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Pepperells Ltd

4.9 | 35 Reviews 35 Reviews | Retail Banking
3,655 Total Company Reviews info icon Retail Banking | info icon 3,655 Total Company Reviews Retail Banking | info icon 3,655 Total Company Reviews

14 Coppergate, York, York, North Yorkshire, YO1 9NR

Accepting new clients

14 Coppergate, York, York, North Yorkshire, YO1 9NR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8000373

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Keith Bellerby

Keith Bellerby

Verified

Will

"Excellent service. Quick and efficient. Very pleased. "

Legal experts tagged in
this review

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Hayley Jackson

Verified
Housing & Property

Residential Conveyancing

"Malcolm was very professional and friendly, and he took the time to explain everything to us when needed. We were very happy with the service provided and would happily recommend him to others."

Legal experts tagged in
this review

Contact & Locations - Pepperells Ltd

14 Coppergate, York, York, North Yorkshire, YO1 9NR

Reviews

4.9 /5 35 Reviews
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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills & probate, family and employment litigation, consumer disputes and court representation, with particular strength in time-sensitive property transactions and clear legal advice. Clients praise technical expertise, thoroughness and successful outcomes. Valued soft skills include clear, patient communication, empathy, approachability and responsiveness; staff are described as friendly, professional, reassuring and supportive. Clients also highlight efficiency, good value, proactive problem‑solving and confidence‑building throughout often stressful matters.

friendly staff
clear explanations
prompt responses
efficient service
professional conduct
knowledgeable team
reassuring support
helpful guidance
kept updated
good value

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Profile image of Anonymous

Anonymous

Verified

Mortgage

Everything was sorted as soon as possible

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0
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Terri Morgan

Verified
Family Law

Family cass

Talked me through what I needed legal wise

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure your comments are passed onto Emily and the team.

0
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Julia Grunnill

Verified
Wills, Trusts & Probate

Helpful

It’s always a sad time when you have to sort out your finances and make decisions but Thamida made it easier and straightforward

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Your positive comments are greatly appreciated, and we are pleased we could assist you.

0
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Anthony Morley

Verified
Family Law

My problem

My problem was money owed to me by my daughter , delt with initialiy by Charlie Mercer who on looking at all the correspondence i held spotted the problem , Becky Scott then took over until the end which was successful conclusion . I had agonised for to long prior to approaching Pepperells , i should have delt with problem , however once i had it was a smouth process and at no time was i having to contact for undates . A thankyou doesnt seem enough but i will say it again , a very big THANKYOU to both Charlie and Becky , also i was that pleased with how things went that did a new will with Pepperells , i will always recommend Pepperells in the future should the ever arise.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

0
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Julie Carr

Verified
Housing & Property

Review for Rebecca Liney

We had the best experience with Rebecca, very professional and friendly. Made us feel very confident in her knowledge of the law and the advice she gave us. I can honestly say we don’t know where we would be today if it had not been for her support. Always there for every enquiry and nothing g was too much trouble. Cannot thank her enough and would recommend her to anyone who needs help and advice. Thank you

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear about the professional and friendly service you received from Rebecca, we will ensure your comments are passed onto Rebecca and the team. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Other Reviews

Profile image of Hazel Mayer

Hazel Mayer

Residential Conveyancing

The process of selling a house is complex with a number of professionals involved. I feel that when this became stressful Lisa was available to answer my questions and guide me through in addition to the estate agents. I felt in very safe legal hands.

0
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Brian

Brian

A truly wonderful firm of solicitors. Everyone that we had contact with was a credit to the firm.

A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Rent London Homes Limited

Residential Conveyancing

Excellent remortgage. Yet again everything was done smoothly and professionally as possible. We hope to continue using your services for many years to come.

0
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Anonymous

Residential Conveyancing

Excellent remortgage. Yet again everything was done smoothly and professionally as possible. We hope to continue using your services for many years to come.

0
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Francesca Bridgitte

Litigation / Dispute Resolution

There with the right advice when in dire need of the right support. Thank you

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Reviews

4.8 /5 3655 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills & probate, family and employment litigation, consumer disputes and court representation, with particular strength in time-sensitive property transactions and clear legal advice. Clients praise technical expertise, thoroughness and successful outcomes. Valued soft skills include clear, patient communication, empathy, approachability and responsiveness; staff are described as friendly, professional, reassuring and supportive. Clients also highlight efficiency, good value, proactive problem‑solving and confidence‑building throughout often stressful matters.

friendly staff
clear explanations
prompt responses
efficient service
professional conduct
knowledgeable team
reassuring support
helpful guidance
kept updated
good value

ReviewSolicitors Review List

Profile image of Melvin  Featherstone

Melvin Featherstone

Verified
Housing & Property

Excellent !

From start to the completion Chloe was amazing. Emails and questions answered so quickly , kept updated and nothing was too much trouble. I have already recommended to a friend who was looking.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would also like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Howard Thackray

Verified
Wills, Trusts & Probate

Will

Great, professional service and I would have no hesitation in using Natalia again

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with your results, and we look forward to working with you in the future should you need us to do so.

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Terrence Stears

Verified
Consumer

Great communication

Because provided a great service. Clear communication and advice and dealt with my matter in a professional yet approachable manner.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure your comments are passed onto Rebecca and the team.

0
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Profile image of Sonia Kempthorne

Sonia Kempthorne

Verified
Housing & Property

House purchase

Lisa was recommended to me by a friend who had used her previously I was very impressed with her I found her very easy to talk to she made my house purchase less stressful than I expected. She explained things very well, which helped. I would highly recommend Lisa to others. I am very impressed with the service I received and would like to thank her for all her hard work and swift responses to any of my emails which made the whole process easier Thank you Lisa

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us and we look forward to working with you in the future should you need us to do so.

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Anna Marie Coughlan

Verified
Wills, Trusts & Probate

Will Day

Thamida was helpful and explained everything so I understand as I have a brain disease. She was happy helpful and I couldn’t have asked for anyone better to do my will.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us, and we look forward to working with you in the future should you need us to do so.

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Other Reviews

Profile image of Clare Steele-King

Clare Steele-King

Housing & Property

Clare

Efficient solicitors with excellent communication. I have used them on two occasions and will definitely use them again in future. The whole team are kind, considerate and very professional. Huge thanks everyone at Pepperells, particularly (most recently) Malcolm, Cheryl, Amy, Parminder, Suzie, Laura and Stacey.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Clare and using our services again. I will pass this onto the team.

0
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Melinda Priestley

Housing & Property

Melinda

I received some good advice regarding a dispute with my neighbours. You have to pay for your appointment upfront but it was well worth it.

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this review

A representative from Pepperells Ltd responded to this review

We would like to thank you for your review and are pleased to hear that you received good advice about your neighbour dispute. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Profile image of Michaela Page

Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

0
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Gemma Skipworth

Gemma

Do not use this firm , let me down and lied so many times , felt like I was doing there job for them . Very unprofessional and not very nice to clients I had to get the legal ombudsman involved

A representative from Pepperells Ltd responded to this review

I am sorry to hear you have not been happy with your service. Please do contact our Client service department if you would like to discuss this further.

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chris ducker

Wills, Trusts & Probate

chris

Lucy was very efficient, professional and took the time to address and explain anything we were unsure of. Highly recommend.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback and its great to hear you would recomend us to others.

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