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Talbots Law Ltd

4.9 | 43 Reviews 43 Reviews | Private Client Law
2,977 Total Company Reviews info icon Private Client Law | info icon 2,977 Total Company Reviews Private Client Law | info icon 2,977 Total Company Reviews

Hays House, 25 Albion Street, Stoke-on-trent, ST1 1QF

01782262031

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Hays House, 25 Albion Street, Stoke-on-trent, ST1 1QF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8012462

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Talbots Law Ltd |

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Talbots Law Ltd only have 2977 reviews listed.

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4.9
Excellent
43 Reviews
95%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Accreditations

Talbots Law Ltd are accredited by

Children Law accreditation awarded to Talbots Law Ltd
Family Law Advanced accreditation awarded to Talbots Law Ltd
Family Mediation accreditation awarded to Talbots Law Ltd

Description

We’re Talbots Law, a firm of solicitors with 19 offices nationally. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.

Rankings by area of expertise

Local 1 / 18
National 255 / 11,148
4.8
Excellent
2,977 Reviews
93%
Value for
Money
10% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Talbots Law Ltd are accredited by

Children Law accreditation awarded to Talbots Law Ltd
Family Law Advanced accreditation awarded to Talbots Law Ltd
Family Mediation accreditation awarded to Talbots Law Ltd

Description

We’re Talbots Law, a firm of solicitors with 19 offices nationally. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.

Rankings by area of expertise

Wills, Trusts & Probate 1 / 10
Housing & Property 1 / 10
Family Law 1 / 12
Commercial Property 1 / 21
Personal Injury 1 / 15
Dispute Resolution 1 / 158
Private Client Law 1 / 2
Employment 1 / 8
Agriculture 1 / 63
Company & Commercial 1 / 12
Banking 1 / 11
Court of Protection and Deputyship 1 / 6
Clinical Negligence 1 / 9
Child Law 1 / 4
Consumer 1 / 12
Corporate Law 1 / 9
Professional Negligence 1 / 7
Contract Law 1 / 9
Money & Tax 1 / 7
Charities 1 / 7
Compliance Law 1 / 7
Construction 1 / 5
Land Law 1 / 9
Notary 1 / 8
Business Law 1 / 6
Company Law 1 / 8
Debt and Tax Law 1 / 8
Welfare & Benefits 1 / 6
Adjudication Law 1 / 4
Advertising and Marketing Law 1 / 8
Appeals Law 1 / 10
Care Law 1 / 7
Commercial Law 1 / 3
Copyright Law 1 / 4
Crime/ Criminal Defence 1 / 5
Driving offences 1 / 7
Education 1 / 5
Elder Law 1 / 4
Energy & Transport 1 / 9
Entertainment and Media Law 1 / 2
Environmental Law 1 / 5
Equality Law 1 / 12
Human rights 1 / 9
Inheritance Law 1 / 8
Planning Law 1 / 6
Regulations 1 / 8
Trade Law 1 / 20
Local 1 / 18

Contact details

01782262031
newenquiries@talbotslaw.co.uk
www.talbotslaw.co.uk

Hays House, 25 Albion Street, Stoke-on-trent, ST1 1QF

Reviews

4.9 /5 43 Reviews
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Star rating

    Rating

    Clients say

    Client reviews suggest strong expertise in conveyancing, wills, family law and immigration, with many praising smooth house purchases, visa applications and clear legal guidance. Positive soft skills repeatedly mentioned include professionalism, attentiveness, patience, empathy and prompt, reassuring communication. However, several clients reported serious frustrations: repeated delays, unanswered calls and emails, poor case management, errors in documents and funding advice, lack of proactive updates, and weak complaint handling. A few reviews also highlighted concerns about competence and confidentiality, with some describing the service as uncaring or negligent.

    Poor communication
    Lack of responses
    Confidentiality breach
    Serious negligence
    Avoidable delays
    Professional service
    Clear communication
    Prompt updates
    Helpful guidance
    Efficient handling

    ReviewSolicitors Review List

    Profile image of Tim

    Tim

    Verified
    Housing & Property

    Sale of property (probate)

    Tinsdills, and Helen Jaidy in particular, were excellent. They made the process of selling the property of my late aunt very smooth. Probate took a long while to be granted which meant that the timescales at the end needed to be compressed. But Helen made great efforts to keep things moving. Just before exchange an issue arose over whether there was a right of way for rear access to the property. Helen dealt with this clearly, quickly and efficiently to ensure it didn't block the process.

