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excellent service
"I had a fantastic service. They were constant, supportive and very helpful. If I didn't understand anything, they would break things down for me. It was very professional and they knew what they were doing. "
158 Edmund Street, Birmingham, West Midlands, B3 2HB
Accepting new clients
158 Edmund Street, Birmingham, West Midlands, B3 2HB
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 597664
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Duncan Lewis Solicitors Ltd are accredited by
Duncan Lewis Solicitors, a multi award-winning national law firm, serves both corporate and private clients across 25 areas of law. Recognised by The Legal 500 and Chambers & Partners UK for our dedication and professionalism, we were recently crowned Law Firm of the Year at the LexisNexis Awards 2024 and Modern Law Awards 2023. Our team is passionate about giving people a voice and providing top-tier legal representation. As the largest legal aid provider in the UK, we also excel at representing society's most vulnerable with care and empathy.
The rankings below show the areas of expertise that Duncan Lewis Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Duncan Lewis Solicitors Ltd are accredited by
Duncan Lewis Solicitors, a multi award-winning national law firm, serves both corporate and private clients across 25 areas of law. Recognised by The Legal 500 and Chambers & Partners UK for our dedication and professionalism, we were recently crowned Law Firm of the Year at the LexisNexis Awards 2024 and Modern Law Awards 2023. Our team is passionate about giving people a voice and providing top-tier legal representation. As the largest legal aid provider in the UK, we also excel at representing society's most vulnerable with care and empathy.
The rankings below show the areas of expertise that Duncan Lewis Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
"I had a fantastic service. They were constant, supportive and very helpful. If I didn't understand anything, they would break things down for me. It was very professional and they knew what they were doing. "
"Duncan Lewis firm is one of the firm you can relied on and not being disappointed. They demonstrate a high level of commitment, and dedication to guide you in a way to make things so easy for you. They are professional and relentless to meet your demands."
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158 Edmund Street, Birmingham, West Midlands, B3 2HB
What clients say about Duncan Lewis Solicitors Ltd
Clients praise the firm for strengths in immigration, asylum, family, housing, children and civil litigation, with clear legal expertise, strategic case management and successful outcomes. Reviewers value professionalism, responsiveness, thorough communication and attention to detail. Staff are described as compassionate, patient and supportive, showing empathy, respect and strong client advocacy. Clients also highlight reliability, organisation and availability, plus effective use of interpreters and expert witnesses when needed.
From the beginning, Denny Joseph Derasahayam was supportive, respectful, and understanding. He explained everything clearly, responded to my questions patiently, and kept me updated throughout the process. His communication by email and phone was always professional and timely. I was very satisfied with the quality of service and the way my case was handled. Denny showed strong legal knowledge, professionalism, and genuine concern for my situation, which gave me confidence and peace of mind during a difficult time. I sincerely appreciate his hard work and would highly recommend Duncan Lewis Solicitors and Denny Joseph Derasahayam to anyone needing legal assistance.
Dear Raihan Thank you for your kind feedback. We are pleased to hear that Caseworker Denny Joseph Derasahayam was able to support you and achieve a positive outcome. Kind regards, Duncan Lewis Solicitors
This review was submitted by a verified client of Duncan Lewis Solicitors Ltd.
She was brilliant at her job. Kept me in the loop with everything. Great advice and probably the best solicitor I have ever had! Thank you and I wish you all the best!
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Dear Alison Thank you for your kind words. We are thrilled to hear that Child Care Chartered Legal Executive Leanne Hewett was able to successfully resolve your case. Kind regards, Duncan Lewis Solicitors
I was working with Mozes Salvatore and Bahar Ata in this case. They were asked if they could liaise with a police force on my behalf regarding a questionable police investigation that resulted in No Further Action taken. Mozes said he was going to charge £6,000 for this work which was simply ridiculous. I then made representations and sent a form that Mozes requested but Bahar and Mozes both ignored my e-mails so I will be rating them a 1 star but would rate zero if I could.
