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Pepperells Ltd

4.9 | 44 Reviews 44 Reviews | Mental Capacity Issues
3,659 Total Company Reviews info icon Mental Capacity Issues | info icon 3,659 Total Company Reviews Mental Capacity Issues | info icon 3,659 Total Company Reviews

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Accepting new clients

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 636188

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Commercial Property

Purchase of commercial property

"Extremely impressed with the service provided at every stage of the process. Communication was clear and timely, and we were always kept updated on progress. We would not hesitate to recommend Jessica to anyone looking for reliable and supportive legal services."

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Profile image of Leah Bulmer

Leah Bulmer

Verified

Amazing

"I was supported and give advice in a way I thought nobody would help me with I was support how i should’ve been , I’d like to say Emily did a good job and was very very helpful in all matters "

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Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30
Friday 07:00–17:30 (Open)
Saturday 09:00–13:00
Sunday (Closed)

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Reviews

4.9 /5 44 Reviews
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Rating

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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills & probate, family and employment litigation, consumer disputes and court representation, with particular strength in time-sensitive property transactions and clear legal advice. Clients praise technical expertise, thoroughness and successful outcomes. Valued soft skills include clear, patient communication, empathy, approachability and responsiveness; staff are described as friendly, professional, reassuring and supportive. Clients also highlight efficiency, good value, proactive problem‑solving and confidence‑building throughout often stressful matters.

friendly staff
clear explanations
prompt responses
efficient service
professional conduct
knowledgeable team
reassuring support
helpful guidance
kept updated
good value

ReviewSolicitors Review List

Profile image of Christine

Christine

Verified
Crime/ Criminal Defence

Dangerous dog

During what was undoubtedly one of the most challenging times of my life, Jan Povada proved to be an invaluable support and making sure I understood all my options. His genuine care and empathy made a significant difference in my experience. I am deeply grateful for his service and highly recommend him to anyone facing similar circumstances. Should I be in a similar or any other situation in the future I would not be hesitant to ask for Jan to represent me again should the need arise (but hope that this never happens).

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are so pleased to hear about how Jan assisted you in such a challenging time, we will ensure your comments are passed onto Jan and the team. We would like to thank you for choosing Pepperells solicitors and will be happy to assist you in the future should you need us to do so.

0
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Denise

Family Law

5 star Proffessional service

Absolutely fantastic 5star service from start to finish I contacted pepperalls about my family predicament on the day i was told care proceedings were be started and adam Glentworth rang me back straight away and was on the case before family proceedings had even been put through for an order his quick fast acting professionalism was outstanding i had a three way call with him introducing hiba haider to me who works along side him and in a closer office to me. As I'm neurodiverse he arrange a meeting in the office for me to file my statements, the staff there are lovely especially Ellie she made us coffees and feel relaxed and comfortable very friendly atmosphere. I met hiba in person she was so proffessional and unstood my complexities as did adam and helped me understand the whole process everything was put in a easy format so I could read weith my complex needs. all meetings court dates times and reasons what was happening on that day were all stipulated on paper so i understood which was excellent. I was kept up to date with everything every step of the way by email and phone calls, If anything changed they made sure I knew. They provided 5star council in court for me and hiba haider attended court also to support me, it was a really hard time but hiba haiders very proffessional confidential honest trustworthy understanding way with my autism helped get me through such a hard time. I would recommend this firm to anyone especially if you have complex disabilities like I have. Thankyou all

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Profile image of Andrew

Andrew

Verified
Wills, Trusts & Probate

Wills plus property trust

Patrick carried out amendments to two wills and a trust to be registered on a property that was currently unregistered with the land registry, which included registration of property and trust formulation.

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Anonymous

Verified
Wills, Trusts & Probate

Excellent Service

The process of writing wills and actioning legal power of attorney was so easy. The legal terms were explained in language we could understand. Everything was handled quickly and professionally and in a friendly manner. We were very happy with the whole process.

Reply by profile image of Lorretta Coulson

Lorretta Coulson

0
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Profile image of Anonymous

Anonymous

Verified
Family Law

Care proceedings and final order

A magnificent service from Pepperells Limited. They were very understanding and helpful. I would definitely recommend Pepperells Limited.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Other Reviews

Profile image of Anonymous

Anonymous

Wills, Trusts and Probate

completely satisfied with the services and Luke interpretation skills. However it is sad that in this day and age, wills are written in a legalise jargon that the intelligent layperson cannot fully comprehend and therefore you have to interrogate the solicitor for clarity. Luke explained this very well.

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0
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Hazel Mayer

Residential Conveyancing

The process of selling a house is complex with a number of professionals involved. I feel that when this became stressful Lisa was available to answer my questions and guide me through in addition to the estate agents. I felt in very safe legal hands.

