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excellent service
"I had a fantastic service. They were constant, supportive and very helpful. If I didn't understand anything, they would break things down for me. It was very professional and they knew what they were doing. "
158 Edmund Street, Birmingham, West Midlands, B3 2HB
Accepting new clients
158 Edmund Street, Birmingham, West Midlands, B3 2HB
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 597664
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Duncan Lewis Solicitors Ltd are accredited by
Duncan Lewis Solicitors, a multi award-winning national law firm, serves both corporate and private clients across 25 areas of law. Recognised by The Legal 500 and Chambers & Partners UK for our dedication and professionalism, we were recently crowned Law Firm of the Year at the LexisNexis Awards 2024 and Modern Law Awards 2023. Our team is passionate about giving people a voice and providing top-tier legal representation. As the largest legal aid provider in the UK, we also excel at representing society's most vulnerable with care and empathy.
The rankings below show the areas of expertise that Duncan Lewis Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Duncan Lewis Solicitors Ltd are accredited by
Duncan Lewis Solicitors, a multi award-winning national law firm, serves both corporate and private clients across 25 areas of law. Recognised by The Legal 500 and Chambers & Partners UK for our dedication and professionalism, we were recently crowned Law Firm of the Year at the LexisNexis Awards 2024 and Modern Law Awards 2023. Our team is passionate about giving people a voice and providing top-tier legal representation. As the largest legal aid provider in the UK, we also excel at representing society's most vulnerable with care and empathy.
The rankings below show the areas of expertise that Duncan Lewis Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
"I had a fantastic service. They were constant, supportive and very helpful. If I didn't understand anything, they would break things down for me. It was very professional and they knew what they were doing. "
"Duncan Lewis firm is one of the firm you can relied on and not being disappointed. They demonstrate a high level of commitment, and dedication to guide you in a way to make things so easy for you. They are professional and relentless to meet your demands."
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158 Edmund Street, Birmingham, West Midlands, B3 2HB
What clients say about Duncan Lewis Solicitors Ltd
Clients praise the firm for strong specialisms in immigration, asylum, family and housing law, with consistent expertise, strategic case management and courtroom capability. Reviews highlight clear, timely communication, thorough preparation and effective outcomes. Valued soft skills include compassion, patience, empathy, professionalism, respect and accessibility; clients report feeling listened to, reassured and supported throughout stressful processes. Translators and multilingual support are noted as beneficial, and clients frequently recommend the firm for reliability, dedication and attention to detail.
From the beginning, Denny Joseph Derasahayam was supportive, respectful, and understanding. He explained everything clearly, responded to my questions patiently, and kept me updated throughout the process. His communication by email and phone was always professional and timely. I was very satisfied with the quality of service and the way my case was handled. Denny showed strong legal knowledge, professionalism, and genuine concern for my situation, which gave me confidence and peace of mind during a difficult time. I sincerely appreciate his hard work and would highly recommend Duncan Lewis Solicitors and Denny Joseph Derasahayam to anyone needing legal assistance.
Dear Raihan Thank you for your kind feedback. We are pleased to hear that Caseworker Denny Joseph Derasahayam was able to support you and achieve a positive outcome. Kind regards, Duncan Lewis Solicitors
This review was submitted by a verified client of Duncan Lewis Solicitors Ltd.
She was brilliant at her job. Kept me in the loop with everything. Great advice and probably the best solicitor I have ever had! Thank you and I wish you all the best!
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Dear Alison Thank you for your kind words. We are thrilled to hear that Child Care Chartered Legal Executive Leanne Hewett was able to successfully resolve your case. Kind regards, Duncan Lewis Solicitors
I was working with Mozes Salvatore and Bahar Ata in this case. They were asked if they could liaise with a police force on my behalf regarding a questionable police investigation that resulted in No Further Action taken. Mozes said he was going to charge £6,000 for this work which was simply ridiculous. I then made representations and sent a form that Mozes requested but Bahar and Mozes both ignored my e-mails so I will be rating them a 1 star but would rate zero if I could.
Dear Gordon We would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
I am writing to express my dissatisfaction with the level of service I encountered while attempting to reach Duncan Lewis Law firm for assistance with a new legal matter. On five separate occasions today, I attempted to contact their office, and each time I encountered significant delays and, unfortunately, dropped calls. Below is a summary of my attempts: 1. Call 1: After a 15-minute hold, my call was disconnected. 2. Call 2: After a 10-minute wait, my call was again dropped. 3. Call 3: Someone answered, but the call was abruptly terminated. 4. Call 4: After waiting for another 15 minutes, the call was disconnected once more. 5. Call 5: I spoke with a representative who appeared to be located at an overseas call centre. I explained my prior experiences and began to provide my first name, but after being placed on hold for over 10 minutes, I chose to hang up. It is truly inconceivable that a law firm of this stature lacks robust measures to monitor the effectiveness of its customer service representatives. First impressions matter greatly in the legal field, and my experiences have regrettably led me to seek representation from another firm. I hope this feedback is taken constructively and prompts an evaluation of your call handling processes to improve future client experiences.
