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Battens Solicitors Limited

4.0 | 55 Reviews 55 Reviews | Educational Negligence
835 Total Company Reviews info icon Educational Negligence | info icon 835 Total Company Reviews Educational Negligence | info icon 835 Total Company Reviews

Ground Floor, 16 West Street, Bridport, Dorset, DT6 3QP

01308800524

Accepting new clients

Ground Floor, 16 West Street, Bridport, Dorset, DT6 3QP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004090

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Battens Solicitors Limited |

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4.0
Very Good
55 Reviews
80%
Value for
Money
76%
Success
Rate
75%
Would
Recommend
Communication 4.1/5
Initial Impressions 4.1/5
Approachability 4.1/5
Documentation Accuracy 4.0/5
Legal Knowledge 4.1/5
Value for money 4.0/5

Accreditations

Battens Solicitors Limited are accredited by

Children Law accreditation awarded to Battens Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Battens Solicitors Limited
Family Law accreditation awarded to Battens Solicitors Limited

Description

At Battens, we understand everyone faces unique challenges, whether protecting family, interests, or business assets. We take the time to listen and guide you through life's milestones with wisdom and collaboration. Our clients rely on our renowned legal expertise, fresh thinking, and clear, jargon-free advice. Proud of our award-winning firm, we uphold 300 years of hard work, commitment, and timeless values in a complex, modern world.

Rankings by area of expertise

4.8
Excellent
835 Reviews
94%
Value for
Money
11% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Battens Solicitors Limited are accredited by

Children Law accreditation awarded to Battens Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Battens Solicitors Limited
Family Law accreditation awarded to Battens Solicitors Limited

Description

At Battens, we understand everyone faces unique challenges, whether protecting family, interests, or business assets. We take the time to listen and guide you through life's milestones with wisdom and collaboration. Our clients rely on our renowned legal expertise, fresh thinking, and clear, jargon-free advice. Proud of our award-winning firm, we uphold 300 years of hard work, commitment, and timeless values in a complex, modern world.

Rankings by area of expertise

Meet the team of Battens Solicitors Limited

Nicola Pugsley

Nicola Pugsley

Associate Chartered Legal Executive

4.8 16
Michelle Green

Michelle Green

Chartered Legal Executive

5.0 5

Contact details

01308800524
enquiries@battens.co.uk
www.battens.co.uk

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15 (Open)
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Ground Floor, 16 West Street, Bridport, Dorset, DT6 3QP

Reviews

4.0 /5 55 Reviews
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    Clients say

    Clients praise the firm for strong specialisms in conveyancing, wills and probate, property transactions (sales, purchases, remortgages), business acquisitions and litigious matters, with clear, practical legal advice. Reviewers value professionalism, efficiency and strong communication, plus responsiveness, calmness under pressure, empathy and compassion in difficult personal matters. Clients also highlight approachability, clarity in explaining legal terms, proactive problem‑solving and reliability, making stressful processes smoother and often achieving favourable outcomes.

    professional service
    clear communication
    efficient handling
    helpful staff
    compassionate support
    knowledgeable team
    timely responses
    approachable lawyers
    problem solving
    stress free

    ReviewSolicitors Review List

    Profile image of J & P Ainslie

    J & P Ainslie

    Verified

    Major error

    Exact requirements for the revision of our wills were not carried out. On the first draft our youngest of our three sons was totally cut out of the will. On the second draft there was yet another error which would have meant that son’s portion would not have come to his son if our son predeceased us. Meaning that portion would have been divided with all the other grandchildren. Not what was very clearly requested in writing on our first discussion. No very professional.

    Solicitors tagged in
    this review

    legal expert Emily Franklin Emily Franklin

    A representative from Battens Solicitors Limited responded to this review

    We are sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We always work hard to resolve any issues that our clients may have accordingly. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you would like to raise your concerns with us, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Maltravers House, Petters Way, Yeovil BA20 1SH or by email katherine.gilmour@battens.co.uk. Kind regards, Battens Solicitors

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Jennifer Northway

    Jennifer Northway

    Verified
    Wills, Trusts & Probate

    A professional and reliable service

    A professional and reliable service throughout. The team at the firm was knowledgeable and approachable and provided helpful advice and support throughout the process which was much appreciated.

    Legal experts tagged in
    this review

    legal expert Rosanna Derryman Rosanna Derryman

    A representative from Battens Solicitors Limited responded to this review

    Thank you for your review and positive comments about Rosanna from our Wills, Trusts, Probate and Estate Administration team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of GDFS Ltd

    GDFS Ltd

    Verified
    Company & Commercial

    Great Company

    I had the pleasure of having Brian look after my case. He was extremely professional and had a very good understanding of what the requirements we had. He came back to me in a timely fashion and was able to put our minds at ease. I would fully recommend Battens Solicitors and Brian. Thank you for all your help.

