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Ellisons

4.9 | 315 Reviews 315 Reviews | Post Completion
1,663 Total Company Reviews info icon Post Completion | info icon 1,663 Total Company Reviews Post Completion | info icon 1,663 Total Company Reviews

Spaces Norwich Digital Hub, Townshend House, 30 Crown Road, Norwich, Norfolk, NR1 3DT

Accepting new clients

Spaces Norwich Digital Hub, Townshend House, 30 Crown Road, Norwich, Norfolk, NR1 3DT

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8015454

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Ellisons Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Description

Ellisons is a full service top 200 UK law firm, and one of the region’s oldest, most established and fastest growing firms. With a team of over 270 colleagues, the firm has offices located across Essex and Suffolk, alongside an office in London: Colchester, Chelmsford, Ipswich, Bury St Edmunds and Tendring.

Rankings by area of expertise

The rankings below show the areas of expertise that Ellisons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Ellisons Review Scores & Client Satisfaction Overview

4.9
Excellent
94%
Value for
Money
Value for money: 94%
11% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Description

Ellisons is a full service top 200 UK law firm, and one of the region’s oldest, most established and fastest growing firms. With a team of over 270 colleagues, the firm has offices located across Essex and Suffolk, alongside an office in London: Colchester, Chelmsford, Ipswich, Bury St Edmunds and Tendring.

Rankings by area of expertise

The rankings below show the areas of expertise that Ellisons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Ellisons

Contact & Locations - Ellisons

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Spaces Norwich Digital Hub, Townshend House, 30 Crown Road, Norwich, Norfolk, NR1 3DT

Reviews

4.9 /5 315 Reviews
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Clients say

What clients say about Ellisons

Clients praise the firm for expertise across conveyancing, wills and probate, family and divorce work, immigration and visa applications, employment and dispute resolution, commercial property and corporate matters, and personal injury. Reviews highlight clear, pragmatic advice, excellent communication, responsiveness and efficiency. The team is described as professional, supportive and compassionate, proactive in problem solving, reliable and organised, making stressful processes straightforward and reassuring clients throughout.

Highly professional
Efficient service
Knowledgeable staff
Clear communication
Responsive team
Supportive guidance
Compassionate approach
Stress free process
Reliable support
Approachable team

ReviewSolicitors Review List

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Anonymous

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Housing & Property

Property sale & purchase

Extremely happy with the full team associated with my transactions

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Richard wright

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Housing & Property

Property sale

Marion Knocker and all her staff have been excellent in handling the sale of our flat. The whole process has been painless and stress free,. I can't praise them enough and would definitely recommend them.

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Richard Francis

Verified
Housing & Property

Brilliant service from Emily Turner

Having had some not so good experiences recently with a legal firm it was so refreshing to have a wonderfully professional, pro-active and responsive servcie from Emily and I cant thank her enough. She managed the conveyancing throughout and removed so much stress from me and my sister. Thank you Emily!

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Krishna Srinivasan

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Housing & Property

Brillaint

Emily was a great conveyancing solicitor for the purchase of our property. She was very communicative, responded in great detail, and helped find solutions. I’d happy recommend her and would definitely want to use her services again in the future.

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Ted

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Housing & Property

House sale

Excellent service on house sale and a good price, would highly recommend.

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Other Reviews

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Paula Obrien

Housing & Property

Paula

Marion Knocker and her team were absolutely Amazing dealing with my sale and purchase. Nothing was too much and always put me at ease when I got a little stressed. Highly recommend. Thank you for everything. 👌🤗

Legal experts tagged in
this review

A representative from Ellisons Legal LLP responded to this review

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Marion and her team provided such excellent support throughout your sale and purchase, and helped put you at ease during what can be a stressful process. We'll be sure to pass on your kind words to Marion and the team. Thank you for your recommendation, and we wish you all the best in your new home!

0
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Spencer Davis

Housing & Property

Spencer

My brother and I can't thank Shah enough for seeing our late father's probate sale through to completion. He was patient, efficient and always on point, ensuring we were always ahead of the game. No matter how many obstacles our buyers solicitors put in the way, Shah's wealth of experience shone through. Ellisons not only dealt with the sale, but their Private Client team also handled the probate in a very timely and efficient manner. Great service all round.

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this review

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Rhett Burton

Housing & Property

Rhett

Marion Knocker recently acted on our sale and purchase, and I can't recommend her and her team highly enough. She often went above and beyond to progress matters as swiftly as possible.

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A representative from Ellisons Legal LLP responded to this review

Thank you for taking the time to leave a review. We really appreciate your feedback and we will pass the comments onto the team. Best wishes

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Henry Perrins

Henry

Victoria Crawford looked after our conveyancing in what turned out to be a particularly challenging purchase. I cannot recommend her enough. She went above and beyond at all stages and her communication skills are second to none. We always knew that our best interests were being looked after and we trusted her judgment and advice implicitly. Vicki has acted for dozens of my clients and i receive nothing but positive feedback and am now very pleased to be able to endorse her whole-heartedly as a client myself. Would thoroughly recommend to anybody buying/selling, she is outstanding.

Hi Henry, thank you for taking the time to leave a review. We really appreciate it.

