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Talbots Law Ltd

4.8 | 1032 Reviews 1,032 Reviews | Tenancy Structures
2,979 Total Company Reviews info icon Tenancy Structures | info icon 2,979 Total Company Reviews Tenancy Structures | info icon 2,979 Total Company Reviews

Unit 7, Waterfront Business Park, Dudley Road, Brierley Hill, West Midlands, DY5 1LX

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Unit 7, Waterfront Business Park, Dudley Road, Brierley Hill, West Midlands, DY5 1LX

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8000202

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Talbots Law Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
Value for money: 94%
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Talbots Law Ltd are accredited by

Children Law accreditation awarded to Talbots Law Ltd
Family Law Advanced accreditation awarded to Talbots Law Ltd
Family Mediation accreditation awarded to Talbots Law Ltd

Description

We’re Talbots Law, a firm of solicitors with 19 offices nationally. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.

Rankings by area of expertise

The rankings below show the areas of expertise that Talbots Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Talbots Law Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
Value for money: 93%
10% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
16% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Talbots Law Ltd are accredited by

Children Law accreditation awarded to Talbots Law Ltd
Family Law Advanced accreditation awarded to Talbots Law Ltd
Family Mediation accreditation awarded to Talbots Law Ltd

Description

We’re Talbots Law, a firm of solicitors with 19 offices nationally. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.

Rankings by area of expertise

The rankings below show the areas of expertise that Talbots Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Talbots Law Ltd

Unit 7, Waterfront Business Park, Dudley Road, Brierley Hill, West Midlands, DY5 1LX

Reviews

4.8 /5 1032 Reviews
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Star rating

Rating

Clients say

What clients say about Talbots Law Ltd

Reviews suggest strong expertise in conveyancing and property matters, including house purchases, Right to Buy, lease extensions and land registration, as well as family law, immigration and wills. Clients valued clear communication, prompt updates, professionalism, patience, reassurance and friendliness. However, some reported serious delays, poor responsiveness, weak case management, incorrect paperwork, lack of empathy and even a breach of confidential information. A few also felt the firm was slow to resolve complaints and that fees rose unexpectedly, causing stress and financial loss.

Excellent service
Clear communication
Prompt responses
Professional conduct
Kept updated
Stress-free process
Friendly staff
Repeated delays
Poor communication
Confidentiality breach

ReviewSolicitors Review List

Profile image of Mr. A Brown

Mr. A Brown

Land Law

Transaction of land

Excellent service, provided a simple conclusion to what was beginning to be a difficult complicated transaction from other parties and solicitors. Well done Nick!

Solicitors tagged in
this review

A representative from Talbots Law Ltd responded to this review

Thank you for taking the time to leave such positive feedback. We are delighted to hear that the challenges presented by a complex transaction were successfully resolved and that the service you received helped bring matters to a smooth conclusion. Property transactions can often become complicated when multiple parties are involved, so it is particularly rewarding to know that our support made a positive difference to your experience. We will be sure to pass your kind comments on to Nick, who will be pleased to know that his efforts were appreciated. Recognising colleagues who go above and beyond for our clients is always important to us. Thank you again for choosing Talbots Law and for sharing your experience. We wish you all the very best for the future and hope to have the opportunity to assist you again. Talbots Law

0
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Barbara Kader

Housing & Property

Right to buy

Zara Nasser was the solicitor that looked after my Right To Buy. Zara was very professional throughout the whole process, she answered any questions or queries I had very promptly and kept me up to date with the progress or any complication that were encountered throught out the process which she always resolved professionally and promptly.

A representative from Talbots Law Ltd responded to this review

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a positive experience during your Right to Buy transaction and that Zara Nasser provided the professional, responsive and supportive service we strive to deliver to all of our clients. Buying a home is an important milestone, and we understand how valuable it is to have clear communication and prompt updates throughout the process. It is wonderful to know that Zara kept you informed at every stage, answered your questions quickly, and dealt with any complications efficiently and professionally. We will ensure that your kind comments are passed on to Zara, who will be pleased to know that her dedication and hard work were recognised and appreciated. Thank you once again for choosing Talbots Law. We wish you many happy years in your new home and look forward to assisting you again in the future should you require our services. Talbots Law

0
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Kev Wheeldon

Housing & Property

Poor Communication, Repeated Errors and Avoidable Delays

I have recently completed a Right to Buy purchase through Talbots Law and, unfortunately, my experience was extremely disappointing. Throughout the transaction I experienced repeated delays, poor communication and a lack of proactive case management. Calls and emails regularly went unanswered, updates were rarely provided unless chased, and I was repeatedly promised call backs that never happened. The most frustrating aspect was that many of the delays appear to have been avoidable. Following a formal complaint to Stoke-on-Trent City Council, the council provided a detailed chronology of the transaction which highlighted multiple instances where Talbots failed to respond promptly, submitted an incorrect and unsigned TP1, provided incorrect information regarding funding arrangements, and repeatedly failed to satisfy the council's clearly stated legal requirements. The council's formal response concluded that they had acted promptly throughout and that delays were attributable to Talbots' handling of the matter. As a result of these delays, my mortgage offer reached expiry, leaving me facing additional borrowing costs and financial loss. The process became unnecessarily stressful and required significant effort on my part simply to obtain updates. To add to the frustration, the final bill exceeded the original quotation by over £400 for additional Legal Fees due to the delays. The response I get when I questioned it was, if you don't pay, we will not be able to complete. The purchase has now completed, but only after months of avoidable stress, chasing, and uncertainty. I appreciate that conveyancing transactions can be complex, but communication, accuracy and responsiveness are basic expectations when paying for a professional legal service. Unfortunately, based on my experience, Talbots fell well below those expectations. A complaint was raised straight after completion 15/06/2026 and a month later, I'm still awaiting a response! Would I use Talbots again? ABSOLUTELY NOT

2
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Zahra & Ehsan

Exceptional & Professional, Highly Recommend

Buying a home can be a stressful process, but my experience with Talbots Law was outstanding from start to finish. I cannot recommend them highly enough. A special thank you goes to Amy Marsh, whose professionalism, expertise, and dedication made the entire process smooth and straightforward. Amy was always approachable, kept me well informed at every stage, and handled everything efficiently with great attention to detail. Her clear communication and commitment gave me complete confidence throughout my house purchase. I would also like to recognise Jermit, who was equally fantastic. Jermit was always polite, responsive, and incredibly helpful, ensuring any queries were dealt with promptly. The level of customer service, communication, and professionalism from both Amy and Jermit was exceptional. They genuinely went above and beyond to make what can often be a stressful experience feel manageable and reassuring. I would not hesitate to recommend Talbots Law to anyone buying or selling a property. Thank you, Amy, Jermit, and the entire team for making my home-buying journey such a positive experience. Five stars all the way! From Zahra Shaheen & Ehsan

Solicitors tagged in
this review

A representative from Talbots Law Ltd responded to this review

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised. Thank you for using Talbots Law.

0
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Kourosh

Do not trust these novices with anything!

Do not trust these novices! they delay the process of purchasing a property untill the very end by asking so many irrelevant and dumb questions about your source of funds and such. They have a bunch of low-grade cheap lawyers from outside the UK who cannot even understand simple things in a bank statement. They caused me several thousand pounds of damage by failing to complete a purchase!

A representative from Talbots Law Ltd responded to this review

Thank you for sharing your feedback. We are sorry to hear that your transaction did not complete as planned, but we must clarify the nature of our processes. As a regulated firm in the UK, we are legally required to conduct thorough Source of Funds and Anti-Money Laundering (AML) checks on all property transactions. These regulations are strict, and our team—all of whom are fully qualified and trained to UK compliance standards—is legally obligated to review bank statements and ask detailed questions to protect all parties involved. We cannot proceed with a purchase until these legal requirements are fully satisfied. We take any breakdown in a transaction seriously. If you would like to discuss the specifics of your file with a member of our senior management team, please contact us directly at clientcare@talbotslaw.co.uk

1
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Reviews

4.8 /5 2979 Reviews
Filter your results
Star rating

Rating

Clients say

What clients say about Talbots Law Ltd

Reviews suggest strong expertise in conveyancing and property matters, including house purchases, Right to Buy, lease extensions and land registration, as well as family law, immigration and wills. Clients valued clear communication, prompt updates, professionalism, patience, reassurance and friendliness. However, some reported serious delays, poor responsiveness, weak case management, incorrect paperwork, lack of empathy and even a breach of confidential information. A few also felt the firm was slow to resolve complaints and that fees rose unexpectedly, causing stress and financial loss.

Excellent service
Clear communication
Prompt responses
Professional conduct
Kept updated
Stress-free process
Friendly staff
Repeated delays
Poor communication
Confidentiality breach

ReviewSolicitors Review List

Profile image of Mr. A Brown

Mr. A Brown

Land Law

Transaction of land

Excellent service, provided a simple conclusion to what was beginning to be a difficult complicated transaction from other parties and solicitors. Well done Nick!

Solicitors tagged in
this review

A representative from Talbots Law Ltd responded to this review

Thank you for taking the time to leave such positive feedback. We are delighted to hear that the challenges presented by a complex transaction were successfully resolved and that the service you received helped bring matters to a smooth conclusion. Property transactions can often become complicated when multiple parties are involved, so it is particularly rewarding to know that our support made a positive difference to your experience. We will be sure to pass your kind comments on to Nick, who will be pleased to know that his efforts were appreciated. Recognising colleagues who go above and beyond for our clients is always important to us. Thank you again for choosing Talbots Law and for sharing your experience. We wish you all the very best for the future and hope to have the opportunity to assist you again. Talbots Law

0
Collected on: ReviewSolicitor collection source logo
Profile image of Barbara Kader

Barbara Kader

Housing & Property

Right to buy

Zara Nasser was the solicitor that looked after my Right To Buy. Zara was very professional throughout the whole process, she answered any questions or queries I had very promptly and kept me up to date with the progress or any complication that were encountered throught out the process which she always resolved professionally and promptly.

A representative from Talbots Law Ltd responded to this review

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a positive experience during your Right to Buy transaction and that Zara Nasser provided the professional, responsive and supportive service we strive to deliver to all of our clients. Buying a home is an important milestone, and we understand how valuable it is to have clear communication and prompt updates throughout the process. It is wonderful to know that Zara kept you informed at every stage, answered your questions quickly, and dealt with any complications efficiently and professionally. We will ensure that your kind comments are passed on to Zara, who will be pleased to know that her dedication and hard work were recognised and appreciated. Thank you once again for choosing Talbots Law. We wish you many happy years in your new home and look forward to assisting you again in the future should you require our services. Talbots Law

0
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Profile image of Daryl Bromley

Daryl Bromley

Land Law

Succeeded where others have failed

Having tried for years to get land registered to us we were contacted by Nick Playford who had taken this on, now, a few months later he has succeeded to get the registrations done and dusted.

Solicitors tagged in
this review

A representative from Talbots Law Ltd responded to this review

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised. Thank you for using Talbots Law.

0
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anonymous

Just don’t. Read the other negative reviews they are totally accurate.

Just don’t. Read the other negative reviews they are totally accurate.

A representative from Talbots Law Ltd responded to this review

Thank you for taking time to leave a review. We appreciate your comments and will take these on board to further enhance our service. Thank you for using Talbots Law

0
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Elber W

Worst case isn't no reply — they are leaking client info

.What has disappointed us most about Talbots Law is not the lack of email responses, but the serious negligence of their solicitor in disclosing a client’s confidential information to us, and the complete lack of action from management after we reported it. We first instructed a solicitor at Talbots Law on 20 June to act for us in our house purchase. By 12 August, we still had not reached Exchange and were ultimately forced to change solicitors. A major reason for this was the solicitor’s serious negligence and lack of responsibility. We repeatedly reminded our solicitor that we would be leaving the UK for a holiday at the end of July and asked for confirmation before we left as to whether our signed original documents had been received. We received no response. Even while the solicitor was on holiday, the team failed to take any action or respond to our emails. However, this was not the most serious issue. The solicitor mistakenly mixed up our file with another client’s and sent us that client’s confidential emails and information. We were extremely shocked by this and immediately raised a complaint with the solicitor’s manager. Despite sending two emails, we have received no response from the manager whatsoever. We then escalated the matter to Talbots Law’s Complaints Department and requested that our solicitor be replaced. Instead, the Complaints Department refused to change our solicitor on the grounds that the relationship had broken down, and offered us a refund solution so that we could find another solicitor and bring the complaint to an end as quickly as possible. The most ironic part is that the client whose confidential information was disclosed to us was also ultimately unhappy with the solicitor’s service and requested a refund. I have lived in the UK for more than ten years and fully understand that property transactions can be slow. However, I have never experienced such a poor level of service from a law firm. I will continue to report this matter to the relevant third parties regarding the solicitor’s negligence in disclosing confidential client information and the failure of Talbots Law’s management to take appropriate action. If you still want to take your chances, you are welcome to choose them.

A representative from Talbots Law Ltd responded to this review

Thank you for bringing your feedback to our attention. We take any allegations involving service delays, management responsiveness, and—above all—data privacy and confidentiality with the utmost seriousness. While client confidentiality rules prevent us from discussing the specific details of any client file publicly, we want to address your concerns directly: Data Protection & Confidentiality: We hold data protection to the highest standard. Any potential breach of client confidentiality is a matter of critical concern. We have rigorous internal procedures for investigating potential data incidents, and where appropriate, reporting them to the Information Commissioner’s Office (ICO) and the Solicitors Regulation Authority (SRA). Communication & Delay: We apologize that your experience fell short of the clear communication and swift transaction timeline you expected, particularly regarding the receipt of your original documents prior to your travel. Management & Escalation: We regret that you felt your concerns were not addressed with the urgency they deserved. Our formal complaints procedure is designed to offer fair resolutions when a client relationship founders, including facilitating a smooth transition to alternative representation where appropriate. We note your intention to report these matters to external regulatory bodies. We fully respect your right to do so and will cooperate completely with any formal inquiries to ensure complete transparency.

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