stan
Excellent service
Professional and friendly service throughout . Many thanks to Stephanie Denham, Heather Ruddick and the team for guiding us through this claim to a successful conclusion.
Irwin Mitchell LLP
Insurance Law
|
13,373 Total Company Reviews
Insurance Law
|
13,373 Total Company Reviews
One St Peter'S Square, Manchester, Greater Manchester, M2 3AF
Not accepting new clients via ReviewSolicitors
One St Peter'S Square, Manchester, Greater Manchester, M2 3AF
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 570667
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Irwin Mitchell LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
10%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
11%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
12%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.7/5
Initial Impressions
4.7/5
Approachability
4.7/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.7/5
Value for money
4.7/5
Accreditations
Irwin Mitchell LLP are accredited by
Description
At Irwin Mitchell, we pride ourselves in understanding people. We understand that everybody's situation is different, be it business or personal.
Rankings by area of expertise
The rankings below show the areas of expertise that Irwin Mitchell LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Irwin Mitchell LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
10%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
10% above
national average
Success
Rate
Rate
Satisfied with outcome
11%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
11% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
12%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
12% above
national average
Communication
4.7/5
Initial Impressions
4.7/5
Approachability
4.7/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.7/5
Value for money
4.7/5
Accreditations
Irwin Mitchell LLP are accredited by
Description
At Irwin Mitchell, we pride ourselves in understanding people. We understand that everybody's situation is different, be it business or personal.
Rankings by area of expertise
The rankings below show the areas of expertise that Irwin Mitchell LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 8
Insurance Law
1 / 26
Fraud Law
1 / 14
Land Law
1 / 24
Personal Injury
1 / 23
Family Law
1 / 27
Immigration Law
1 / 21
Employment
1 / 47
Professional Negligence
1 / 53
Litigation
1 / 19
Clinical Negligence
1 / 28
Dispute Resolution
1 / 27
Private Client Law
1 / 10
Company & Commercial
1 / 52
Intellectual Property Law
1 / 25
Wills, Trusts & Probate
1 / 25
Commercial and Business Law
1 / 28
Consumer
1 / 46
Contract Law
1 / 31
Crime/ Criminal Defence
1 / 14
International Business Law
1 / 20
Commercial Property
1 / 29
Construction
1 / 22
Corporate Law
1 / 23
Court of Protection and Deputyship
1 / 16
Elder Law
1 / 13
IT & Intellectual Property
1 / 187
Child Law
1 / 13
Cosmetic Surgery Law
1 / 6
Debt and Tax Law
1 / 18
Enforcement Law
1 / 20
Immigration
1 / 34
Inheritance Law
1 / 8
Money & Tax
1 / 42
Nuisance Law
1 / 6
Pensions Law
1 / 26
Welfare & Benefits
1 / 25
Actions against the police
1 / 8
Administrative Law
1 / 16
Advertising and Marketing Law
1 / 10
Agriculture
1 / 20
Appeals Law
1 / 22
Aviation Law
1 / 102
Banking
1 / 27
Bribery and Corruption Law
1 / 30
Care Law
1 / 14
Charities
1 / 18
Compliance Law
1 / 34
Copyright Law
1 / 23
Criminal Law
1 / 25
Customs Law
1 / 15
Cybersecurity and Data Protection Law
1 / 41
Defamation Law
1 / 8
Dental Law
1 / 4
Disability Law
1 / 16
Discrimination Law
1 / 32
Driving offences
1 / 3
Education
1 / 18
Energy & Transport
1 / 55
Environmental Law
1 / 33
Equality Law
1 / 34
Equity Law
1 / 18
Financial Crime Law
1 / 15
Gambling Law
1 / 29
Government Investigations
1 / 43
Human rights
1 / 50
Information Law
1 / 32
Injunctions Law
1 / 22
International Law
1 / 15
Jurisdiction Law
1 / 9
LGBT Law
1 / 7
Licensing Law
1 / 25
Medical Law
1 / 13
Mergers and Acquisitions Law
1 / 20
Notary
1 / 41
Planning Law
1 / 22
Privacy Law
1 / 26
Private International Law
1 / 5
Regulations
1 / 276
Local
1 / 92
Housing & Property
592 / 4,772
Insurance Law
54 / 659
Fraud Law
44 / 514
Land Law
149 / 1,322
Personal Injury
129 / 2,650
Family Law
306 / 4,224
Immigration Law
64 / 1,156
Employment
189 / 3,622
Professional Negligence
40 / 1,298
Litigation
117 / 892
Clinical Negligence
41 / 1,247
Dispute Resolution
88 / 1,802
Private Client Law
57 / 305
Company & Commercial
92 / 4,183
Intellectual Property Law
54 / 625
Wills, Trusts & Probate
382 / 3,763
Commercial and Business Law
50 / 355
Consumer
113 / 4,415
Contract Law
120 / 1,426
Crime/ Criminal Defence
114 / 2,142
International Business Law
11 / 211
Commercial Property
171 / 3,667
Construction
34 / 854
Corporate Law
88 / 843
Court of Protection and Deputyship
80 / 577
Elder Law
55 / 317
IT & Intellectual Property
24 / 1,114
Child Law
162 / 1,640
Cosmetic Surgery Law
19 / 149
Debt and Tax Law
76 / 787
Enforcement Law
50 / 576
Immigration
91 / 2,284
Inheritance Law
103 / 680
Money & Tax
48 / 1,951
Nuisance Law
41 / 235
Pensions Law
40 / 488
Welfare & Benefits
35 / 1,050
Actions against the police
10 / 183
Administrative Law
19 / 212
Advertising and Marketing Law
5 / 80
Agriculture
77 / 820
Appeals Law
51 / 849
Aviation Law
6 / 142
Banking
29 / 1,032
Bribery and Corruption Law
24 / 411
Care Law
74 / 531
Charities
46 / 767
Compliance Law
32 / 462
Copyright Law
29 / 522
Criminal Law
80 / 1,008
Customs Law
8 / 121
Cybersecurity and Data Protection Law
50 / 893
Defamation Law
32 / 265
Dental Law
16 / 56
Disability Law
68 / 601
Discrimination Law
56 / 499
Driving offences
174 / 626
Education
14 / 422
Energy & Transport
15 / 511
Environmental Law
21 / 394
Equality Law
68 / 1,097
Equity Law
70 / 569
Financial Crime Law
30 / 461
Gambling Law
4 / 75
Government Investigations
20 / 416
Human rights
6 / 962
Information Law
22 / 339
Injunctions Law
81 / 931
International Law
30 / 376
Jurisdiction Law
11 / 166
LGBT Law
27 / 232
Licensing Law
44 / 501
Medical Law
14 / 189
Mergers and Acquisitions Law
38 / 433
Notary
37 / 849
Planning Law
70 / 585
Privacy Law
35 / 514
Private International Law
19 / 130
Regulations
26 / 2,409
National
133 / 11,165
Contact & Locations - Irwin Mitchell LLP
Opening hours
| Monday | 07:00–20:00 |
| Tuesday | 07:00–20:00 |
| Wednesday | 07:00–20:00 |
| Thursday | 07:00–20:00 |
| Friday | 07:00–20:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
One St Peter'S Square, Manchester, Greater Manchester, M2 3AF
Reviews
4.7
/5
837 Reviews
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Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Irwin Mitchell LLP
Clients praise the firm for strong specialisms in family law, medical negligence and complex claims, noting clear explanations of processes, fees and likely outcomes. Expertise, professionalism and efficiency are repeatedly highlighted. Valued soft skills include empathy, compassion, honesty, reassurance, clear communication and responsiveness, which make clients feel supported during difficult matters.
expertise
professionalism
honest approach
clear explanations
fee transparency
confidence and reassurance
supportive staff
empathy and compassion
knowledgeable
efficiency
ReviewSolicitors Review List
kamila
Waste of money
I instructed Irwin Mitchell through my legal expenses insurer for a boundary dispute. My experience has been extremely poor: Delays: Despite clear advice from Counsel, they delayed for months in instructing a surveyor, stalling my case unnecessarily. Mismanagement of funds: Insurer-approved money for an expert report was diverted elsewhere without my consent. A second funding application was later made for the same work. Communication failures: Long periods of silence, then defensive emails denying any fault. Even after their own internal Stage 2 investigation (by Anthony Long) confirmed delays and misallocation, my case handlers continued to deny these facts and misled my insurer. Complaint handling: Although the complaint was upheld, the findings were ignored in practice, leaving me with no confidence in their candour or professionalism. I found their approach unprofessional, mis leading and detrimental to my case. Compensation offered (£400) was tokenistic given the wasted time, stress, and prejudice caused. I cannot recommend Irwin Mitchell for insurer-funded litigation. Their service has left me with more delays, more costs, and less trust than when I started.
Colin
When only the best advice will do
IM has always provided the correct and suitable advice across a range of specialisations.
richard
Unreliable
Despite leaving messages and assusances of a reply within 24 hours, I'm still waiting a week later. Would you put your legal trust in a firm that even can't organise themselves to return a call I'm certainly not going to.
K
Terrible useless lazy greedgreedy
I was referred to Irwin Mitchell as my insurance company deals with them. Lindsey fox made sure to avoid all calls and emails despite chasing time and again knowing full well that my case was extremely time sensitive and there was a huge amount at stake that I was trying to recover. At each point she dragged things out the maximum possible time was rude uncooperative petty to the point of becoming impossible to deal with and threatened me constantly that she would ask my insurers to stop funding her legal fees. It has now been over 1 month and this incompetent woman with a chip on her shoulder has done less than nothing. Meanwhile I have been spending my hard earned money on lawyers directly. Now she has tried to get funding to 'write a letter' thT she knows has not only been written but also a response received. I have paid the insurance premium, I have paid lawyers directly, I have gone through so much stress and hassle to provide all the case material to this lazy incompetent woman and now she has had the cheek to get funding from my insurers to pay for her undeserved holiday without passing any benefits to me. Long story short despite my insurers paying out this greedy womN with a grudge to bear Hs made sure I get no help and made my case impossible and also kept the money for sitting Nd doing nothing but be a pain. IF YOUR INSURERS USE IM CHANGE THEM I KNOW I WILL.
Reviews
4.7
/5
13373 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Irwin Mitchell LLP
Clients praise the firm for strong specialisms in family law, medical negligence and complex claims, noting clear explanations of processes, fees and likely outcomes. Expertise, professionalism and efficiency are repeatedly highlighted. Valued soft skills include empathy, compassion, honesty, reassurance, clear communication and responsiveness, which make clients feel supported during difficult matters.
expertise
professionalism
honest approach
clear explanations
fee transparency
confidence and reassurance
supportive staff
empathy and compassion
knowledgeable
efficiency
ReviewSolicitors Review List
Martin
A Professional and Reassuring First Experience with Irwin Mitchell
I was recommended Irwin Mitchell by a friend while in the early stages of my divorce, and I recently had my first meeting with Marie Kilgallan. I was very impressed by her expertise, professionalism, and honest approach when discussing the possible outcomes of my case. Marie explained everything clearly, including the fees involved and the work that would be carried out, which gave me confidence and reassurance during a difficult time. Overall, my experience so far has been very positive, and I would definitely consider using Irwin Mitchell moving forward.
me
Clinical Negligence
Easy, helpful experience
Extremely helpful and explained everything clearly and thoroughly. I cannot thank Faisal Ali enough for his support. I would 100% recommend him to anyone needing help with a medical negligence case.
Bernadette
Irwin Mitchell great service
From our first meeting with Nicola Handley, she made us feel at ease. She talked us through the process step by step. She was professional, experienced and knowledgeable. She dealt with our case with empathy and compassion. I would fully recommend Irwin Mitchell.
Heather
Clinical Negligence
Medical negligence claim.
My experience with Irwin Mitcelle Solicitors has been outstanding. Lindsay Tomlinson has supported and guided us through the whole proceedings along with Kayleigh Hunter in what was a very complex claim. Her knowledge,professinalism,efficiency and genuin care has been incredable and we are so grateful to her and her team of experts . I would not hesitate to go to them in the future if the need ever arose.
Tim
Wills, Trusts & Probate
No response , been waiting 5 weeks to get a will released
Poor communication, impossible to speak to anyone who is dealing with the matter. Promise of call back within 3 working days never happens
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