Dear Gordon We would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
I am writing to express my dissatisfaction with the level of service I encountered while attempting to reach Duncan Lewis Law firm for assistance with a new legal matter. On five separate occasions today, I attempted to contact their office, and each time I encountered significant delays and, unfortunately, dropped calls. Below is a summary of my attempts: 1. Call 1: After a 15-minute hold, my call was disconnected. 2. Call 2: After a 10-minute wait, my call was again dropped. 3. Call 3: Someone answered, but the call was abruptly terminated. 4. Call 4: After waiting for another 15 minutes, the call was disconnected once more. 5. Call 5: I spoke with a representative who appeared to be located at an overseas call centre. I explained my prior experiences and began to provide my first name, but after being placed on hold for over 10 minutes, I chose to hang up. It is truly inconceivable that a law firm of this stature lacks robust measures to monitor the effectiveness of its customer service representatives. First impressions matter greatly in the legal field, and my experiences have regrettably led me to seek representation from another firm. I hope this feedback is taken constructively and prompts an evaluation of your call handling processes to improve future client experiences.
Dear Dr Taylor We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
regret to write this review regarding the unsatisfactory experience I had with Duncan&Lewis firm concerning my case. Unfortunately, the level of diligence and attention to detail was severely lacking, which resulted in a significant sense of confusion of the case and frustration on my part. After some more experience with another firm, I can confidently say, that from the beginning, it was apparent that there was little understanding of my needs. The careless approach to managing the complexities of my case and the absence of a solid strategy demonstrated a lack of commitment to achieving a favorable outcome. The issues and confusion that arose from neglectful handling have left me feeling unsupported and disheartened. Additionally, I was not informed about any alternatives in a timely manner. On two occasions, I found myself disheartened the day/ evening before a hearing, with last-minute comments that I should drop the case, instead of well-planned advice. Had I been informed earlier and worked on the best possible strategy and plan, they could have saved me a lot of time, stress, and money. My complex case was assigned to a junior solicitor, and according to our contract, a senior solicitor was supposed to supervise and regularly review all work, especially our finished statements. Unfortunately, this did not happen. The statements were written in a very rushed and confusing manner, making it difficult for the judge to quickly grasp the main information and evidence. Despite my concerns regarding the amount of evidence we were submitting, the team insisted on this approach, which ultimately led to extra hearings and unnecessary delays. The firm was very expensive, yet the high fees did not mirror the attention my case required or the support I deserved. Each extra hearing, costing me approximately £5,000 to £7,000, only added to the overall confusion and complexity of the case, instead of simplifying it and focusing on the most important issues. Communication was often unclear, inaccurate, lacking in main points, making it difficult for me to grasp essential information about various stages. The responsiveness to my inquiries was inadequate, which compounded my anxiety and made it challenging to navigate a situation that was already complicated. We went through three hearings, at least one, possibly two of which could have been avoided had I been informed of the realistic outcome well in advance and offered more constructive alternatives. My lack of confidence in the team’s expertise has only continued to grow, and I did not feel that I received the best possible assistance. I submitted a complaint to the principal office about six weeks ago and have yet to receive any response. I am truly disappointed by the overall experience with this firm.
Dear Petra We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
Eloise was my solicitor was very good and helped me so much I’m very greatfull
I would like to sincerely thank Duncan Lewis Solicitors for the excellent service they provided in handling my case. My case was handled with great care and professionalism. I received clear and helpful guidance throughout the entire process, and all my questions were answered thoroughly and in a way that was easy to understand. My solicitor, Trishita Saha, was extremely professional, kind, and supportive. She provided excellent guidance in responding to my questions and always made sure I understood every step of my case. Her communication was clear, respectful, and very reassuring. Communication was excellent throughout, both by phone and email. I always received timely updates and felt fully informed about the progress of my case. Overall, the service was of a very high standard, and the team was always available whenever I needed assistance. Their legal knowledge and professionalism gave me confidence and peace of mind throughout the process. I am very grateful for their support and would highly recommend Duncan Lewis Solicitors to anyone in need of legal assistance.
I hired a lawyer and he excelled in common law; his skills were outstanding.
