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excellent service
"I had a fantastic service. They were constant, supportive and very helpful. If I didn't understand anything, they would break things down for me. It was very professional and they knew what they were doing. "
158 Edmund Street, Birmingham, West Midlands, B3 2HB
Accepting new clients
158 Edmund Street, Birmingham, West Midlands, B3 2HB
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 597664
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Duncan Lewis Solicitors Ltd are accredited by
Duncan Lewis Solicitors, a multi award-winning national law firm, serves both corporate and private clients across 25 areas of law. Recognised by The Legal 500 and Chambers & Partners UK for our dedication and professionalism, we were recently crowned Law Firm of the Year at the LexisNexis Awards 2024 and Modern Law Awards 2023. Our team is passionate about giving people a voice and providing top-tier legal representation. As the largest legal aid provider in the UK, we also excel at representing society's most vulnerable with care and empathy.
The rankings below show the areas of expertise that Duncan Lewis Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Duncan Lewis Solicitors Ltd are accredited by
Duncan Lewis Solicitors, a multi award-winning national law firm, serves both corporate and private clients across 25 areas of law. Recognised by The Legal 500 and Chambers & Partners UK for our dedication and professionalism, we were recently crowned Law Firm of the Year at the LexisNexis Awards 2024 and Modern Law Awards 2023. Our team is passionate about giving people a voice and providing top-tier legal representation. As the largest legal aid provider in the UK, we also excel at representing society's most vulnerable with care and empathy.
The rankings below show the areas of expertise that Duncan Lewis Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
"I had a fantastic service. They were constant, supportive and very helpful. If I didn't understand anything, they would break things down for me. It was very professional and they knew what they were doing. "
"Duncan Lewis firm is one of the firm you can relied on and not being disappointed. They demonstrate a high level of commitment, and dedication to guide you in a way to make things so easy for you. They are professional and relentless to meet your demands."
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158 Edmund Street, Birmingham, West Midlands, B3 2HB
What clients say about Duncan Lewis Solicitors Ltd
Clients praise the firm for strong specialisms in immigration, asylum, family and housing law, with consistent expertise, strategic case management and courtroom capability. Reviews highlight clear, timely communication, thorough preparation and effective outcomes. Valued soft skills include compassion, patience, empathy, professionalism, respect and accessibility; clients report feeling listened to, reassured and supported throughout stressful processes. Translators and multilingual support are noted as beneficial, and clients frequently recommend the firm for reliability, dedication and attention to detail.
It was a pleasure to have this law firm on my side, through the roughly road, there was a light at the end of my hearing. Happy I got my baby in our care. Thank you
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Dear Alson We are grateful for your kind words. Our team is committed to delivering effective legal solutions with professionalism and care, and we are glad to know that this has been reflected in your experience. Kind regards, Duncan Lewis Solicitors
I am beyond thankful to this firm for saving us from the abuses of our local housing authority while in a nightmare temporary accommodation. My mental health was on the brink when Shelter referred me to this firm and the action from Eliza Thighearnaigh was swift. She was a huge support over the phone and communication was regular and open. She listened and expressed my needs in legal terms when making requirements of the council. Sailaja Tadepalli was handed the case and she made regular contact to make sure I felt supported and to check-in to make sure my needs were being met. She was communicative and gave concise advice when advising how I communicate with the council. I am immensely grateful for the help and assistance of both these solicitors. Thank you to Duncan Lewis.
Dear SJ We are delighted to hear that our team was able to support you through such a challenging time. We will ensure your message is passed on to them. Thank you for choosing Duncan Lewis. Kind regards, Duncan Lewis Solicitors Ltd
I am very grateful for Caroline Roche's support regarding a will and associated legal proceedings. Her guidance was so strong and steady, but it was her compassion and empathy that truly stood out. I honestly would have been lost without her during those final 12 months. During her pregnancy when things were finalizing through the court, she was under a lot of pressure whilst still supporting me, when she should have been having a much easier time. It is a testament to her professionalism and kindness that she remained so focused on our needs. I feel privileged to have had her as our legal counsel.
