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Hugh James

1.6 | 72 Reviews 72 Reviews | Structural Defects
151 Total Company Reviews info icon Structural Defects | info icon 151 Total Company Reviews Structural Defects | info icon 151 Total Company Reviews

Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS

Accepting new clients

Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 303202

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Hugh James only have 151 reviews listed.

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Hugh James Review Scores & Client Satisfaction Overview

1.6
Poor
35%
Value for
Money
18%
Success
Rate
15%
Would
Recommend
Communication 1.7/5
Initial Impressions 2.0/5
Approachability 1.7/5
Documentation Accuracy 1.7/5
Legal Knowledge 1.9/5
Value for money 1.8/5

Accreditations

Hugh James are accredited by

Children Law accreditation awarded to Hugh James
Criminal Litigation accreditation awarded to Hugh James
Personal Injury accreditation awarded to Hugh James
Trading names:
Hugh James Independent Financial Advisers

Description

We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.

Rankings by area of expertise

The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hugh James Review Scores & Client Satisfaction Overview

2.7
55%
Value for
Money
28% below
national average
44%
Success
Rate
38% below
national average
42%
Would
Recommend
39% below
national average
Communication 2.8/5
Initial Impressions 3.0/5
Approachability 2.8/5
Documentation Accuracy 2.8/5
Legal Knowledge 2.9/5
Value for money 2.8/5

Accreditations

Hugh James are accredited by

Children Law accreditation awarded to Hugh James
Criminal Litigation accreditation awarded to Hugh James
Personal Injury accreditation awarded to Hugh James
Trading names:
Hugh James Independent Financial Advisers

Description

We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.

Rankings by area of expertise

The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Housing & Property 2 / 2
Professional Negligence 1 / 4
Personal Injury 1 / 4
Immigration Law 1 / 1
Dispute Resolution 1 / 4
Family Law 2 / 2
Commercial Property 1 / 5
Banking 1 / 2
Consumer 1 / 5
Crime/ Criminal Defence 1 / 1
Litigation 1 / 1
Wills, Trusts & Probate 2 / 2
Asset Management 1 / 2
Fraud Law 1 / 1
Clinical Negligence 1 / 4
Company & Commercial 1 / 4
Welfare & Benefits 1 / 1
Insurance Law 1 / 1
Child Law 1 / 1
Contract Law 1 / 3
Land Law 1 / 3
Employment 1 / 2
Company Law 1 / 2
Debt and Tax Law 1 / 2
Education 1 / 1
Inheritance Law 1 / 2
Care Law 1 / 3
Charities 1 / 4
Construction 1 / 4
Criminal Law 1 / 1
Money & Tax 1 / 5
Adjudication Law 1 / 1
Business Law 1 / 1
Corporate Law 1 / 1
Court of Protection and Deputyship 1 / 3
Cybersecurity and Data Protection Law 1 / 1
Driving offences 1 / 1
Equality Law 1 / 3
Governance Law 1 / 35
Health and Welfare Law 1 / 15
Healthcare Law 1 / 1
Immigration 1 / 1
Inquest Law 1 / 5
Telecommunications Law 1 / 11
Agriculture 1 / 4
Class Action Law 1 / 2
Compliance Law 1 / 1
Copyright Law 1 / 44
Discrimination Law 1 / 2
Domestic Violence Law 1 / 1
Economic Law 1 / 48
Energy & Transport 1 / 86
Energy Law 1 / 41
Entertainment and Media Law 1 / 1
Environmental Law 1 / 48
Fire Safety Law 1 / 1
Food Law 1 / 3
Gambling Law 1 / 1
Government Contracts Law 1 / 5
Hospitality Law 1 / 1
Human rights 1 / 6
IT & Intellectual Property 1 / 4
Information Law 1 / 1
Infrastructure Law 1 / 3
Intellectual Property Law 1 / 46
Licensing Law 1 / 1
Mergers and Acquisitions Law 1 / 1
National Insurance Law 1 / 3
Notary 1 / 1
Occupational Health Law 1 / 1
Pensions Law 1 / 30
Pharmaceutical Law 1 / 3
Planning Law 1 / 2
Product Safety Law 1 / 10
Regulations 1 / 4
Regulatory Law 1 / 2
Sports Law 1 / 2
Surveillance Law 1 / 15
Tourism Law 1 / 8
Local 1 / 11
Housing & Property 763 / 4,769
Professional Negligence 204 / 1,297
Personal Injury 276 / 2,653
Immigration Law 142 / 1,147
Dispute Resolution 299 / 1,801
Family Law 720 / 4,221
Commercial Property 509 / 3,667
Banking 114 / 1,031
Consumer 334 / 4,416
Crime/ Criminal Defence 243 / 2,139
Litigation 189 / 878
Wills, Trusts & Probate 566 / 3,761
Asset Management 70 / 392
Fraud Law 92 / 514
Clinical Negligence 171 / 1,246
Company & Commercial 430 / 4,185
Welfare & Benefits 132 / 1,049
Insurance Law 114 / 663
Child Law 338 / 1,638
Contract Law 264 / 1,427
Land Law 275 / 1,321
Employment 487 / 3,621
Company Law 185 / 969
Debt and Tax Law 160 / 785
Education 73 / 424
Inheritance Law 177 / 676
Care Law 137 / 532
Charities 120 / 770
Construction 146 / 856
Criminal Law 165 / 1,003
Money & Tax 283 / 1,952
Adjudication Law 54 / 238
Business Law 112 / 459
Corporate Law 176 / 842
Court of Protection and Deputyship 171 / 575
Cybersecurity and Data Protection Law 144 / 894
Driving offences 137 / 623
Equality Law 219 / 1,097
Governance Law 45 / 273
Health and Welfare Law 44 / 185
Healthcare Law 59 / 356
Immigration 238 / 2,281
Inquest Law 11 / 50
Telecommunications Law 6 / 74
Agriculture 220 / 819
Class Action Law 7 / 103
Compliance Law 70 / 461
Copyright Law 79 / 522
Discrimination Law 107 / 496
Domestic Violence Law 208 / 897
Economic Law 17 / 223
Energy & Transport 54 / 511
Energy Law 69 / 359
Entertainment and Media Law 9 / 56
Environmental Law 63 / 393
Fire Safety Law 42 / 180
Food Law 8 / 80
Gambling Law 13 / 75
Government Contracts Law 9 / 132
Hospitality Law 18 / 95
Human rights 80 / 963
IT & Intellectual Property 153 / 1,113
Information Law 42 / 338
Infrastructure Law 33 / 188
Intellectual Property Law 114 / 623
Licensing Law 91 / 500
Mergers and Acquisitions Law 86 / 425
National Insurance Law 110 / 423
Notary 129 / 843
Occupational Health Law 118 / 428
Pensions Law 104 / 486
Pharmaceutical Law 12 / 95
Planning Law 128 / 585
Product Safety Law 6 / 56
Regulations 208 / 2,413
Regulatory Law 43 / 256
Sports Law 59 / 302
Surveillance Law 38 / 164
Tourism Law 10 / 43
National 538 / 11,165

