Russell & Russell Solicitors LLP logo

Russell & Russell Solicitors LLP

4.8 | 245 Reviews 245 Reviews | Overage Provisions
1,899 Total Company Reviews info icon Overage Provisions | info icon 1,899 Total Company Reviews Overage Provisions | info icon 1,899 Total Company Reviews

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Accepting new clients

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657326

Visit website
Russell & Russell Solicitors LLP |

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
93%
Success
Rate
11% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Reviews

4.8 /5 245 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

The firm specialises in conveyancing, wills, probate, remortgages, personal injury and family matters, with strong technical expertise and efficient case management. Clients praise clear, timely communication, pro‑active updates and thoroughness. Staff are described as professional, knowledgeable and responsive, showing empathy, patience and approachability. Clients value personable, calming support during stressful times, practical problem‑solving, reliability and a consistently client‑focused, reassuring manner.

clear communication
very responsive
professional service
stress free
knowledgeable staff
efficient process
friendly approach
compassionate care
thorough conveyancing
trustworthy advice

ReviewSolicitors Review List

Profile image of Abdul Samad

Abdul Samad

Verified
Housing & Property

Re-mortgage

Straight forward, always available, took the stress out of the experience.

0
Collected on: ReviewSolicitor collection source logo
Profile image of James

James

Verified
Housing & Property

Thank you! Karen and Diane

Predominantly dealt with Karen and Diane for the sale/purchase. Both were excellent at providing information and updates throughout and no call, email or query felt like too much. Very human and personable communication which helped to keep me relaxed during what is a stressful time. Having used Russell and Russell for the purchase of two properties and the purchase of another, I would highly recommend and won't hesitate to use them again for future transactions.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you so much for your highly recommended review, James! A double purchase and a sale is a massive undertaking, and we are absolutely honored that you have trusted Russell & Russell for three of your property transactions now. Knowing you wouldn't hesitate to use us again is the ultimate compliment. We are so glad that Karen and Diane were there to anchor you through it all. Thank you for your continued loyalty, and we wish you all the best in your new home!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Jennifer Skade

Jennifer Skade

Verified
Housing & Property

Outstanding legal services

Me and my partner have used Karen and her team’s services multiple times for buying and selling properties, and for transfer of equity and they have delivered every time. They are communicative, transparent and very professional. I would highly recommend Russell&Russell

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you so much for the fantastic review and your high recommendation Jennifer! It is always a privilege to work with returning clients, and we are absolutely delighted that Karen and her team have consistently delivered excellent service for your property sales, purchases, and transfers of equity over the years. Staying communicative, transparent, and professional is exactly what we aim for. We will be sure to pass your wonderful feedback along to Karen and the rest of the team. Thank you for your continued loyalty to Russell & Russell Solicitors!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Dan

Dan

Housing & Property

First class

I used Russell & Russell to sell my flat and the team were very helpful, efficient and professional. I received numerous updates along the way and could not be happier with the service provided.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your feedback. We’re delighted to hear that our team provided a helpful, efficient, and professional service throughout, and that you were kept well updated along the way.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Jack M

Jack M

Verified
Housing & Property

Purchase of property

We have just completed the purchase of our new property, and Russell & Russell have been great throughout. The whole process was seamless, with communication great. Also, a special thank you to Ella, who mainly dealt with things for us! I will definitely be a return customer, if/when required in the future and would highly recommend others.

from Russell & Russell Solicitors LLP

Thank you for your feedback. We’re delighted to hear that our team provided a seamless service and that communication remained clear and consistent. Your recommendation are greatly appreciated.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Grace Scoble

Grace Scoble

Housing & Property

Grace

Our conveyancer Catherine has been amazing through the entire process. Quick responses, explained everything well. Couldn’t ask for any better

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind feedback. We’re delighted to hear Catherine provided such clear guidance and prompt support throughout the process. We’ll be sure to pass on your comments.

