Taylor Rose

I would strongly advise against anyone instructing Taylor Rose for a property transaction. Following our purchase, Taylor Rose failed to identify errors in our mortgage deed before submitting the registration application to HM Land Registry. This led to avoidable requisitions, significant delays and months of uncertainty. Communication throughout the process was extremely poor. We repeatedly had to chase for updates, were provided with the contact details of an employee who had already left the firm, and ultimately had to contact HM Land Registry ourselves to establish the status of the application. It was only through our own enquiries that we discovered the application was approaching a critical deadline. The delays had serious financial consequences. Our mortgage offer expired whilst the registration issues remained unresolved, forcing us to secure a new mortgage product at a significantly higher interest rate. Taylor Rose has accepted responsibility for a number of failings and has offered a small amount compensation but nothing close to our losses. We remain dissatisfied with the outcome and have now referred the matter to the Legal Ombudsman for independent review. What is most disappointing is that the complaint itself took almost six months to reach a final response, including missed deadlines within Taylor Rose's own complaints process. Mistakes can happen, but what matters is how they are handled. Unfortunately, our experience was characterised by avoidable errors, poor communication and a lack of accountability for the full financial impact of those failings. Based on our experience, I would not use Taylor Rose again.

I chose Taylor Rose MW for my leasehold purchase, and what should have been a straightforward process has turned into a year-long nightmare. What was initially promised to take a few months has dragged on for over a year due to what I can only describe as a complete lack of professionalism and communication. From the start, there were issues. On the day of completion, I was hit with an unexpected demand for an additional £2,134.30 due to a miscalculation, a clear sign of administrative incompetence. This set the tone for what was to come. The most frustrating part has been the failure to register my property with the Land Registry. Despite being told in November 2024 that it would take no more than 100 working days, a year later the issue is still not resolved. I was repeatedly given false deadlines and had to constantly chase for updates myself. It was eventually revealed that the delay was due to a "prior pending application" from the previous owner—a crucial issue that should have been dealt with by my solicitors. This negligence has had serious financial consequences. Because of their failure to complete the registration, my remortgage offer was put at risk of expiring. I was forced to spend my own time and money chasing other parties and even had to resort to making legal action for professional negligence. Even now, a year after the process began, there is still confusion over who has paid the required fees for documents, showing a complete breakdown in their management of my case. I have repeatedly stated that Taylor Rose has failed to look after me as a client, and my experience confirms this. I strongly advise anyone considering Taylor Rose for a conveyancing process to look elsewhere. The lack of proactive communication, combined with critical errors and a failure to protect my interests, has been incredibly stressful. Save yourself the trouble and find a firm that will actually work for you.

My family and I have suffered many years of injustice without any legal defence, and my quest for the upholders of justice proved to be futile and extremely disheartening. However, my last attempt at seeking for ideal Solicitors with any authenticity was realised upon my discovery of Taylor Rose Solicitors. My initial enquiry was met with incomparable and, significant sensitivity and warmth, and my matter was acted upon without undue delay and with exemplary professionalism at its HIGHEST level. My overall experience as a new client of Taylor Rose Solicitors has therefore put me in a state of euphoria and discovering their UNIQUE services can be rightly compared to finding the 'Holy Grail'. With hand-on-heart, I COMPLETELY RECOMMEND! Deepest thanks. PL

Will steal your money. Represented me poorly for trust. Did not do job / management well. Now trying to come after me for overcharged services. Legal ombudsman next.

Our family cannot recommend Taylor Rose highly enough. Our legal case was handled by Ms. Louise Tunstall, who represented us in a professional negligence claim against a previous solicitor that we used. Throughout the entire legal process, Ms. Tunstall treated us with genuine care. She guided us through every stage, ensuring we were always well-informed and comfortable with the next steps. Her attention to detail was impeccable, ultimately securing a settlement that far exceeded our expectations. If you need a lawyer who truly knows the law and fights tirelessly for their clients, look no further than the legal services of Ms. Louise Tunstall at Taylor Rose.

I strongly advise caution when considering Taylor Rose for property conveyancing services. My experience with the firm was extremely disappointing and stressful. Despite paying significantly more than the market average, the company failed to conduct thorough due diligence. As a result, I purchased a property with serious issues, including persistent water leakage—problems that could have been identified with even basic research. When I attempted to raise these concerns with Taylor Rose, I was informed that I would need to pay £1,300 simply for an assessment of the matter. This added further financial and emotional strain to an already difficult situation. In my experience, this has been a costly and frustrating process. If you are prepared to deal with financial loss and unnecessary stress, Taylor Rose may be the firm for you. My solicitor was Penny Kyriacou. Proceed with caution.

I reached out to Taylor Rose to ask about the potential of pursuing a pension company with professional negligence. Margaret Young answered very candidly and gave a detailed response explaining why she would need additional information from other experts first, and that even if I were to arrange that, cases like this are costly and rarely result in a win. I really appreciated her candor and the time she took to give me a detailed response discouraging me from taking legal action. I reached out to two other law firms, one of which did not reply. The other wanted £450 to deliver a message which in all likelihood would be similar to what Margaret did for free. All three firms advertised an initial free consultation. Only one actually gave one. And Margaret's response demonstrated she actually cares about people and her ability to help, not just bagging and billing another client regardless of whether or not they have a good case. If I decide to pursue the matter, I will definitely hire Margaret Young.

I emailed Taylor Rose with an initial question about the conduct of Royal London regarding a pension I have with them. Margaret Young, who heads their professional negligence department, emailed back within 48 hours with really candid advice that saved me money and time without asking for a penny in return. I emailed two other law firms at the same time. One didn't reply, the other wanted a £450 initial consultation fee, even though all 3 I emailed CLAIMED to offer a 30-min free initial appointment to assess a case. I really appreciated the time Margaret took on her thoughtful and considered response. I felt like a person, not a cash grab and feel confident that if I do choose to go forward with legal action, she would work in my best interest. I don't know about Taylor Rose, but if you need help with professional negligence, I recommend Margaret Young...

Margaret Young was extremely helpful in advising on a matter regarding professional negligence