    Legal experts tagged in
    this review

    legal expert Helen Jaidy Helen Jaidy

    A representative from Talbots Law Ltd responded to this review

    Dear Tim Thank you for choosing us and leaving such positive feedback about your experience. We hope to work with you again in the future Kind regards Tinsdills Solicitors

    0
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    Profile image of Anonymous

    Anonymous

    Verified
    Wills, Trusts & Probate

    Grant of Probate

    The service from Tinsdills Solicitors has been excellent. The help and advice was clear from the outset. We feel confident to use again and also pass onto friends. Many thanks

    Legal experts tagged in
    this review

    legal expert Georgia Cliffe Georgia Cliffe

    A representative from Talbots Law Ltd responded to this review

    Thank you for choosing us and leaving such positive feedback about your experience. We hope to work with you again in the future Kind regards Tinsdills Solicitors

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Mrs McGing

    Mrs McGing

    Verified
    Dispute Resolution

    Will execution and Probate Dispute

    From initial consultation right through until complete resolution, James Faulkner and his colleagues at Tinsdills Solicitors, Hanley, Stoke on Trent, have been nothing but first class. Communication, response times and quality of service has been outstanding throughout. I am sure that without the input of James, we would not have reached such a rapid resolution. I would highly recommend and would not hesitate to use them again. Thank you James and Team. Kind Regards Mrs McGing, Mrs Simpson-Moore and Mr Brearley

    Solicitors tagged in
    this review

    legal expert James Faulkner James Faulkner

    A representative from Talbots Law Ltd responded to this review

    Thank you for choosing us and leaving such positive feedback about your experience . We hope to work with you again in the future Kind regards Tinsdills Solcitors

    0
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    Profile image of Samantha Gee

    Samantha Gee

    Verified
    Family Law

    Change of name

    Becky was very professional and dealt with my business promptly and smoothly. Very pleased and happy to have her to carry out my name change, would highly recommend her.

    Legal experts tagged in
    this review

    legal expert Becky Hulme Becky Hulme

    A representative from Talbots Law Ltd responded to this review

    Dear Samantha Thank you for choosing us and leaving such positive feedback about your experience. We hope to work with you again in the future Kind regards Tinsdills Solicitors

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Hall and Lancett

    Hall and Lancett

    Verified
    Commercial Property

    House Sale and Land Register

    A somewhat complicated piece of work to ourselves was handled efficiently and professionally by Kate. At all times Kate kept us informed and explained all matters to us. Any queries were dealt with quickly either by email, telephone or in person. We would highly recommend Kate who is highly approachable and knowledgeable.

    Solicitors tagged in
    this review

    legal expert Kate Wilson Kate Wilson

    A representative from Talbots Law Ltd responded to this review

    Thank you for choosing us and leaving such positive feedback about your experience. We hope to work with you again in the future. Kind regards, Tinsdills Solicitors

    0
    Collected on: ReviewSolicitor collection source logo

    Reviews

    4.8 /5 2977 Reviews
    Filter your results
    Star rating

      Rating

      Clients say

      Client reviews suggest strong expertise in conveyancing, wills, family law and immigration, with many praising smooth house purchases, visa applications and clear legal guidance. Positive soft skills repeatedly mentioned include professionalism, attentiveness, patience, empathy and prompt, reassuring communication. However, several clients reported serious frustrations: repeated delays, unanswered calls and emails, poor case management, errors in documents and funding advice, lack of proactive updates, and weak complaint handling. A few reviews also highlighted concerns about competence and confidentiality, with some describing the service as uncaring or negligent.

      Poor communication
      Lack of responses
      Confidentiality breach
      Serious negligence
      Avoidable delays
      Professional service
      Clear communication
      Prompt updates
      Helpful guidance
      Efficient handling

      ReviewSolicitors Review List

      Profile image of Daryl Bromley

      Daryl Bromley

      Land Law

      Succeeded where others have failed

      Having tried for years to get land registered to us we were contacted by Nick Playford who had taken this on, now, a few months later he has succeeded to get the registrations done and dusted.

      Solicitors tagged in
      this review

      legal expert Nicholas Playford Nicholas Playford

      A representative from Talbots Law Ltd responded to this review

      Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised. Thank you for using Talbots Law.

