Pepperells Ltd logo

Pepperells Ltd

4.9 | 102 Reviews 102 Reviews | Consumer
3,741 Total Company Reviews info icon Consumer | info icon 3,741 Total Company Reviews Consumer | info icon 3,741 Total Company Reviews

12 Blandford Place, Seaham, Co Durham, SR7 7EL

Accepting new clients

12 Blandford Place, Seaham, Co Durham, SR7 7EL

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8014522

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
93%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Pepperells Ltd

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

12 Blandford Place, Seaham, Co Durham, SR7 7EL

Reviews

4.9 /5 102 Reviews
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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise across conveyancing, wills and probate, family and litigation, employment and consumer disputes, and estate administration. Reviewers highlight thorough legal knowledge, clear plain‑English explanations and practical, solution‑focused advice. Valued soft skills include professionalism, empathy, patience, responsiveness and strong communication, with many noting prompt updates, approachable manner, attention to detail and reassurance during stressful matters. Clients repeatedly commend the team for making complex processes straightforward, supportive client care and reliable, efficient service from initial contact through to completion.

Excellent communication
Professional service
Knowledgeable staff
Prompt responses
Friendly team
Efficient process
Supportive guidance
Clear explanations
Approachable solicitors
Went above‑and‑beyond

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Adrian Turner

Verified
Consumer

Very good

Understanding and very competent. Gave the advice I needed.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will pass your feedback onto Rebecca and the team and will be happy to assist you in the future should you need us to do so. Thankyou for choosing Pepperells.

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Anonymous

Verified
Consumer

Experience of Pepperells

Becky Scott and the rest of the team have being professional through out our case . I would thoroughly recommend them

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We really value your feedback and will ensure it is passed on. We are pleased to hear that Becky and the team were professional throughout your matter. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Ian Fithian-Franks

Verified
Consumer

Dispute resolution

As expected Mr Keith Haggerty gave me sound advice which enabled me to discuss the dispute with the other party and resolve the issue in my favour without any ongoing ranker.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

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anonymous

Verified
Consumer

Property Conveying

Malcolm went to great lengths to get are property’s exchanged quickly & efficiently. A big thank you for all your help and support.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure your comments are passed onto Malcolm and the team.

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Terrence Stears

Verified
Consumer

Great communication

Because provided a great service. Clear communication and advice and dealt with my matter in a professional yet approachable manner.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure your comments are passed onto Rebecca and the team.

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Other Reviews

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Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

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Darrell

Consumer

Darrell

We met Stephen Orridge & Holly Davis for an introductory 1hr chat in Pepperell’s Hull office. We may have crept over that "boundary" by ten minutes. When we left we had a little chat and shared our thoughts. Both Holly & Stephen were kind and friendly. We noticed that Holly took plenty of notes. We both felt that Stephen had a friendly straight talking, professional and bubbly personality. He listened and rapidly understood and contextualised the information we gave him. We concluded after only one hour that Stephen was honest, trustworthy, and meticulous. We were left with no reservations. Thank you Holly, thank you Stephen.

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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nick

Consumer

nick

Highly recommend peppers solicitors especially Ben cowling from Grimsby . who was very friendly and helpful . thank you for your help all the best Mr Oldridge

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A representative from Pepperells Ltd responded to this review

Thankyou very much for leaving us such a positive review. We will ensure this gets passed onto Ben and the team and will be happy to assist you in the future should you need us to do so.

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Karen

Consumer

Karen

Amazing service by Richard highly recommend and will definitely use again in the future if required

Legal experts tagged in
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A representative from Pepperells Ltd responded to this review

Thankyou for taking the time to leave us a review Karen. we really value your feedback and are so pleased that you had a positive experience when using Pepperells Solicitors. We will pass your feedback onto Richard.

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Jeremy

Consumer

Jeremy

Recently used Richard Smith's services at the Beverley branch. Very professional, extremely helpful and very responsive to emails and questions. Everyone we came into contact with at the branch were also, even over the phone. Acquired the result we wanted in a short space of time considering current circumstances.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We really appreciate and value your feedback and positive comments.

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Reviews

4.8 /5 3741 Reviews
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Star rating
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Rating

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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise across conveyancing, wills and probate, family and litigation, employment and consumer disputes, and estate administration. Reviewers highlight thorough legal knowledge, clear plain‑English explanations and practical, solution‑focused advice. Valued soft skills include professionalism, empathy, patience, responsiveness and strong communication, with many noting prompt updates, approachable manner, attention to detail and reassurance during stressful matters. Clients repeatedly commend the team for making complex processes straightforward, supportive client care and reliable, efficient service from initial contact through to completion.

Excellent communication
Professional service
Knowledgeable staff
Prompt responses
Friendly team
Efficient process
Supportive guidance
Clear explanations
Approachable solicitors
Went above‑and‑beyond

ReviewSolicitors Review List

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Nivan Baron

Verified

Quality communication

Malcolm was only a phone call away and kept me up to date on the issues that needed resolving . Great communication and updates

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Jacqueline Leighton-Harvey

Verified

One very happy client

I was recommended Chloe Knight from an established Estate Agent who had worked with her on previous occasions. The communication with Chloe throughout the entire sales process was extremely fast, questions were answered almost immediately. She is very knowledgeable, efficient and thorough. Chloe made this sale easy and without the usual stresses associated with such transactions. I will definitely be using her again in the future and wouldn’t hesitate to recommend her services.

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Anonymous

Verified

Very proffessional service

Paige dealt with our house purchase and house sale. Paige was very professional throughout and was great in her communication with us.

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Anonymous

Verified

The Chancel

Professional and thorough although purchase held up by the other side

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Gladys

Verified

Review

We were very happy with the service we received working with Simon Davies on our house purchase. He was very professional and pleasant to talk to. Clearly answered all our questions and doubts we had. We highly recommend him.

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Other Reviews

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Maria Bowers

Maria

The service that we received from Paige was excellent. She was supportive and considerate, never failing to reply quickly and patient and reassuring when answering our numerous questions. Paige kept us fully informed of the progress on our sale and subsequent purchase.

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Adi Easlea

Adi

One or two spellings of forenames and surnames incorrect on proof draft but rectified when pointed out. Awaiting return of completed document. Overall a pleasant and stress free process and Teigan has a professional and friendly manner. I wish her all the best for the future.

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Edde Whincup

Edde

Excellent speedy service. Keep me informed at all times of the process by email or by phone. Very professional and knowledgeable about conveyance. I would highly recommend.

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Gillian Russell

Gillian

I had a great experience with Lucy and Teigan at Pepperells, who helped me with my will. They were both friendly, empathetic, professional and knowledgeable, making the whole process easy and reassuring. The service was very efficient, and I would highly recommend them. Excellent service from start to finish!

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Zeta Setterfield

Zeta

Rebecca was very supportive throughout the weeks helping with the purchase of my new home. Both Rebecca and her team were very professional and would recommend her and Pepperells. Hopefully I will be able to use their service again in the future if the time arose.

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