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Frettens LLP

4.2 | 29 Reviews 29 Reviews | Auction Law
2,226 Total Company Reviews info icon Auction Law | info icon 2,226 Total Company Reviews Auction Law | info icon 2,226 Total Company Reviews

7-8 Church Street, Wimborne, Wimborne, Dorset, BH21 1JH

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7-8 Church Street, Wimborne, Wimborne, Dorset, BH21 1JH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8014458

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Frettens LLP Review Scores & Client Satisfaction Overview

4.2
Excellent
83%
Value for
Money
83%
Success
Rate
83%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.1/5
Approachability 4.4/5
Documentation Accuracy 4.3/5
Legal Knowledge 4.3/5
Value for money 4.2/5

Accreditations

Frettens LLP are accredited by

Conveyancing Quality Scheme accreditation awarded to Frettens LLP
Trading names:
Frettens Solicitors

Description

We are a leading law firm based in the south of England, with offices in Christchurch, Ringwood and Wimborne. We are bright, modern and accessible, offering a full range of services for businesses and individuals across the country based on these key principles. The firm is CQS accredited, has been recommended by The Legal 500 legal directory, and is recognised as an 'outstanding' place to work by Best Companies.

Rankings by area of expertise

The rankings below show the areas of expertise that Frettens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Frettens LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
10% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Frettens LLP are accredited by

Conveyancing Quality Scheme accreditation awarded to Frettens LLP
Trading names:
Frettens Solicitors

Description

We are a leading law firm based in the south of England, with offices in Christchurch, Ringwood and Wimborne. We are bright, modern and accessible, offering a full range of services for businesses and individuals across the country based on these key principles. The firm is CQS accredited, has been recommended by The Legal 500 legal directory, and is recognised as an 'outstanding' place to work by Best Companies.

Rankings by area of expertise

The rankings below show the areas of expertise that Frettens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Frettens LLP

Meet the team of Frettens LLP

Contact & Locations - Frettens LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

7-8 Church Street, Wimborne, Wimborne, Dorset, BH21 1JH

Reviews

4.2 /5 29 Reviews
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Clients say

What clients say about Frettens LLP

Clients praise the firm for specialist conveyancing, probate, wills, employment, family and commercial law expertise, plus efficient handling of complex transactions and business matters. Practical, clear and commercially minded advice is consistently noted. Valued soft skills include excellent communication, responsiveness, empathy, professionalism, approachability and calm reassurance. Clients highlight proactive case management, attention to detail, friendly service and good value for money, describing the team as supportive, trustworthy and reliable throughout often stressful processes.

Excellent communication
Very professional
Efficient service
Friendly staff
Responsive team
Clear advice
Knowledgeable solicitors
Good value
Proactive handling
Approachable service

ReviewSolicitors Review List

Profile image of Govina Priya Kaur Basra

Govina Priya Kaur Basra

Verified

Would definitely recommend for all legal work

I have used Frettens now for several conveyancing transactions as well as other legal matters over the years. Their communication is always top tier and they work incredibly efficiently and professionally. I will continue to use them and would definitely recommend.

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Ali Parkinson

Verified
Housing & Property

Exceptional Service

​Thank you Emma Dugdale and Clare Hallett​ for the exceptional service you provided during the recent sale of our house. Your communication throughout the process was outstanding. We truly appreciated how promptly you returned our calls and how proactively you kept us informed at every stage. Everything was explained clearly, and your suggestions and support were invaluable to us. Furthermore, your fees were transparent, and we feel we received great value for money. We will certainly be recommending Frettens to others​!

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Reply by profile image of Clare Hallett

Clare Hallett

Thank you Ali it was great working with you. Clare and Emma

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Colin Ponceby-Smythe

Verified
Housing & Property

Positive experience in all aspects

Although an ‘anonymous’ review, Colin is a pseudonym, this is genuine feedback on my/ our experience using Frettens as conveyancers for a recent house purchase. The pricing was upfront and transparent and there were no unexpected or unwarranted fees. We chose Frettens based on their reputation and feel this is deserved. Phoebe Gamble, working together with Julia Gaunt, was our key point of contact. She was professional and helpful at all stages of the transaction, with excellent, clear communication. As first time buyers, she explained all aspects as required and provided realistic time frames. She kept in regular touch with the sales progressor at the estate agent and with the vendor’s solicitor, ensuring the process went as smoothly as could be hoped. Phoebe’s ‘welcome to your new home’ card was a lovely little gesture to be met with when moving in! I have no hesitation in recommending Frettens based on this experience.

