Personal Injury
|
248 Total Company Reviews
Personal Injury
|
248 Total Company Reviews
Suite 1.1, Century House, Hardshaw Street, Saint Helens, Merseyside, WA10 1QU
Not accepting new clients via ReviewSolicitors
Suite 1.1, Century House, Hardshaw Street, Saint Helens, Merseyside, WA10 1QU
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 449157
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Stephensons Solicitors LLP are accredited by
Stephensons is a leading UK full service law firm. We provide all of our clients with cost effective, industry leading legal advice. The team at Stephensons brings with it in depth knowledge and a wealth of experience of dealing with a range of complex legal matters.
The rankings below show the areas of expertise that Stephensons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Stephensons Solicitors LLP are accredited by
Stephensons is a leading UK full service law firm. We provide all of our clients with cost effective, industry leading legal advice. The team at Stephensons brings with it in depth knowledge and a wealth of experience of dealing with a range of complex legal matters.
The rankings below show the areas of expertise that Stephensons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Suite 1.1, Century House, Hardshaw Street, Saint Helens, Merseyside, WA10 1QU
What clients say about Stephensons Solicitors LLP
The firm specialises in public law/mental capacity and placement challenge work, achieving positive outcomes that enable clients to move to less restrictive settings. Clients praise technical legal expertise, clear explanations of strategy and procedural knowledge. Valued soft skills include professionalism, strong customer care, responsiveness and personal support during difficult times. However some feedback cites poor service: excessive billing-focus calls, lack of follow-through and very poor customer service experiences. Overall reviews are mostly positive about outcomes and communication, but occasional frustrations centre on perceived chasing for payments and inconsistent responsiveness.
Really great service from Stephensons with helping me with a personal injury claim. Kept me informed at all times through out the claim service and gave me good and accurate advice when needed. Would certainly recommend them.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Stephensons Solicitors LLP.
Excellent service, kept up to date. Good advice. Would definitely recommend.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
We had to use these solictors via our insurance company. Absolutely no urgency, never phoned back, only answered the occasional email at 5pm on a Friday, the costs were exorbitant for the service received. We complained about the first solicitor assigned to us and one of the partners then took over, only to ask us to forward all the correspondence we had already sent to the original solicitor. In the end we did the claim ourselves with the help of a claims consultant.
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We are sorry that we have been unable to assist you on this occasion. If you still remain unhappy with the service you have received please contact our complaints department- complaints@stephensons.co.uk
The incredible Laura Hannah, Sunyana Sharma, Martyn Jackson and Caitlin Taylor put countless hours of work in and they were all incredibly knowledgeable, kind and tactful. It was (and still is) an utterly hellish situation but we finally gave up after the situation caused me to be hospitalised twice; due to the overwhelming stresses over many months. We should have realised much sooner that you just can’t beat the almighty power of a large institution - even if one of the most vulnerable people in society’s life has been totally destroyed. There quite simply is NO justice. If we were ever in such an abysmal situation again (please no, it’s nearly killed us) we would certainly use Stephensons Solicitors LLP and we wouldn’t hesitate to recommend them. Thank you for all your hard work at the bleakest time of our lives x
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
I was impressed and got a good result at the end of the process. Stephensons did the hard work, gave sensible advice, were always friendly, approachable and were a pleasure to work with. I would be very happy to instruct them again in the future. I was always kept informed and never left wondering what was happening.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
What clients say about Stephensons Solicitors LLP
The firm specialises in public law/mental capacity and placement challenge work, achieving positive outcomes that enable clients to move to less restrictive settings. Clients praise technical legal expertise, clear explanations of strategy and procedural knowledge. Valued soft skills include professionalism, strong customer care, responsiveness and personal support during difficult times. However some feedback cites poor service: excessive billing-focus calls, lack of follow-through and very poor customer service experiences. Overall reviews are mostly positive about outcomes and communication, but occasional frustrations centre on perceived chasing for payments and inconsistent responsiveness.
I was supported by Megan Taylor through a S21A Challenge process. This resulted in a brilliant outcome, meaning the person we support was able to move to a less restrictive placement. This has allowed the person we support to finally have the independence they have been striving for. Thank you for all your support on this case it has been invaluable. It has been a pleasure to work alongside you, and I shall look forward to working with you in future.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Stephensons Solicitors LLP.
Due to a very difficult situation I had to call upon these solicitors and dealt with Cameron and Harley. I have to say the whole process was smooth and professional and these guys delivered excellent customer care. I would highly recommend. 5 star
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Stephensons Solicitors LLP.
Cameron provided an invaluable support in legal terms and personal support which was much appreciated in these challenging times. He was very educational about the approach to take which I could understand and agree to. The outcome was positive and I would happily recommend his services.
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Awful. Avoid. They call you 5 times a day when they want money then nothing happens. Worst customer service ever
This review was submitted by a verified client of Stephensons Solicitors LLP.
Our Solicitor Sophie Chilstone was excellent. Sophie sent reply quickly not only that if we don't response within 24 hours she asked someone in the office to ring us and contact us and confirm whether we received documents or not?
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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