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Pepperells Ltd

4.8 | 26 Reviews 26 Reviews | Banking
3,810 Total Company Reviews info icon Banking | info icon 3,810 Total Company Reviews Banking | info icon 3,810 Total Company Reviews

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Accepting new clients

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 636188

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Commercial Property

Purchase of commercial property

"Extremely impressed with the service provided at every stage of the process. Communication was clear and timely, and we were always kept updated on progress. We would not hesitate to recommend Jessica to anyone looking for reliable and supportive legal services."

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Leah Bulmer

Verified

Amazing

"I was supported and give advice in a way I thought nobody would help me with I was support how i should’ve been , I’d like to say Emily did a good job and was very very helpful in all matters "

Legal experts tagged in
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Meet the team of Pepperells Ltd

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30
Friday 07:00–17:30
Saturday 09:00–13:00
Sunday (Closed)

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Reviews

4.8 /5 26 Reviews
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Rating

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Clients say

What clients say about Pepperells Ltd

The firm is praised for expertise in conveyancing, wills, probate, family law and litigation, with clients valuing its clear advice, thorough drafting and efficient handling of property sales, purchases and estate matters. Reviewers consistently highlight professionalism, strong legal knowledge and practical problem-solving. Soft skills repeatedly mentioned include friendliness, empathy, patience, responsiveness and proactive communication. Clients also appreciate being kept fully informed, explanations in plain English, and a supportive, reassuring approach that makes stressful matters feel straightforward and well managed.

Professional service
Clear communication
Friendly approach
Knowledgeable advice
Responsive updates
Efficient handling
Helpful support
Empathetic manner
Thorough explanations
Approachable team

ReviewSolicitors Review List

Profile image of Jessica

Jessica

Verified
Housing & Property

We used Michael at pepperells to deal with our mortgage

Our experience was smooth without any hiccups, don't understand why we stressed so much now

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We would also like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Daniel

Verified
Housing & Property

Great mortgage service

Very stressful process made easy due to Kayleigh’s expert advice and effort to help with getting our mortgage through. Great communication and fast response to various emails. Thank you so much

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that Kayleigh gave you expert advice. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Nicola

Verified
Housing & Property

Remortgage

Excellent service from a very professional team, I found Leanne fantastic she kept me up to speed every step of the way, Layla also was very helpful

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Reply by profile image of Lorretta Coulson

Lorretta Coulson

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Jed Earl

Verified
Housing & Property

Mortgage solicitor

Very helpful and thorough, very good in terms of handling the documents

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Ben

Verified
Housing & Property

Remortgage

Very smooth communication and support given through the process. Parminder was always clear and informative.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your positive review. We are pleased to hear about the smooth communication you received from Parminder and that everything was made clear. We would like to thank you for choosing Pepperells solicitors and will be happy to assist you in the future should you need us to do so.

0
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Other Reviews

Profile image of Alan

Alan

Residential Conveyancing

Gill help us with the sale of our old house and the purchase of our new one. She helped us enormously when things were not straightforward. We cannot praise her highly enough.

0
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Hugh

Residential Conveyancing

Excellent service, support and feedback through the conveyancing sale process from Gill and her team. The delays that occurred arose from the lack of expertise of the purchaser's legal representative who did not fully understand how to deal with an unregistered property. Gill had to guide them at every stage to facilitate the process and achieve completion.

0
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Lynn Marie Norton

Residential Conveyancing

Uncomplicated, easy to communicate with, fast responses to questions, call backs. It was my very first mortgage application and did not know what dealing with solicitors entailed. Glad I chose Elmhirst Parker. Excellent from start to finish. Staff first class. Thank you.

0
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Janette & David Wilson

Residential Conveyancing

From day 1 excellent communication from Jodie Storrs. Always available, very professional, polite. Excellent job. If I need a questionnaire query she was on the ball. Daniel Haigh was the solicitor for my sale & purchase. Excellent communication, quick, reliable, fantastic knowledge. Made you feel at ease. Totally excellent all round. Used solicitors prior, however these were the best @ Barnsley branch.

0
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M

Housing & Property

A client

I recently purchased my first home through Michael Cook and unfortunately I cannot say I'd recommend. Updates were scarse and had an unnecessary 2 week delay due to forgetting to answer enquiries. Limited communication with the sellers solicitor. When it came to complete I was never made aware I had to give authority on the day of completion which could have resulted in the sale not going through. The app is a good idea but never gets updated making it redundant. If I had known I would have gone elsewhere

A representative from Pepperells Ltd responded to this review

Hi Mathew. Please see below message from the conveyancer who worked on your matter. If you wish to discuss matters further she is more than happy to discuss your concerns further. Key updates were given, the delay was caused by receiving replies to enquiries from the seller's solicitors suggesting that the seller had little to no information regarding the solar panels which would have resulted in the lender being unable to lend. The seller's solicitors then proceeded to look for this information and finally provided - this then needed to be reported to the lender. Seller's solicitor were aware, buyer was aware. There was no risk to the sale not going through on the day of completion, the authority was given around 11:15am and we exchange at around 1:15pm after giving a release to the sellers solicitors earlier. The app was updated when key events happened but this transaction had issues which were not covered by the app (solar panels, help to buy isa). Client never made me aware he was unhappy

