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Frettens LLP

4.2 | 22 Reviews 22 Reviews | Alternative Investment Funds
2,256 Total Company Reviews info icon Alternative Investment Funds | info icon 2,256 Total Company Reviews Alternative Investment Funds | info icon 2,256 Total Company Reviews

The Saxon Centre, 11 The Saxon Centre, Bargates, Bournemouth, Dorset, BH23 1PZ

Accepting new clients

The Saxon Centre, 11 The Saxon Centre, Bargates, Bournemouth, Dorset, BH23 1PZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 442849

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Frettens LLP Review Scores & Client Satisfaction Overview

4.2
Excellent
81%
Value for
Money
86%
Success
Rate
82%
Would
Recommend
Communication 4.2/5
Initial Impressions 4.3/5
Approachability 4.4/5
Documentation Accuracy 4.3/5
Legal Knowledge 4.2/5
Value for money 4.0/5

Accreditations

Frettens LLP are accredited by

Conveyancing Quality Scheme accreditation awarded to Frettens LLP
Trading names:
Frettens Solicitors

Description

We are a leading law firm based in the south of England, with offices in Christchurch, Ringwood and Wimborne. We are bright, modern and accessible, offering a full range of services for businesses and individuals across the country based on these key principles. The firm is CQS accredited, has been recommended by The Legal 500 legal directory, and is recognised as an 'outstanding' place to work by Best Companies.

Rankings by area of expertise

The rankings below show the areas of expertise that Frettens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Frettens LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
10% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Frettens LLP are accredited by

Conveyancing Quality Scheme accreditation awarded to Frettens LLP
Trading names:
Frettens Solicitors

Description

We are a leading law firm based in the south of England, with offices in Christchurch, Ringwood and Wimborne. We are bright, modern and accessible, offering a full range of services for businesses and individuals across the country based on these key principles. The firm is CQS accredited, has been recommended by The Legal 500 legal directory, and is recognised as an 'outstanding' place to work by Best Companies.

Rankings by area of expertise

The rankings below show the areas of expertise that Frettens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Frettens LLP

Contact & Locations - Frettens LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

The Saxon Centre, 11 The Saxon Centre, Bargates, Bournemouth, Dorset, BH23 1PZ

Reviews

4.2 /5 22 Reviews
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Clients say

What clients say about Frettens LLP

The firm specialises in conveyancing, property transactions, wills, probate, family and employment law, commercial and corporate matters, with strong technical knowledge and efficient, timely case management. Clients praise clear, practical legal advice, attention to detail and value for money. Valued soft skills include friendliness, approachability, empathy, responsiveness and proactivity—staff are communicative, reassuring and calm under pressure. The team is described as professional, organised and supportive, making difficult or time‑sensitive matters straightforward and less stressful; many clients would recommend and instruct them again.

friendly
approachable
responsive
clear communication
professional
efficient
knowledgeable
proactive
helpful
value for money

ReviewSolicitors Review List

Profile image of Lorna Ann

Lorna Ann

Verified
Housing & Property

Excellent service

I have always had a good service from Frettens. This time was no different. Laura Mabin was excellent. I would definitely recommend her for your property needs.

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A representative from Frettens LLP responded to this review

Hi Lorna, thank you so much for leaving us a positive review, we would love to work with you again soon!

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Anonymous

Verified
Housing & Property

conveyancing

Dealt with the conveyancing on the sale of my late mother's property in a timely manner.

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A representative from Frettens LLP responded to this review

Thank you for the review. Your kind words have been passed onto Jennifer and team :)

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Peter James

Verified
Commercial Property

Excellent

Very strong firm, efficient and reliable, seem to really want to look after and keep their clients. Nice people too.

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A representative from Frettens LLP responded to this review

Thank you for your kind review! We appreciate the positive feedback you have left us and will be sure to pass it on to Oonagh.

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Anonymous

Verified
Wills, Trusts & Probate

To create a will

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Richard William

Verified
Wills, Trusts & Probate

Drawing up wills

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Other Reviews

Profile image of Mark Godfrey

Mark Godfrey

Company & Commercial

Mark

Frettens have been brilliant in handling my business sale. From first phone call to completion they have been extremely helpful, diligent and responsive. I can highly recommend them !!!

A representative from Frettens LLP responded to this review

Hi Mark, thank you for leaving us a positive review. We hope to work closely with you again in the future!

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James

James

Shelley from Frettens was professional and easy to work with throughout the process. However, it’s important to be aware that if your sale or purchase falls through—even at the last minute—they will still charge 75% of their fee. I was disappointed when our initial sale collapsed just before the exchange of contracts, but it was even more of a shock to find we were still liable for a substantial fee, plus full fee was charged for the second sale. Just a word of warning: make sure you read the small print in their terms and conditions carefully.