Contact & Locations - Hugh James

Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS

Reviews

1.6 /5 72 Reviews
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Joanne Armer

Verified

amazing service

Had a very positive experience,Suzanne was so helpful and understanding whilst dealing with my case,she was always available to answer any questions i had and always made me feel at ease.I would highly recommend her services.

A representative from Hugh James responded to this review

Thank you so much for your five star review Joanne! We really appreciate your feedback and have passed this on to Suzanne. Thanks again!

0
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G Mess

Verified

Excellent service

From start to finish Potter, Rees, Dolan made my negligence claim as easy as it could have been for me. I already knew of the firm and did not hesitate to choose them to represent me after our initial consultation. Their service throughout was professional yet personal and communication was excellent. With a lesser firm I may have given up during an extremely stressful process, but Lesley and Kelly could not have done more to allay this. At the end of this challenging process they managed to secure an exceptional outcome for me.

A representative from Hugh James responded to this review

Thank you so much for taking the time to leave a review of our services. We really appreciate the positive feedback you have given us!

0
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David

Non Existant Service - Avoid Using At All Cost

Hugh James were appointed as the legal firm to handle our remortage by our new lender. We had our deal secured in May 2022 - over the course of 5 months I sent 15 emails and tried phoning them several times - all of which received zero response and no pick up. At the end of September, with one month to go until our remortgage completion I received an automated email informing me "we are no longer providing this service and your case is being handed to a different law firm". I escalated to the quality manager there and a senior solicitor over the lack of contact and how this situation had occurred - got a stock response that they were no longer providing this service so couldn't help. They should not be operating as a business - the anxiety they have caused us and the lack of respect shown is staggering. I implore you not give them your business in any capacity.

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this review

2
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Kevin & Liz Pullen

Verified

10 out of 10!

Thankyou so very much for taking on our case after neglect & mismanagement from another firm. We are extremely happy with our outcome & future. Not just Mark Robinson, but all that stepped in to help & continue to provide guidance & advice. I would not consider approaching other Solicitors after our experience. If you’ve a legal problem, they’ve got the expert to help.

