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Talbots Law Ltd

4.8 | 114 Reviews 114 Reviews | Commercial Investment
2,979 Total Company Reviews info icon Commercial Investment | info icon 2,979 Total Company Reviews Commercial Investment | info icon 2,979 Total Company Reviews

Unit 7, Waterfront Business Park, Dudley Road, Brierley Hill, West Midlands, DY5 1LX

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Unit 7, Waterfront Business Park, Dudley Road, Brierley Hill, West Midlands, DY5 1LX

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The Solicitors Regulation Authority

Regulator ID: 8000202

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Talbots Law Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
14% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
15% above
national average
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Talbots Law Ltd are accredited by

Children Law accreditation awarded to Talbots Law Ltd
Family Law Advanced accreditation awarded to Talbots Law Ltd
Family Mediation accreditation awarded to Talbots Law Ltd

Description

We’re Talbots Law, a firm of solicitors with 19 offices nationally. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.

Rankings by area of expertise

The rankings below show the areas of expertise that Talbots Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Talbots Law Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
Value for money: 93%
10% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
16% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Talbots Law Ltd are accredited by

Children Law accreditation awarded to Talbots Law Ltd
Family Law Advanced accreditation awarded to Talbots Law Ltd
Family Mediation accreditation awarded to Talbots Law Ltd

Description

We’re Talbots Law, a firm of solicitors with 19 offices nationally. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.

Rankings by area of expertise

The rankings below show the areas of expertise that Talbots Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Talbots Law Ltd

Unit 7, Waterfront Business Park, Dudley Road, Brierley Hill, West Midlands, DY5 1LX

Reviews

4.8 /5 114 Reviews
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Rating

Clients say

What clients say about Talbots Law Ltd

Reviews suggest strong expertise in conveyancing and property matters, including house purchases, Right to Buy, lease extensions and land registration, as well as family law, immigration and wills. Clients valued clear communication, prompt updates, professionalism, patience, reassurance and friendliness. However, some reported serious delays, poor responsiveness, weak case management, incorrect paperwork, lack of empathy and even a breach of confidential information. A few also felt the firm was slow to resolve complaints and that fees rose unexpectedly, causing stress and financial loss.

Excellent service
Clear communication
Prompt responses
Professional conduct
Kept updated
Stress-free process
Friendly staff
Repeated delays
Poor communication
Confidentiality breach

ReviewSolicitors Review List

Profile image of Dayane Henz

Dayane Henz

Housing & Property

Unfortunately rude and unhelpful

She seemed not to want to help us. Didn't answer our questions, kept repeating the answers that were already not helpful, didn't clarify what we needed to do next, seemed to have absolutely no empathy, and had no desire to do her job. We had the feeling the emails were not being read properly, as we were dropped as clients for the lack of documents, even though we were still waiting for her feedback to send the correct documents. She sent the DRAFT letter from our accountant to the Compliance team. One week before we wanted to complete the house purchase, we needed to find a new lawyer. I nearly had a breakdown, the fear of losing the house we were waiting for months to move into... I cannot explain in words how difficult those couple of days were, especially as a neurodivergent person. I wish I could say good things about Terri, as I have seen some good reviews about her. Maybe she was going through a tough time... which doesn't justify the poor job, but might explain it. She even stopped answering our calls after she dropped us, leaving us completely unaware of what to do next.

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A representative from Talbots Law Ltd responded to this review

We are deeply sorry to hear about the severe distress this situation caused you. Purchasing a home is a high-pressure process, and it is never our intention to leave a client feeling unsupported, confused, or anxious. As a firm, we have strict regulatory and compliance protocols we must follow regarding documentation, but we absolutely expect our team to communicate these requirements with empathy, patience, and clarity. We are very sorry that your experience with us did not reflect these standards and that you felt left without clear next steps. We want to look into how your case was handled to ensure we improve our service moving forward. If you are open to discussing this with us privately, please contact our management team directly at clientcare@talbotslaw.co.uk

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Wayne Perks

Verified
Commercial Property

Victoria at Talbot's Kidderminster

Victoria has helped me out on a number of occasions during the last 5 months. During which time the Talbot's Stourbridge branch has been doing a new lease for our hair salon in Kidderminster. (Kaleidoscope) Victoria has been very helpful in sending over to the Stourbridge branch a lot of paperwork that was required by the solicitors there to complete the lease. I find Victoria very pleasant and friendly. And always goes obove and beyond to ensure she gives total customer service. Many thanks Victoria. Wayne Perks. Kidderminster.