      0
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      Profile image of anonymous

      anonymous

      Just don’t. Read the other negative reviews they are totally accurate.

      Just don’t. Read the other negative reviews they are totally accurate.

      A representative from Talbots Law Ltd responded to this review

      Thank you for taking time to leave a review. We appreciate your comments and will take these on board to further enhance our service. Thank you for using Talbots Law

      0
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      Profile image of Elber W

      Elber W

      Worst case isn't no reply — they are leaking client info

      .What has disappointed us most about Talbots Law is not the lack of email responses, but the serious negligence of their solicitor in disclosing a client’s confidential information to us, and the complete lack of action from management after we reported it. We first instructed a solicitor at Talbots Law on 20 June to act for us in our house purchase. By 12 August, we still had not reached Exchange and were ultimately forced to change solicitors. A major reason for this was the solicitor’s serious negligence and lack of responsibility. We repeatedly reminded our solicitor that we would be leaving the UK for a holiday at the end of July and asked for confirmation before we left as to whether our signed original documents had been received. We received no response. Even while the solicitor was on holiday, the team failed to take any action or respond to our emails. However, this was not the most serious issue. The solicitor mistakenly mixed up our file with another client’s and sent us that client’s confidential emails and information. We were extremely shocked by this and immediately raised a complaint with the solicitor’s manager. Despite sending two emails, we have received no response from the manager whatsoever. We then escalated the matter to Talbots Law’s Complaints Department and requested that our solicitor be replaced. Instead, the Complaints Department refused to change our solicitor on the grounds that the relationship had broken down, and offered us a refund solution so that we could find another solicitor and bring the complaint to an end as quickly as possible. The most ironic part is that the client whose confidential information was disclosed to us was also ultimately unhappy with the solicitor’s service and requested a refund. I have lived in the UK for more than ten years and fully understand that property transactions can be slow. However, I have never experienced such a poor level of service from a law firm. I will continue to report this matter to the relevant third parties regarding the solicitor’s negligence in disclosing confidential client information and the failure of Talbots Law’s management to take appropriate action. If you still want to take your chances, you are welcome to choose them.

      A representative from Talbots Law Ltd responded to this review

      Thank you for bringing your feedback to our attention. We take any allegations involving service delays, management responsiveness, and—above all—data privacy and confidentiality with the utmost seriousness. While client confidentiality rules prevent us from discussing the specific details of any client file publicly, we want to address your concerns directly: Data Protection & Confidentiality: We hold data protection to the highest standard. Any potential breach of client confidentiality is a matter of critical concern. We have rigorous internal procedures for investigating potential data incidents, and where appropriate, reporting them to the Information Commissioner’s Office (ICO) and the Solicitors Regulation Authority (SRA). Communication & Delay: We apologize that your experience fell short of the clear communication and swift transaction timeline you expected, particularly regarding the receipt of your original documents prior to your travel. Management & Escalation: We regret that you felt your concerns were not addressed with the urgency they deserved. Our formal complaints procedure is designed to offer fair resolutions when a client relationship founders, including facilitating a smooth transition to alternative representation where appropriate. We note your intention to report these matters to external regulatory bodies. We fully respect your right to do so and will cooperate completely with any formal inquiries to ensure complete transparency.

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      Profile image of Caitie Robinson

      Caitie Robinson

      If you want the best immigration solicitor, choose Nisha Leel!

      Nisha Leel is a knowledgeable, skilled and attentive immigration solicitor. She answers all questions clearly and thoughtfully, completes the paperwork in a timely manner, and handles each case with respect. If you need a highly trained solicitor to represent you well and earn successful results, she is the one for you.

      Solicitors tagged in
      this review

      legal expert Nisha Leel Nisha Leel

      A representative from Talbots Law Ltd responded to this review

      Thank you for taking time to leave a review. We appreciate the positive comments and will share this with the relevant teams so that their hard work can be recognised. Thank you for using Talbots Law.

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      Profile image of Riza

      Riza

      Spouse visa application review :)

      Nisha helped us to achieve a spouse visa and was incredibly professional, helpful, and provided full clarity at every step of the way. She always made certain to reassure us throughout the process and share her knowledge and expertise to make everything feel more manageable. We would highly recommend her to others and are sincerely grateful for her services and guidance throughout the last year.

      Solicitors tagged in
      this review

      legal expert Nisha Leel Nisha Leel
      0
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