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Pepperells Ltd

4.6 | 150 Reviews 150 Reviews | Errors and Omissions
3,637 Total Company Reviews info icon Errors and Omissions | info icon 3,637 Total Company Reviews Errors and Omissions | info icon 3,637 Total Company Reviews

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Accepting new clients

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 636188

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
92%
Success
Rate
91%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Commercial Property

Purchase of commercial property

"Extremely impressed with the service provided at every stage of the process. Communication was clear and timely, and we were always kept updated on progress. We would not hesitate to recommend Jessica to anyone looking for reliable and supportive legal services."

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Leah Bulmer

Verified

Amazing

"I was supported and give advice in a way I thought nobody would help me with I was support how i should’ve been , I’d like to say Emily did a good job and was very very helpful in all matters "

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Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30
Friday 07:00–17:30
Saturday 09:00–13:00
Sunday (Closed)

100 Alfred Gelder Street, Hull, North Humberside, HU1 2AE

Reviews

4.6 /5 150 Reviews
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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for strong conveyancing, wills, probate, employment and litigation expertise, with efficient, knowledgeable advice and reliable outcomes. Specialisms highlighted include property transactions (including auctions), dispute resolution and sensitive family or court matters. Valued soft skills are clear, prompt communication, empathy, patience and professionalism; clients frequently note approachability, calmness under pressure, proactivity and thoroughness. Many reports emphasise responsive, supportive service that reduces stress, with fair pricing and practical, plain‑English explanations throughout.

Excellent communication
Very professional
Friendly staff
Efficient service
Quick responses
Knowledgeable solicitors
Supportive guidance
Clear explanations
Helpful approach
Stress‑free process

ReviewSolicitors Review List

Profile image of David Sercombe

David Sercombe

Verified
Wills, Trusts & Probate

Professional

I dealt with Natalia, she was very professional from start to finish dealing with my Will. I would highly recommend.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Jason Jones

Verified
Family Law

Fantastic and very professional from start to finish.

Nichola and the whole team were very professional from start to finish of a very long and hard case and also very supportive and understanding throughout a very difficult time also. They always understood and also were very professional in guiding myself through the whole case to be able to get the best possible outcome and achieved it and myself and my whole family couldn't be any happier and can now live a happy life I would most certainly recommend them to anyone in the future. Big thank you again to Nichola and the whole team involved.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would also like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

0
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Leanne Stannard

Verified
Domestic Violence Law

Professional, supportive and reassuring throughout a difficult time

I had an excellent experience with Pepperells, particularly with Philippa Macfarlane and Nichola Skayman, who supported me through a very sensitive and challenging situation. From the outset, communication was clear, timely, and reassuring. I felt fully informed at each stage of the process, and any questions I had were answered promptly and professionally. The clarity of communication throughout made me feel calm, informed and heard, which made a significant difference during what could have been an overwhelming time. Both Philippa and Nichola handled my matter with care, professionalism, and efficiency. I felt listened to, safe, and supported throughout, and their attention to detail ensured that everything progressed smoothly. I would also like to acknowledge the barrister arranged through Pepperells, Alex Nixon-Moss who supported me on the day of the hearing and helped me feel calm, safe and well-informed. The court process was conducted with appropriate safety measures in place, which further reassured me throughout. I am very grateful for their support in achieving a positive outcome, and I would not hesitate to recommend Pepperells to others who require legal assistance in similar circumstances.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear how you were supported by Nichola and Philippa throughout your matter and we will ensure your comments are passed onto them. Thank you for choosing Pepperells.

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Anonymous

Verified
Housing & Property

Tenent advice

We sought advice regarding a lifetime tenancy agreement, this guidance was taken forward during a dispute with our landlord. Partway through the process, the case was transferred to another solicitor due to the original solicitor’s annual leave. After the handover, the advice and approach changed significantly. As a result, we were charged additional fees of approximately £850 for the review and the revised advice. I felt unable to challenge these costs, as I could not afford the risk of further fees being added

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are sorry to hear that you feel you did not receive a consistent approach throughout your matter. If you would like to discuss this further please do not hesitate to contact the Client Services Department.

0
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Julie Carr

Verified
Housing & Property

Review for Rebecca Liney

We had the best experience with Rebecca, very professional and friendly. Made us feel very confident in her knowledge of the law and the advice she gave us. I can honestly say we don’t know where we would be today if it had not been for her support. Always there for every enquiry and nothing g was too much trouble. Cannot thank her enough and would recommend her to anyone who needs help and advice. Thank you

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear about the professional and friendly service you received from Rebecca, we will ensure your comments are passed onto Rebecca and the team. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Other Reviews

Profile image of Gemma Skipworth

Gemma Skipworth

Gemma

Do not use this firm , let me down and lied so many times , felt like I was doing there job for them . Very unprofessional and not very nice to clients I had to get the legal ombudsman involved

A representative from Pepperells Ltd responded to this review

I am sorry to hear you have not been happy with your service. Please do contact our Client service department if you would like to discuss this further.