Dear Dr Taylor We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
regret to write this review regarding the unsatisfactory experience I had with Duncan&Lewis firm concerning my case. Unfortunately, the level of diligence and attention to detail was severely lacking, which resulted in a significant sense of confusion of the case and frustration on my part. After some more experience with another firm, I can confidently say, that from the beginning, it was apparent that there was little understanding of my needs. The careless approach to managing the complexities of my case and the absence of a solid strategy demonstrated a lack of commitment to achieving a favorable outcome. The issues and confusion that arose from neglectful handling have left me feeling unsupported and disheartened. Additionally, I was not informed about any alternatives in a timely manner. On two occasions, I found myself disheartened the day/ evening before a hearing, with last-minute comments that I should drop the case, instead of well-planned advice. Had I been informed earlier and worked on the best possible strategy and plan, they could have saved me a lot of time, stress, and money. My complex case was assigned to a junior solicitor, and according to our contract, a senior solicitor was supposed to supervise and regularly review all work, especially our finished statements. Unfortunately, this did not happen. The statements were written in a very rushed and confusing manner, making it difficult for the judge to quickly grasp the main information and evidence. Despite my concerns regarding the amount of evidence we were submitting, the team insisted on this approach, which ultimately led to extra hearings and unnecessary delays. The firm was very expensive, yet the high fees did not mirror the attention my case required or the support I deserved. Each extra hearing, costing me approximately £5,000 to £7,000, only added to the overall confusion and complexity of the case, instead of simplifying it and focusing on the most important issues. Communication was often unclear, inaccurate, lacking in main points, making it difficult for me to grasp essential information about various stages. The responsiveness to my inquiries was inadequate, which compounded my anxiety and made it challenging to navigate a situation that was already complicated. We went through three hearings, at least one, possibly two of which could have been avoided had I been informed of the realistic outcome well in advance and offered more constructive alternatives. My lack of confidence in the team’s expertise has only continued to grow, and I did not feel that I received the best possible assistance. I submitted a complaint to the principal office about six weeks ago and have yet to receive any response. I am truly disappointed by the overall experience with this firm.
Dear Petra We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
I would like to sincerely thank Duncan Lewis Solicitors for the excellent service they provided in handling my case. My case was handled with great care and professionalism. I received clear and helpful guidance throughout the entire process, and all my questions were answered thoroughly and in a way that was easy to understand. My solicitor, Trishita Saha, was extremely professional, kind, and supportive. She provided excellent guidance in responding to my questions and always made sure I understood every step of my case. Her communication was clear, respectful, and very reassuring. Communication was excellent throughout, both by phone and email. I always received timely updates and felt fully informed about the progress of my case. Overall, the service was of a very high standard, and the team was always available whenever I needed assistance. Their legal knowledge and professionalism gave me confidence and peace of mind throughout the process. I am very grateful for their support and would highly recommend Duncan Lewis Solicitors to anyone in need of legal assistance.
I hired a lawyer and he excelled in common law; his skills were outstanding.
Dear Mohammed Thank your for your kind words. We are delighted to hear that you had a great experience with our team. Kind regards, Duncan Lewis Solicitors
No response to initial enquiry or follow-up email – disappointing service for urgent tribunal matter I contacted Duncan Lewis Solicitors on 1 April 2026 requesting urgent solicitor representation for an ongoing Employment Tribunal claim with a linked social housing dispute. I clearly explained that I am currently out of work, have already submitted an ET1 and received the ET3 response, and urgently need experienced legal counsel to prepare for the initial hearing. I have substantial evidence and asked to explore Legal Aid eligibility or suitable funding options. I received an automated reply the same day confirming my details had been forwarded to the relevant team. It provided Client Referral ID Number 285621087 and stated that someone would contact me “at their earliest opportunity during office hours”. I sent a polite follow-up email asking for an update, but have received no response to either my original enquiry or the follow-up. It is now 9 April 2026 — over a full week later — and I have had zero contact whatsoever: no phone call, no email, and no acknowledgement. This complete lack of follow-up from a firm that advertises itself as a top-tier Legal 500 and Chambers-ranked practice is very disappointing. When someone facing active tribunal proceedings, significant stress, and an urgent need for professional representation reaches out, basic communication and timely response should be the minimum standard. The silence has left me feeling ignored and more overwhelmed at a time when I most need reliable legal support to move my case forward and seek justice. I don't know if the firm is going through a difficult period, but this is how I have been treated so far. I wanted to share this honest review to help other potential clients make an informed decision. My name is Bradley. Client Referral ID: 285621087 (enquiry sent 1 April 2026)
Dear Ordo_ab_chao We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
Indian man hung up on me just now to avoid a serious situation where lawyer has left, as he didn’t want to deal with the call. This man needs to be fired asap
Dear Lia We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
Dear Jyoti Shaw, I would like to sincerely thank you for the excellent work you have done for me. During my interview, you supported me in a very professional and helpful way, giving me confidence throughout the process. Because of your hard work and dedication, I have now received my legal status, which means a lot to me. You are truly honest, reliable, and very good at what you do. Thank you once again, and I highly recommend you to anyone in need of legal assistance.
