Dayane Henz
Unfortunately rude and unhelpful
She seemed not to want to help us. Didn't answer our questions, kept repeating the answers that were already not helpful, didn't clarify what we needed to do next, seemed to have absolutely no empathy, and had no desire to do her job. We had the feeling the emails were not being read properly, as we were dropped as clients for the lack of documents, even though we were still waiting for her feedback to send the correct documents. She sent the DRAFT letter from our accountant to the Compliance team. One week before we wanted to complete the house purchase, we needed to find a new lawyer. I nearly had a breakdown, the fear of losing the house we were waiting for months to move into... I cannot explain in words how difficult those couple of days were, especially as a neurodivergent person. I wish I could say good things about Terri, as I have seen some good reviews about her. Maybe she was going through a tough time... which doesn't justify the poor job, but might explain it. She even stopped answering our calls after she dropped us, leaving us completely unaware of what to do next.
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