Pepperells Ltd logo

Pepperells Ltd

4.9 | 107 Reviews 107 Reviews | Consumer
3,827 Total Company Reviews info icon Consumer | info icon 3,827 Total Company Reviews Consumer | info icon 3,827 Total Company Reviews

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Accepting new clients

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 807163

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
92%
Value for
Money
Value for money: 92%
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.6/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
16% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Deepak Bhatia

Deepak Bhatia

Verified
Housing & Property

Painless experience ..

Michael was professional in terms of responses, communication skills, courtesy, knowledge and thoroughness. No problem at all.

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Anonymous

Verified
Employment

Responsive, Reassuring, Result

Tom was very responsive and reassuring. He provided the professional guidance required to move the case efficiently to conclusion achieving the optimal result for my needs. The supporting office team were always friendly and responsive as well. Thank you Tom and team.

Solicitors tagged in
this review

Meet the team of Pepperells Ltd

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30
Friday 07:00–17:30
Saturday (Closed)
Sunday (Closed)

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Reviews

4.9 /5 107 Reviews
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Rating

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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills, probate, family matters, redundancy advice and property transactions. Reviews highlight a strong ability to handle home purchases and sales, mirror wills, LPAs and estate administration with care and efficiency. Clients particularly value the team’s clear communication, prompt responses, professionalism, friendliness, empathy and reassuring manner. The firm is also described as knowledgeable, thorough, proactive and supportive, making stressful legal processes feel straightforward and well managed.

Friendly staff
Quick service
Professional advice
Clear communication
Helpful support
Efficient process
Approachable solicitors
Knowledgeable team
Excellent updates
Stress-free experience

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Consumer

Dispute

Helpful advice at first appointment. unfortunately I could not continue with my case as circumstances changed

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us, and we look forward to working with you in the future should you need us to do so.

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Anonymous

Verified
Consumer

Grave Transfer

Smart and efficient. Punctual and courteous

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A representative from Pepperells Ltd responded to this review

Thankyou for your review and for choosing Pepperells. We will be happy to assist you again in the future should you need us to do so.

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Stuart,

Verified
Consumer

Traffic and parking fines regarding cloned vehicle

The support and confidence they gave me is second to none

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Rebecca and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Orson Haelsner

Verified
Consumer

Best advisor ever

He was patient with me and explained me about the issue and what was the best decision.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure that your feedback is passed onto Simon and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Gladys

Verified
Consumer

Review

We were very happy with the service we received working with Simon Davies on our house purchase. He was very professional and pleasant to talk to. Clearly answered all our questions and doubts we had. We highly recommend him.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

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Other Reviews

Profile image of Michaela Page

Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

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Darrell

Consumer

Darrell

We met Stephen Orridge & Holly Davis for an introductory 1hr chat in Pepperell’s Hull office. We may have crept over that "boundary" by ten minutes. When we left we had a little chat and shared our thoughts. Both Holly & Stephen were kind and friendly. We noticed that Holly took plenty of notes. We both felt that Stephen had a friendly straight talking, professional and bubbly personality. He listened and rapidly understood and contextualised the information we gave him. We concluded after only one hour that Stephen was honest, trustworthy, and meticulous. We were left with no reservations. Thank you Holly, thank you Stephen.

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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nick

Consumer

nick

Highly recommend peppers solicitors especially Ben cowling from Grimsby . who was very friendly and helpful . thank you for your help all the best Mr Oldridge

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A representative from Pepperells Ltd responded to this review

Thankyou very much for leaving us such a positive review. We will ensure this gets passed onto Ben and the team and will be happy to assist you in the future should you need us to do so.

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Karen

Consumer

Karen

Amazing service by Richard highly recommend and will definitely use again in the future if required

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for taking the time to leave us a review Karen. we really value your feedback and are so pleased that you had a positive experience when using Pepperells Solicitors. We will pass your feedback onto Richard.

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Jeremy

Consumer

Jeremy

Recently used Richard Smith's services at the Beverley branch. Very professional, extremely helpful and very responsive to emails and questions. Everyone we came into contact with at the branch were also, even over the phone. Acquired the result we wanted in a short space of time considering current circumstances.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We really appreciate and value your feedback and positive comments.

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Reviews

4.8 /5 3827 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills, probate, family matters, redundancy advice and property transactions. Reviews highlight a strong ability to handle home purchases and sales, mirror wills, LPAs and estate administration with care and efficiency. Clients particularly value the team’s clear communication, prompt responses, professionalism, friendliness, empathy and reassuring manner. The firm is also described as knowledgeable, thorough, proactive and supportive, making stressful legal processes feel straightforward and well managed.

Friendly staff
Quick service
Professional advice
Clear communication
Helpful support
Efficient process
Approachable solicitors
Knowledgeable team
Excellent updates
Stress-free experience

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Buying our next house

I will be using Pepperells again if I ever need a solicitor in the future..

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0
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Helen St Quinton

Verified
Commercial Property

Fast, precise and effective

Rebecca took my case and completed within tight timescales to regain possession of a property, highly recommend.

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Anonymous

Verified

Great service

Thank you so much to Emily for everything she did for me and my son! She is brilliant at what she does

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Paul Scott

Verified
Wills, Trusts & Probate

Updating a will

Teigan Smith of the Grimsby branch was helpful, friendly and professional, a pleasure to do business with under the circumstances

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us, and we look forward to working with you in the future should you need us to do so.

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Janet Hesslewood

Verified
Wills, Trusts & Probate

Probate

Quick and efficient Very pleasant mmmmmmm

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

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Other Reviews

Profile image of Glen Gibbins

Glen Gibbins

Glen

Emily has been with us as a family from a long standing family matter and remained professional throughout the case both in and out the court room , acting upon urgent matters without delay bringing it to a resolution that put the children first no matter what and got the best possible outcome we could have ever hoped for, a true dedicated professional who has worked tirelessly with the main aim of been child focused and a true credit to family law.

0
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Sean Kelly

Housing & Property

Sean

Chloe at Pepperells was wonderful. She provided prompt, concise and helpful communication throughout the process. Unfortunately the buyer’s solicitor was less than efficient but Chloe kept me informed and updated. It was important to me that everything happened swiftly and smoothly and Chloe ensured that was the case. It was greatly appreciated.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear about the service you received from Chloe and we look forward to working with you again in the future. Thankyou for choosing Pepperells

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Selene Mallon

Family Law

Selene

Great solicitor helped me alot would definitely use again if needed, thank you.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Rachel and the team. Thankyou for choosing Pepperells

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Mary Bell

Notary

Mary

Rebecca has always been helpful and friendly when we have had appointments with her and I would recommend Pepperells to family and friends if they needed legal advice. Staff are very friendly as well.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Rebecca and the team, Thankyou for choosing Pepperells.

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chris brewer

Wills, Trusts & Probate

chris

Can not praise beçky at pepperdines enough.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review and for choosing Pepperells. We look forward to working with you in the future.

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