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A representative from Frettens LLP responded to this review

Hi Colin, thank you for leaving your positive feedback - we will pass this onto Julia and Phoebe. We hope to work with you again soon!

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Peter George Whitlock

Verified
Housing & Property

Conveyancing sale and purchase.

On the whole, a great experience. The occasional reminder of important events about to happen would be useful. They were always in the letters but in the deluge of information they can be easily be missed.

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A representative from Frettens LLP responded to this review

Hi Peter, thank you for leaving us a positive review, we really appreciate your feedback. We hope to work with you again in the future!

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Kevin David

Verified
Housing & Property

Excellent service

Great communication from start to finish, stress free proceedings, I’ve used Frettens on all 3 of my house purchases, will highly recommend to family/Friends. Thank You Laura.

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A representative from Frettens LLP responded to this review

Thank you for leaving us a 5-star review Kevin, we appreciate all the feedback. Your kind words have been passed onto Laura.

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Other Reviews

Profile image of Neil

Neil

Housing & Property

Neil

Have no hesitation in recommending Frettens. Eddie was our solicitor who dealt with the sale and purchase of properties, we were extremely impressed with the service we received. Eddie kept us up to date with any developments and responded to any query we had very quickly. We received a first class service.

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A representative from Frettens LLP responded to this review

Hi Neil, I am very glad you were impressed with Eddies service, we have let him know ! Thank you for leaving your feedback, we look forward to working with you again in the future :)

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James

James

Shelley from Frettens was professional and easy to work with throughout the process. However, it’s important to be aware that if your sale or purchase falls through—even at the last minute—they will still charge 75% of their fee. I was disappointed when our initial sale collapsed just before the exchange of contracts, but it was even more of a shock to find we were still liable for a substantial fee, plus full fee was charged for the second sale. Just a word of warning: make sure you read the small print in their terms and conditions carefully.

A representative from Frettens LLP responded to this review

Dear James Thank you for your feedback. It is good to hear you were happy with the service from Shelley and thank you for your positive feedback offline throughout what was a lengthy process. Regarding your abortive fees, it is misleading to suggest that our fee is ‘hidden in the small print’. We made it clear that we do not operate on a ‘no sale no fee’ basis, both when you instructed us and when your first buyer pulled out at the end of last year. We even agreed to defer the payment of those fees, at your request, until your sale and purchase was completed and offered a reduction on your subsequent fee. You went ahead based on those fees, then requested a further reduction upon exchange of contracts three months or more later. Abortive fees are extremely commonplace in conveyancing. Shelley had completed weeks of work getting you to point of exchange, only for your buyer to withdraw at the last moment. She then had to carry out that work all over again with a new buyer. This is frustrating for all parties involved at an emotional time. We wish you all the best in your new home.

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Tania

Tania

Be cautious when using this conveyancing law firm and ensure you read the terms and conditions thoroughly. If a sale or purchase falls through at the last minute, they will charge 75% of their fee for any abortive transaction and 100% on any subsequent sale or purchase. In contrast, my experience with Dixon Stewart has been far more reasonable. I’ve used them for previous sales and purchases, and in situations where transactions have fallen through, they have not imposed unexpected or excessive charges. Based on my experience, I would recommend Dixon Stewart for a more transparent and fair conveyancing service.

A representative from Frettens LLP responded to this review

Thank you for your feedback. It is good to hear you were happy with the service from Shelley and thank you for your positive feedback offline throughout what was a lengthy process. Regarding your abortive fees, it is misleading to suggest that our fee is ‘hidden in the small print’. We made it clear that we do not operate on a ‘no sale no fee’ basis, both when you instructed us and when your first buyer pulled out at the end of last year. We even agreed to defer the payment of those fees, at your request, until your sale and purchase was completed and offered a reduction on your subsequent fee. You went ahead based on those fees, then requested a further reduction upon exchange of contracts three months or more later. Abortive fees are extremely commonplace in conveyancing. Shelley had completed weeks of work getting you to point of exchange, only for your buyer to withdraw at the last moment. She then had to carry out that work all over again with a new buyer. This is frustrating for all parties involved at an emotional time. We wish you all the best in your new home.