0
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Anonymous

Wills, Trusts and Probate

Very friendly, very caring and efficient

0
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Profile image of P wright

P wright

Wills, Trusts and Probate

Happy with service and speed of process for start to finish

0
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Profile image of Graham Vodden

Graham Vodden

Residential Conveyancing

Excellent service for both work with probate on late mother's estate and understanding the issues. Also excellent service in selling property, especially when taking into account the aborted sale due to death of Paul part way through the process.

0
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Reviews

4.8 /5 3659 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills & probate, family and employment litigation, consumer disputes and court representation, with particular strength in time-sensitive property transactions and clear legal advice. Clients praise technical expertise, thoroughness and successful outcomes. Valued soft skills include clear, patient communication, empathy, approachability and responsiveness; staff are described as friendly, professional, reassuring and supportive. Clients also highlight efficiency, good value, proactive problem‑solving and confidence‑building throughout often stressful matters.

friendly staff
clear explanations
prompt responses
efficient service
professional conduct
knowledgeable team
reassuring support
helpful guidance
kept updated
good value

ReviewSolicitors Review List

Profile image of Catherine Rome

Catherine Rome

Verified

Excellent Way Forward

I checked out client reviews, specialised accreditations before making the giant leap forward to Pepperells front door! After that all nerves were absorbed for me, by Laura Chambers who is an huge asset to Pepperells.

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Tj

Verified
Wills, Trusts & Probate

Probate challenge

My solicitor changed her approach a number of times. She under estimated costs by 25%. I had to chase for every update/information as this incurred more cost. She failed at the job and, despite overwhelming paperwork, i gained not a penny

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are sorry to hear that you were not happy with the outcome of your matter. If you would like to discuss this further please contact the Client Services Department.

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Kelvin Jones

Verified
Notary

Brcca Liney

Prompt and efficient, The task was completed on the same day in a professional and congenial manner. The only quibble would be the cost but this is outwith Becca’s control. I have no problem recommending her .

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this review

A representative from Pepperells Ltd responded to this review

Thankyou your review. We will ensure this is passed onto Becca and the team and will be happy to assist you in the future should you need us to do so. Thankyou for choosing Pepperells.

0
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Profile image of Melvin  Featherstone

Melvin Featherstone

Verified
Housing & Property

Excellent !

From start to the completion Chloe was amazing. Emails and questions answered so quickly , kept updated and nothing was too much trouble. I have already recommended to a friend who was looking.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would also like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

0
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Howard Thackray

Verified
Wills, Trusts & Probate

Will

Great, professional service and I would have no hesitation in using Natalia again

Legal experts tagged in
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A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with your results, and we look forward to working with you in the future should you need us to do so.

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Other Reviews

Profile image of Kevin

Kevin

Kevin

This company represented the seller of my new home. It was my fifth property purchase and also the worst experience I have had. A week before completion they just stopped communicating with my solicitor, the estate agent and the seller said they had been quiet with him too. I had an awful weekend not knowing if I was moving or whether I needed to cancel my removals because they weren't communicating. On the day before completion they were still being awkward and saying they weren't ready to exchange and my seller had to put his shoes on and go to their offices to sort out what it was that was holding up proceedings as he was wanting completion too. Finally they exchanged on the afternoon prior to completion and I was able to let my removal company know they were okay to come. From the perspective of both seller and buyer it was an appalling service. I'd not be happy if my solicitor treated my purchaser with such disrespect not to mention the way they treated him and kept him in the dark. Not the way a decent solicitors works, I'd avoid at all costs rather than let them loose with any kind of conveyancing work!

0
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Profile image of Clare Steele-King

Clare Steele-King

Housing & Property

Clare

Efficient solicitors with excellent communication. I have used them on two occasions and will definitely use them again in future. The whole team are kind, considerate and very professional. Huge thanks everyone at Pepperells, particularly (most recently) Malcolm, Cheryl, Amy, Parminder, Suzie, Laura and Stacey.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Clare and using our services again. I will pass this onto the team.

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Melinda Priestley

Housing & Property

Melinda

I received some good advice regarding a dispute with my neighbours. You have to pay for your appointment upfront but it was well worth it.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

We would like to thank you for your review and are pleased to hear that you received good advice about your neighbour dispute. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Profile image of Michaela Page

Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

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Gemma Skipworth

Gemma

Do not use this firm , let me down and lied so many times , felt like I was doing there job for them . Very unprofessional and not very nice to clients I had to get the legal ombudsman involved

A representative from Pepperells Ltd responded to this review

I am sorry to hear you have not been happy with your service. Please do contact our Client service department if you would like to discuss this further.

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