Gilson Gray LLP

this was a very quick offer to completion purchase of eight weeks and at times extremely stressful, Cheryl and her team remained calm and collected ensuring all legalities were covered even when seller solicitor was not always available causing distress with inaccurate information and documentation

Excellent service received from Gilson Gray, very helpful, informative and pushed all parties as completion approached. Would definitely recommend and use again in future. Thank you

The team worked quickly and efficiently to process my house sale. It was useful to receive calls when questions arose, so issues were quickly resolved.

Gilson Gray professionally handled our sale and purchase. The portal helped us keep track of where we were up to along the way. They offered reassurance and moved everything along quickly.

My experience with ⁠Gilson Gray was, without question, the worst customer service I have ever experienced. What should have been a straightforward purchase of a chain-free new-build property took seven months to complete. There was no chain on either side, yet the process was plagued by delays, poor communication and what appeared to be a complete lack of organisation. During the transaction I was passed between eight different solicitors – Emma, Sophie, Bethan, Courtney, Jess, Egija, Sally and Heather. Having to explain my situation over and over again was exhausting, and no one ever seemed to have a full understanding of my case. Bethan was, by far, the most concerning person I dealt with. Every phone call made it obvious she had little understanding of my property or where the transaction had got to. After supposedly working on my file for four months, she then realised she had been dealing with the wrong property. I was genuinely shocked that such a fundamental mistake could happen. On top of that, I found her rude, dismissive and arrogant whenever I spoke to her. She inspired absolutely no confidence and appeared to have a poor understanding of the legal requirements surrounding my purchase. Communication throughout the transaction was appalling. I received virtually no proactive updates and had to chase constantly for information, only to receive vague responses or no meaningful update at all. I was left completely in the dark for months, wondering whether anything was actually happening. The entire experience had a significant impact on my wellbeing. It reduced me to tears on multiple occasions. Buying your first home should be one of the most exciting milestones in your life, but Gilson Gray made it one of the most stressful and upsetting experiences I’ve ever been through. To add insult to injury, the fees charged for this level of service were outrageous. I genuinely cannot understand how a firm can justify charging such high legal fees while delivering such a poor standard of client care. I have already advised friends and family members who are currently buying properties not to use Gilson Gray under any circumstances, and I will continue to do so. Based on my experience, I would never trust this firm with another property transaction and cannot recommend them to anyone.

Thomas Rance at Gilson Gray offered excellent advice and efficiently dealt with the sale and purchase conveyancing in quite a complicated case. I would definitely recommend Gilson Gray and use their services in future. Thank you for your help.

"Scott was absolutely fantastic from start to finish. He came across so well - friendly, honest, professional, and genuinely helpful right from our very first meeting. He was clear, knowledgeable, and always made time to answer any questions I had. I was really impressed with the way he handled everything and the service he provided. I would highly recommend Scott to anyone looking to buy or sell a property — he's excellent and a credit to the agency!"

Gilson Gray have proved to be very efficient during the sale of my property. After a slow start with the firm, Mr Travis Gilmore was appointed my case handler. He proved to be highly professional, extremely knowledgeable and helpful. His senior colleague Hannah and another colleague Shannon, were also helpful in concluding the sale. I would highly recommend Mr Travis of Gilson Gray.

Hannah Exton did an absolutely brilliant job getting our leasehold property sold and purchasing a new build with all the paperwork that comes with those...great job!!

Absolutely amazing service. Constant communication, sale ran smoothly from start to finish.