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Dear Shireen Thank you for your positive feedback. We are truly pleased to hear that you felt supported throughout the process. Wills and Probate Director Caroline Roche works hard to ensure every matter is handled with care, clarity and strong legal expertise. Kind regards, Duncan Lewis Solicitors
I am writing this review to express my deepest appreciation and gratitude for the outstanding service and support provided by my caseworker, Donnelly Clata Mazarello, throughout my children’s case. From the very beginning, Donnelly demonstrated exceptional professionalism, dedication, and compassion, making an incredibly challenging time in my life much more manageable. My case was handled with the utmost care, attention, and efficiency. Donnelly ensured that every aspect was managed thoroughly and in a timely manner. The process was smooth and well-organized, with no detail overlooked. I always felt confident that my case was in the best possible hands. Donnelly went above and beyond to make me feel supported, respected, and understood. She displayed genuine empathy and patience, taking the time to listen carefully to my concerns and explaining each step of the process clearly. Her calm and reassuring approach made me feel comfortable and confident throughout the entire experience. The quality of communication was exceptional. Donnelly maintained regular contact through phone calls and emails, ensuring that I was always informed and updated on any developments. She was always prompt in responding to any queries and explained everything in a clear, concise, and professional manner. I never once felt left out of the loop or uncertain about what was happening. The level of service I received was exemplary. Donnelly was consistently available, approachable, and responsive whenever I needed assistance. She managed her time and commitments impeccably, ensuring that I always received the support and attention required. Her reliability and consistency provided great reassurance throughout my case. Donnelly’s professionalism and depth of legal knowledge were evident at every stage. She demonstrated a strong understanding of family law and procedures, providing clear guidance and well-considered advice. Her expertise inspired confidence and helped me make informed decisions with peace of mind. Moreover, Donnelly secured the services of a barrister to appear for me at the court hearing. The barrister, along with Donnelly and the entire legal team, worked seamlessly together to ensure the best possible outcome. They were all supportive, diligent, and highly professional throughout the process. Overall, my experience has been nothing short of exceptional. Everything was handled smoothly, efficiently, and with the highest level of professionalism. Donnelly Clata Mazarello and her firm have truly exceeded all expectations - they are, without a doubt, the best firm I have ever dealt with. I am deeply grateful for their dedication, compassion, and outstanding service.
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Dear MD Thank you for your feedback. We are pleased to know that Family Law Caseworker Donnelly Clata Mazarello was able to support you effectively and that you had a positive experience with our firm. We take pride in maintaining high standards of client care across all departments, and your comments are appreciated by the team. Kind regards, Duncan Lewis Solicitors
I would like to extend my heartfelt thanks to Duncan Lewis Solicitors, and in particular to Shalini Mishra, who handled my case with exceptional professionalism, care, and attention to detail. From the beginning, Shalini was incredibly supportive and reassuring. She took the time to clearly explain each step of the legal process, always ensuring that I felt informed and confident. Her communication was consistent and thoughtful whether by phone, email, and video conference, I always felt that I was being listened to and respected. What stood out most was Shalini’s dedication and empathy. She treated my case not just as a legal matter, but as something personal and important. Her legal knowledge, patience, and determination gave me a sense of comfort during what was otherwise a very stressful time. I truly appreciate the quality of service I received from Duncan Lewis Solicitors. They were available when I needed them, professional in all interactions, and demonstrated genuine care for my wellbeing and outcome. Thank you once again for everything you’ve done for me. I wouldn’t hesitate to recommend Duncan Lewis, especially Shalini Mishra, to anyone in need of legal support.
No response to initial enquiry or follow-up email – disappointing service for urgent tribunal matter I contacted Duncan Lewis Solicitors on 1 April 2026 requesting urgent solicitor representation for an ongoing Employment Tribunal claim with a linked social housing dispute. I clearly explained that I am currently out of work, have already submitted an ET1 and received the ET3 response, and urgently need experienced legal counsel to prepare for the initial hearing. I have substantial evidence and asked to explore Legal Aid eligibility or suitable funding options. I received an automated reply the same day confirming my details had been forwarded to the relevant team. It provided Client Referral ID Number 285621087 and stated that someone would contact me “at their earliest opportunity during office hours”. I sent a polite follow-up email asking for an update, but have received no response to either my original enquiry or the follow-up. It is now 9 April 2026 — over a full week later — and I have had zero contact whatsoever: no phone call, no email, and no acknowledgement. This complete lack of follow-up from a firm that advertises itself as a top-tier Legal 500 and Chambers-ranked practice is very disappointing. When someone facing active tribunal proceedings, significant stress, and an urgent need for professional representation reaches out, basic communication and timely response should be the minimum standard. The silence has left me feeling ignored and more overwhelmed at a time when I most need reliable legal support to move my case forward and seek justice. I don't know if the firm is going through a difficult period, but this is how I have been treated so far. I wanted to share this honest review to help other potential clients make an informed decision. My name is Bradley. Client Referral ID: 285621087 (enquiry sent 1 April 2026)
Dear Ordo_ab_chao We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
I am very grateful for Caroline Roche's support regarding a will and associated legal proceedings. Her guidance was so strong and steady, but it was her compassion and empathy that truly stood out. I honestly would have been lost without her during those final 12 months. During her pregnancy when things were finalizing through the court, she was under a lot of pressure whilst still supporting me, when she should have been having a much easier time. It is a testament to her professionalism and kindness that she remained so focused on our needs. I feel privileged to have had her as our legal counsel.
