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Russell & Russell Solicitors LLP

4.5 | 21 Reviews 21 Reviews | Non Contentious Transactional Work
1,899 Total Company Reviews info icon Non Contentious Transactional Work | info icon 1,899 Total Company Reviews Non Contentious Transactional Work | info icon 1,899 Total Company Reviews

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

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9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657326

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Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
90%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
93%
Success
Rate
11% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00 (Open)
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

9 & 13 White Friars, Chester, Chester, Cheshire, CH1 1NZ

Reviews

4.5 /5 21 Reviews
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Clients say

What clients say about Russell & Russell Solicitors LLP

The firm specialises in conveyancing, wills, probate, remortgages, personal injury and family matters, with strong technical expertise and efficient case management. Clients praise clear, timely communication, pro‑active updates and thoroughness. Staff are described as professional, knowledgeable and responsive, showing empathy, patience and approachability. Clients value personable, calming support during stressful times, practical problem‑solving, reliability and a consistently client‑focused, reassuring manner.

clear communication
very responsive
professional service
stress free
knowledgeable staff
efficient process
friendly approach
compassionate care
thorough conveyancing
trustworthy advice

ReviewSolicitors Review List

Profile image of Denni Carroll

Denni Carroll

Verified
Housing & Property

A complicated move made easy

I can’t sing Michele and the teams praises enough. There were a few curveballs thrown our way and no matter what Michele and Adina had an answer. They were responsive and helped with any silly questions I may have had. I heard lots of horror stories about solicitors when I decided I was buying my first home but the team at Russel and Russel were the opposite of this. Thank You!

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Dear Denni, Thank you for your review. We are delighted to hear that our team provided responsive, knowledgeable, and reassuring support throughout your first home purchase, even when challenges arose. It’s wonderful to know they helped make the process a positive experience.

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Thomas Curtis

Verified
Housing & Property

Equity Change

I had initially instructed another firm of solicitors, but unfortunately they went insolvent after just six weeks, leaving my case in limbo at a critical time. I was working to a very tight deadline to complete the transfer of equity and was understandably feeling stressed and concerned that everything would fall through. From the moment Emillie and Laura took over, they were calm, professional, and incredibly efficient. They acted swiftly to get matters back on track and handled the transfer within an impressive timeframe. Throughout the process, they kept me fully informed with regular updates, which gave me much-needed reassurance during what had been a very worrying period. Their expertise, responsiveness, and supportive approach made all the difference. What initially felt like a lost situation, was turned around completely thanks to their dedication and hard work. I’m extremely grateful for their help and wouldn’t hesitate to recommend them

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Dear Thomas, Thank you for your feedback. We’re delighted that Emillie and Laura were able to restore confidence and manage your transfer of equity so efficiently. It’s wonderful to hear that their professionalism, responsiveness, and support made such a positive difference during a stressful period. Your recommendation is greatly appreciated.

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Marjorie

Housing & Property

Sale of my property

Michala was efficient in dealing with the sale of my property. Her team alongside lily worked well to provide an excellent transition period to ensure the sale of my property

Legal experts tagged in
this review

Russell & Russell Solicitors LLP

Thank you for your feedback, Marjorie. We're glad Michala and Lily were able to provide efficient service and ensure a smooth transition during your property sale.

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Jennifer

Housing & Property

Exceptional from start to finish

Michala has been an absolute godsend for us as a family. We've had one heck of a ride trying to sell a shared ownership property. Michala has been through the highs and lows with us and has been nothing but professional and approachable. She is extremely knowledgeable about anything to do with conveyancing especially shared ownership. Michala kept us calm when the pressure really hit and reassured us that everything would be ok. We as a family will be forever gratful to Michala and all the hard work she put in to secure our first proper family home. She went above and beyound everystep of the way. I would not hesitate to recommend Michala and we will actually miss our interactions with her. Thank you Michala your been amazing!