0
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Anonymous

Wills, Trusts and Probate

completely satisfied with the services and Luke interpretation skills. However it is sad that in this day and age, wills are written in a legalise jargon that the intelligent layperson cannot fully comprehend and therefore you have to interrogate the solicitor for clarity. Luke explained this very well.

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0
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Hazel Mayer

Residential Conveyancing

The process of selling a house is complex with a number of professionals involved. I feel that when this became stressful Lisa was available to answer my questions and guide me through in addition to the estate agents. I felt in very safe legal hands.

0
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Ingrid and Martin Clempson

Wills, Trusts and Probate

We made an appointment to discuss the making of a new will. We were delighted to meet and deal with Mr Luke Evans, who immediately gave us an excellent and first class impression of himself and the company. Luke was exceptionally courteous and well mannered and extremely knowledgeable in his field of expertise. We were given competent and professional advice in a very clear and concise approach. The document was written perfectly and to our requirements as requested. In conclusion, Luke is a credit to the company and we would like to wish him all the very best in his career and future prospects.

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0
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Ebony A

Ebony

I wouldn’t recomend this solicitors to buy or sell your house, please save yourself the headache. Really bad service. I’d be lucky to even get a hello when they spoke to me. They constantly removed my partner from emails. Rude and unprofessional. I complained with no acknowledgement. My second complaint was picked up as I requested to speak to the managing partner who just spoke over me on the phone and didn’t listen to my concerns. At this point I gave up. For our house sale we ended up paying more money in liability insurance (fair enough if needed) but the solicitor wouldn’t request equal on our purchase. Really disappointed and they aren’t cheap so you’d expect a semi-decent service. MKB in Barnsley are meant to be brilliant so take your business there 👍🏼

0
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Reviews

4.8 /5 3637 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for strong conveyancing, wills, probate, employment and litigation expertise, with efficient, knowledgeable advice and reliable outcomes. Specialisms highlighted include property transactions (including auctions), dispute resolution and sensitive family or court matters. Valued soft skills are clear, prompt communication, empathy, patience and professionalism; clients frequently note approachability, calmness under pressure, proactivity and thoroughness. Many reports emphasise responsive, supportive service that reduces stress, with fair pricing and practical, plain‑English explanations throughout.

Excellent communication
Very professional
Friendly staff
Efficient service
Quick responses
Knowledgeable solicitors
Supportive guidance
Clear explanations
Helpful approach
Stress‑free process

ReviewSolicitors Review List

Profile image of Jonathan Plant

Jonathan Plant

Verified

Solicitor used for both sale and purchase of property

I was really pleased with the service I received from Pepperells as a company and Sophie as a contact. They kept me up to date with the whole process, broke down the costs and explained things to me when I had questions/issues. Highly recommend using them

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Ennerdale 10 Mapuranga

Verified

House purchase

Amazing 😍 experience, everything went so smoothly. Communication and transparency was great. Would definitely use more of their services and 💯 recommend 😃

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0
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Daniel Pope

Verified
Family Law

Great advice

Simon was professional and very helpful. He was very thorough and took his time to explain things to me. Id recommend him to anyone who needs the legal support that I did.

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0
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Anonymous

Verified
Employment

Makes legal matters easier to handle

Had to involve a solicitor in work matter involving employee. Becky communicated in an understandable way & delivered letters / correspondence in a timely manner. Would not hesitate to use again should the need arise.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would also like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

0
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Terri Morgan

Verified
Family Law

Family cass

Talked me through what I needed legal wise

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure your comments are passed onto Emily and the team.

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Other Reviews

Profile image of Clare Steele-King

Clare Steele-King

Housing & Property

Clare

Efficient solicitors with excellent communication. I have used them on two occasions and will definitely use them again in future. The whole team are kind, considerate and very professional. Huge thanks everyone at Pepperells, particularly (most recently) Malcolm, Cheryl, Amy, Parminder, Suzie, Laura and Stacey.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Clare and using our services again. I will pass this onto the team.

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Melinda Priestley

Housing & Property

Melinda

I received some good advice regarding a dispute with my neighbours. You have to pay for your appointment upfront but it was well worth it.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

We would like to thank you for your review and are pleased to hear that you received good advice about your neighbour dispute. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

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Gemma Skipworth

Gemma

Do not use this firm , let me down and lied so many times , felt like I was doing there job for them . Very unprofessional and not very nice to clients I had to get the legal ombudsman involved

A representative from Pepperells Ltd responded to this review

I am sorry to hear you have not been happy with your service. Please do contact our Client service department if you would like to discuss this further.

0
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chris ducker

Wills, Trusts & Probate

chris

Lucy was very efficient, professional and took the time to address and explain anything we were unsure of. Highly recommend.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback and its great to hear you would recomend us to others.

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