    Solicitors tagged in
    this review

    legal expert Brian Levine Brian Levine

    A representative from Battens Solicitors Limited responded to this review

    Thank you for your review and positive comments about Brian from our Corporate and Business Law team based in our Bath office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of David Hopkins

    David Hopkins

    Verified
    Wills, Trusts & Probate

    Very professional service.

    Myself and my wife recently had to re write our wills following the sudden and unexpected death of one of our sons. This was to ensure my daughter in law and grandchildren were not left out in our wills. It was a difficult time for us but we were dealt with in a very understanding and compassionate way.

    Solicitors tagged in
    this review

    legal expert Natasha Kenway Natasha Kenway

    A representative from Battens Solicitors Limited responded to this review

    Thank you for your review and positive comments about our Wills, Trusts, Probate and Estate Administration team in the Wareham office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Stephen George

    Stephen George

    Verified

    Battens Solicitors Yeovil

    We've used Battens for many years. Every person we have dealt with has always provided prompt, reliable and expert advice on a wide range of matters in a friendly and professional manner.

    Legal experts tagged in
    this review

    legal expert Sarah Ford Sarah Ford
    legal expert Christine Greengrow Christine Greengrow
    legal expert Tina Tippett Tina Tippett
    legal expert Isobel Swann Isobel Swann

    A representative from Battens Solicitors Limited responded to this review

    Thank you for your review and positive comments about our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Susan Peckham

    Susan Peckham

    Wills, Trusts & Probate

    Susan

    I have used Battens as my solicitors for over 25 years and have always found them to be professional and knowledgeable. They always convey a helpful and professionally sociable manner.

    Solicitors tagged in
    this review

    legal expert Emily Franklin Emily Franklin

    Thank you for your review and positive comments about our Sherborne legal team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

    0
    Collected on: Google collection source logo
    Profile image of Lucia

    Lucia

    Lucia

    Unfortunately, we have been really disappointed with the service we have received from Battens. We started a legal process back in August that has only now concluded and our final invoice was much higher than our initial quote. Our experience with this firm has highlighted serious inefficiency and a lack of transparency from the solicitor. Therefore, sadly we would not recommend.

    A representative from Battens Solicitors Limited responded to this review

    We are very sorry to hear that you would not recommend us. We pride ourselves on our high levels of customer care and satisfaction and so thank you for your feedback. We can see that you were kept updated on costs as the matter progressed and are therefore sorry that you feel that there was any lack of transparency. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you would like to discuss this further with us, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Maltravers House, Petters Way, Yeovil BA20 1SH or email katherine.gilmour@battens.co.uk. Kind regards, Battens Solicitors

    0
    Collected on: Google collection source logo
    Profile image of Dave

    Dave

    Dave

    I can highly recommend Battens solicitors. Very approachable, friendly and professional

    A representative from Battens Solicitors Limited responded to this review

    Thank you for your positive review. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

    0
    Collected on: Google collection source logo
    Profile image of Ross D

    Ross D

    Ross

    Very inadequate service, characterised by extensive delays and a clear lack of attention being paid to our case. The end result was that we ended up behind where we started with the matter having accrued a significant cost with Battens. All very disappointing and would not recommend them to anyone.

    Thank you for your feedback. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. For completeness, we note that we have of course already addressed your complaint under our complaints procedure. It was also considered by the Legal Ombudsman who took no action. We regret of course that you remain dissatisfied with the outcome of those procedures.

    0
    Collected on: Google collection source logo
    Profile image of Jon Parham

    Jon Parham

    Jon

    Battens Solicitors have been very professional with my case,I have always been informed of each step of my case. I have nothing but praise. Especially Elaine and her staff. I highly recommend them.

    Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

    0
    Collected on: Google collection source logo

    Reviews

    4.8 /5 835 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients praise the firm for strong specialisms in conveyancing, wills and probate, property transactions (sales, purchases, remortgages), business acquisitions and litigious matters, with clear, practical legal advice. Reviewers value professionalism, efficiency and strong communication, plus responsiveness, calmness under pressure, empathy and compassion in difficult personal matters. Clients also highlight approachability, clarity in explaining legal terms, proactive problem‑solving and reliability, making stressful processes smoother and often achieving favourable outcomes.

      professional service
      clear communication
      efficient handling
      helpful staff
      compassionate support
      knowledgeable team
      timely responses
      approachable lawyers
      problem solving
      stress free

      ReviewSolicitors Review List

      Profile image of J & P Ainslie

      J & P Ainslie

      Verified

      Major error

      Exact requirements for the revision of our wills were not carried out. On the first draft our youngest of our three sons was totally cut out of the will. On the second draft there was yet another error which would have meant that son’s portion would not have come to his son if our son predeceased us. Meaning that portion would have been divided with all the other grandchildren. Not what was very clearly requested in writing on our first discussion. No very professional.