Dear Shiine We are delighted to hear that you experienced such professionalism and dedication from our team. Thank you for trusting us with your case. Kind regards, Duncan Lewis Solicitors
What clients say about Duncan Lewis Solicitors Ltd
Clients praise the firm for strong specialisms in immigration, asylum, family and housing law, with consistent expertise, strategic case management and courtroom capability. Reviews highlight clear, timely communication, thorough preparation and effective outcomes. Valued soft skills include compassion, patience, empathy, professionalism, respect and accessibility; clients report feeling listened to, reassured and supported throughout stressful processes. Translators and multilingual support are noted as beneficial, and clients frequently recommend the firm for reliability, dedication and attention to detail.
Mr Patel helped me in a very complex case regarding family law matters and children matters, Mr Patel always communicated with me in both phone calls and emails to make sure I understood what was happening and if I had any "instructions" to give him. He has a legal knowledge that is beyond what I have ever seen, my case has been ongoing for years, but Mr Patel has a patience that is admirable and over and over he explained to me even when I didnt or couldn't comprehend it myself , the situation, or understand. Mr Patel always had me and my children's best interest and he made sure legally I was aware of my rights.. Mr Patel went beyond for us, I will always be grateful and remember what he did for me. Kindest Regards N.P
stressfull experience- My experience with Nicole francisco at duncan was disappointing . throughoout my family lawmatter , i experience significant delays , lack of support and poor communication. she bever understood the case and repeatedly explained the case updates chashing for inofrmation. I raised formal and writted complaints and the replay was either supervisor on the case has left the firm or the solictor is new, why would you assign big case to unexperience lawyers , they charge you advance and they will charge you till the last penny when you raise concern. ,would not recommend this firm and especially if you are dealing with the above mentioned solicitor .
I cannot recommend Jade Whitelaw highly enough. She represented me in relation to a Non-Molestation Order and Occupation Order and handled my case with exceptional care, professionalism, and compassion throughout. Jade was attentive from the very beginning, taking the time to listen carefully and ensure that every detail of my situation was properly understood. She was incredibly patient and thorough when taking my statement, guiding me through the process with sensitivity and reassurance during what was an extremely difficult and emotional time. Her expertise, dedication, and attention to detail helped me achieve a positive outcome, and I always felt supported and well-informed at every stage of the proceedings. Jade's calm and compassionate approach made a challenging situation much more manageable, and I am truly grateful for all of her hard work and support. Thank you, Jade, for your professionalism, kindness, and commitment to securing the best possible result for me. Kristiana Thomas
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I am very grateful for the ongoing support I continue to receive from Duncan Lewis Solicitors Ltd, especially from Bansari Mevcha, who has represented me across multiple ongoing family law matters, including Financial Remedies. Dealing with family, children, and divorce matters can be incredibly stressful and emotionally challenging, but throughout the process I have felt genuinely supported, listened to, and reassured. Bansari has always been professional, approachable, and understanding. She explains everything clearly in a way that is easy to understand and provides practical and honest advice which has helped me make informed decisions during a very difficult time. I have always been kept updated on my matters, and communication has consistently been timely, professional, and reassuring. What I appreciate most is her calm and supportive manner alongside her strong legal knowledge and commitment to my case. The support I continue to receive has made a difficult situation much easier to navigate, and I feel confident that my matters are being handled with care and professionalism. I would definitely recommend Duncan Lewis Solicitors, and Bansari Mevcha to anyone needing reliable and supportive family law representation.