0
Collected on: Google collection source logo
Profile image of Stephanie Simpson

Stephanie Simpson

Housing & Property

Stephanie

Had an absolutely fantastic experience thanks to Zoe Harryman, Claire Holding and Victoria Pearson who handled the purchase of our new property and the sale of our old house. Zoe was a fantastic communicator, responding to us efficiently and effectively. She really came through for us when the solicitors below in the chain were diabolical. Would highly recommend and will be using Russell and Russell again! Thank you so much

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Stephanie, for your feedback. We are pleased to hear that Zoe, Claire, and Victoria provided excellent communication and support throughout both your sale and purchase.

0
Collected on: Google collection source logo
Profile image of Penny Woods

Penny Woods

Penny

Amazing conveyancing specialist... just completed and Russell and Russell were fantastic. We want to give a particular shout out to Janine who remained professional and calm...even when things were stressful. It is a wonderful team and even if our main point of contact wasn't available someone was always available to answer our questions...fantastic communication we can't recommend them enough Thank you all so much

from Russell & Russell Solicitors LLP

Thank you so much for your glowing review, Penny. We’re delighted Janine made such a positive impression with her professionalism and calm approach during a stressful time. It’s great to hear the team’s communication and availability were consistently reliable, and that you felt supported throughout the conveyancing process.

0
Collected on: Google collection source logo
Profile image of Carl

Carl

Housing & Property

Carl

Sandra was absolutely fantastic with the sale and purchase of our new home. Always answered the phone and had a very pragmatic approach to what felt like a complex purchase. Would 100% recommend to anyone.

Russell & Russell Solicitors LLP

Thank you very much for your kind review, Carl. We’re delighted to hear that Sandra provided such fantastic support throughout the sale and purchase of your new home. It’s wonderful to know that her pragmatic approach and responsiveness made a complex process feel manageable. Your recommendation means a great deal to us.

0
Collected on: Google collection source logo
Profile image of Miguel

Miguel

Housing & Property

Miguel

I Wasnt actually asked to write this review but have gone out my way to do it. R&R were apointed by a mortgage lender for their side of things. I had a look at their reviews and was worried about some saying slow service ect but I just wanted to say Ammarah was fantastic. Very reliable and good comunication and got everything sorted swiftly once I had explained we were looking to get it done asap to complete on another auction property. Thank you

Russell & Russell Solicitors LLP

Thank you for taking the time to leave this review, Miguel. We’re delighted to hear that Ammarah provided reliable, swift, and clear support, ensuring everything was handled efficiently for your property completion. Your kind words and recommendation mean a great deal, and we’ll be sure to pass them on. Kind regards, Russell & Russell Solicitors LLP

0
Collected on: Google collection source logo

Reviews

4.7 /5 1899 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

The firm specialises in conveyancing, wills, probate, remortgages, personal injury and family matters, with strong technical expertise and efficient case management. Clients praise clear, timely communication, pro‑active updates and thoroughness. Staff are described as professional, knowledgeable and responsive, showing empathy, patience and approachability. Clients value personable, calming support during stressful times, practical problem‑solving, reliability and a consistently client‑focused, reassuring manner.

clear communication
very responsive
professional service
stress free
knowledgeable staff
efficient process
friendly approach
compassionate care
thorough conveyancing
trustworthy advice

ReviewSolicitors Review List

Profile image of Abdul Samad

Abdul Samad

Verified
Housing & Property

Re-mortgage

Straight forward, always available, took the stress out of the experience.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Alan

Alan

Verified

Great company

Easy to deal with start to finish nothing was to much of a problem and they was so easy to get in contact with

0
Collected on: ReviewSolicitor collection source logo
Profile image of James

James

Verified
Housing & Property

Thank you! Karen and Diane

Predominantly dealt with Karen and Diane for the sale/purchase. Both were excellent at providing information and updates throughout and no call, email or query felt like too much. Very human and personable communication which helped to keep me relaxed during what is a stressful time. Having used Russell and Russell for the purchase of two properties and the purchase of another, I would highly recommend and won't hesitate to use them again for future transactions.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you so much for your highly recommended review, James! A double purchase and a sale is a massive undertaking, and we are absolutely honored that you have trusted Russell & Russell for three of your property transactions now. Knowing you wouldn't hesitate to use us again is the ultimate compliment. We are so glad that Karen and Diane were there to anchor you through it all. Thank you for your continued loyalty, and we wish you all the best in your new home!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Kevin

