This review is for a different branch.
Greetings Katie & Woodrow,
I trust this finds you both very well.
This is late in coming but I guess I wanted to wait until you got paid before sending this.
I just want to say a huge Thank You, to the both of you and your Team, for everything that you did to represent my sister and I.
You did so much, that to you, may have been de rigueur, but to me was huge in calming me & letting me know that we were in safe hands.
Your attention to detail, keeping us in the loop, fully apprising us of every upcoming wrinkle & curve ball, was always reassuring. Even when you had to give us the potential downsides to any decision that had to be made, you were patient, didn't seem to mind explaining & re-explaining, and clarifying any worries & concerns that we had.
Even when some of the sessions seemed as if they were turning into venting & counselling sessions, you were unfazed and managed to steer us gently back on track.
Your expertise, skill, overarching knowledge, kindness, candour & humour, helped us all navigate this crazy situation through to its end.
Because of you, it is now finished. And with a better than desired outcome.
Thank you so very much.
I wish you continued success in all your endeavours and may peace & joy encompass you & yours.
Best regards,
Lennox Brown