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Pepperells Ltd

4.8 | 485 Reviews 485 Reviews | Commercial Property
3,618 Total Company Reviews info icon Commercial Property | info icon 3,618 Total Company Reviews Commercial Property | info icon 3,618 Total Company Reviews

14 Coppergate, York, York, North Yorkshire, YO1 9NR

Accepting new clients

14 Coppergate, York, York, North Yorkshire, YO1 9NR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8000373

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Keith Bellerby

Keith Bellerby

Verified

Will

"Excellent service. Quick and efficient. Very pleased. "

Legal experts tagged in
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Hayley Jackson

Verified
Housing & Property

Residential Conveyancing

"Malcolm was very professional and friendly, and he took the time to explain everything to us when needed. We were very happy with the service provided and would happily recommend him to others."

Legal experts tagged in
this review

Contact & Locations - Pepperells Ltd

14 Coppergate, York, York, North Yorkshire, YO1 9NR

Reviews

4.8 /5 485 Reviews
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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and civil litigation with strong expertise in time-sensitive transactions (including auctions), tenancy/dispute resolution and consumer claims. Clients praise clear, jargon-free explanations and efficient case handling. Valued soft skills include responsiveness, patience, empathy, professionalism, proactive problem-solving, strong communication, approachability and reassurance, with staff described as friendly, supportive and trustworthy throughout often stressful matters.

Excellent communication
Very professional
Responsive and prompt
Clear explanations
Supportive and caring
Efficient service
Knowledgeable staff
Friendly approach
Proactive problem‑solving
Helpful administration

ReviewSolicitors Review List

Profile image of Fiona Walker

Fiona Walker

Verified
Housing & Property

House sale & purchase

Chloe went above & beyond with our very lengthy & complicated house sale & 2 x houses purchased with the proceeds. She always replied quickly to any queries & I always had every confidence in her advice all through the process, I have recently, recommended her to friends this last month who have now instructed Pepperills for their house sale & purchase . Highly recommend Chloe

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are happy to hear that Chloe went above and beyond with your house sales and purchases. We will ensure that your feedback is passed onto Chloe and the team and look forward to assisting you in the future should you need us to do so. Thankyou for choosing Pepperells.

0
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Anonymous

Verified
Housing & Property

Professional experience

Paige dealt with the conveyancing of our properties in a timely diligent manner. Any queries we had were answered and reassurance given. Paige is approachable and engaging. I wouldn’t hesitate to seek her services again.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Paige and the team. We look forward to working with you in the future.

0
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anonymous

Verified
Housing & Property

Very Happy

Very happy with the service we were given when selling our property. Pepperells were, efficient, helpful and prompt in their work and everything went through smoothly. Special Thankyou to Malcolm!

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that your matter went through smoothly. We will ensure your feedback is passed onto Malcolm and the team. Thankyou for choosing Pepperells.

0
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anonymous

Housing & Property

Highly recommend

We were very happy with the service we were given in selling our house. Malcolm was who was dealing with our conveyancing and made everything easy, efficient and quick. Malcolm was always very approachable with any questions or queries, and was prompt at coming back with answers. Thankyou!

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Malcolm and the team. We are pleased to hear that Malcolm was efficient and made the process easy. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Anonymous

Verified
Wills, Trusts & Probate

Will renewal

A quick, clear and efficient service received over 2 x appointments.

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A representative from Pepperells Ltd responded to this review

Thankyou for choosing Pepperells and taking the time to leave us a review. We value this feedback and will ensure it is passed onto Thmaida and the team.

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Other Reviews

Profile image of Ian

Ian

Housing & Property

Ian

Chloe, Lindsey and Christine kept us informed every step of the way with the sale of the property. The sale was successfully completed despite some hurdles from the purchaser and his solicitors. Analysing the whole matter the team were exemplary in every way.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Marie and Terry Crow

Residential Conveyancing

Our Lawyers for nearly 40 years. That says a lot! Every time we had a question it was answered. When things are out of your hands you like to know that someone is on top of your case.

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0
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Anonymous

Residential Conveyancing

Very satisfied with the smooth completion of the sale of our property.

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this review

0
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Robert Gausden

Robert

Asv you would expect you'll be impressed with the professional Young people with friendly manor also Ideal for legal transactions

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Neil & Lynn Shenton

Residential Conveyancing

I found Daniel really friendly and helpful. The process went very smoothly from beginning to end. Despite my lack of internet skills at times I was not made to feel embarrassed.

0
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Reviews

4.8 /5 3618 Reviews
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Star rating
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Rating

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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and civil litigation with strong expertise in time-sensitive transactions (including auctions), tenancy/dispute resolution and consumer claims. Clients praise clear, jargon-free explanations and efficient case handling. Valued soft skills include responsiveness, patience, empathy, professionalism, proactive problem-solving, strong communication, approachability and reassurance, with staff described as friendly, supportive and trustworthy throughout often stressful matters.

Excellent communication
Very professional
Responsive and prompt
Clear explanations
Supportive and caring
Efficient service
Knowledgeable staff
Friendly approach
Proactive problem‑solving
Helpful administration

ReviewSolicitors Review List

Profile image of PJS

PJS

Verified
Consumer

Rubbish

Waste of money as I got the feeling the solicitor was sympathetic to the company I was in dispute with.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are sorry to hear that you were not satisfied with the outcome of your matter. If you would like to discuss this further please contact the Client Services Department.

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Barbara ScottEmmett

Verified
Wills, Trusts & Probate

Straighforward

Easy and straightforward procedure. Friendly and approachable.

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Carol Baldry

Verified
Consumer

Excellent solicitor

Rebecca Liney understood exactly what we needed and was very efficient in getting us the outcome we needed. Would use her again if ever we needed too. First class .

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. Your positive comments are greatly appreciated and we are pleased we could assist you.

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Anonymous

Verified
Housing & Property

Paige was incredible from start to finish

Paige was great throughout the whole process , regardless of how many time I asked the same thing I got a pleasant fast response. No legal Jargon just down to earth honest answers. She got my sale and purchase through in less than 4 months considering UK average for a straight purchase no chain is 4 months I cannot complain 100% would use her and the service again.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

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David Sercombe

Verified
Wills, Trusts & Probate

Professional

I dealt with Natalia, she was very professional from start to finish dealing with my Will. I would highly recommend.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Other Reviews

Profile image of Clare Steele-King

Clare Steele-King

Housing & Property

Clare

Efficient solicitors with excellent communication. I have used them on two occasions and will definitely use them again in future. The whole team are kind, considerate and very professional. Huge thanks everyone at Pepperells, particularly (most recently) Malcolm, Cheryl, Amy, Parminder, Suzie, Laura and Stacey.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Clare and using our services again. I will pass this onto the team.

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Melinda Priestley

Housing & Property

Melinda

I received some good advice regarding a dispute with my neighbours. You have to pay for your appointment upfront but it was well worth it.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

We would like to thank you for your review and are pleased to hear that you received good advice about your neighbour dispute. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

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Gemma Skipworth

Gemma

Do not use this firm , let me down and lied so many times , felt like I was doing there job for them . Very unprofessional and not very nice to clients I had to get the legal ombudsman involved

A representative from Pepperells Ltd responded to this review

I am sorry to hear you have not been happy with your service. Please do contact our Client service department if you would like to discuss this further.

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chris ducker

Wills, Trusts & Probate

chris

Lucy was very efficient, professional and took the time to address and explain anything we were unsure of. Highly recommend.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback and its great to hear you would recomend us to others.

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