Stephensons Solicitors LLP

3.8 | 26 Reviews 26 Reviews | Professional Negligence

248 Total Company Reviews

Professional Negligence |

248 Total Company Reviews Professional Negligence |

248 Total Company Reviews

Suite 1.1, Century House, Hardshaw Street, Saint Helens, Merseyside, WA10 1QU

0333 344 4774

Not accepting new clients via ReviewSolicitors

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 449157

Stephensons Solicitors LLP |

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3.8

Very Good

26 Reviews

Value for
Money

Success
Rate

Would
Recommend

Communication 3.6/5

Initial Impressions 4.3/5

Approachability 3.9/5

Documentation Accuracy 3.8/5

Legal Knowledge 3.9/5

Value for money 3.5/5

Accreditations

Children Law

Solicitors who have our Children Law Accreditation are specialists in dealing with legal issues related to children, such as:

adoption
child protection
arrangements for children following family breakdown

Criminal Litigation

If you’ve been charged with a criminal offence, you’ll want the best possible representation. Our Criminal Litigation Accreditation shows that solicitors are committed to treating you fairly and providing a high standard of service in criminal law.

Personal Injury

Our Personal Injury Accreditation is the quality mark for legal experts that shows a law firm has special expertise in handling personal injury cases. These are legal cases where someone has been injured, whether physically or emotionally, and is seeking compensation.

Clinical Negligence

Our Clinical Negligence Accreditation is the quality mark for legal experts who can help when a healthcare professional (for example a doctor, surgeon, nurse, therapist, or dentist) has provided care that was below an acceptable standard.

The Law Society

Our vision is to promote, protect and support solicitors, the rule of law and justice in England and Wales. The Law Society is the professional body for solicitors and a place where you can connect, grow and thrive. We're here to support you at every stage of your career, from qualification through to retirement, and to advocate on the issues solicitors have told us matter most.

Conveyancing Quality Scheme

Our Conveyancing Quality Scheme Accreditation is the quality mark for legal experts that shows a law firm is highly skilled and trustworthy when it comes to handling property transactions, such as buying or selling homes.

Trading names:

• Stephensons

Description

Stephensons is a leading UK full service law firm. We provide all of our clients with cost effective, industry leading legal advice. The team at Stephensons brings with it in depth knowledge and a wealth of experience of dealing with a range of complex legal matters.

Rankings by area of expertise

Local 2 / 23

National 847 / 11,165

Contact details

0333 344 4774

enquiries@stephensons.co.uk

www.stephensons.co.uk

Suite 1.1, Century House, Hardshaw Street, Saint Helens, Merseyside, WA10 1QU

Clients say

The firm specialises in public law/mental capacity and placement challenge work, achieving positive outcomes that enable clients to move to less restrictive settings. Clients praise technical legal expertise, clear explanations of strategy and procedural knowledge. Valued soft skills include professionalism, strong customer care, responsiveness and personal support during difficult times. However some feedback cites poor service: excessive billing-focus calls, lack of follow-through and very poor customer service experiences. Overall reviews are mostly positive about outcomes and communication, but occasional frustrations centre on perceived chasing for payments and inconsistent responsiveness.

brilliant outcome

gained independence

invaluable support

smooth process

professional service

excellent customer-care

educational guidance

quick responses

proactive follow-up

aggressive billing calls

Chris

4 Feb 2026

1st class service

Due to a very difficult situation I had to call upon these solicitors and dealt with Cameron and Harley. I have to say the whole process was smooth and professional and these guys delivered excellent customer care. I would highly recommend. 5 star

Legal experts tagged in
this review

Cameron Stubbs

A representative from Stephensons Solicitors LLP responded to this review

04/02/2026

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Amanda Van Gorder

4 Nov 2025

Compensation

Excellent service, kept up to date. Good advice. Would definitely recommend.

A representative from Stephensons Solicitors LLP responded to this review

04/11/2025

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Iles

24 Jul 2025

Discusting service

We had to use these solictors via our insurance company. Absolutely no urgency, never phoned back, only answered the occasional email at 5pm on a Friday, the costs were exorbitant for the service received. We complained about the first solicitor assigned to us and one of the partners then took over, only to ask us to forward all the correspondence we had already sent to the original solicitor. In the end we did the claim ourselves with the help of a claims consultant.