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A representative from Hugh James responded to this review

Thank you for taking the time to leave a review. We are so pleased to have achieved such an outcome for you, and that you are happy with our services. We have passed this on to Mark and the team! Thanks again.

0
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munawar

Housing & Property

Conveyancing nightmare

Hugh James were the chosen solicitors by my new mortgage company. Absolutely appalling at feedback and contact. This is the eve of my exchange and I cant get an update. If you try to ring they wont take your call - the automated response lets you know that. There is no response to emails. The portal does not allow you to chat to anyone. What an awful service that shows contempt towards the client. Never use if you can avoid.

4
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Reviews

2.7 /5 151 Reviews
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MARTYN WEBB

Never even got to speak to anyone.

Filled in their ''contact us'' form onljne on 7/04/25. The advert says they will get straight back to you. On 15/04/26 I rang to say no one had been in touch so the person on the phone arranged for someone to ring me at 12 o'clock on 16/04/26. Needless to say no one rang. So I rang again on 16/04/26 at 2pm and was told someone would ring me back in the next 45mins. Guess what.? I think this is an omen to NOT use Hugh James.

0
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Merisan

Lack of Communication

I instructed Hugh James on a No Win, No Fee clinical negligence case following the loss of my baby at Lewisham Hospital due to medical malpractice. The case has been ongoing for around three years. Unfortunately, despite the extremely sensitive nature of this bereavement case, I experienced over two months of complete silence from my solicitor. Emails and phone calls were not returned, which caused significant distress and concern about the handling of my claim. I expected compassion, transparency, and basic communication. Sadly, this was not my experience.

0
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Malcolm

Clinical Negligence

Three years to get almost nothing

Three years ago I started an action for clinical negligence against a GP. It was a "No-Win-No-Fee" action. Of course the famous phrase "No-Win-No-Fee" is not what most lay people think it is. It is a Condition Fee Agreement. You take out an After The Event insurance policy at the beginning. It's there to guarantee the huge legal fees that solicitors charge. If you lose then you pay nothing and get nothing. If you "win" then the premium is deducted from your award and a maximum of 25% Success Fee is also deducted. This is okay, but only so long as you actually WIN and the other side pay out proper compensation. Hugh James moved at the pace of an asthmatic snail on sedatives. Endless emails followed. Worst of all, they engaged a fantastically expensive neurologist, Dr Oliver Foster, who was a superb expert witness not just for me but also for the defence. Thus NHS Resolution, got away with offering a paltry £10,000, which after deductions as mentioned ended up as £7500. My actual medical expenses caused by this GP were approaching £6000, so I in effect ended up with £1500 - after three long years of stressful legal action. I would avoid them for this sort of litigation.

2
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martin

incompetent, only interested in your money

dont waste your money.nice initially but nothing gets done,hard to get hold of, poor communication, errors,useless. i wished i looked at reviews first

4
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Profile image of T

T

Wouldn't wish them on my worst enemy

READ REVIEWS BEFORE YOU USE THIS SERVICE! Hugh James has been dealing with the probate of my late grandmother’s estate and have taken over 2 and a half years to process. As part of the estate I have been left a property which took 2 years to sign over to me as a benefactor and the moment that happened I was slapped with all the outstanding bills and have been told that as they are in my name, it’s now my responsibility and they are still holding a sizeable amount of money in their possession and I seem to have to chase them for updates on this frequently! This company has made a hard time even harder for myself and my family. I regret that my grandmother ever used this company and I’m sure she would be too! 2024- still no further along in the process and awaiting inheritance payments! I am disgusted by the service of this company and a property in Spain which has not been checked in 5.5 years. DO NOT USE THIS SERVICE! They prolong the process to build up interest on your money! I am currently dealing with my 5th case manager and each is as bad as the last. 6 YEARS LATER - Hugh James hadn't even sent a death certificate to the relevant bodies after I was assured it was done years ago! I have now raised a second complaint to their complaints department after being assured that the head of the team took over my case to finally transfer the rest of an estate, only for it to drop back down to associates who had already mishandled the case. After the first complaint, they admitted that their service was poor and refunded me a whole £125 when a foreign property has incurred charges due to not being transferred or foreign solicitors being updated. I wouldn't wish these guys on my worst enemy! Please note they do not respond to emails or google reviews, probably because that person is "out of office" too!

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Other Reviews

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Bessie

Verified

Wills, Trusts and Probate

Polite, Punctual & Efficient

0
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