      Solicitors tagged in
      this review

      legal expert Emily Franklin Emily Franklin

      A representative from Battens Solicitors Limited responded to this review

      We are sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We always work hard to resolve any issues that our clients may have accordingly. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you would like to raise your concerns with us, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Maltravers House, Petters Way, Yeovil BA20 1SH or by email katherine.gilmour@battens.co.uk. Kind regards, Battens Solicitors

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Judith Cox

      Judith Cox

      Verified
      Housing & Property

      Well done, Sarah

      Sarah and Daniel did a great job for us. The whole process was handled with courtesy, professionalism and, notwithstanding a few twists and turns, efficiently. Thank you.

      Solicitors tagged in
      this review

      legal expert Sarah Ford Sarah Ford

      A representative from Battens Solicitors Limited responded to this review

      Thank you for your review and positive comments about Sarah and Daniel from our Residential Conveyancing team based in our Wareham office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of M & A Boyd

      M & A Boyd

      Verified
      Housing & Property

      Excellent communication!

      Sarah recently managed a very tricky house sale for us. Always professional, always calm - even when we were tearing our hair out in frustration! Sarah and her team have helped us on many occasions and she is always there to pick up the phone when you need help, advice or reassurance. Communication is key and she doesn’t disappoint.

      Solicitors tagged in
      this review

      legal expert Sarah Ford Sarah Ford

      A representative from Battens Solicitors Limited responded to this review

      Thank you for your review and positive comments about Sarah from our Residential Conveyancing team based in our Wareham office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Graeme Bedford

      Graeme Bedford

      Verified
      Employment

      So Supportive!

      Dawn was so supportive throughout a really difficult time. She totally understood my situation, and my personal feelings about what I wanted to achieve, then did a great job of tailoring her advice to help me.

      Solicitors tagged in
      this review

      legal expert Dawn Gallie Dawn Gallie

      A representative from Battens Solicitors Limited responded to this review

      Thank you for your review and positive comments about Dawn from our Employment Law team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Helen Mortimer

      Helen Mortimer

      Verified
      Wills, Trusts & Probate

      Excellent service all round

      I have used Battens for both my house sales and my will. Always felt looked after and they have been very efficient

      Legal experts tagged in
      this review

      legal expert Claire Colborne Claire Colborne
      legal expert Natasha Kenway Natasha Kenway

      A representative from Battens Solicitors Limited responded to this review

      Thank you for your review and positive comments about Claire from our Conveyancing team and Natasha from our Wills, Trusts, Probate and Estate Administration team based in our Wareham office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Mark Trundell

      Mark Trundell

      Mark

      I received sound, solid advice from Battens Solicitors. They helped me with my Small, Money Claim throughout the whole case process. This help secured a successful result for which I am very happy about and very grateful for. Battens were not the only source of legal advice I took, but was easily the best. It was made clear to me what my options were, what I needed to do and when I needed to do it. As a result of this, in court I felt my preparation and evidence were much better than the Defendant's and this certainly helped to make and win my case. Battens are thoroughly recommended by me.

      Thank you for your review and positive comments about our Disputes team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: Google collection source logo
      Profile image of Andrew Cross

      Andrew Cross

      Andrew

      Professional, welcoming and efficient. We were very pleased with the service and Emily and her colleagues were charming.

      Thank you for your review and positive comments about Emily from our Wills, Trusts, Probate and Estate Administration team based in our Sherborne office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: Google collection source logo
      Profile image of keith parkinson

      keith parkinson

      Housing & Property

      keith

      First class brilliant conveyancing for us, extremely diligent and hard working. Both Michelle and Leia were warm and understanding making the process the least stressful and the most pleasurable move we have ever done thanks.

      Legal experts tagged in
      this review

      legal expert Michelle Roberts Michelle Roberts

      Thank you for your review and positive comments about Michelle and Leia from our Residential Conveyancing team based in our Wareham office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: Google collection source logo
      Profile image of Gina Westbrook

      Gina Westbrook

      Housing & Property

      Gina

      The whole conveyancing process was smooth, efficient, friendly and polite. Thank you very much to Cate Barnes and Deborah Frazer who were brilliant!

      Thank you for your review and positive comments about Cate and Deborah from our Residential Conveyancing team based in our Dorchester office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: Google collection source logo
      Profile image of Beverly Clayton

      Beverly Clayton

      Beverly

      Very professional with great communication. Used several times. Highly recommend

      Thank you for your review and positive comments about our legal team in Wareham. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

      0
      Collected on: Google collection source logo

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