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Russell & Russell Solicitors LLP

4.9 | 123 Reviews 123 Reviews | Objects Causing Injuries
1,897 Total Company Reviews info icon Objects Causing Injuries | info icon 1,897 Total Company Reviews Objects Causing Injuries | info icon 1,897 Total Company Reviews

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Accepting new clients

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657326

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Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
93%
Success
Rate
11% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Reviews

4.9 /5 123 Reviews
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Clients say

What clients say about Russell & Russell Solicitors LLP

Clients praise the firm’s strengths in conveyancing, wills, probate, remortgage, personal injury and general litigation, with particular expertise in managing complex or time‑sensitive transactions. Reviewers value professionalism, clear communication, responsiveness and thoroughness. The team is described as compassionate, patient and approachable, offering practical guidance, calm reassurance and proactive case management that reduces client stress. Frequent mentions of reliable updates, efficiency and willingness to go the extra mile highlight strong client care and trustworthiness.

responsive communication
professional service
efficient process
friendly staff
helpful guidance
compassionate approach
thorough conveyancing
clear explanations
quick completion
trustworthy advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Personal Injury

Poor Advice

My experience with Daniel was not a good one, without going into too much detail, what I will say is, I followed his advice and it was wrong. I have had to file a complaint with his firm and with the Ombudsman

A representative from Russell & Russell Solicitors LLP responded to this review

We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Personal Injury department. Regards, Russell and Russell

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Amy

Verified
Personal Injury

Personal injury

Rebecca Hodge is a credit to your firm and an absolute pleasure to deal with. This was the first (and hopefully only!) time I've used a solicitor for a personal injury claim and I was very happy with the outcome. Being new to legal matters some of the letters could be a bit scary as its not something I've had to understand before. Rebecca was brilliant at explaining everything in an honest, friendly and professional manner. I will be recommending the firm to others, especially thanks to Rebecca. I had a couple of solicitors during this case but Rebecca was the standout. I'm very grateful for the hard work of everyone involved in the case. Thank you!

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Amy, for your feedback. We’re happy to hear that Rebecca Hodge provided clear and professional support throughout your personal injury claim. It’s great to know she took the time to explain everything and helped make the process easier to understand, especially as your first experience with a solicitor in this area. Your kind comments and recommendation are greatly appreciated.

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David Dawber

Verified
Personal Injury

Great Service

Daniel provided an efficient and professional service, which facilitated a positive outcome for my injury claim. He was always positive and helpful whenever I sought advice.

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your feedback. We’re delighted to hear that Daniel provided efficient and professional support throughout your claim.

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Thomas Curtis

Verified
Housing & Property

Equity Change

I had initially instructed another firm of solicitors, but unfortunately they went insolvent after just six weeks, leaving my case in limbo at a critical time. I was working to a very tight deadline to complete the transfer of equity and was understandably feeling stressed and concerned that everything would fall through. From the moment Emillie and Laura took over, they were calm, professional, and incredibly efficient. They acted swiftly to get matters back on track and handled the transfer within an impressive timeframe. Throughout the process, they kept me fully informed with regular updates, which gave me much-needed reassurance during what had been a very worrying period. Their expertise, responsiveness, and supportive approach made all the difference. What initially felt like a lost situation, was turned around completely thanks to their dedication and hard work. I’m extremely grateful for their help and wouldn’t hesitate to recommend them

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Dear Thomas, Thank you for your feedback. We’re delighted that Emillie and Laura were able to restore confidence and manage your transfer of equity so efficiently. It’s wonderful to hear that their professionalism, responsiveness, and support made such a positive difference during a stressful period. Your recommendation is greatly appreciated.

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Lisa

Verified
Personal Injury

Personal Injury

I would like to thank Daniel for acting on my behalf. Excellent service, kept me up to date. I am very pleased with the outcome of my claim. I would definately recommend Russell and Russel. 5 Star Service

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind feedback, Lisa. We're pleased to hear that Daniel provided excellent service and kept you informed throughout. If you need any further assistance in the future, please don’t hesitate to contact us.

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Other Reviews

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Dan

Personal Injury

Dan

Well too much to list to be honest Neil & Jeanette and absolutely fabulous so helpful and my gosh do they know there stuff, would happily advise anyone to use there services 100% Phenomenal solicitors!!!!!!

0
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irfan

irfan

Use this firm all the time and used them quit recently quite useful and helpful always won my case and never let me down and solicitors are quite friendly they help you out

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Sue Ellen

Sue

Natasha Cairns is an amazing solicitor and if it wasn't for her i would give this company 1 star. Natasha dealt with my sale after i had to make a complaint about an incompetent male solicitor called S Tansey.