Legal experts tagged in
this review

Russell & Russell Solicitors LLP

Thank you so much for your heartfelt review. We’re overjoyed to hear that Michala was such a tremendous support for your family during the sale of your shared ownership property. It’s wonderful to know that her professionalism, knowledge, and reassuring presence made a significant difference during a challenging time. We truly appreciate your kind words and recommendation. Michala is an invaluable member of our team, and she will surely miss working with you as well. Congratulations on securing your first proper family home. If you ever need assistance in the future, please don’t hesitate to reach out.

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Jennifer

Housing & Property

Exceptional from start to finish

Michala has been an absolute godsend for us as a family. We've had one heck of a ride trying to sell a shared ownership property. Michala has been through the highs and lows with us and has been nothing but professional and approachable. She is extremely knowledgeable about anything to do with conveyancing especially shared ownership. Michala kept us calm when the pressure really hit and reassured us that everything would be ok. We as a family will be forever gratful to Michala and all the hard work she put in to secure our first proper family home. She went above and beyound everystep of the way. I would not hesitate to recommend Michala and we will actually miss our interactions with her. Thank you Michala your been amazing!

Legal experts tagged in
this review

Russell & Russell Solicitors LLP

Thank you so much for your incredibly kind words and thoughtful review. Michala is truly dedicated to her clients, and it's heartwarming to know that she was able to make such a positive impact during what can be such a stressful process. Selling a shared ownership property can be tricky, and we're so glad Michala was able to guide you through every step with her expertise and calm approach. Your appreciation means the world to her and to us as a team. We are thrilled to have helped you secure your first proper family home, and it's wonderful to hear that Michala's hard work made the journey smoother for you.

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Other Reviews

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Mary Staniforth

Mary

A very caring,efficient and knowledgeable company. A pleasure to deal with.

0
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James

Housing & Property

James

Russell and Russell were without a doubt the worse solicitors I've used to re-mortgage, their communication was non existent and the mortgage was dragged out so long we had to request the lender to extend the offer despite me emailing the solicitors several times asking what else they needed. They left everything to the last second.

0
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Dan

Personal Injury

Dan

Well too much to list to be honest Neil & Jeanette and absolutely fabulous so helpful and my gosh do they know there stuff, would happily advise anyone to use there services 100% Phenomenal solicitors!!!!!!

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Jamie

Jamie

Gee as t solicitors

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Stephanie Cleverley

Stephanie

If cud -10 wud do awful solicitors

0
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Reviews

4.7 /5 1899 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

The firm specialises in conveyancing, wills, probate, remortgages, personal injury and family matters, with strong technical expertise and efficient case management. Clients praise clear, timely communication, pro‑active updates and thoroughness. Staff are described as professional, knowledgeable and responsive, showing empathy, patience and approachability. Clients value personable, calming support during stressful times, practical problem‑solving, reliability and a consistently client‑focused, reassuring manner.

clear communication
very responsive
professional service
stress free
knowledgeable staff
efficient process
friendly approach
compassionate care
thorough conveyancing
trustworthy advice

ReviewSolicitors Review List

Profile image of Abdul Samad

Abdul Samad

Verified
Housing & Property

Re-mortgage

Straight forward, always available, took the stress out of the experience.

from Russell & Russell Solicitors LLP

Thank you for the wonderful review, Abdul! We are delighted to hear that we could take the stress out of your re-mortgage process. Being consistently available and keeping things straightforward is exactly what we aim for, and we truly appreciate you taking the time to share your experience!

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Alan

Verified

Great company

Easy to deal with start to finish nothing was to much of a problem and they was so easy to get in contact with

from Russell & Russell Solicitors LLP

Thank you for the fantastic review, Alan! We are so pleased to hear that we were easy to deal with from start to finish and that nothing was too much trouble. Thank you for sharing your experience!