Dear Shireen Thank you for your positive feedback. We are truly pleased to hear that you felt supported throughout the process. Wills and Probate Director Caroline Roche works hard to ensure every matter is handled with care, clarity and strong legal expertise. Kind regards, Duncan Lewis Solicitors
Raj Vardhan Choubey handled my case with professionalism and solid legal knowledge. He was clear in explaining the process and made complex matters easier to understand. Communication was generally good, though responses could sometimes be quicker. Overall, he’s a capable and trustworthy solicitor who shows genuine care for his clients
Dear Azhar Thank you for your feedback. We are pleased to know that Caseworker Raj Vardhan Choubey was able to support you effectively and that you had a positive experience with our firm. We take pride in maintaining high standards of client care across all departments, and your comments are appreciated by the team. Kind regards, Duncan Lewis Solicitors
My case was complex and difficult. I sincerely thank you for using your professional skills to help me through it.
Dear Halima Thank you for sharing your experience. We are delighted that Duncan Lewis was able to guide you through the process with care and professionalism. Our team is committed to supporting clients during challenging times. Kind regards, Duncan Lewis Solicitors
I consider it a wonderful experience because of the good attention and quick response. You can place an advertisement for companies with the name... We are the best because you really have a cadre of experienced and caring lawyers.
Dear Loukman Your feedback is greatly appreciated. We are glad that our team could assist you and that you felt supported throughout your matter. Kind regards, Duncan Lewis Solicitors
What clients say about Duncan Lewis Solicitors Ltd
Clients praise the firm for strong specialisms in immigration, asylum, family and housing law, with consistent expertise, strategic case management and courtroom capability. Reviews highlight clear, timely communication, thorough preparation and effective outcomes. Valued soft skills include compassion, patience, empathy, professionalism, respect and accessibility; clients report feeling listened to, reassured and supported throughout stressful processes. Translators and multilingual support are noted as beneficial, and clients frequently recommend the firm for reliability, dedication and attention to detail.
Mr Patel helped me in a very complex case regarding family law matters and children matters, Mr Patel always communicated with me in both phone calls and emails to make sure I understood what was happening and if I had any "instructions" to give him. He has a legal knowledge that is beyond what I have ever seen, my case has been ongoing for years, but Mr Patel has a patience that is admirable and over and over he explained to me even when I didnt or couldn't comprehend it myself , the situation, or understand. Mr Patel always had me and my children's best interest and he made sure legally I was aware of my rights.. Mr Patel went beyond for us, I will always be grateful and remember what he did for me. Kindest Regards N.P
stressfull experience- My experience with Nicole francisco at duncan was disappointing . throughoout my family lawmatter , i experience significant delays , lack of support and poor communication. she bever understood the case and repeatedly explained the case updates chashing for inofrmation. I raised formal and writted complaints and the replay was either supervisor on the case has left the firm or the solictor is new, why would you assign big case to unexperience lawyers , they charge you advance and they will charge you till the last penny when you raise concern. ,would not recommend this firm and especially if you are dealing with the above mentioned solicitor .
I cannot recommend Jade Whitelaw highly enough. She represented me in relation to a Non-Molestation Order and Occupation Order and handled my case with exceptional care, professionalism, and compassion throughout. Jade was attentive from the very beginning, taking the time to listen carefully and ensure that every detail of my situation was properly understood. She was incredibly patient and thorough when taking my statement, guiding me through the process with sensitivity and reassurance during what was an extremely difficult and emotional time. Her expertise, dedication, and attention to detail helped me achieve a positive outcome, and I always felt supported and well-informed at every stage of the proceedings. Jade's calm and compassionate approach made a challenging situation much more manageable, and I am truly grateful for all of her hard work and support. Thank you, Jade, for your professionalism, kindness, and commitment to securing the best possible result for me. Kristiana Thomas
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I am very grateful for the ongoing support I continue to receive from Duncan Lewis Solicitors Ltd, especially from Bansari Mevcha, who has represented me across multiple ongoing family law matters, including Financial Remedies. Dealing with family, children, and divorce matters can be incredibly stressful and emotionally challenging, but throughout the process I have felt genuinely supported, listened to, and reassured. Bansari has always been professional, approachable, and understanding. She explains everything clearly in a way that is easy to understand and provides practical and honest advice which has helped me make informed decisions during a very difficult time. I have always been kept updated on my matters, and communication has consistently been timely, professional, and reassuring. What I appreciate most is her calm and supportive manner alongside her strong legal knowledge and commitment to my case. The support I continue to receive has made a difficult situation much easier to navigate, and I feel confident that my matters are being handled with care and professionalism. I would definitely recommend Duncan Lewis Solicitors, and Bansari Mevcha to anyone needing reliable and supportive family law representation.
