Russell & Russell Solicitors LLP

The whole process was explained to me in detail. Staff have been very helpful.

Would definitely recommend Russell & Russell.

I thought you was very understanding and very helpful and im glad you helped me at police station in Chester so thank you

I really appreciate that Stephen spent considerable time on our first phone call and then in person. Initially he suggested that I accept a ban, however, on meeting he said he felt that he had a better understanding of the situation. He told me that he would try to move the case together and that to expect the outcome and potential fees - all appreciated. This was a great start. However, the following aspects were disappointing, at no point was I made aware of what to expect in a court room. I realise that the solicitors do this every day but I don't and I was anxious. It would have been useful to have been informed. Secondly, and this was the thing that most disappointed me, on the day, I expected Stephen Coupe who had been dealing with my case. When I messaged on the morning to ask where do I meet, he told me his colleague was going to meet me. This made me quite nervous - plus, I was asked to meet them at 1.30pm to go through paperwork however, his colleague arrived at 1.55pm. Whilst he was pleasant and friendly - we didn't complete any paperwork, nor was I given any information on what to expect. Inside the court, I thought the solicitor was going to speak for me but I was expected to do most of the talking - it would have been good to know. The outcome was what we had hoped for which is good, however on leaving, I didn't expect the solicitor to swear in front of me. He apologised immediately but I did think it was unprofessional and I didn't understand why he felt it was appropriate. Overall, I was happy however, I do think as a firm you need to be more conscious of explaining the process to your clients.

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Stephen Coupe

I was given some good advice for my interview.

These solicitors are the most disgraceful, unprofessional and incompetent people I’ve ever had to deal with in my life! The lack of communication and the disgusting attitudes from them on a constant basis will genuinely aggravate you more than your current situation! I’m being dead serious when I say this ! AVOID THESE PEOPLE AT ALL COSTS ! They do not fight your corner, they do not communicate with people that are involved including yourself or officers (if they are involved) and when you reach out to retrieve information about your case you get ignored for no reason or a nasty attitude back ! Now idea how they’re still in business and they’ve made my mental health much worse than it needed to be !

Can't thank Steve enough.

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Stephen Coupe

Abigail come to see me at swinton police station yesterday about a charge of criminal damage she was very professional and polite and listened to me very carefully and helped me with the charge to make sure I said what only needed to be said in interview although she is a trainee solicitor this person knows what is what and I got off with pre charge bail also she will be coming back in February so I highly recommend her services not only a credit to her employers but a massive credit to anybody she helps well done abigail.

Last weekend i was detained by police on false allegations. Andy Costello my solicitor listened my case very carefully and and provided me with 2 to 3 options and even explained the outcomes of every single statement. I've listened his advice and with in few hours i was released with no action taken. Andy costello thank you so much for your help. You are an amazing lawyer and a very kind heart person. I will always remember you in my prayers. Thank you Kind regards Ghulam Murtaza

As always give 110% with my defence in court and would recommend them 100% did everything and more than could be asked for thank you for the help you gave