A representative from Frettens LLP responded to this review

Dear James Thank you for your feedback. It is good to hear you were happy with the service from Shelley and thank you for your positive feedback offline throughout what was a lengthy process. Regarding your abortive fees, it is misleading to suggest that our fee is ‘hidden in the small print’. We made it clear that we do not operate on a ‘no sale no fee’ basis, both when you instructed us and when your first buyer pulled out at the end of last year. We even agreed to defer the payment of those fees, at your request, until your sale and purchase was completed and offered a reduction on your subsequent fee. You went ahead based on those fees, then requested a further reduction upon exchange of contracts three months or more later. Abortive fees are extremely commonplace in conveyancing. Shelley had completed weeks of work getting you to point of exchange, only for your buyer to withdraw at the last moment. She then had to carry out that work all over again with a new buyer. This is frustrating for all parties involved at an emotional time. We wish you all the best in your new home.

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martin

martin

Was recommended Frettens in Ringwood by our estate agent and overall was a bit disappointed with the service we received. Lots of errors, poor communication and we just didn’t trust them. 1. Called to ask what was happening on our house sale after 2 weeks and got told no money was on our account but we hadn’t been asked for any, an admin error apparently. 2. Received documentation to be sent to the land registry and buyer which had to the wrong sale price on, a technical error apparently. 3. Final monies owed to us again had the wrong sale price written. Another admin error apparently. 4. Queried the difference between the redemption on the mortgage and the actual amount owed on my mortgage as there £65 difference to be told “I don’t know, here’s the redemption statement”. No offer to look into it just felt like we’re done with you and do it yourself. Sadly wouldn’t use them again, disappointed.

A representative from Frettens LLP responded to this review

Dear Martin, Thank you for taking the time to leave us some feedback regarding your recent experience with us. We have since discussed this over the phone and come to a resolution. All feedback that we receive is important to us as is resolving issues quickly. We hope that if anything is to arise in the future, you will not hesitate to contact us.

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angela

Housing & Property

angela

Delighted with the excellent service. I was kept up to date throughout the transaction and Laura Mabin was always available to discuss any issues. I could not recommend Frettons more highly.

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A representative from Frettens LLP responded to this review

Thank you for the excellent review !

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Reviews

4.8 /5 2256 Reviews
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Star rating
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Clients say

What clients say about Frettens LLP

The firm specialises in conveyancing, property transactions, wills, probate, family and employment law, commercial and corporate matters, with strong technical knowledge and efficient, timely case management. Clients praise clear, practical legal advice, attention to detail and value for money. Valued soft skills include friendliness, approachability, empathy, responsiveness and proactivity—staff are communicative, reassuring and calm under pressure. The team is described as professional, organised and supportive, making difficult or time‑sensitive matters straightforward and less stressful; many clients would recommend and instruct them again.

friendly
approachable
responsive
clear communication
professional
efficient
knowledgeable
proactive
helpful
value for money

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Wills and LPA

Excellent service thank you. Heather was very efficient and professional.

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Sheila Fisher

Verified
Wills, Trusts & Probate

Our wills

Chloe gave excellent advise on preparing our wills. Any queries we had, she dealt with in a highly professional manner.

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anonymous

Verified
Wills, Trusts & Probate

Wills made with ease

We were concerned about renewing our wills but having spoken to the solicitor concerned, she explained all the pros and cons of our decisions which put us at ease. Consequently we will go back to her for our power of attorney' soon.

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Joan Betty

Verified
Wills, Trusts & Probate

My will

Very professional, timely and responsive. Excellent service from a fully experienced, knowledgeable lawyer.

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Simon Dunning

Verified
Wills, Trusts & Probate

Wills

Frettens helped us prepare and complete our wills according to our wishes showing sensiturity and care.

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Other Reviews

Profile image of Sharon Manzi

Sharon Manzi

Housing & Property

Sharon

I recently used Frettens for a house sale and purchase. The team there are great. Edward was really easy to communicate with and was very helpful. I would definitely use Frettens again! Thank you!

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A representative from Frettens LLP responded to this review

Hi Sharon, thank you for leaving your positive feedback, we will pass this onto Edward!

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Emily Brewster

Housing & Property

Emily

Niki supported me through a lease extension, her knowledge, thoroughness and patience is invaluable. Thank you

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A representative from Frettens LLP responded to this review

Hi Emily, thank you for leaving us a 5-star review - we will make sure to pass on your kind words to Niki!

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Allan Anderson

Allan

Very helpful. Always got back within a few hours. Explained the whole process.

A representative from Frettens LLP responded to this review

Thank you for the 5-star review Allan, we appreciate the feedback.

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Mark Lewis

Housing & Property

Mark

Amazing service for Charlotte , cannot praise her enough for fer efforts to get my house sale through , a complete asset to the firm

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A representative from Frettens LLP responded to this review

Hi Mark, thank you for leaving us a positive review. We really appreciate your feedback and we look forward to working with you again soon!

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Profile image of Mark Godfrey

Mark Godfrey

Company & Commercial

Mark

Frettens have been brilliant in handling my business sale. From first phone call to completion they have been extremely helpful, diligent and responsive. I can highly recommend them !!!

A representative from Frettens LLP responded to this review

Hi Mark, thank you for leaving us a positive review. We hope to work closely with you again in the future!

0
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