It was felt there had been severe Procrastination, believed not to of been transparent with upfront fees, requests for checks to be done were made by the solicitor which is believed were not to be completely necessary as the necessary “checks” had sufficiently been carried out by a legal department of the council and these checks were not a requirement in law to proceed with the matter in hand , yet this firm refused to proceed and this was after a six week delay were nothing had been accomplished within that time frame yet suddenly money was being demanded upfront when upfront fees had been priorly enquired about and I was led to believe by the firm was not required, including when I had enquired particularly about any possible upfront fees with the main branch .very peculiar. communication difficulties very tardy with replies and very difficult to communicate with, difficult to speak too when necessary, it felt that it was “too busy” to bother with a client/my business due to being preoccupied , caused severe distress and alarm to the client with long delays lasting 6 weeks or more in my own personal experience, believed to be a severe lack of communication on the solicitors side, we felt there was a break down of communication not only between client and solicitor but between colleagues themselves , was initially refused the company’s complaints procedure when requested from the solicitor which was later provided without hesitation by a receptionist of the firm when I attended in person to address the difficulties and inconsistencies , I personally felt discriminated against due to my circumstances as I had been signed off from work due to ill health during a period of grief after loosing a loved one , I believe I was looked down upon due to these personal circumstances and felt I was instantly treated alternately with what seems to be a very different negative attitude and outcome , what appeared to be very unfairly, as a cheerful comparison the receptionists of this firm have been a delight to deal with, very informative, helpful and couldn’t of done more to encourage the communication between solicitor and client providing my messages and requests of call backs and updates due to my deep concerns of little communication and movement regarding my requirements from the solicitors and a lack of a copy of terms of business after over a 6 week period. I would personally not recommend due to delays and attitude, this is not a reflection on the firm itself but my personal experience dealing with the people who I had endeavoured to employ to assist me with my legal requirements. Very distressing. A huge loss of my time and efforts during a time sensitive matter, huge anxieties due to lack of communication which has made my daily life very difficult in the interim due to my concerns and what I believe to be a lack of information provided which could quite easily be due to the lack of communication.
