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Pepperells Ltd

4.9 | 104 Reviews 104 Reviews | Consumer
3,757 Total Company Reviews info icon Consumer | info icon 3,757 Total Company Reviews Consumer | info icon 3,757 Total Company Reviews

14 Coppergate, York, North Yorkshire, YO1 9NR

Accepting new clients

14 Coppergate, York, North Yorkshire, YO1 9NR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8000373

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
93%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.6/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Keith Bellerby

Keith Bellerby

Verified

Will

"Excellent service. Quick and efficient. Very pleased. "

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Hayley Jackson

Verified
Housing & Property

Residential Conveyancing

"Malcolm was very professional and friendly, and he took the time to explain everything to us when needed. We were very happy with the service provided and would happily recommend him to others."

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Contact & Locations - Pepperells Ltd

14 Coppergate, York, North Yorkshire, YO1 9NR

Reviews

4.9 /5 104 Reviews
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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and litigation work, with strong expertise in property transactions, estate planning and dispute resolution. Clients praise clear, prompt communication, efficient case management and thorough legal knowledge. Valued soft skills include approachability, empathy, patience, professionalism and reassurance; staff are described as friendly, supportive, responsive and proactive, helping reduce stress and make complex matters straightforward. Many reviews highlight local accessibility, helpful administration and a seamless, reliable service from start to finish.

clear communication
very professional
friendly staff
timely responses
efficient service
approachable solicitors
knowledgeable advice
stress‑free process
local accessibility
thorough attention

ReviewSolicitors Review List

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Orson Haelsner

Verified
Consumer

Best advisor ever

He was patient with me and explained me about the issue and what was the best decision.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure that your feedback is passed onto Simon and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Gladys

Verified
Consumer

Review

We were very happy with the service we received working with Simon Davies on our house purchase. He was very professional and pleasant to talk to. Clearly answered all our questions and doubts we had. We highly recommend him.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

0
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Adrian Turner

Verified
Consumer

Very good

Understanding and very competent. Gave the advice I needed.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will pass your feedback onto Rebecca and the team and will be happy to assist you in the future should you need us to do so. Thankyou for choosing Pepperells.

0
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Anonymous

Verified
Consumer

Experience of Pepperells

Becky Scott and the rest of the team have being professional through out our case . I would thoroughly recommend them

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We really value your feedback and will ensure it is passed on. We are pleased to hear that Becky and the team were professional throughout your matter. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Ian Fithian-Franks

Verified
Consumer

Dispute resolution

As expected Mr Keith Haggerty gave me sound advice which enabled me to discuss the dispute with the other party and resolve the issue in my favour without any ongoing ranker.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

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Other Reviews

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Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

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Darrell

Consumer

Darrell

We met Stephen Orridge & Holly Davis for an introductory 1hr chat in Pepperell’s Hull office. We may have crept over that "boundary" by ten minutes. When we left we had a little chat and shared our thoughts. Both Holly & Stephen were kind and friendly. We noticed that Holly took plenty of notes. We both felt that Stephen had a friendly straight talking, professional and bubbly personality. He listened and rapidly understood and contextualised the information we gave him. We concluded after only one hour that Stephen was honest, trustworthy, and meticulous. We were left with no reservations. Thank you Holly, thank you Stephen.

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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nick

Consumer

nick

Highly recommend peppers solicitors especially Ben cowling from Grimsby . who was very friendly and helpful . thank you for your help all the best Mr Oldridge

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A representative from Pepperells Ltd responded to this review

Thankyou very much for leaving us such a positive review. We will ensure this gets passed onto Ben and the team and will be happy to assist you in the future should you need us to do so.

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Karen

Consumer

Karen

Amazing service by Richard highly recommend and will definitely use again in the future if required

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for taking the time to leave us a review Karen. we really value your feedback and are so pleased that you had a positive experience when using Pepperells Solicitors. We will pass your feedback onto Richard.