0
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Reviews

4.8 /5 3810 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

The firm is praised for expertise in conveyancing, wills, probate, family law and litigation, with clients valuing its clear advice, thorough drafting and efficient handling of property sales, purchases and estate matters. Reviewers consistently highlight professionalism, strong legal knowledge and practical problem-solving. Soft skills repeatedly mentioned include friendliness, empathy, patience, responsiveness and proactive communication. Clients also appreciate being kept fully informed, explanations in plain English, and a supportive, reassuring approach that makes stressful matters feel straightforward and well managed.

Professional service
Clear communication
Friendly approach
Knowledgeable advice
Responsive updates
Efficient handling
Helpful support
Empathetic manner
Thorough explanations
Approachable team

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

House purchase

I couldn’t be happier with the service I received from my solicitor throughout the purchase of my new home. They were professional, approachable, and incredibly helpful from start to finish. They made what can often be a stressful and complicated process feel straightforward and easy. Communication was excellent, they kept me informed at every stage, and they were always quick to answer any questions I had. Their attention to detail and commitment to making the whole process as smooth as possible really stood out. I felt completely supported and confident throughout the purchase. I would highly recommend their services to anyone looking for a knowledgeable, reliable, and genuinely helpful solicitor. An excellent experience from beginning to end!

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Gemma Colling

Verified
Compliance Law

Fast efficient service

Fast efficient and professional service managed to accommodate me and booked me a fast appointment highly recommend

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0
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Anonymous

Verified
Wills, Trusts & Probate

Quick efficient service

Friendly efficient support from start to finish. All explained clearly

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure this is passed onto Natalia and the team. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Julie Jones

Verified
Wills, Trusts & Probate

Efficient and very knowledgeable.

Would definitely use these solicitors again. Upfront with cost and very knowledgeable. Lucy was lovely.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Lucy and the team. We look forward to assisting you in the future and would like to thank you for choosing Pepperells.

0
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Anonymous

Verified
Wills, Trusts & Probate

Will service

Very professional and helpful. Communication was great sndvmade the process very easy.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure your comments are passed onto Natalia and look forward to assisting you again in the future should you need us to do so. Thankyou for choosing Pepperells.

0
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Other Reviews

Profile image of Paul Develter Morley

Paul Develter Morley

Paul

Conveying good..police matters..all they want is the call out money they charge..im a disabled service user..ive been ignored..let down and left with a criminal record when I was a victim of a hate campaign..as could get advice..if this is how you treat autistic people then you should be ashamed of yourself..but of course you actually dont care do you..??? Avoid like covid. !!!

0
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Emma Jasper

Housing & Property

Emma

We had an appointment very quickly with Rebecca, and communication from the office before that appointment was timely and clear. Rebecca understood our issue and gave us really useful information and advice, giving us examples from both sides of the issue to help us be confident in our options. She listened to our concerns well and offered practical advice, which was both clear and useful. Her tone was very professional but also understanding and emphatic, which we appreciated. We felt very reassured by Rebecca's knowledge and advice and it helped our worry immensely.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear that Rebecca understood your issue and gave you useful advice. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Steve Jasper

Housing & Property

Steve

Very good service and communication. Answered all our questions and would highly recommend.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Rebecca and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future.

0
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Profile image of Milvia Serra

Milvia Serra

Milvia

I was referred to them through NIDAS/Women's Aid, not only communication was slow but also had absolutely no help. During my contact with them my son was abducted 2x by his father, I’ve called and send several emails and got little to no reply. I requested to go to Court and get a CAO in Feb, nothing done. Went court because my ex out an application through (but then withdrew it). You’ll get a lot of empty words like “if you need any help feel free to contact” all for nothing because you’ll email, weeks and months will pass by and you’ll not even get “hello”. They’ll arrange call meeting and call backs with you but won’t call you or explain what or why the call didn’t happen. Reception will tell you “I’ll leave a note and mark ar urgent” trust me, you’ll see no urgency. I’m still waiting for a reply for emails I’ve sent in April. We are now in September. Then told me my legal aid is finished but here I’m am, still enduring abuse from my ex, my son remains missing school and no guidance at all on next steps. When I first got in touch I felt a light at the end of the tunnel but it was just a illusion. I’ve now just given up because I have no mental capacity to fight.. maybe when something more serious happen to us, someone will try “care” or try do their job.

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Julie Robinson

Julie

My Sale completed on Wednesday 26th August. My entire proceeds are 'missing'. No sense of urgency from Pepperells but then they have had their fee. Now 10 days of endless phone calls and sleepless nights. Still no proceeds.

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