Catherine provided such clear guidance and prompt support throughout the process. We’ll be sure to pass on your comments.

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