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Jeremy

Consumer

Jeremy

Recently used Richard Smith's services at the Beverley branch. Very professional, extremely helpful and very responsive to emails and questions. Everyone we came into contact with at the branch were also, even over the phone. Acquired the result we wanted in a short space of time considering current circumstances.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We really appreciate and value your feedback and positive comments.

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Reviews

4.8 /5 3757 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and litigation work, with strong expertise in property transactions, estate planning and dispute resolution. Clients praise clear, prompt communication, efficient case management and thorough legal knowledge. Valued soft skills include approachability, empathy, patience, professionalism and reassurance; staff are described as friendly, supportive, responsive and proactive, helping reduce stress and make complex matters straightforward. Many reviews highlight local accessibility, helpful administration and a seamless, reliable service from start to finish.

clear communication
very professional
friendly staff
timely responses
efficient service
approachable solicitors
knowledgeable advice
stress‑free process
local accessibility
thorough attention

ReviewSolicitors Review List

Profile image of Laura Chandler

Laura Chandler

Verified

Brilliant

Teigan was so helpful, I was none the wiser with creating a will and she was so helpful in explaining everything and really quick with getting it all put together and sent back to me. Thank you

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0
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Roy Poole

Verified

Efficient & Friendly Service

My wife & I met with Natalia to discuss updating our mirror wills. We had a clear discussion, everything explained and the wills were drawn up quickly and efficiently.

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0
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Gill

Verified
Wills, Trusts & Probate

Wills and LPAs

We got married last year, so needed to do new wills and take out LPAs at the same time. All our questions were taken on board and answers discussed. We also had access via e-mail for any other queries and to view draft documents. It is costly, but we wanted to use a solicitor to ensure it was done correctly, which we felt was worth the expense. Our initial solicitor left the firm, so the work was concluded by another professional. All has been completed to our satisfaction.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure your feedback is passed onto Laura and the team and will be happy to assist you in the future. Thankyou for choosing Pepperells.

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Sheena Langford

Verified
Housing & Property

very helpful

I had no contact with Rebecca, it was Paige Dale who dealt with it all, but she was very helpful.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review and for choosing Pepperells. We look forward to assisting you in the future.

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Ashleigh Bartley

Verified
Housing & Property

Amazing Service

We used Lisa to buy and sell our houses and she made the whole experience stress free. She communicated and explained the whole process and was on hand whenever we had any questions

Solicitors tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and are pleased to hear that Lisa made the process stress free. We would like to thank you for choosing Pepperells and look forward to assisting you in the future.

0
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Other Reviews

Profile image of Amelia Osborne

Amelia Osborne

Amelia

We honestly couldn’t recommend Paige enough! She was absolutely amazing throughout the whole process of buying our first home. She kept us updated, always stayed in contact and was extremely helpful in chasing other people when things needed to be pushed along. She explained everything clearly whenever there was something we didn’t quite understand, which made such a difference as first time buyers! She was always so helpful and professional and we felt like we were in safe hands from start to finish. Nothing ever felt like too much trouble, and we really appreciated all the hard work she put in to getting us into our first home. We couldn’t fault her or the service we received. Thank you so much for everything Paige, we’re so grateful!

0
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Vincent Wright

Wills, Trusts & Probate

Vincent

A very caring solicitors who went above and beyond to settle a family estate and bring it to closure, very efficient and the customer care was absolutely brilliant I can thoroughly recommend them , an old established family solicitors who have a keen edge and a powerful thrust in this modern age. Great bunch of guys absolutely top notch they are.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure that your comments are passed onto the team. Its great to hear that you were happy with our customer care as this is very important to us. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Paul Smith

Paul

Very good service, highly recommend

0
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Maria Bowers

Maria

The service that we received from Paige was excellent. She was supportive and considerate, never failing to reply quickly and patient and reassuring when answering our numerous questions. Paige kept us fully informed of the progress on our sale and subsequent purchase.

0
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Adi Easlea

Adi

One or two spellings of forenames and surnames incorrect on proof draft but rectified when pointed out. Awaiting return of completed document. Overall a pleasant and stress free process and Teigan has a professional and friendly manner. I wish her all the best for the future.

0
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