Christopher
Poor representation
Our case was passed over to a solicitor with this firm. The first communication was from the solicitor who informed us they didn't want to take us on, because they had too much work on. It became a very bad and very stressful experience. The advice was unclear. The communication was very poor. We were constantly made to feel small and unimportant, in relation to other more important cases the solicitor was working on. Having made a complaint we were only invited to a personal meeting, at the very end of the process when the invoices were being finalised. As well as a general reluctance to answer questions or admit there may have been failings. The solicitor that dealt with our case then left the company.
A representative from Ward Gethin Archer Limited responded to this review
We are sorry that you are unhappy with the service received. As your concerns have been raised as part of our formal complaints process, we will continue to liaise with you directly via that process.