0
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Shaiba Asad Khan

Shaiba

Jane penman was absolutely brilliant with dealing with my PI claim. Very helpful throughout the whole process she kept me updated by emails and phone . There extended team in particular, Fiona white was very friendly and helpful. I highly recommend the PI team Russell and Russell, quickly efficient service you cant complain.. Would always use there firm if needed in the future. Thanks alot Russell and Russell for all your hard work, really appreciated my overall experience with your team Very Happy Client 😊😁

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Guz Khan

Guz

Jane Penman was absolutely brilliant in dealing with my PI claim. Always helpful, approachable and kept me updated throughout the whole process. Her extended team in particular, Fiona White was very friendly and always went out of her way to help. I highly recommend the PI team Russell and Russell, professional, quick and efficient. Very happy client :)

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Reviews

4.7 /5 1897 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

Clients praise the firm’s strengths in conveyancing, wills, probate, remortgage, personal injury and general litigation, with particular expertise in managing complex or time‑sensitive transactions. Reviewers value professionalism, clear communication, responsiveness and thoroughness. The team is described as compassionate, patient and approachable, offering practical guidance, calm reassurance and proactive case management that reduces client stress. Frequent mentions of reliable updates, efficiency and willingness to go the extra mile highlight strong client care and trustworthiness.

responsive communication
professional service
efficient process
friendly staff
helpful guidance
compassionate approach
thorough conveyancing
clear explanations
quick completion
trustworthy advisors

ReviewSolicitors Review List

Profile image of James

James

Verified
Housing & Property

Thank you! Karen and Diane

Predominantly dealt with Karen and Diane for the sale/purchase. Both were excellent at providing information and updates throughout and no call, email or query felt like too much. Very human and personable communication which helped to keep me relaxed during what is a stressful time. Having used Russell and Russell for the purchase of two properties and the purchase of another, I would highly recommend and won't hesitate to use them again for future transactions.

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Kevin

Verified
Housing & Property

1st time buyer

Laura and her team made our purchase of our first peoperty easy and effortless. We was kept up to date with all aspects of the purchase and all details explained from start to finish. Would highly recommend

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this review

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Jennifer Skade

Verified
Housing & Property

Outstanding legal services

Me and my partner have used Karen and her team’s services multiple times for buying and selling properties, and for transfer of equity and they have delivered every time. They are communicative, transparent and very professional. I would highly recommend Russell&Russell

Solicitors tagged in
this review

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anonymous

Personal Injury

Poor Advice

My experience with Daniel was not a good one, without going into too much detail, what I will say is, I followed his advice and it was wrong. I have had to file a complaint with his firm and with the Ombudsman

A representative from Russell & Russell Solicitors LLP responded to this review

We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Personal Injury department. Regards, Russell and Russell

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Lucy Cliffe

Verified
Housing & Property

Absolutely brilliant, would highly recommend!

Karen and Diane are absolutely brilliant, super responsive, personable and kept things moving so that we completed within our desired timeline. We couldn't be happier and would highly recommend them. A huge thank you to them for making our lives easier during a stressful period. Hopefully not moving house for a while but we would work with Karen and Diane again in a heartbeat!

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your positive feedback, Lucy. We’re pleased to hear that Karen and Diane were responsive, personable and helped keep things progressing to meet your timeline. It’s great to know you were happy with the support provided during what can be a stressful time, and we appreciate your recommendation.

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Other Reviews

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Nigel Hurst

Nigel

Straight forward service. Easy to understand

from Russell & Russell Solicitors LLP

Thank you for your feedback! We are pleased to hear that you found our service straightforward and easy to understand.

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Danny Harwood

Danny

If you want to sell your house quickly don't go here 171 days and counting thank you Farim Khan since the 11th of November you have been working on this

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Danny We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Conveyancing department. Regards, Russell and Russell

1
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Grace Scoble

Housing & Property

Grace

Our conveyancer Catherine has been amazing through the entire process. Quick responses, explained everything well. Couldn’t ask for any better

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind feedback. We’re delighted to hear Catherine provided such clear guidance and prompt support throughout the process. We’ll be sure to pass on your comments.

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Stephanie Simpson

Housing & Property

Stephanie

Had an absolutely fantastic experience thanks to Zoe Harryman, Claire Holding and Victoria Pearson who handled the purchase of our new property and the sale of our old house. Zoe was a fantastic communicator, responding to us efficiently and effectively. She really came through for us when the solicitors below in the chain were diabolical. Would highly recommend and will be using Russell and Russell again! Thank you so much

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Stephanie, for your feedback. We are pleased to hear that Zoe, Claire, and Victoria provided excellent communication and support throughout both your sale and purchase.

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Don Felipe

Don

Very poor interaction…. I buzzed their door only for a blonde lady to open the door and procede to look down at me as if I was some hobo spice head ( I was not dressed to the nines i was in gym attire) and then proceed with a barrage of questions akin to the Spanish Inquisition… Not a place I’d go to for legal advice given this interaction…

A representative from Russell & Russell Solicitors LLP responded to this review

We are sorry that you have had a negative experience with Russell and Russell. We pride ourselves on offering high quality client care and we are sorry if you feel our service has not lived up to this standard. We unable to discuss specific case details on this platform, to keep our client’s data safe. If you would like to discuss your experience with the relevant department head, please contact our reception team on 01244 405748 who will be able to direct your call to the correct person. Regards, Russell and Russell.

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