GloverPriest Solicitors Limited

Stephanie and Cristina were fantastic throughout the purchase process. They gave clear advice and instructions on what was needed and by when. I mainly emailed them and they replied promptly and professionally and the odd times that needed a direct phone call they and the other staff (when Stephanie and Cristina weren’t available) were great to deal with. The price paid for their conveyancing service was competitive too. Will definitely recommend and use again if a need arises.

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Stephanie Heaton

I dealt with GloverPreist for a house sale and the service was spot on. Communication at all times, and very professional. I mainly dealt with Jen and Maisie who were great. I cant recommend them enough.

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Emma Reeves-Brown

Very good and professional. Worked very well within the constraints of both purchase and sale

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Chloe Spencer

My sister and I engaged Glover Priest to handle the sale of our late mother’s house. They dealt with our side of things very efficiently and have been very good to deal with, responding quickly to queries and requests for updates. I would recommend them.

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Jake Underwood

We accepted a cash offer for the property we were selling so expected a prompt sale. However, as time progressed, it became clear the buyer needed additional funds. This, combined with issues with incorrect details in a local search, meant the process was far more long winded and challenging than expected. As time went on, we communicated a lot with Phoebe who worked hard to progress the sale. She frequently chased the buyer's solicitor providing regular updates to me. When unusual situations arose with the sale, Phoebe aimed to resolve them, suggesting ways forward. When the usually non-communicative buyer's solicitor suddenly called Phoebe to exchange and complete there and then, she sensibly ensured due process was followed. Phoebe is approachable and explained matters that were not clear to me. I feel confident the work has been done well. Onboarding with Glover Priest support staff highlighted a few issues with attention to detail (incorrect name spelling) and the property address on the final bill was misspelt. This undermines confidence. However, I had no such issues with Phoebe's work.

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Phoebe Tracey

Very pleased with the initial interaction with the new business dept. Amy was very responsive and not only did she give a competitive quote, but went above and beyond to quickly provide me with solicitor details to unblock me and allow me to proceed with putting an offer forward. I am looking forward to doing continued business with GloverPriest Solicitors.

What should have been a straightforward sale and purchase ended up being a months-long nightmare where I woke up dreading having to interact with Glover Priest (GP) The staff at GP are only capable of forwarding emails, and causing problems. Anything else you might expect from a solicitor (legal advice; answering questions in a useful way; flagging and explaining risks or consequences; reading and interpreting searches) appears beyond them. Our case was handled by Sophie Rostill, who is not a conveyancer, but a secretary. Our actual conveyancer was Emma Pulford who, for all I know, is a figment of Sophie’s imagination, because I never received a single email from her, never spoke to her on the phone, and never saw her in person (despite visiting the office). I have no evidence she supervised or engaged with our case in any way. If Sophie had been good at her job, I wouldn’t have had a problem, but alas, this was not the case. In fact, I don’t think I’ve ever come across someone so incompetent in a professional capacity. To summarise a few of the ways GP jeopardised our sale and purchase, they: • Completely messed up our purchase and sale statements, meaning we would have lost out on several thousand pounds had I not spotted the error. When I queried this, Sophie sent vague and unhelpful responses, meaning our broker had to get involved. To reiterate, this very nearly left us almost £3,000 out of pocket due to Sophie’s incompetence • After this error was identified, Sophie messed up our purchase statement AGAIN. Unfortunately, this time her error was not discovered until after completion, meaning we had to pay several hundred pounds to our lender post-move to remedy this • Commissioned an incorrect search and then charged us for the search • Failed to negotiate indemnity policies with our purchaser so badly that our estate agent was forced to step in and negotiate with the buyer on our behalf. • Failed to pass survey queries onto our seller, resulting in us having to communicate queries via their estate agent. Without their help, the sale would have fallen through • Insisted on sending searches to our lender, implying this could result in our mortgage being pulled. We were then forwarded an email from our lender that said Sophie should not have sent them this information, and her doing so was against their guidelines • Asked for excessive evidence regarding gifts months after all necessary documentation was approved by our lender. This put my family out of pocket obtaining documents and driving back and forth to Birmingham multiple times (over an hour’s drive each way). GP did admit fault in this instance and offered us a (frankly insufficient) £50 reduction in fees I could go on, but sadly the character limit prevents me doing so. This was on top of a general lack of communication, and inability to answer questions in a prompt or helpful way. In fact, Sophie’s default appears to be to reply to emails until you ask her a question that requires the slightest bit of knowledge or, frankly, thinking of any kind, and then completely ignore you. GP’s inability to engage critically with anything, and the amount of errors throughout the process meant I had to read every document, email, and statement in infinitesimal detail and research numerous elements or seek advice from experts such as mortgage brokers to check if they were correct (they often weren’t). This became a part-time job and, as someone who is self-employed, lost me a significant amount of income. I dread to think what I might not have caught, and the ways that GP have likely lost us time and money. I have evidence of all of the above, and am considering a more formal complaint, however, currently, I’m too exhausted by the idea of ever having to think about or deal with Glover Priest ever again.

Suraj has been a wonderful solicitor at Glover Priest. He guided me through the process of buying my first home independently. He has been prompt answering any questions I had, was easily contactable and very approachable when I was unsure of any of the process. I had a smooth purchase and completion was a breeze. Would definitely recommend him to anyone.

When my long-standing local solicitor retired, I was under time pressure to find a worthy replacement. After reading through their standards and pricing on GloverPriest website, I decided to put in a call to their New Business Team. A few years have since passed, and I'm very happy to report we have now collaborated on several seamless property transactions together. I want to express my massive appreciation and a big thank you for all the exceptional work done by the team, brilliantly led by Amarjit and ably supported by Sharon and Conner. The team's dedication, consistency and professionalism particularly down the final stretch always met my demanding expectations. Highly recommended!

Excellent solicitor! Professional, honest and highly recommended. We would like to express our heartfelt thanks to Carol and her team at GloverPriest Solicitors for their outstanding work during the purchase of our home. As first-time buyers, the process felt overwhelming, but Carol was at the forefront from day one, always protecting our interests. Her honesty was key throughout our journey. When the first property we were considering turned out not to be the right choice for us, she clearly explained all the risks and guided us in stepping back safely. Thanks to her patience and clear legal advice, we were able to move forward with confidence and are now happily celebrating the purchase of our new home. Carol and her team are highly professional, dedicated, and transparent. They made us feel supported and secure at every stage of the process. We are deeply grateful for their unwavering support and will not hesitate to use their services again in the future. We wholeheartedly recommend them!

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Carol Harrison-Francis