stan
Excellent service
Professional and friendly service throughout . Many thanks to Stephanie Denham, Heather Ruddick and the team for guiding us through this claim to a successful conclusion.
Irwin Mitchell LLP
Insurance Law
|
13,046 Total Company Reviews
Insurance Law
|
13,046 Total Company Reviews
Ground Floor, (Consulting Office Only), Cleveland Business Centre, Watson Street, Middlesbrough, Cleveland, TS1 2RQ
Not accepting new clients via ReviewSolicitors
Ground Floor, (Consulting Office Only), Cleveland Business Centre, Watson Street, Middlesbrough, Cleveland, TS1 2RQ
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 621746
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Irwin Mitchell LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
11%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
12%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
13%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.7/5
Initial Impressions
4.7/5
Approachability
4.7/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.7/5
Value for money
4.7/5
Accreditations
Irwin Mitchell LLP are accredited by
Description
At Irwin Mitchell, we pride ourselves in understanding people. We understand that everybody's situation is different, be it business or personal.
Rankings by area of expertise
The rankings below show the areas of expertise that Irwin Mitchell LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Irwin Mitchell LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
10%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
10% above
national average
Success
Rate
Rate
Satisfied with outcome
11%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
11% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
12%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
12% above
national average
Communication
4.7/5
Initial Impressions
4.7/5
Approachability
4.7/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.7/5
Value for money
4.7/5
Accreditations
Irwin Mitchell LLP are accredited by
Description
At Irwin Mitchell, we pride ourselves in understanding people. We understand that everybody's situation is different, be it business or personal.
Rankings by area of expertise
The rankings below show the areas of expertise that Irwin Mitchell LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 8
Insurance Law
1 / 2
Fraud Law
1 / 2
Land Law
1 / 3
Personal Injury
1 / 3
Employment
1 / 3
Clinical Negligence
1 / 2
Professional Negligence
1 / 22
Family Law
1 / 27
Immigration Law
1 / 8
Dispute Resolution
1 / 6
Litigation
1 / 4
Company & Commercial
1 / 24
Consumer
1 / 27
Corporate Law
1 / 18
Elder Law
1 / 3
Wills, Trusts & Probate
1 / 25
Commercial and Business Law
1 / 15
Construction
1 / 27
Contract Law
1 / 4
Cosmetic Surgery Law
1 / 1
Court of Protection and Deputyship
1 / 2
Crime/ Criminal Defence
1 / 14
Debt and Tax Law
1 / 2
Enforcement Law
1 / 2
Immigration
1 / 2
Inheritance Law
1 / 2
International Business Law
1 / 6
Actions against the police
1 / 2
Administrative Law
1 / 2
Advertising and Marketing Law
1 / 1
Agriculture
1 / 2
Appeals Law
1 / 2
Aviation Law
1 / 7
Banking
1 / 20
Bribery and Corruption Law
1 / 4
Care Law
1 / 6
Charities
1 / 2
Child Law
1 / 3
Commercial Property
1 / 29
Compliance Law
1 / 3
Copyright Law
1 / 2
Criminal Law
1 / 3
Customs Law
1 / 1
Cybersecurity and Data Protection Law
1 / 29
Defamation Law
1 / 2
Dental Law
1 / 1
Disability Law
1 / 4
Discrimination Law
1 / 13
Driving offences
1 / 1
Education
1 / 7
Energy & Transport
1 / 15
Environmental Law
1 / 17
Equality Law
1 / 2
Equity Law
1 / 1
Financial Crime Law
1 / 5
Gambling Law
1 / 6
Government Investigations
1 / 16
Human rights
1 / 1
IT & Intellectual Property
1 / 23
Information Law
1 / 6
Injunctions Law
1 / 4
Intellectual Property Law
1 / 5
International Law
1 / 10
Jurisdiction Law
1 / 2
LGBT Law
1 / 1
Licensing Law
1 / 25
Medical Law
1 / 6
Mergers and Acquisitions Law
1 / 16
Money & Tax
1 / 4
Notary
1 / 38
Nuisance Law
1 / 2
Pensions Law
1 / 4
Planning Law
1 / 5
Privacy Law
1 / 4
Private Client Law
1 / 1
Private International Law
1 / 1
Regulations
1 / 4
Welfare & Benefits
1 / 5
Local
1 / 41
Housing & Property
577 / 4,769
Insurance Law
59 / 663
Fraud Law
39 / 514
Land Law
134 / 1,321
Personal Injury
126 / 2,653
Employment
188 / 3,621
Clinical Negligence
43 / 1,246
Professional Negligence
71 / 1,297
Family Law
401 / 4,221
Immigration Law
70 / 1,147
Dispute Resolution
115 / 1,801
Litigation
103 / 878
Company & Commercial
92 / 4,185
Consumer
117 / 4,416
Corporate Law
90 / 842
Elder Law
58 / 314
Wills, Trusts & Probate
377 / 3,760
Commercial and Business Law
53 / 348
Construction
26 / 856
Contract Law
115 / 1,427
Cosmetic Surgery Law
23 / 148
Court of Protection and Deputyship
92 / 575
Crime/ Criminal Defence
131 / 2,139
Debt and Tax Law
85 / 785
Enforcement Law
57 / 574
Immigration
114 / 2,281
Inheritance Law
93 / 676
International Business Law
10 / 209
Actions against the police
17 / 182
Administrative Law
21 / 209
Advertising and Marketing Law
9 / 81
Agriculture
90 / 819
Appeals Law
60 / 844
Aviation Law
7 / 142
Banking
33 / 1,031
Bribery and Corruption Law
30 / 411
Care Law
75 / 532
Charities
41 / 770
Child Law
169 / 1,638
Commercial Property
226 / 3,667
Compliance Law
34 / 461
Copyright Law
40 / 522
Criminal Law
86 / 1,003
Customs Law
9 / 121
Cybersecurity and Data Protection Law
62 / 894
Defamation Law
34 / 261
Dental Law
13 / 56
Disability Law
64 / 602
Discrimination Law
47 / 496
Driving offences
162 / 623
Education
26 / 424
Energy & Transport
15 / 511
Environmental Law
30 / 393
Equality Law
90 / 1,097
Equity Law