A representative from Talbots Law Ltd responded to this review

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised. Thank you for using Talbots Law.

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James Dodd

Verified
Housing & Property

Land Purchase

A very professional and efficient service provided for the purchase of a parcel of land. I wouldn't hesitate in recommending Rebecca and her team .

Solicitors tagged in
this review

from Talbots Law Ltd

Thank you for your kind feedback, James. We’re delighted to hear you were very satisfied with the professional and efficient service provided for your purchase.

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Christine Bennett

Verified
Commercial Property

Superb respectful expeu

From the first contact Venessa Malinga was polite, professional, and respectful. & she continued to be so throughout the entire time she worked on my my case. Venessa did what she said she would do when she said she would do it, she was polite to me on every occasion we spoke & in every correspondence. She gave me confidence and trust in her ability. I would have no hesitation in recommending her and I will use her again if I need legal services.

from Talbots Law Ltd

Thank you, Christine! Reliability and respect are everything when dealing with legal matters, so it's fantastic to hear how consistently dependable Venessa was for you. Building that kind of trust makes all the difference, and knowing you’d happily turn to her again is the best compliment possible.

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anonymous

Agriculture

Excellent support and professionalism

Sean was recommended to me by McCartney's and I am so glad they did. I was selling my late husband's farm so it was a difficult situation, Sean made it manageable, his knowledge and professionalism was impressive. He always kept me fully informed and made sure I understood all the processes and options. At times he had to be very proactive to get others to act for which I was very grateful. I felt he always had my best interests at heart, taking the time and effort to make sure I was ok in difficlut circumstances. I really valued that if he said he would call or email, he did. I would highly reocmmend him. Thank you

Legal experts tagged in
this review

from Talbots Law Ltd

Thank you for your feedback and recommendation. We’re delighted to hear that Sean provided such knowledgeable, professional, and supportive guidance during the sale of your late husband’s farm. It’s wonderful to know that he kept you fully informed, took the time to explain all processes and options, and was proactive in ensuring matters progressed smoothly. Your appreciation of his dedication, reliability, and consideration in difficult circumstances will mean a great deal to him.

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Reviews

4.8 /5 2979 Reviews
Filter your results
Star rating

Rating

Clients say

What clients say about Talbots Law Ltd

Reviews suggest strong expertise in conveyancing and property matters, including house purchases, Right to Buy, lease extensions and land registration, as well as family law, immigration and wills. Clients valued clear communication, prompt updates, professionalism, patience, reassurance and friendliness. However, some reported serious delays, poor responsiveness, weak case management, incorrect paperwork, lack of empathy and even a breach of confidential information. A few also felt the firm was slow to resolve complaints and that fees rose unexpectedly, causing stress and financial loss.

Excellent service
Clear communication
Prompt responses
Professional conduct
Kept updated
Stress-free process
Friendly staff
Repeated delays
Poor communication
Confidentiality breach

ReviewSolicitors Review List

Profile image of Mr. A Brown

Mr. A Brown

Land Law

Transaction of land

Excellent service, provided a simple conclusion to what was beginning to be a difficult complicated transaction from other parties and solicitors. Well done Nick!

Solicitors tagged in
this review

A representative from Talbots Law Ltd responded to this review

Thank you for taking the time to leave such positive feedback. We are delighted to hear that the challenges presented by a complex transaction were successfully resolved and that the service you received helped bring matters to a smooth conclusion. Property transactions can often become complicated when multiple parties are involved, so it is particularly rewarding to know that our support made a positive difference to your experience. We will be sure to pass your kind comments on to Nick, who will be pleased to know that his efforts were appreciated. Recognising colleagues who go above and beyond for our clients is always important to us. Thank you again for choosing Talbots Law and for sharing your experience. We wish you all the very best for the future and hope to have the opportunity to assist you again. Talbots Law

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Barbara Kader

Housing & Property

Right to buy

Zara Nasser was the solicitor that looked after my Right To Buy. Zara was very professional throughout the whole process, she answered any questions or queries I had very promptly and kept me up to date with the progress or any complication that were encountered throught out the process which she always resolved professionally and promptly.

