Taylor Rose

I had the pleasure of working with Jenny as my conveyancer, and I couldn't be happier with the service she provided throughout the process. From the very beginning, Jenny was professional, knowledgeable, and incredibly responsive. She kept me informed at every stage, explained everything clearly, and was always available to answer any questions I had. Her attention to detail and proactive approach helped ensure that the transaction progressed smoothly and efficiently. I always felt confident that my case was in safe hands. I would highly recommend Jenny to anyone looking for a dedicated and reliable conveyancer.

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Jenny Caiazzo

We recently used Lauren to sell and purchase our new home. We had to move at pace due to requirements in our chain and Lauren ensured that this happened. Quick responses to emails and phone calls, very personable and able to help if we had additional questions. As a result of the brilliant service we recieved we sold and moved into our new home within 85 days! Thank you Lauren for all your hard work

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Lauren Hands

I would like to express my deepest appreciation for the exceptional legal support provided by Mrs Linda Ugo. Throughout the entire matter, she has been nothing short of outstanding. Her professionalism, legal knowledge, and attention to detail are of the highest standard, and her commitment to her clients is truly remarkable. Mrs Ugo has been consistently present, vigilant, and proactive at every stage. She responds promptly, even under time pressure, and always ensures that her clients feel supported and fully informed. Her ability to explain complex legal issues clearly and confidently demonstrates her exceptional legal capacity and expertise. I strongly and wholeheartedly recommend Mrs Ugo. In my experience, it is extremely rare to find a solicitor with her level of dedication, skill, and genuine care for her clients. She is always ready to discuss matters, provide guidance, and offer reassurance whenever needed. I know very well what I am saying when I state that you will not find a lawyer as committed and capable as her. Mrs Ugo is, without question, one of the very best.

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Linda Ugo

I would strongly advise against anyone instructing Taylor Rose for a property transaction. Following our purchase, Taylor Rose failed to identify errors in our mortgage deed before submitting the registration application to HM Land Registry. This led to avoidable requisitions, significant delays and months of uncertainty. Communication throughout the process was extremely poor. We repeatedly had to chase for updates, were provided with the contact details of an employee who had already left the firm, and ultimately had to contact HM Land Registry ourselves to establish the status of the application. It was only through our own enquiries that we discovered the application was approaching a critical deadline. The delays had serious financial consequences. Our mortgage offer expired whilst the registration issues remained unresolved, forcing us to secure a new mortgage product at a significantly higher interest rate. Taylor Rose has accepted responsibility for a number of failings and has offered a small amount compensation but nothing close to our losses. We remain dissatisfied with the outcome and have now referred the matter to the Legal Ombudsman for independent review. What is most disappointing is that the complaint itself took almost six months to reach a final response, including missed deadlines within Taylor Rose's own complaints process. Mistakes can happen, but what matters is how they are handled. Unfortunately, our experience was characterised by avoidable errors, poor communication and a lack of accountability for the full financial impact of those failings. Based on our experience, I would not use Taylor Rose again.

We are posting this review now that our sale has completed to warn others. Dealing with Taylor Rose turned an already stressful process into a genuinely traumatic experience. We escalated our complaint to the Head of Client Care, but the firm chose to protect their staff and hide behind timelines rather than take accountability for their service. If you choose to use Taylor Rose, be prepared for the following: Communication Failure: Our solicitor refused to pick up the phone to guide our cooperative leaseholder through a simple ID2 identity form. Her blunt and confrontational emails caused the leaseholder to feel forced to appoint his own solicitors, landing us with a massive bill. When I stepped in and called the landlord myself, we cleared up the misunderstanding in minutes. Our Taylor Rose solicitor eventually apologised to the landlord, but it was unfortunately too late; the landlord had already appointed his own legal representation because he was so unsatisfied with her attitude. A simple 5-minute phone call from the start would have saved us thousands of pounds. They Lost Our Sensitive Documents and Blamed Us: The firm lost vital documents we sent them, forcing us to quickly re-sign and re-send replacements under immense pressure. At the time, they blamed us and claimed we had never sent them. However, in their formal complaint response, they finally admitted they did receive them but had scanned them incorrectly onto the back of a completely different document and "overlooked" them. Doing Their Job For Them: 1. The solicitor repeatedly drew up incorrect deed plans which would have legally blocked two of our neighbours from accessing their own front doors. Because she was struggling, I had to personally redraw the plans for her. The firm has since admitted to us in writing that the solicitor "is not legally qualified to draw up plans"—yet she attempted to do so anyway instead of advising us to seek a professional from the start. 2. I had to personally contact the Land Registry to find out what was stalling our Deed of Variation. The Land Registry told me exactly what was missing and noted that the solicitor could see this on her portal. Yet, when asked, our solicitor shut us down, ignored my queries about the portal, and insisted she was just "waiting on an email." I had to hunt down and coordinate with the third parties myself to get the final sign-offs. Total Lack of Empathy: Throughout the entire process, our solicitor felt cold and completely lacked human emotion, which is so key when dealing with the stress of moving home. A prime example of this was when our buyers pulled out after 4 months; there was no phone call, just a cold email telling us to let her know when we had new buyers. When we tried to push things forward to protect our position, we were met with defensive remarks like, "I won't be working any faster or slower than I normally do." Taylor Rose is a massive company and they undoubtedly have great solicitors, but our experience was appalling. Our only goal now is to ensure no other family has to go through the trauma, extreme anxiety, and absolute lack of client care that we had to endure.

