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Pepperells Ltd

4.4 | 24 Reviews 24 Reviews | Contract Issues
3,856 Total Company Reviews info icon Contract Issues | info icon 3,856 Total Company Reviews Contract Issues | info icon 3,856 Total Company Reviews

12 Blandford Place, Seaham, Co Durham, SR7 7EL

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12 Blandford Place, Seaham, Co Durham, SR7 7EL

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8014522

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.4
Excellent
82%
Value for
Money
Value for money: 82%
92%
Success
Rate
Satisfied with outcome: 92%
88%
Would
Recommend
Would recommend to friends and family: 88%
Communication 4.4/5
Initial Impressions 4.7/5
Approachability 4.5/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.5/5
Value for money 4.1/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
16% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

12 Blandford Place, Seaham, Co Durham, SR7 7EL

Reviews

4.4 /5 24 Reviews
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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills and probate, family law, employment and criminal defence, property disputes and lasting powers of attorney. Reviews highlight clear, proactive and efficient case management, excellent communication and responsiveness, and strong technical knowledge. Clients value professional, compassionate and empathetic handling of difficult matters, practical pragmatic advice, attention to detail and timely updates. The team is described as approachable, supportive and reliable, making stressful processes smoother and delivering confident, client‑focused outcomes.

friendly staff
clear communication
quick responses
professional service
knowledgeable staff
supportive team
efficient process
compassionate care
proactive handling
kept informed

ReviewSolicitors Review List

Profile image of Scott Rowland

Scott Rowland

Verified
Litigation

Mortgage

I thought Rebecca was very professional and made it very cleared to understand the advice she was giving.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure your comments are passed onto Rebecca and the team.

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Jodie Braithwaite

Verified
Family Law

Family court

Didn’t file statement in time leading to judges stating I missed deadlines. Looked bad on myself in court.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are sorry to hear you were disappointed with the outcome of your matter. If you would like to discuss this further please do not hesitate to contact The Client Services Department.

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Emma Morrod

Verified
Child Law

Feedback

Excellent communication and feedback from Emily on my court case she’s a brilliant representative

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this review

A representative from Pepperells Ltd responded to this review

Thank you for your review and for using Pepperells. We are pleased to hear that you had excellent communication from Emily. We will be happy to assist you in the future should you need us to do so.

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Anonymous

Verified
Housing & Property

Force sale of property

Excellent service. Swift action with court proceedings and excellent outcome. All costs awarded which was very pleasing.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear that you were happy with the outcome of your matter. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Kerry

Verified
Consumer

Advice on cease & desist order

Always friendly, knowledgeable and available for further queries. Cease & desist letter issued within the given timeframe.

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We would also like to thank you for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Other Reviews

Profile image of Francesca Bridgitte

Francesca Bridgitte

Litigation / Dispute Resolution

There with the right advice when in dire need of the right support. Thank you

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Allison

Allison

I am re writing my review. Michael Cook deemed by review to be defamatory. He has since written to me threatening legal action against my review as he deemed it be defamatory. I am entitled to write a review and see how I feel I have been treated and how their conduct in acting for me has been poor. Due to the delay of the sale going through, the buyer was desperate to move into my property and wanted to rent it. He wanted the sale to go through by the latest 12th July. He had put the offer in in mid March and I accepted. My case was left for 4 weeks as the person dealing with it had left Michael Cook Law Firm and no one had acted on it. Robinson Lettings had informed me that they had stopped using Michael Cook as their had been a number of complaints. I trusted Michael Cook would then act accordingly. He never once returned my phone calls, when I was told on numerous occasions he would call me back in person and never did. The buyer dropped out of the sale after the 12th July, as he told me he had no choice because he had to sign up to a 6 month contract to rent, as he had nowhere to live. Michael Cook Law firm have been unprofessional and incompetent in my opinion. I am only writing what I feel they have been towards me and what Robinsons Lettings told me and what buyer had told me. Mr Cook writing a letter threatening legal action for defamatory comments is what I feel to be threatening and intimidating behaviour. I was given 48 hours to remove my review or will progress with proceedings.

Reply by profile image of Lorretta Coulson

Lorretta Coulson

There are two sides to every story and we do not wish to engage further on this matter.

