Russell & Russell Solicitors LLP logo

Russell & Russell Solicitors LLP

4.6 | 148 Reviews 148 Reviews | Pace Interviews
1,899 Total Company Reviews info icon Pace Interviews | info icon 1,899 Total Company Reviews Pace Interviews | info icon 1,899 Total Company Reviews

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

01244 405700

Accepting new clients

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657326

Visit website
Russell & Russell Solicitors LLP |

ReviewSolicitors Suitability Check

See availability

Expertise

Costs

In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.
4.6
Excellent
148 Reviews
92%
Value for
Money
9% above
national average
89%
Success
Rate
7% above
national average
93%
Would
Recommend
12% above
national average
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
• Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

4.7
Excellent
1,899 Reviews
93%
Value for
Money
10% above
national average
93%
Success
Rate
11% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
• Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

Meet the team of Russell & Russell Solicitors LLP

Richard Thomas

Richard Thomas

Solicitor

3.8 4
Stephen Coupe

Stephen Coupe

Crime Partner

4.8 18

Meet the team of Russell & Russell Solicitors LLP

Karen Woods

Karen Woods

Conveyancing Solicitor

5.0 130
Myles Power

Myles Power

Conveyancing Executive

5.0 32
Laura Muir

Laura Muir

Licensed Conveyancer

5.0 28
Lucy Parry

Lucy Parry

Solicitor

5.0 22
Louise Simons

Louise Simons

Conveyancing Partner

5.0 19
Stephen Coupe

Stephen Coupe

Crime Partner

4.8 18
Casey Ashton

Casey Ashton

Solicitor

5.0 15
Melissa Billington

Melissa Billington

Solicitor

5.0 8
Thomas Myers

Thomas Myers

Solicitor

4.4 7
Richard Querelle

Richard Querelle

Conveyancing Partner

5.0 5
Richard Thomas

Richard Thomas

Solicitor

3.8 4
Shannon Wood

Shannon Wood

Solicitor

5.0 1
Lauren Gratrix

Lauren Gratrix

Trainee Solicitor

0.0 0

Contact details

01244 405700
info@russellrussell.co.uk
www.russellrussell.co.uk

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Reviews

4.6 /5 148 Reviews
Filter your results
Star rating
    Review Source

    Rating

    Review Source

    Clients say

    The firm specialises in conveyancing, wills, probate, remortgages, personal injury and family matters, with strong technical expertise and efficient case management. Clients praise clear, timely communication, pro‑active updates and thoroughness. Staff are described as professional, knowledgeable and responsive, showing empathy, patience and approachability. Clients value personable, calming support during stressful times, practical problem‑solving, reliability and a consistently client‑focused, reassuring manner.

    clear communication
    very responsive
    professional service
    stress free
    knowledgeable staff
    efficient process
    friendly approach
    compassionate care
    thorough conveyancing
    trustworthy advice

    ReviewSolicitors Review List

    Profile image of Nicola

    Nicola

    Verified
    Wills, Trusts & Probate

    Friendly and Professional

    Karen was very understanding and compassionate. She explained everything in simple terms and was very approachable if I had any questions. She also helped in pointing me in the next direction I needed to take.

    Legal experts tagged in
    this review

    legal expert Karen Molyneux Karen Molyneux

    from Russell & Russell Solicitors LLP

    Dear Nicola, Thank you for your feedback. We are delighted to hear that Karen provided understanding and compassionate support.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Crime/ Criminal Defence

    Miss Sandra Tilling

    I thought you was very understanding and very helpful and im glad you helped me at police station in Chester so thank you

    from Russell & Russell Solicitors LLP

    Thank you for your feedback. We are pleased to hear that you found the support provided to be understanding and helpful.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Colin

    Colin

    Verified
    Wills, Trusts & Probate

    Very Good

    Russell and Russell, Atherton, Manchester Was very happy with the conversations I had with regards to my case, and had a very satisfactory result. Cannot thank them enough and would recommend them to every one.

    Legal experts tagged in
    this review

    legal expert Nicola Bray Nicola Bray

    from Russell & Russell Solicitors LLP

    Thank you for taking the time to leave such a positive review, Colin. We’re delighted to hear you were satisfied with the communication and outcome of your case.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Ian calderbank

    Ian calderbank

    Verified

    My first legal experience

    It was not a pleasant experience, but was made much easier with the advice of a professional. I would recommend legal aid to anybody who is offered it as this was my first time they were very reassuring and approachable

    Russell & Russell Solicitors LLP

    Thank you for your kind review, Ian. We appreciate you sharing your experience and are pleased to hear that our team was able to support and reassure you during what can be a difficult first legal experience. Your recommendation means a great deal to us, and we’re glad we could help make the process easier for you.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of June

    June

    Verified
    Personal Injury

    Russell and Russell (Bolton)

    I have used Russell and Russell Bolton branch over many years for some of the services they provide. I find them professional, friendly and very approachable. I have recieved 5 star treatment and would recommend their services. Their sensitive approach to your case is second to none.