Kevin

Verified
Housing & Property

1st time buyer

Laura and her team made our purchase of our first peoperty easy and effortless. We was kept up to date with all aspects of the purchase and all details explained from start to finish. Would highly recommend

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you so much for this wonderful review, Kevin! Buying your very first property is a massive milestone, and it can often feel quite daunting, so we are absolutely thrilled to hear that Laura and her team made the entire experience feel easy and effortless for you. Keeping you fully updated and ensuring every detail was clearly explained from start to finish is exactly the level of care we aim to provide for our first-time buyers. Huge congratulations on your first home, and we wish you many happy years ahead!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Jennifer Skade

Jennifer Skade

Verified
Housing & Property

Outstanding legal services

Me and my partner have used Karen and her team’s services multiple times for buying and selling properties, and for transfer of equity and they have delivered every time. They are communicative, transparent and very professional. I would highly recommend Russell&Russell

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you so much for the fantastic review and your high recommendation Jennifer! It is always a privilege to work with returning clients, and we are absolutely delighted that Karen and her team have consistently delivered excellent service for your property sales, purchases, and transfers of equity over the years. Staying communicative, transparent, and professional is exactly what we aim for. We will be sure to pass your wonderful feedback along to Karen and the rest of the team. Thank you for your continued loyalty to Russell & Russell Solicitors!

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Nigel Hurst

Nigel Hurst

Nigel

Straight forward service. Easy to understand

from Russell & Russell Solicitors LLP

Thank you for your feedback! We are pleased to hear that you found our service straightforward and easy to understand.

0
Collected on: Google collection source logo
Profile image of Danny Harwood

Danny Harwood

Danny

If you want to sell your house quickly don't go here 171 days and counting thank you Farim Khan since the 11th of November you have been working on this

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Danny We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Conveyancing department. Regards, Russell and Russell

1
Collected on: Google collection source logo
Profile image of Grace Scoble

Grace Scoble

Housing & Property

Grace

Our conveyancer Catherine has been amazing through the entire process. Quick responses, explained everything well. Couldn’t ask for any better

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind feedback. We’re delighted to hear Catherine provided such clear guidance and prompt support throughout the process. We’ll be sure to pass on your comments.

0
Collected on: Google collection source logo
Profile image of Stephanie Simpson

Stephanie Simpson

Housing & Property

Stephanie

Had an absolutely fantastic experience thanks to Zoe Harryman, Claire Holding and Victoria Pearson who handled the purchase of our new property and the sale of our old house. Zoe was a fantastic communicator, responding to us efficiently and effectively. She really came through for us when the solicitors below in the chain were diabolical. Would highly recommend and will be using Russell and Russell again! Thank you so much

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Stephanie, for your feedback. We are pleased to hear that Zoe, Claire, and Victoria provided excellent communication and support throughout both your sale and purchase.

0
Collected on: Google collection source logo
Profile image of Don Felipe

Don Felipe

Don

Very poor interaction…. I buzzed their door only for a blonde lady to open the door and procede to look down at me as if I was some hobo spice head ( I was not dressed to the nines i was in gym attire) and then proceed with a barrage of questions akin to the Spanish Inquisition… Not a place I’d go to for legal advice given this interaction…

A representative from Russell & Russell Solicitors LLP responded to this review

We are sorry that you have had a negative experience with Russell and Russell. We pride ourselves on offering high quality client care and we are sorry if you feel our service has not lived up to this standard. We unable to discuss specific case details on this platform, to keep our client’s data safe. If you would like to discuss your experience with the relevant department head, please contact our reception team on 01244 405748 who will be able to direct your call to the correct person. Regards, Russell and Russell.

0
Collected on: Google collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear