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Poor Handling of a Time-Sensitive Clinical Negligence Enquiry
Avoid Mark Sutton at JMW Solicitors Manchester if you want a complex or time-sensitive clinical negligence enquiry handled properly. After I sent detailed corrections to JMW’s original assessment in January 2025, Mark Sutton told me they would “be in touch again soon”. When nothing substantive followed, I had to chase again in March, only to be told to “bear with us”. In reality, the matter then drifted for months without meaningful progress, until I had to raise limitation concerns myself in October. Mark Sutton gave no clear guidance on what evidence or expert route might realistically strengthen the case. Instead, the reasons for refusal seemed to expand over time. The reasoning was also inconsistent. JMW said it would be inappropriate to approach my treating doctors because any opinion would need to come from an independent expert, yet later correspondence still relied on a treating doctor’s note when it supported a point against my case. Even after I obtained additional documentary evidence that I believed materially strengthened the case, Mark Sutton still declined the matter. I later made a formal complaint. JMW admitted there had been a delay, but still gave no proper explanation for why the matter had been left to drift from March to October 2025 without meaningful progress. They also tried to minimise the complaint by saying their complaints process is usually reserved for clients, despite the fact that I had been referred to them through insurer-funded legal assistance. Overall, I was left with the clear view that Mark Sutton and JMW Solicitors Manchester did not handle this matter with the diligence, clarity or consistency I would expect.