    Solicitors tagged in
    this review

    legal expert Rebecca Hodge Rebecca Hodge

    Russell & Russell Solicitors LLP

    Hi June, Thank you so much for your kind words! We’re thrilled to hear that you’ve consistently received professional and approachable service from our team. Your recommendation and trust mean a great deal to us. Kind regards, Russell & Russell Solicitors LLP

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of N

    N

    A client

    These solicitors are the most disgraceful, unprofessional and incompetent people I’ve ever had to deal with in my life! The lack of communication and the disgusting attitudes from them on a constant basis will genuinely aggravate you more than your current situation! I’m being dead serious when I say this ! AVOID THESE PEOPLE AT ALL COSTS ! They do not fight your corner, they do not communicate with people that are involved including yourself or officers (if they are involved) and when you reach out to retrieve information about your case you get ignored for no reason or a nasty attitude back ! Now idea how they’re still in business and they’ve made my mental health much worse than it needed to be !

    0
    Collected on: Google collection source logo
    Profile image of Suei

    Suei

    Crime/ Criminal Defence

    Suei

    Can't thank Steve enough.

    Solicitors tagged in
    this review

    legal expert Stephen Coupe Stephen Coupe

    Russell & Russell Solicitors LLP

    Thank you for your kind words, Suei. We're so glad Steve could assist you.

    0
    Collected on: Google collection source logo
    Profile image of Ian

    Ian

    Crime/ Criminal Defence

    Ian

    Abigail come to see me at swinton police station yesterday about a charge of criminal damage she was very professional and polite and listened to me very carefully and helped me with the charge to make sure I said what only needed to be said in interview although she is a trainee solicitor this person knows what is what and I got off with pre charge bail also she will be coming back in February so I highly recommend her services not only a credit to her employers but a massive credit to anybody she helps well done abigail.

    Russell & Russell Solicitors LLP

    Thank you for your wonderful feedback, Ian. We're thrilled to hear that Abigail provided such professional and supportive service. Your recommendation means a lot, and we’re glad she could help with your case.

    0
    Collected on: Google collection source logo
    Profile image of Abdurahman

    Abdurahman

    Abdurahman

    Came looking for a solicitor they didn’t even let in through the door

    0
    Collected on: Google collection source logo
    Profile image of Ahmed

    Ahmed

    Crime/ Criminal Defence

    Ahmed

    Last weekend i was detained by police on false allegations. Andy Costello my solicitor listened my case very carefully and and provided me with 2 to 3 options and even explained the outcomes of every single statement. I've listened his advice and with in few hours i was released with no action taken. Andy costello thank you so much for your help. You are an amazing lawyer and a very kind heart person. I will always remember you in my prayers. Thank you Kind regards Ghulam Murtaza

    Russell & Russell Solicitors LLP

    Thank you so much for your heartfelt message. I’m relieved and pleased to hear that Andy Costello was able to provide you with the support and guidance you needed during such a challenging time. It’s wonderful to know that his advice led to a favorable outcome and that you felt well-cared for throughout the process. We truly appreciate your kind words and the trust you placed in Andy. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out.

    0
    Collected on: Google collection source logo

    Reviews

    4.7 /5 1899 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm specialises in conveyancing, wills, probate, remortgages, personal injury and family matters, with strong technical expertise and efficient case management. Clients praise clear, timely communication, pro‑active updates and thoroughness. Staff are described as professional, knowledgeable and responsive, showing empathy, patience and approachability. Clients value personable, calming support during stressful times, practical problem‑solving, reliability and a consistently client‑focused, reassuring manner.

      clear communication
      very responsive
      professional service
      stress free
      knowledgeable staff
      efficient process
      friendly approach
      compassionate care
      thorough conveyancing
      trustworthy advice

      ReviewSolicitors Review List

      Profile image of Abdul Samad

      Abdul Samad

      Verified
      Housing & Property

      Re-mortgage

      Straight forward, always available, took the stress out of the experience.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Alan

      Alan

      Verified

      Great company

      Easy to deal with start to finish nothing was to much of a problem and they was so easy to get in contact with

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of James

      James

      Verified
      Housing & Property

      Thank you! Karen and Diane

      Predominantly dealt with Karen and Diane for the sale/purchase. Both were excellent at providing information and updates throughout and no call, email or query felt like too much. Very human and personable communication which helped to keep me relaxed during what is a stressful time. Having used Russell and Russell for the purchase of two properties and the purchase of another, I would highly recommend and won't hesitate to use them again for future transactions.

