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Battens Solicitors Limited

4.4 | 27 Reviews 27 Reviews | Objects Causing Injuries
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First Floor, 7 Gay Street, Bath, Avon, BA1 2PH

Accepting new clients

First Floor, 7 Gay Street, Bath, Avon, BA1 2PH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633068

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Battens Solicitors Limited |

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Battens Solicitors Limited Review Scores & Client Satisfaction Overview

4.4
Excellent
87%
Value for
Money
85%
Success
Rate
85%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Battens Solicitors Limited are accredited by

Children Law accreditation awarded to Battens Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Battens Solicitors Limited
Family Law accreditation awarded to Battens Solicitors Limited

Description

At Battens, we understand everyone faces unique challenges, whether protecting family, interests, or business assets. We take the time to listen and guide you through life's milestones with wisdom and collaboration. Our clients rely on our renowned legal expertise, fresh thinking, and clear, jargon-free advice. Proud of our award-winning firm, we uphold 300 years of hard work, commitment, and timeless values in a complex, modern world.

Rankings by area of expertise

The rankings below show the areas of expertise that Battens Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Battens Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Battens Solicitors Limited are accredited by

Children Law accreditation awarded to Battens Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Battens Solicitors Limited
Family Law accreditation awarded to Battens Solicitors Limited

Description

At Battens, we understand everyone faces unique challenges, whether protecting family, interests, or business assets. We take the time to listen and guide you through life's milestones with wisdom and collaboration. Our clients rely on our renowned legal expertise, fresh thinking, and clear, jargon-free advice. Proud of our award-winning firm, we uphold 300 years of hard work, commitment, and timeless values in a complex, modern world.

Rankings by area of expertise

The rankings below show the areas of expertise that Battens Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Battens Solicitors Limited

Contact & Locations - Battens Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00 (Open)
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

First Floor, 7 Gay Street, Bath, Avon, BA1 2PH

Reviews

4.4 /5 27 Reviews
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Rating

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Clients say

What clients say about Battens Solicitors Limited

Clients praise the firm for strong expertise in conveyancing, wills, probate, family and commercial matters, and complex charity and business transactions. Reviewers value professionalism, efficiency, clear practical advice and subject-matter knowledge. Frequently highlighted soft skills are compassion, patience, approachability, clear communication, responsiveness and practicality — staff are described as supportive, friendly and calm under pressure, guiding clients through stressful or complex processes to favourable outcomes.

professional service
friendly staff
clear communication
timely responses
compassionate support
efficient conveyancing
knowledgeable advice
helpful guidance
proactive approach
stress‑reducing service

ReviewSolicitors Review List

Profile image of Davies

Davies

Personal Injury

Great communication

Kate Golding was particularly considerate and caring of my health needs in terms of her communication and I really appreciated this.

Solicitors tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Kate from our Personal Injury team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Mday

Personal Injury

Thanks Michelle

Great service from Michelle Green and Battens ... at no point did I feel pressured and had confidence in Michelle and Battens ... Very Happy

Legal experts tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Michelle from our Personal Injury team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Palumbo

Personal Injury

Friendly, supportive, efficient

Kate Golding provided a very professional service which we were very satisfied with. She demonstrated knowledge, experience and achieved the desired result which we were happy with. She was friendly, supportive, efficient, organised and maintained good communication, keeping us up to date and informed throughout the whole lengthy process. Thank you Kate and Battens Solicitors, I would highly recommend.

Solicitors tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Kate from our Personal Injury team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Green

Personal Injury

Helpful and understanding

We do really thank Michelle for all her great help and understanding of our accident, also for her great patience in completing our claim, which we do appreciate.

Legal experts tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Michelle from our Personal Injury team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Medway

Personal Injury

Very professional

Information provided was always clear, nothing was hidden. The process was as described before I instructed Battens. The outcome was better than I was expecting solely because of the professionalism of Michelle.

Legal experts tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Michelle from our Personal Injury team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Other Reviews

Profile image of Nick

Nick

Nick

I was impressed and encouraged by how the work I gave them was dealt with, no solicitors are cheap, but I was happy that what they provided compared to other solicitors I've used was good value.

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Rapid

Rapid

AVOID!! I use this solicitors firm for two separate business matters. They talk a very good talk but never provide the goods. All they care about is taking your money and never getting any results for you. Thanks to them I’ve incurred nearly £40,000 worth of losses. Never again.

A representative from Battens Solicitors Limited responded to this review

We are very sorry to receive this feedback. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. Due to obligations of confidentiality, we cannot comment further on specifics of the matter online but if you would like to discuss this further with us, please contact Katherine Gilmour at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour@battens.co.uk who is our Complaints Officer.

0
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Daniel T Shaw

Daniel

After years of good service, Battens has let us down. A week to open a file. Another week lost because the responsible person was on unannounced annual leave and did not get someone else to stand in and advance the matter. The managing director apologised, but does not agree such delay is important.