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Marco

Family Law

Marco

I used Langley's 1st spent 27k and didn't look good for me in court. Looked up different solicitors out of York. Pepperells just picked it as it's unusual name. 1st call was a lady with softy comforting well mannered voice. Pepperells secutary. 7k I've spent with pepperells 5k just on a barrister who acted on my behalf and turned things around.And also told me last solicitor I used didn't do his job very well or didn't know ime now due 27k back of Langley's solicitors. I give pepperells solicitors 10/10. no pressure. no time wasting. Mrs Scott,s my solicitor along with her co pilot George. Ile keep pepperells solicitors very very good solicitors 😊😃💥💥💥💥💥💥💥💥💥💥

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Anonymous

Residential Conveyancing

Good service overall, but we were passed to a few different staff members. We were recommended to you as we were told you had experience with houses sold in trust. Which at first it didn't seem as if you knew about it but it went through pretty smoothly but took longer than expected.

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Paul & Dee Walton

Verified

Litigation / Dispute Resolution

Approachable listened and gave us clear advice as to what to do after dispute with neighbour. Acted on our behalf in a professional manner and the action worked with the neighbour removing all litigious material off social media

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Reviews

4.8 /5 3856 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills and probate, family law, employment and criminal defence, property disputes and lasting powers of attorney. Reviews highlight clear, proactive and efficient case management, excellent communication and responsiveness, and strong technical knowledge. Clients value professional, compassionate and empathetic handling of difficult matters, practical pragmatic advice, attention to detail and timely updates. The team is described as approachable, supportive and reliable, making stressful processes smoother and delivering confident, client‑focused outcomes.

friendly staff
clear communication
quick responses
professional service
knowledgeable staff
supportive team
efficient process
compassionate care
proactive handling
kept informed

ReviewSolicitors Review List

Profile image of Maria and Alan

Maria and Alan

Verified
Wills, Trusts & Probate

Excellent doesn't cut it. Try ''OUTSTANDING'.

Having not had much dealings with solicitors, we were a bit wary of how formal and complicated it might be. We need not have worried. So let's talk about Pepperells in general.- Communication before meeting was OUTSTANDING, all members of staff that we had contact with - OUTSTANDING. Now to the star ,- Teigan Smith. So much knowledge and such an assuring manner. Every time we thought of a query, Teigan seemed to have pre-empted it and provided the answer in easy straight forward laymen's terms. Besides the abundance of perfect professionalism, Teigan Smith is a lovely person with whom we found it a pleasure to talk, listen and learn from. If Teigan Smith is what Pepperells is all about , all we can say is Thank you, the whole experience was OUTSTANDING. ps We would recommend you to all.

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Sarah Foulger

Verified
Housing & Property

Buying a property

We had a great experience with Chloe. She was fantastic with keeping us updated. She was proactive and did a great job. Very happy.

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Fiona Steels

Verified
Housing & Property

Excellent service

Would highly recommend hopefully won’t be moving house again any time soon but would use again if we did

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Kevin Miller

Verified
Housing & Property

Sale of lower Fellston

Chloe and Amy were both excellent keeping us well informed and handling our sale very professionally.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate your feedback and will pass this onto Chloe and Amy. Thankyou for choosing Pepperells.

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Jackie jennings

Family

Rachel ives was amazing always kept.me.upto.date even if meant several e mails a day called to discuss any issues i couldnt have asked for better service also natalie tindle both went. Way beyond to ensure i was kept upto date and put things in place for.my safety i would highly.recamend to.family friends. If i ever need a solicitor. I would not hesitate to use rachel again. First.class service

Legal experts tagged in
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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate your feedback and will pass this onto Rachel and the team. Thankyou for choosing Pepperells.

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Other Reviews

Profile image of Tracy Varney

Tracy Varney

Child Law

Tracy

My experience has been second to none the care and professionalism Emily Bailey showed me and my son when she worked for both of us was immeasurable couldn’t praise her high enough Thankyou so much

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate your positive feedback and would like to thankyou for choosing Pepperells

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Megan Newton

Child Law

Megan

Can not thank Emily Bailey enough, she is a superb solicitor, absolutely fantastic, after working with her for years I can hands down say she’s the most dedicated, hard working lady.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure this is passed onto Emily and the team. Thankyou for choosing Pepperells.

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Tracy Hall

Housing & Property

Tracy

Very good service

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We look forward to working with you again in the future. Thankyou for choosing Pepperells

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Karla Smith

Consumer

Karla

Got an appointment with Keith really quickly. He was prompt, professional and very knowledgable. Thank you

Solicitors tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given and will pass this onto Keith and the team. Thankyou for choosing Pepperells

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Neil Frazer

Housing & Property

Neil

Smooth process and continually informed of progress. Enquiries were answered promptly. Saved us money on stamp duty, which we didn't expect. Much appreciated Arnold.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your positive feedback Neil. We will pass this onto Arnold and the team and look forward to assisting you in the future. Thankyou for choosing Pepperells

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