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Shaun

Housing & Property

Shaun

I recently sold and purchased a property and instructed Frettens as my conveyencers. My experience was seamless, fast and friendly from start to finish. Natalie, Jade and the team were super helpful and put up with my often silly questions and were always happy to explain things to us. I would highly reccomend Frettens Christchurch, after using a condesending/rude solicitor in the past Frettens was a breath of fresh air.

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A representative from Frettens LLP responded to this review

Thank you for leaving us a review Shaun we appreciate all the feedback. We are pleased to hear the Natalie and Jade were able to assist you with the sale of your property. Your kind words have been passed onto the team and we look forward to working closely with you again soon :)

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Jenny Sanger

Jenny

Brilliant service from Laura when selling my house which through no fault of hers or mine took some time. She always kept me updated and chased everyone up. Great service at a good price. Would 100% recommend.

Hi Jenny, thank you so much for your review. I have passed your comments to Laura and please do get in touch if we can be of assistance in the future. All the best.

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Reviews

4.8 /5 2226 Reviews
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Star rating
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Rating

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Clients say

What clients say about Frettens LLP

Clients praise the firm for specialist conveyancing, probate, wills, employment, family and commercial law expertise, plus efficient handling of complex transactions and business matters. Practical, clear and commercially minded advice is consistently noted. Valued soft skills include excellent communication, responsiveness, empathy, professionalism, approachability and calm reassurance. Clients highlight proactive case management, attention to detail, friendly service and good value for money, describing the team as supportive, trustworthy and reliable throughout often stressful processes.

Excellent communication
Very professional
Efficient service
Friendly staff
Responsive team
Clear advice
Knowledgeable solicitors
Good value
Proactive handling
Approachable service

ReviewSolicitors Review List

Profile image of James Lawrence William Halle

James Lawrence William Halle

Verified

Selling my house

Cheryl was fantastic throughout the entire process. She was always available to take calls, responded to emails in a timely manner and was incredibly proactive!

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Pippa Gillingham am

Verified

Helpful, achieved quick house sale

First time selling a house, Edward made the whole process easy and we somehow managed to go from offer to completion in only two months!

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Profile image of Govina Priya Kaur Basra

Govina Priya Kaur Basra

Verified

Would definitely recommend for all legal work

I have used Frettens now for several conveyancing transactions as well as other legal matters over the years. Their communication is always top tier and they work incredibly efficiently and professionally. I will continue to use them and would definitely recommend.

Legal experts tagged in
this review

0
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Profile image of Melody Nancy Truss

Melody Nancy Truss

Verified

Purchase and sale

Very nice people to deal with and got everything sorted for us

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Anonymous

Verified

House Sale

Good communication, friendly and informative

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Other Reviews

Profile image of Mark Lewis

Mark Lewis

Mark

Amazing service for Charlotte , cannot praise her enough for fer efforts to get my house sale through , a complete asset to the firm

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Profile image of Mark Godfrey

Mark Godfrey

Company & Commercial

Mark

Frettens have been brilliant in handling my business sale. From first phone call to completion they have been extremely helpful, diligent and responsive. I can highly recommend them !!!

A representative from Frettens LLP responded to this review

Hi Mark, thank you for leaving us a positive review. We hope to work closely with you again in the future!

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Mandy Rogers

Housing & Property

Mandy

Excellent communication in our house sale and purchase. No question was too silly and were always clearly responded to. Many thanks to Shelley Dancer for her great communications.

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A representative from Frettens LLP responded to this review

Hi Mandy, thank you for leaving us a 5-star review. We will pass your positive feedback onto Shelley!

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Helen Woodall

Housing & Property

Helen

Phoebe was always helpful and tireless in chasing up a particularly difficult situation

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A representative from Frettens LLP responded to this review

Hi Helen, thank you for leaving your positive feedback about Phoebe. We will pass this onto her!

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G Rolfe

Commercial Property

A client

Very good service. Great contact and dealt with all issues really well.

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A representative from Frettens LLP responded to this review

Thank you for leaving us a 5-star review, we are always pleased to hear that we were able to help you with your matter.

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