Aliyah Saddique and Sara Tenn from Taylor Rose were of great help in my legal process and very responsive to any queries I had. Great service, would recommend.

My experience with Taylor Rose Solicitors left me with the impression that the firm protects its own kinds rather than those of their clients. After more than 10 years of seeking answers and accountability, I still feel that justice has been denied rather than delivered. I understand that mistakes can happen in any profession, including the legal profession, but throughout this process I have seen no meaningful acknowledgment of what I believe were serious failings in the handling of my case. As a single mother, the impact has been devastating. Instead of receiving support and assistance, I have endured years of stress, anxiety, frustration, and financial loss. I paid approximately £16,000 in legal fees for services that I believe ultimately worked against my interests, yet no one appears willing to accept responsibility or provide satisfactory explanations. My complaint was directed to Meta Panchamia, Director of Dispute Resolution and Head of Group Litigation. However, I found the second internal complaints process disappointing and ineffective. I was repeatedly met with “out of office” responses, informed that all avenues had been exhausted, or told that the issues raised were outside the firm’s remit. In my view, the initial investigation presented a conflict of interest, as the matters I raised were connected to the supervision and handling of issues involving child safety. Despite raising these concerns, I felt they were dismissed without proper consideration, quickly lost evidence, and no independent scrutiny appeared to take place. The offer of £7,000 with downplayed results for “poor service”, based on some kind of legal test, which was refused to properly explain or justify. This is my experience with Taylor Rose. After years of pursuing answers, I remain deeply disappointed by what I consider to be an unprofessional and careless approach to both my case and my subsequent complaint. The lack of transparency, accountability, and meaningful engagement has left me feeling ignored and without the justice or explanations I have spent more than a decade seeking. I continue to believe that the truth matters and that accountability should not depend on how much time has passed. I believe in the right timing, and I remain hopeful that one day the answers and justice I have been seeking will finally be delivered. This is further complicated by the fact that the supervisor involved in my case is now the Head of Family and children department. I believe raises concerns about independence and impartiality in how my complaint was handled.

Thank you for your assistance. Taylor Rose updated me weekly on the position of my remortgage.

Me and my partner Jacob have recently purchased a new property and have just got to the exchange stage. I have been absolutely blown away by how amazing Harley Jaggard Jones has been and she’s looked after me and my partner so well throughout this process which can for some people be, complicated, daunting, and sometimes a lot can go a miss. Harley stepped in to pick up our matter after other circumstances arose and she has just been amazing throughout, how supportive she’s been, and how friendly she’s been to us. Harley has always gone through the strengths to make sure we were always kept in the loop and updated and be in hand to answer any questions. Harley I cannot praise you enough but I hope this will do!… The entire process has been straightforward and felt quite seamless which I know isn’t always the case. I know I will be keeping through Taylor Rose through anything else I need in the future thank you :))

Taylor Rose did the conveyancing on the sale of my Mothers leasehold flat. It did take a lot longer than I expected but I can’t say that was due to them as so many different agencies were involved in the auction process. Jan Taze handled the sale and was helpful, attentive and calls always returned. He delivered an efficient service