      Solicitors tagged in
      this review

      legal expert Karen Woods Karen Woods

      from Russell & Russell Solicitors LLP

      Thank you so much for your highly recommended review, James! A double purchase and a sale is a massive undertaking, and we are absolutely honored that you have trusted Russell & Russell for three of your property transactions now. Knowing you wouldn't hesitate to use us again is the ultimate compliment. We are so glad that Karen and Diane were there to anchor you through it all. Thank you for your continued loyalty, and we wish you all the best in your new home!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Kevin

      Kevin

      Verified
      Housing & Property

      1st time buyer

      Laura and her team made our purchase of our first peoperty easy and effortless. We was kept up to date with all aspects of the purchase and all details explained from start to finish. Would highly recommend

      Solicitors tagged in
      this review

      legal expert Laura Muir Laura Muir

      from Russell & Russell Solicitors LLP

      Thank you so much for this wonderful review, Kevin! Buying your very first property is a massive milestone, and it can often feel quite daunting, so we are absolutely thrilled to hear that Laura and her team made the entire experience feel easy and effortless for you. Keeping you fully updated and ensuring every detail was clearly explained from start to finish is exactly the level of care we aim to provide for our first-time buyers. Huge congratulations on your first home, and we wish you many happy years ahead!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Jennifer Skade

      Jennifer Skade

      Verified
      Housing & Property

      Outstanding legal services

      Me and my partner have used Karen and her team’s services multiple times for buying and selling properties, and for transfer of equity and they have delivered every time. They are communicative, transparent and very professional. I would highly recommend Russell&Russell

      Solicitors tagged in
      this review

      legal expert Karen Woods Karen Woods

      from Russell & Russell Solicitors LLP

      Thank you so much for the fantastic review and your high recommendation Jennifer! It is always a privilege to work with returning clients, and we are absolutely delighted that Karen and her team have consistently delivered excellent service for your property sales, purchases, and transfers of equity over the years. Staying communicative, transparent, and professional is exactly what we aim for. We will be sure to pass your wonderful feedback along to Karen and the rest of the team. Thank you for your continued loyalty to Russell & Russell Solicitors!

      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Nigel Hurst

      Nigel Hurst

      Nigel

      Straight forward service. Easy to understand

      from Russell & Russell Solicitors LLP

      Thank you for your feedback! We are pleased to hear that you found our service straightforward and easy to understand.

      0
      Collected on: Google collection source logo
      Profile image of Danny Harwood

      Danny Harwood

      Danny

      If you want to sell your house quickly don't go here 171 days and counting thank you Farim Khan since the 11th of November you have been working on this

      A representative from Russell & Russell Solicitors LLP responded to this review

      Dear Danny We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Conveyancing department. Regards, Russell and Russell

      1
      Collected on: Google collection source logo
      Profile image of Grace Scoble

      Grace Scoble

      Housing & Property

      Grace

      Our conveyancer Catherine has been amazing through the entire process. Quick responses, explained everything well. Couldn’t ask for any better

      Legal experts tagged in
      this review

      legal expert Catherine Egan Catherine Egan

      from Russell & Russell Solicitors LLP

      Thank you for your kind feedback. We’re delighted to hear Catherine provided such clear guidance and prompt support throughout the process. We’ll be sure to pass on your comments.

      0
      Collected on: Google collection source logo
      Profile image of Stephanie Simpson

      Stephanie Simpson

      Housing & Property

      Stephanie

      Had an absolutely fantastic experience thanks to Zoe Harryman, Claire Holding and Victoria Pearson who handled the purchase of our new property and the sale of our old house. Zoe was a fantastic communicator, responding to us efficiently and effectively. She really came through for us when the solicitors below in the chain were diabolical. Would highly recommend and will be using Russell and Russell again! Thank you so much

      Solicitors tagged in
      this review

      legal expert Zoe Harryman Zoe Harryman

      from Russell & Russell Solicitors LLP

      Thank you, Stephanie, for your feedback. We are pleased to hear that Zoe, Claire, and Victoria provided excellent communication and support throughout both your sale and purchase.

      0
      Collected on: Google collection source logo
      Profile image of Don Felipe

      Don Felipe

      Don

      Very poor interaction…. I buzzed their door only for a blonde lady to open the door and procede to look down at me as if I was some hobo spice head ( I was not dressed to the nines i was in gym attire) and then proceed with a barrage of questions akin to the Spanish Inquisition… Not a place I’d go to for legal advice given this interaction…

      A representative from Russell & Russell Solicitors LLP responded to this review

      We are sorry that you have had a negative experience with Russell and Russell. We pride ourselves on offering high quality client care and we are sorry if you feel our service has not lived up to this standard. We unable to discuss specific case details on this platform, to keep our client’s data safe. If you would like to discuss your experience with the relevant department head, please contact our reception team on 01244 405748 who will be able to direct your call to the correct person. Regards, Russell and Russell.

      0
      Collected on: Google collection source logo

      Can This Law Firm Assist You?

      Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

      Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

      See availability
      Check expertise
      Estimate Costs
      Clear