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Sophie Rayment was truly incredible. After months and months of no progress and things not going how I'd hope in court, Sophie took over and suddenly everything started to fall into place. She went above and beyond to make sure deadlines were met, that I understood everything that was happening and that my statements were the best possible representation of my position and circumstances. I went from having nothing I wanted to everything in one hearing and I attribute this to Sophie and the incredible barrister she instructed. I would choose Sophie above any other solicitor going forward. Her responses were timely and informative, she took time to respond to my questions, no matter how obscure, and the depth and breadth of her legal knowledge surpasses anything I had experienced previously. I could not say one bad thing about my experience with her. Thank you for everything!
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Dear Alexandra Thank you for your kind feedback. We are pleased to hear that Child Care Director Sophie Rayment provided clear guidance and strong representation throughout your case. Your recognition is greatly appreciated. Kind regards, Duncan Lewis Solicitors
Mr Patel, i dont know what would have become of me and my children if we didnt have you.. Thank you from my heart, you helped me in every way I needed , im forever grateful for you.. Mr Patel helped me in a very complex case regarding family law matters and children matters, Mr Patel always communicated with me in both phone calls and emails to make sure I understood what was happening and if I had any "instructions" to give him. He has a legal knowledge that is beyond what I have ever seen, my case has been ongoing for years, but Mr Patel has a patience that is admirable and over and over he explained to me even when I didnt or couldn't comprehend it myself , the situation, Mr Patel never gave up on me, Thank you for hearing me , for helping me I will never forget you Mr Patel.. Kindest Regards N.P
I would like to express my heartfelt gratitude to Tehseen Afreen for her exceptional support, dedication, and professionalism throughout my asylum case. From the very beginning, Tehseen Afreen treated me with kindness, respect, and understanding. She worked tirelessly on my case, kept me informed at every stage, and was always available to answer my questions and provide guidance. During a very important and stressful period of my life, her support gave me confidence and reassurance. I am deeply grateful for all the hard work, effort, and commitment that Tehseen Afreen invested in my case. Thanks to her professionalism and dedication, I have now received a positive outcome on my asylum claim, which will have a life-changing impact on my future. I would also like to thank Duncan Lewis Solicitors for their excellent service and support. I highly recommend both Tehseen Afreen and Duncan Lewis Solicitors to anyone seeking professional and compassionate legal representation. Thank you once again, Tehseen Afreen, for your outstanding work, patience, and unwavering support throughout my case. Your help and dedication will always be remembered and greatly appreciated. Subhanullah Khogyanai
I cannot recommend Jade Whitelaw highly enough. She represented me in relation to a Non-Molestation Order and Occupation Order and handled my case with exceptional care, professionalism, and compassion throughout. Jade was attentive from the very beginning, taking the time to listen carefully and ensure that every detail of my situation was properly understood. She was incredibly patient and thorough when taking my statement, guiding me through the process with sensitivity and reassurance during what was an extremely difficult and emotional time. Her expertise, dedication, and attention to detail helped me achieve a positive outcome, and I always felt supported and well-informed at every stage of the proceedings. Jade's calm and compassionate approach made a challenging situation much more manageable, and I am truly grateful for all of her hard work and support. Thank you, Jade, for your professionalism, kindness, and commitment to securing the best possible result for me.
I would like to sincerely thank Duncan Lewis Solicitors for the excellent service they provided in handling my case. My case was handled with great care and professionalism. I received clear and helpful guidance throughout the entire process, and all my questions were answered thoroughly and in a way that was easy to understand. My solicitor, Trishita Saha, was extremely professional, kind, and supportive. She provided excellent guidance in responding to my questions and always made sure I understood every step of my case. Her communication was clear, respectful, and very reassuring. Communication was excellent throughout, both by phone and email. I always received timely updates and felt fully informed about the progress of my case. Overall, the service was of a very high standard, and the team was always available whenever I needed assistance. Their legal knowledge and professionalism gave me confidence and peace of mind throughout the process. I am very grateful for their support and would highly recommend Duncan Lewis Solicitors to anyone in need of legal assistance.
My Caseworker is one of the best ever i give her all the credits. She works with me during this difficult time and always handled my case with a professional manner. She never misses any appointments and always calls on time. I got all emails and information correctly. I will recommend her and her great job a million times if possible. Sai Keerthana Potharm, I wish to thank you for your wonderful services this world needs many people like you. Your work is absolutely amazing and makes me more comfortable I won't forget your advice and kindness. So therefore I will give you a 5 star 🌟 straight away. Thank you for your consideration and work keep up the momentum and great energy. One thing for sure she knows her job and respect me for who I am that means so much to me. It has been a wonderful journey with you Sai be blessed.
Dear Hakeem Thank you for taking the time to share your experience. We are really pleased to hear that Caseworker Sai Keerthana Potharm was able to support you effectively. Kind regards, Duncan Lewis Solicitors
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