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James

Verified
Housing & Property

Thank you! Karen and Diane

Predominantly dealt with Karen and Diane for the sale/purchase. Both were excellent at providing information and updates throughout and no call, email or query felt like too much. Very human and personable communication which helped to keep me relaxed during what is a stressful time. Having used Russell and Russell for the purchase of two properties and the purchase of another, I would highly recommend and won't hesitate to use them again for future transactions.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you so much for your highly recommended review, James! A double purchase and a sale is a massive undertaking, and we are absolutely honored that you have trusted Russell & Russell for three of your property transactions now. Knowing you wouldn't hesitate to use us again is the ultimate compliment. We are so glad that Karen and Diane were there to anchor you through it all. Thank you for your continued loyalty, and we wish you all the best in your new home!

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Kevin

Verified
Housing & Property

1st time buyer

Laura and her team made our purchase of our first peoperty easy and effortless. We was kept up to date with all aspects of the purchase and all details explained from start to finish. Would highly recommend

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you so much for this wonderful review, Kevin! Buying your very first property is a massive milestone, and it can often feel quite daunting, so we are absolutely thrilled to hear that Laura and her team made the entire experience feel easy and effortless for you. Keeping you fully updated and ensuring every detail was clearly explained from start to finish is exactly the level of care we aim to provide for our first-time buyers. Huge congratulations on your first home, and we wish you many happy years ahead!

0
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Jennifer Skade

Verified
Housing & Property

Outstanding legal services

Me and my partner have used Karen and her team’s services multiple times for buying and selling properties, and for transfer of equity and they have delivered every time. They are communicative, transparent and very professional. I would highly recommend Russell&Russell

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you so much for the fantastic review and your high recommendation Jennifer! It is always a privilege to work with returning clients, and we are absolutely delighted that Karen and her team have consistently delivered excellent service for your property sales, purchases, and transfers of equity over the years. Staying communicative, transparent, and professional is exactly what we aim for. We will be sure to pass your wonderful feedback along to Karen and the rest of the team. Thank you for your continued loyalty to Russell & Russell Solicitors!

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Other Reviews

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Nigel Hurst

Nigel

Straight forward service. Easy to understand

from Russell & Russell Solicitors LLP

Thank you for your feedback! We are pleased to hear that you found our service straightforward and easy to understand.

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Danny Harwood

Danny

If you want to sell your house quickly don't go here 171 days and counting thank you Farim Khan since the 11th of November you have been working on this

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Danny We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Conveyancing department. Regards, Russell and Russell

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Grace Scoble

Housing & Property

Grace

Our conveyancer Catherine has been amazing through the entire process. Quick responses, explained everything well. Couldn’t ask for any better

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind feedback. We’re delighted to hear Catherine provided such clear guidance and prompt support throughout the process. We’ll be sure to pass on your comments.

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Stephanie Simpson

Housing & Property

Stephanie

Had an absolutely fantastic experience thanks to Zoe Harryman, Claire Holding and Victoria Pearson who handled the purchase of our new property and the sale of our old house. Zoe was a fantastic communicator, responding to us efficiently and effectively. She really came through for us when the solicitors below in the chain were diabolical. Would highly recommend and will be using Russell and Russell again! Thank you so much

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Stephanie, for your feedback. We are pleased to hear that Zoe, Claire, and Victoria provided excellent communication and support throughout both your sale and purchase.

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Don Felipe

Don

Very poor interaction…. I buzzed their door only for a blonde lady to open the door and procede to look down at me as if I was some hobo spice head ( I was not dressed to the nines i was in gym attire) and then proceed with a barrage of questions akin to the Spanish Inquisition… Not a place I’d go to for legal advice given this interaction…

A representative from Russell & Russell Solicitors LLP responded to this review

We are sorry that you have had a negative experience with Russell and Russell. We pride ourselves on offering high quality client care and we are sorry if you feel our service has not lived up to this standard. We unable to discuss specific case details on this platform, to keep our client’s data safe. If you would like to discuss your experience with the relevant department head, please contact our reception team on 01244 405748 who will be able to direct your call to the correct person. Regards, Russell and Russell.

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