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Sophie Rayment was truly incredible. After months and months of no progress and things not going how I'd hope in court, Sophie took over and suddenly everything started to fall into place. She went above and beyond to make sure deadlines were met, that I understood everything that was happening and that my statements were the best possible representation of my position and circumstances. I went from having nothing I wanted to everything in one hearing and I attribute this to Sophie and the incredible barrister she instructed. I would choose Sophie above any other solicitor going forward. Her responses were timely and informative, she took time to respond to my questions, no matter how obscure, and the depth and breadth of her legal knowledge surpasses anything I had experienced previously. I could not say one bad thing about my experience with her. Thank you for everything!
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Dear Alexandra Thank you for your kind feedback. We are pleased to hear that Child Care Director Sophie Rayment provided clear guidance and strong representation throughout your case. Your recognition is greatly appreciated. Kind regards, Duncan Lewis Solicitors
Mr Patel, i dont know what would have become of me and my children if we didnt have you.. Thank you from my heart, you helped me in every way I needed , im forever grateful for you.. Mr Patel helped me in a very complex case regarding family law matters and children matters, Mr Patel always communicated with me in both phone calls and emails to make sure I understood what was happening and if I had any "instructions" to give him. He has a legal knowledge that is beyond what I have ever seen, my case has been ongoing for years, but Mr Patel has a patience that is admirable and over and over he explained to me even when I didnt or couldn't comprehend it myself , the situation, Mr Patel never gave up on me, Thank you for hearing me , for helping me I will never forget you Mr Patel.. Kindest Regards N.P
I would like to express my heartfelt gratitude to Tehseen Afreen for her exceptional support, dedication, and professionalism throughout my asylum case. From the very beginning, Tehseen Afreen treated me with kindness, respect, and understanding. She worked tirelessly on my case, kept me informed at every stage, and was always available to answer my questions and provide guidance. During a very important and stressful period of my life, her support gave me confidence and reassurance. I am deeply grateful for all the hard work, effort, and commitment that Tehseen Afreen invested in my case. Thanks to her professionalism and dedication, I have now received a positive outcome on my asylum claim, which will have a life-changing impact on my future. I would also like to thank Duncan Lewis Solicitors for their excellent service and support. I highly recommend both Tehseen Afreen and Duncan Lewis Solicitors to anyone seeking professional and compassionate legal representation. Thank you once again, Tehseen Afreen, for your outstanding work, patience, and unwavering support throughout my case. Your help and dedication will always be remembered and greatly appreciated. Subhanullah Khogyanai
I cannot recommend Jade Whitelaw highly enough. She represented me in relation to a Non-Molestation Order and Occupation Order and handled my case with exceptional care, professionalism, and compassion throughout. Jade was attentive from the very beginning, taking the time to listen carefully and ensure that every detail of my situation was properly understood. She was incredibly patient and thorough when taking my statement, guiding me through the process with sensitivity and reassurance during what was an extremely difficult and emotional time. Her expertise, dedication, and attention to detail helped me achieve a positive outcome, and I always felt supported and well-informed at every stage of the proceedings. Jade's calm and compassionate approach made a challenging situation much more manageable, and I am truly grateful for all of her hard work and support. Thank you, Jade, for your professionalism, kindness, and commitment to securing the best possible result for me.
I would like to sincerely thank Duncan Lewis Solicitors for the excellent service they provided in handling my case. My case was handled with great care and professionalism. I received clear and helpful guidance throughout the entire process, and all my questions were answered thoroughly and in a way that was easy to understand. My solicitor, Trishita Saha, was extremely professional, kind, and supportive. She provided excellent guidance in responding to my questions and always made sure I understood every step of my case. Her communication was clear, respectful, and very reassuring. Communication was excellent throughout, both by phone and email. I always received timely updates and felt fully informed about the progress of my case. Overall, the service was of a very high standard, and the team was always available whenever I needed assistance. Their legal knowledge and professionalism gave me confidence and peace of mind throughout the process. I am very grateful for their support and would highly recommend Duncan Lewis Solicitors to anyone in need of legal assistance.
My Caseworker is one of the best ever i give her all the credits. She works with me during this difficult time and always handled my case with a professional manner. She never misses any appointments and always calls on time. I got all emails and information correctly. I will recommend her and her great job a million times if possible. Sai Keerthana Potharm, I wish to thank you for your wonderful services this world needs many people like you. Your work is absolutely amazing and makes me more comfortable I won't forget your advice and kindness. So therefore I will give you a 5 star 🌟 straight away. Thank you for your consideration and work keep up the momentum and great energy. One thing for sure she knows her job and respect me for who I am that means so much to me. It has been a wonderful journey with you Sai be blessed.
Dear Hakeem Thank you for taking the time to share your experience. We are really pleased to hear that Caseworker Sai Keerthana Potharm was able to support you effectively. Kind regards, Duncan Lewis Solicitors
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