Solicitors tagged in
this review

Andrew Whitehead

A representative from Stephensons Solicitors LLP responded to this review

28/07/2025

We are sorry that we have been unable to assist you on this occasion. If you still remain unhappy with the service you have received please contact our complaints department- complaints@stephensons.co.uk

Yvette

1 Apr 2025

Thank you for all your hard work at the bleakest time of our lives x

The incredible Laura Hannah, Sunyana Sharma, Martyn Jackson and Caitlin Taylor put countless hours of work in and they were all incredibly knowledgeable, kind and tactful. It was (and still is) an utterly hellish situation but we finally gave up after the situation caused me to be hospitalised twice; due to the overwhelming stresses over many months. We should have realised much sooner that you just can’t beat the almighty power of a large institution - even if one of the most vulnerable people in society’s life has been totally destroyed. There quite simply is NO justice. If we were ever in such an abysmal situation again (please no, it’s nearly killed us) we would certainly use Stephensons Solicitors LLP and we wouldn’t hesitate to recommend them. Thank you for all your hard work at the bleakest time of our lives x

Solicitors tagged in
this review

Laura Hannah

A representative from Stephensons Solicitors LLP responded to this review

14/04/2025

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Ramanveer

13 Feb 2025

1-Star Review for Stephensons Solicitors

My experience with Stephensons has been nothing short of frustrating, stressful, and deeply disappointing. I instructed them for a straightforward legal matter, expecting professional service, but what I received was completely unacceptable. Despite paying for a solicitor, my case was handled by a junior who repeatedly produced error-filled legal documents, including basic miscalculations. The final document was still inaccurate even after multiple revisions. When I raised concerns, getting a response was nearly impossible—calls were ignored, emails went unanswered, and even escalations marked as “high priority” were completely disregarded. Supervisors were nowhere to be found, and when I finally managed to involve a legal partner, they had been on leave and still failed to address the situation upon their return. The entire process caused me more stress than handling the matter myself, which completely defeats the purpose of hiring a solicitor. Given the lack of professionalism, poor attention to detail, and abysmal communication, I would strongly advise against using Stephensons. I have now taken my business elsewhere and would urge others to do the same. If you want a solicitor who actually answers the phone and gets the job done properly, look elsewhere.

Solicitors tagged in
this review

Sophie Chilstone

A representative from Stephensons Solicitors LLP responded to this review

13/02/2025

We are disappointed to hear your review. We have contacted our complaints department and they have said they have been made aware of the issue and are in contact with you.

Clients say

brilliant outcome

gained independence

invaluable support

smooth process

professional service

excellent customer-care

educational guidance

quick responses

proactive follow-up

aggressive billing calls

anonymous

20 Mar 2026

Supported with a S21A Challenge

I was supported by Megan Taylor through a S21A Challenge process. This resulted in a brilliant outcome, meaning the person we support was able to move to a less restrictive placement. This has allowed the person we support to finally have the independence they have been striving for. Thank you for all your support on this case it has been invaluable. It has been a pleasure to work alongside you, and I shall look forward to working with you in future.

A representative from Stephensons Solicitors LLP responded to this review

24/03/2026

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Chris

4 Feb 2026

1st class service

Legal experts tagged in
this review

Cameron Stubbs

A representative from Stephensons Solicitors LLP responded to this review

04/02/2026

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Pascal

22 Jan 2026

Supportive experience

Cameron provided an invaluable support in legal terms and personal support which was much appreciated in these challenging times. He was very educational about the approach to take which I could understand and agree to. The outcome was positive and I would happily recommend his services.

Legal experts tagged in
this review

Cameron Stubbs

A representative from Stephensons Solicitors LLP responded to this review

04/02/2026

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Ste

7 Jan 2026

Shocking

Awful. Avoid. They call you 5 times a day when they want money then nothing happens. Worst customer service ever

Dipak Raychura

27 Nov 2025

For Eviction Procedure

Our Solicitor Sophie Chilstone was excellent. Sophie sent reply quickly not only that if we don't response within 24 hours she asked someone in the office to ring us and contact us and confirm whether we received documents or not?

Solicitors tagged in
this review

Sophie Chilstone

A representative from Stephensons Solicitors LLP responded to this review

01/12/2025

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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