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Safreena Kanji

Safreena

Shah Bakar was my solicitor for my property purchase. It was a slightly more complex purchase but Shah was efficient and easy to communicate and reach. He kept me updated on all aspects of the purchase and completed within the time frame I set. Thank you will def reach out on my next purchase.

Good afternoon, thank you for taking the time to leave a review. We really appreciate your feedback and we will pass your comments on to Shah.

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Reviews

4.9 /5 1663 Reviews
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Star rating
Review Source

Rating

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Clients say

What clients say about Ellisons

Clients praise the firm for expertise across conveyancing, wills and probate, family and divorce work, immigration and visa applications, employment and dispute resolution, commercial property and corporate matters, and personal injury. Reviews highlight clear, pragmatic advice, excellent communication, responsiveness and efficiency. The team is described as professional, supportive and compassionate, proactive in problem solving, reliable and organised, making stressful processes straightforward and reassuring clients throughout.

Highly professional
Efficient service
Knowledgeable staff
Clear communication
Responsive team
Supportive guidance
Compassionate approach
Stress free process
Reliable support
Approachable team

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Wills, Trusts & Probate

New Wills

Amy prepared 2 new wills for us. She was very patient and went through all the requirements necessary so we could easily understand what was needed. All the agreed timescales were met. Overall a very good experience for us both. Thank you Amy

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Kim Jenkins

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Personal Injury

Injury claim

Excellent experience. Thomas was extremely efficient, giving clear, sensible advice supported by Bernice who shared her experience and knowledge to help reach a positive conclusion.

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RBate

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Family Law

Initial screening meeting

Very positive and professional, and all explanations very clear.

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Anonymous

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Housing & Property

Property sale & purchase

Extremely happy with the full team associated with my transactions

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this review

0
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Anonymous

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fabulous

easy to talk and kind. knowledgeable and helpful.

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Other Reviews

Profile image of Paula Obrien

Paula Obrien

Housing & Property

Paula

Marion Knocker and her team were absolutely Amazing dealing with my sale and purchase. Nothing was too much and always put me at ease when I got a little stressed. Highly recommend. Thank you for everything. 👌🤗

Legal experts tagged in
this review

A representative from Ellisons Legal LLP responded to this review

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Marion and her team provided such excellent support throughout your sale and purchase, and helped put you at ease during what can be a stressful process. We'll be sure to pass on your kind words to Marion and the team. Thank you for your recommendation, and we wish you all the best in your new home!

0
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Clare Vickers

Clare

Very unhappy to receive a bill above what was estimated for my case, two weeks after the case was closed. At no point during the process was I notified that the number of hours would be increased from the estimated and I only found out upon receiving the bill. All I can say is that the timekeeping on jobs is either not tracked properly, or this is a way to make a bit of extra money and then point to the small print. I would never have gotten away with whacking my clients with an unexpected bill, having not given them notification at the time that hours spent on the job were going over the original estimate quoted. Very disappointed and upset with the lack of communication, I feel like I’ve been played here and have no choice but to find the money to pay for something I had no idea I was being charged for. Who operates like this?! Edit, in response to Ellison's reply: I am not disputing that the case may have required more time than you originally quoted. I am shocked that I wasn't notified at the time and only found out 2 weeks later when the bill was sent to me. If notified at the time, this could have been agreed and covered by the other party yet now I am out of pocket at the end of a very stressful experience. I've been told by your colleague that this is being looked into further following a phone call.

We are sorry to hear of your disappointment. We are committed to providing clear information regarding the scope of our services and the basis of our charges, both of which are set out in our retainer documentation. As our professional obligations of confidentiality prevent us from discussing the details of any individual matter in a public forum, we would welcome the opportunity to address your concerns directly. Should you wish to do so, please do not hesitate to contact us.

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PMD 75

PMD

0 Stars isn't an option. Absolutely dreadful - did not perform the task they were paid to do then ran up billable hours on things I hadn't approved. Funds on account was used up on pointless tasks (that I'd already paid someone else to do) and successfully wasted 6 months on a time sensitive matter. Asked for justification of billing and was told in was in her (Lauren's) notes but were unable/willing to provide anything that would be considered "legally admissible" to support this - I was asked to attend a meeting but the requestee didn't turn up; I was asked to communicate through a specific email address but never received a response, instead their comm's came from a different address that i didn't know about and hadn't approved into my inbox. They are obliged to work in the best interest of the client but I have nothing that supports this. Avoid at all costs. Matter now with the Legal Ombudsman and the Solicitors Regulation Authority.

We are sorry to read your comments. This matter has been thoroughly reviewed through our formal complaints process, including independent assessment. As a regulated firm, we take all concerns seriously and follow established procedures to ensure they are addressed fairly.

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Spencer Davis

Housing & Property

Spencer

My brother and I can't thank Shah enough for seeing our late father's probate sale through to completion. He was patient, efficient and always on point, ensuring we were always ahead of the game. No matter how many obstacles our buyers solicitors put in the way, Shah's wealth of experience shone through. Ellisons not only dealt with the sale, but their Private Client team also handled the probate in a very timely and efficient manner. Great service all round.

Legal experts tagged in
this review

0
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mark hunter

mark

A thoroughly professional company and immensely experienced.

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