A representative from Talbots Law Ltd responded to this review

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a positive experience during your Right to Buy transaction and that Zara Nasser provided the professional, responsive and supportive service we strive to deliver to all of our clients. Buying a home is an important milestone, and we understand how valuable it is to have clear communication and prompt updates throughout the process. It is wonderful to know that Zara kept you informed at every stage, answered your questions quickly, and dealt with any complications efficiently and professionally. We will ensure that your kind comments are passed on to Zara, who will be pleased to know that her dedication and hard work were recognised and appreciated. Thank you once again for choosing Talbots Law. We wish you many happy years in your new home and look forward to assisting you again in the future should you require our services. Talbots Law

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Daryl Bromley

Land Law

Succeeded where others have failed

Having tried for years to get land registered to us we were contacted by Nick Playford who had taken this on, now, a few months later he has succeeded to get the registrations done and dusted.

Solicitors tagged in
this review

A representative from Talbots Law Ltd responded to this review

Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised. Thank you for using Talbots Law.

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anonymous

Just don’t. Read the other negative reviews they are totally accurate.

Just don’t. Read the other negative reviews they are totally accurate.

A representative from Talbots Law Ltd responded to this review

Thank you for taking time to leave a review. We appreciate your comments and will take these on board to further enhance our service. Thank you for using Talbots Law

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Elber W

Worst case isn't no reply — they are leaking client info

.What has disappointed us most about Talbots Law is not the lack of email responses, but the serious negligence of their solicitor in disclosing a client’s confidential information to us, and the complete lack of action from management after we reported it. We first instructed a solicitor at Talbots Law on 20 June to act for us in our house purchase. By 12 August, we still had not reached Exchange and were ultimately forced to change solicitors. A major reason for this was the solicitor’s serious negligence and lack of responsibility. We repeatedly reminded our solicitor that we would be leaving the UK for a holiday at the end of July and asked for confirmation before we left as to whether our signed original documents had been received. We received no response. Even while the solicitor was on holiday, the team failed to take any action or respond to our emails. However, this was not the most serious issue. The solicitor mistakenly mixed up our file with another client’s and sent us that client’s confidential emails and information. We were extremely shocked by this and immediately raised a complaint with the solicitor’s manager. Despite sending two emails, we have received no response from the manager whatsoever. We then escalated the matter to Talbots Law’s Complaints Department and requested that our solicitor be replaced. Instead, the Complaints Department refused to change our solicitor on the grounds that the relationship had broken down, and offered us a refund solution so that we could find another solicitor and bring the complaint to an end as quickly as possible. The most ironic part is that the client whose confidential information was disclosed to us was also ultimately unhappy with the solicitor’s service and requested a refund. I have lived in the UK for more than ten years and fully understand that property transactions can be slow. However, I have never experienced such a poor level of service from a law firm. I will continue to report this matter to the relevant third parties regarding the solicitor’s negligence in disclosing confidential client information and the failure of Talbots Law’s management to take appropriate action. If you still want to take your chances, you are welcome to choose them.

A representative from Talbots Law Ltd responded to this review

Thank you for bringing your feedback to our attention. We take any allegations involving service delays, management responsiveness, and—above all—data privacy and confidentiality with the utmost seriousness. While client confidentiality rules prevent us from discussing the specific details of any client file publicly, we want to address your concerns directly: Data Protection & Confidentiality: We hold data protection to the highest standard. Any potential breach of client confidentiality is a matter of critical concern. We have rigorous internal procedures for investigating potential data incidents, and where appropriate, reporting them to the Information Commissioner’s Office (ICO) and the Solicitors Regulation Authority (SRA). Communication & Delay: We apologize that your experience fell short of the clear communication and swift transaction timeline you expected, particularly regarding the receipt of your original documents prior to your travel. Management & Escalation: We regret that you felt your concerns were not addressed with the urgency they deserved. Our formal complaints procedure is designed to offer fair resolutions when a client relationship founders, including facilitating a smooth transition to alternative representation where appropriate. We note your intention to report these matters to external regulatory bodies. We fully respect your right to do so and will cooperate completely with any formal inquiries to ensure complete transparency.

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