79 / 570
Financial Crime Law
41 / 461
Gambling Law
7 / 75
Government Investigations
30 / 417
Human rights
19 / 963
IT & Intellectual Property
45 / 1,113
Information Law
18 / 338
Injunctions Law
90 / 932
Intellectual Property Law
60 / 623
International Law
34 / 377
Jurisdiction Law
13 / 166
LGBT Law
29 / 234
Licensing Law
48 / 500
Medical Law
19 / 188
Mergers and Acquisitions Law
45 / 425
Money & Tax
91 / 1,951
Notary
49 / 843
Nuisance Law
32 / 235
Pensions Law
48 / 486
Planning Law
63 / 585
Privacy Law
32 / 515
Private Client Law
55 / 297
Private International Law
16 / 129
Regulations
56 / 2,413
Welfare & Benefits
55 / 1,049
National
152 / 11,165
Contact & Locations - Irwin Mitchell LLP
Opening hours
| Monday | 07:00–20:00 |
| Tuesday | 07:00–20:00 |
| Wednesday | 07:00–20:00 |
| Thursday | 07:00–20:00 |
| Friday | 07:00–20:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Ground Floor, (Consulting Office Only), Cleveland Business Centre, Watson Street, Middlesbrough, Cleveland, TS1 2RQ
Reviews
4.7
/5
94 Reviews
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Star rating
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Rating
Review Source
Clients say
What clients say about Irwin Mitchell LLP
Clients praise the firm for strong specialisms in family law, medical negligence and complex claims, with knowledgeable, experienced teams who explain processes and fees clearly. Valued soft skills include professionalism, empathy, honesty, clear communication, reassurance, efficiency and genuine care, giving clients confidence and peace of mind during difficult proceedings.
expertise
professionalism
honest approach
clear explanations
fee transparency
supportive staff
empathy and compassion
knowledgeable
efficient service
reassuring
ReviewSolicitors Review List
kamila
Waste of money
I instructed Irwin Mitchell through my legal expenses insurer for a boundary dispute. My experience has been extremely poor: Delays: Despite clear advice from Counsel, they delayed for months in instructing a surveyor, stalling my case unnecessarily. Mismanagement of funds: Insurer-approved money for an expert report was diverted elsewhere without my consent. A second funding application was later made for the same work. Communication failures: Long periods of silence, then defensive emails denying any fault. Even after their own internal Stage 2 investigation (by Anthony Long) confirmed delays and misallocation, my case handlers continued to deny these facts and misled my insurer. Complaint handling: Although the complaint was upheld, the findings were ignored in practice, leaving me with no confidence in their candour or professionalism. I found their approach unprofessional, mis leading and detrimental to my case. Compensation offered (£400) was tokenistic given the wasted time, stress, and prejudice caused. I cannot recommend Irwin Mitchell for insurer-funded litigation. Their service has left me with more delays, more costs, and less trust than when I started.
Reviews
4.7
/5
13046 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Irwin Mitchell LLP
Clients praise the firm for strong specialisms in family law, medical negligence and complex claims, with knowledgeable, experienced teams who explain processes and fees clearly. Valued soft skills include professionalism, empathy, honesty, clear communication, reassurance, efficiency and genuine care, giving clients confidence and peace of mind during difficult proceedings.
expertise
professionalism
honest approach
clear explanations
fee transparency
supportive staff
empathy and compassion
knowledgeable
efficient service
reassuring
ReviewSolicitors Review List
Martin
A Professional and Reassuring First Experience with Irwin Mitchell
I was recommended Irwin Mitchell by a friend while in the early stages of my divorce, and I recently had my first meeting with Marie Kilgallan. I was very impressed by her expertise, professionalism, and honest approach when discussing the possible outcomes of my case. Marie explained everything clearly, including the fees involved and the work that would be carried out, which gave me confidence and reassurance during a difficult time. Overall, my experience so far has been very positive, and I would definitely consider using Irwin Mitchell moving forward.
me
Clinical Negligence
Easy, helpful experience
Extremely helpful and explained everything clearly and thoroughly. I cannot thank Faisal Ali enough for his support. I would 100% recommend him to anyone needing help with a medical negligence case.
Bernadette
Irwin Mitchell great service
From our first meeting with Nicola Handley, she made us feel at ease. She talked us through the process step by step. She was professional, experienced and knowledgeable. She dealt with our case with empathy and compassion. I would fully recommend Irwin Mitchell.
Heather
Clinical Negligence
Medical negligence claim.
My experience with Irwin Mitcelle Solicitors has been outstanding. Lindsay Tomlinson has supported and guided us through the whole proceedings along with Kayleigh Hunter in what was a very complex claim. Her knowledge,professinalism,efficiency and genuin care has been incredable and we are so grateful to her and her team of experts . I would not hesitate to go to them in the future if the need ever arose.
Tim
Wills, Trusts & Probate
No response , been waiting 5 weeks to get a will released
Poor communication, impossible to speak to anyone who is dealing with the matter. Promise of call back within 3 working days never happens
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