We are sorry to hear that you are unhappy with the handling of your enquiry. We assure you that the decision not to take on your case was not taken lightly. Please be assured that you have not been charged in this instance. Thank you for bringing this issue to our attention and we hope you are able to find a solicitor to carry out the work for you. Kind Regards Battens Solicitors

0
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Nick

Nick

Excellent advice given which was helpful in our venture to protect a community group and festival. Will use again!

A representative from Battens Solicitors Limited responded to this review

Thank you for your review. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Sue

Sue

BEWARE hidden costs. The advice we received was ok - nothing to compare it to - but we were not told we would be charged for the initial call or follow up work that we did not request (ie solicitor writing up their own notes and sending us a summary, proof reading that etc). They withdrew the second invoice when we contested it, so grateful for that but didnt need that hasstle. Make sure you are clear on what the charges are before you use this company if you want to use them!

1
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Reviews

4.8 /5 822 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Battens Solicitors Limited

Clients praise the firm for strong expertise in conveyancing, wills, probate, family and commercial matters, and complex charity and business transactions. Reviewers value professionalism, efficiency, clear practical advice and subject-matter knowledge. Frequently highlighted soft skills are compassion, patience, approachability, clear communication, responsiveness and practicality — staff are described as supportive, friendly and calm under pressure, guiding clients through stressful or complex processes to favourable outcomes.

professional service
friendly staff
clear communication
timely responses
compassionate support
efficient conveyancing
knowledgeable advice
helpful guidance
proactive approach
stress‑reducing service

ReviewSolicitors Review List

Profile image of Jennifer Northway

Jennifer Northway

Verified
Wills, Trusts & Probate

A professional and reliable service

A professional and reliable service throughout. The team at the firm was knowledgeable and approachable and provided helpful advice and support throughout the process which was much appreciated.

Legal experts tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Rosanna from our Wills, Trusts, Probate and Estate Administration team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Paul Ridges

Commercial Property

Dealing with the surrender of a shop lease

Could not recommend them highly enough contacted the Bridport branch and from that point on the service was totally professional my main point of contact was with Amy Heaver “thanks once again Amy” she really knows he job and pointed out several important issues with my landlords demands which proved to be very useful in negotiations resulting in a very favourable outcome and saved me a great deal of money and time

Solicitors tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Amy from our Commercial Property team based in our Bridport office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Hannah Gravenor

Housing & Property

Excellent service

Excellent, professional and efficient service provided by Ross and his conveyancing team at the Yeovil office. They made complex information regarding my transaction straightforward to understand and answered my many questions promptly. The fees were clearly set out from the start and the transaction moved forward swiftly thanks to the hard work of the team. I would definitely recommend Battens to friends and family.

Solicitors tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Ross from our Residential Conveyancing team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Anonymous

Verified
Housing & Property

Battens in Bridport - conveyancing

an excellent service provided by all the team, but especially Nicola - very good at responding to my enquiries - with patience, clarity and in a friendly professional positive manner. All info was sent with clear explanations of its content and relevant sections to note, so very supportive in guiding me through the legal processes.

Legal experts tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Nicola from our Residential Conveyancing team based in our Bridport office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Anonymous

Verified
Housing & Property

Wouldn't recommend to others

Found the experience challenging at times.

A representative from Battens Solicitors Limited responded to this review

We are sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you would like to raise your concerns with us, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Maltravers House, Petters Way, Yeovil BA20 1SH or by email katherine.gilmour@battens.co.uk. Kind regards, Battens Solicitors

0
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Other Reviews

Profile image of Beverly Clayton

Beverly Clayton

Beverly

Very professional with great communication. Used several times. Highly recommend

Thank you for your review and positive comments about our legal team in Wareham. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Simon Potter (Simon)

Simon

Christine supported me through the process of probate, throughout what was a very difficult time in my life, Christine dealt with the whole situation and my questions with the utmost professionalism and compassion. I will be forever grateful for this.

Thank you for your review and positive comments about Christine from our Wills, Trusts, Probate and Estate Administration team in Yeovil. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Christopher Hood

Christopher

In the past I have had some dreadful experiences with solicitors regarding the purchase and sale of property....but not this time. Battens were efficient, on the ball and did everything exactly as required without any surprises either time or cost wise. I thoroughly recommend Cate Barnes for her quiet proficiency, professionalism and competence. With her we were in great hands.

Thank you for your review and positive comments about Cate from our Conveyancing team in Poundbury. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Susan Peckham

Wills, Trusts & Probate

Susan

I have used Battens as my solicitors for over 25 years and have always found them to be professional and knowledgeable. They always convey a helpful and professionally sociable manner.

Solicitors tagged in
this review

Thank you for your review and positive comments about our Sherborne legal team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Mary Reilly

Mary

Awful service

Thank you for your comment. Unfortunately, we are unable to find any records of you on our system at the moment. If you would like to raise your concerns with us, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Maltravers House, Petters Way, Yeovil BA20 1SH or by email katherine.gilmour@battens.co.uk. Kind regards, Battens Solicitors

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