Sarah
Suspicious business practices: Avoid at all costs
Absolute joke of a company. Cash only, no receipt: Refused to take card payment or bank transfer after an appointment. Said it was cash only and we cant have a receipt. Had to refuse to leave without one and they scraped a makeshift one together on the spot. When I raised my concerns as to potential money laundering / tax evasion they told me they would get training, then they told me they do accept card payments elsewhere in the business and then just denied it ever happened. Further potential fraudulent behaviour: When their senior manager was out of the office (Scott) I got in contact with his secretary about a legal doc they needed to send, she clearly advised me "I have access to Scotts email and will just reply to them from there". I asked Scott why they impersonate each other and he told me firstly, its very common practice and they have an agreement. I naturally went back and said thats crazy, he then suddenly remembered thats not what happened. after questioning why she would say that he simply refused to engage (common story throughout) Incompetence: Some examples of their general incompetence: 1. Handed case off to a junior on day one without any noticeable supervision 2. Couldn't understand the difference between debit and credit on a bank statement. 3. Forgot to share documents internally which delayed purchasing the property and we incurred late fees. 4. Put the wrong address on all documents that they did send. 5. Told us 4 times that nothing was left outstanding only to reveal the morning of completion that half the documents where missing causing us further delays and more fees! 6. Lied to us as to why we couldn't complete blaming the postal system. I said I would drive up with the docs and they told us their cashiers finish early. I said I would be there before that and then they revealed they actually couldn't get hold of any of their solicitors (in a law firm!) 7. Could never get hold of them when needed, went missing for days on end. Had the same complaint from our finance company dealing with them. 8. Pressured into not complaining by Scott, told I could either complain or he could go of and work on the case. Didn't want to discuss face to face to told me its only an official complaint if I email. After all this they refused to take a single ounce of responsibility and refused to acknowledge any wrongdoing, instead, sent me insulting emails saying "sorry for your perception"