Dear Mohammed Thank your for your kind words. We are delighted to hear that you had a great experience with our team. Kind regards, Duncan Lewis Solicitors
No response to initial enquiry or follow-up email – disappointing service for urgent tribunal matter I contacted Duncan Lewis Solicitors on 1 April 2026 requesting urgent solicitor representation for an ongoing Employment Tribunal claim with a linked social housing dispute. I clearly explained that I am currently out of work, have already submitted an ET1 and received the ET3 response, and urgently need experienced legal counsel to prepare for the initial hearing. I have substantial evidence and asked to explore Legal Aid eligibility or suitable funding options. I received an automated reply the same day confirming my details had been forwarded to the relevant team. It provided Client Referral ID Number 285621087 and stated that someone would contact me “at their earliest opportunity during office hours”. I sent a polite follow-up email asking for an update, but have received no response to either my original enquiry or the follow-up. It is now 9 April 2026 — over a full week later — and I have had zero contact whatsoever: no phone call, no email, and no acknowledgement. This complete lack of follow-up from a firm that advertises itself as a top-tier Legal 500 and Chambers-ranked practice is very disappointing. When someone facing active tribunal proceedings, significant stress, and an urgent need for professional representation reaches out, basic communication and timely response should be the minimum standard. The silence has left me feeling ignored and more overwhelmed at a time when I most need reliable legal support to move my case forward and seek justice. I don't know if the firm is going through a difficult period, but this is how I have been treated so far. I wanted to share this honest review to help other potential clients make an informed decision. My name is Bradley. Client Referral ID: 285621087 (enquiry sent 1 April 2026)
Dear Ordo_ab_chao We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
Indian man hung up on me just now to avoid a serious situation where lawyer has left, as he didn’t want to deal with the call. This man needs to be fired asap
Dear Lia We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns. Kind regards, Duncan Lewis Solicitors
What clients say about Duncan Lewis Solicitors Ltd
Clients praise the firm for strengths in immigration, asylum, family, housing, children and civil litigation, with clear legal expertise, strategic case management and successful outcomes. Reviewers value professionalism, responsiveness, thorough communication and attention to detail. Staff are described as compassionate, patient and supportive, showing empathy, respect and strong client advocacy. Clients also highlight reliability, organisation and availability, plus effective use of interpreters and expert witnesses when needed.
I cannot recommend Alleena highly enough. She has assisted me on several occasions over the years, most recently with my Stage 1 deportation matter, and her professionalism, expertise, and dedication have been exceptional throughout. From the outset, Alleena was incredibly efficient, responsive, and thorough in handling my case. She took the time to explain every step of the process clearly, kept me updated throughout, and always ensured I understood my options. During what was an extremely stressful and important matter, her knowledge and guidance gave me confidence and reassurance. What truly stands out about Alleena is her commitment to her clients. She genuinely cares, listens, and goes above and beyond to achieve the best possible outcome. Her attention to detail, strong work ethic, and determination were evident throughout my case and have been on previous occasions when she has helped me. Thanks to Alleena’s hard work and expertise, I felt supported every step of the way. If you are looking for a solicitor who is professional, knowledgeable, compassionate, and highly effective, I would not hesitate to recommend her services. I am incredibly grateful for all of her help and support and cannot thank her enough.
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When I decided to apply for asylum, from the first consultation with Hina via the online meeting, Hina believed in my claim without requesting any type of evidence. She told me, "If you are unable to pay for the service, I am willing to support your application in full." For me, I informed her that I’m working online independently and I’ll be able to pay. Hina knew my case is complex and hard to prove my claims, so she guided and helped me. For several times, Hina was working during the weekdays and the weekends. She sent me emails after 1:00 AM in the morning, and finally, within two months since I applied for asylum, my application to the Home Office was accepted as a refugee without requesting any evidence or an applicant's asylum statement. I only did the first screening, then within one month, the Home Office emailed me with my first interview, and today I’m officially a resident.I didn’t use any public social media platforms to prove my claims; I just hired Hina. I always followed her advice and I never argued with her. I just asked her all the time, "Do you think I should do these things?" She always responded with honesty, "Thamer, the decision is up to you, but I think you should do it." So I always trusted her because she never let me down and always recommended the right things for me. Lastly, Hina Kargar will be, one day, well-known globally because she’s the most powerful woman I have dealt with in my entire life. Thank you, Hina Kargar. You helped me to achieve my childhood dream, and you know that I came to the UK for a vacation for two weeks, and then you also know why I decided to apply for asylum. I decided to celebrate my victory today in my own way. I purchased an England football shirt and printed your name on it, including the number three, which matches 03/06/2026—the day you informed me that the Home Office accepted my application. Whenever I wear this T-shirt, I want people to read your name so they can know who is behind me: the most powerful woman, Hina Kargar. Thanks, Thamer Altaher
Mr Patel helped me in a very complex case regarding family law matters and children matters, Mr Patel always communicated with me in both phone calls and emails to make sure I understood what was happening and if I had any "instructions" to give him. He has a legal knowledge that is beyond what I have ever seen, my case has been ongoing for years, but Mr Patel has a patience that is admirable and over and over he explained to me even when I didnt or couldn't comprehend it myself , the situation, or understand. Mr Patel always had me and my children's best interest and he made sure legally I was aware of my rights.. Mr Patel went beyond for us, I will always be grateful and remember what he did for me. Kindest Regards N.P
stressfull experience- My experience with Nicole francisco at duncan was disappointing . throughoout my family lawmatter , i experience significant delays , lack of support and poor communication. she bever understood the case and repeatedly explained the case updates chashing for inofrmation. I raised formal and writted complaints and the replay was either supervisor on the case has left the firm or the solictor is new, why would you assign big case to unexperience lawyers , they charge you advance and they will charge you till the last penny when you raise concern. ,would not recommend this firm and especially if you are dealing with the above mentioned solicitor .
I cannot recommend Jade Whitelaw highly enough. She represented me in relation to a Non-Molestation Order and Occupation Order and handled my case with exceptional care, professionalism, and compassion throughout. Jade was attentive from the very beginning, taking the time to listen carefully and ensure that every detail of my situation was properly understood. She was incredibly patient and thorough when taking my statement, guiding me through the process with sensitivity and reassurance during what was an extremely difficult and emotional time. Her expertise, dedication, and attention to detail helped me achieve a positive outcome, and I always felt supported and well-informed at every stage of the proceedings. Jade's calm and compassionate approach made a challenging situation much more manageable, and I am truly grateful for all of her hard work and support. Thank you, Jade, for your professionalism, kindness, and commitment to securing the best possible result for me. Kristiana Thomas
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I cannot recommend Alleena highly enough. She has assisted me on several occasions over the years, most recently with my Stage 1 deportation matter, and her professionalism, expertise, and dedication have been exceptional throughout. From the outset, Alleena was incredibly efficient, responsive, and thorough in handling my case. She took the time to explain every step of the process clearly, kept me updated throughout, and always ensured I understood my options. During what was an extremely stressful and important matter, her knowledge and guidance gave me confidence and reassurance. What truly stands out about Alleena is her commitment to her clients. She genuinely cares, listens, and goes above and beyond to achieve the best possible outcome. Her attention to detail, strong work ethic, and determination were evident throughout my case and have been on previous occasions when she has helped me. Thanks to Alleena’s hard work and expertise, I felt supported every step of the way. If you are looking for a solicitor who is professional, knowledgeable, compassionate, and highly effective, I would not hesitate to recommend her services. I am incredibly grateful for all of her help and support and cannot thank her enough.
Don’t bother they wasted my time for years
I cannot praise Duncan Lewis Solicitors, and specifically my solicitor Anjali Dora, enough for their outstanding handling of my matter. From our very first interaction, Anjali and the team at D&L demonstrated a level of professionalism, empathy, and dedication that I was not used to from solicitors. I was kept informed at every single stage of the process with clear, reassuring, and timely updates. Anjali’s thorough expertise and preparation ensured that everything was handled perfectly, leaving absolutely no stone unturned. Thanks to her hard work, my matter was resolved smoothly, seamlessly, and much faster than I ever could have anticipated. If you are looking for a legal team that genuinely cares about its clients, treats you like a human being, and delivers exceptional results, I highly recommend Duncan Lewis. I am incredibly grateful to Anjali for her amazing support!
I would like to express my sincere gratitude to Raj Kundu for the excellent work and support throughout my case. From the very beginning, Raj gave me confidence and reassurance that my case was progressing in the right direction, and I am delighted that it resulted in a positive outcome. Raj was always professional, knowledgeable, and highly responsive. Whenever I had questions or concerns, I received immediate replies and clear guidance, which made the entire process much less stressful. I was impressed by the dedication, expertise, and attention to detail shown throughout my case. Thanks to Raj's hard work and commitment, I achieved a successful result, and I could not be more happier. I highly recommend Raj Kundu to anyone looking for a trustworthy, professional, and effective solicitor. Thank you again for all your hard work and support.
Experience with BHAVYA RATHI was great thank you so mach
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