Request a callback

Book an appointment

How Slater Heelis Compares

Value for money

This firm - 93%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater Heelis on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater Heelis. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%
Overpriced 10%
About Right 87%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Would recommend to
friends and family

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater Heelis and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Slater Heelis performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Satisfied with
outcome of matter

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater Heelis and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater Heelis compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that Slater Heelis offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    1201
  • Very Good

    48
  • Average

    2
  • Poor

    10
  • Awful

    19

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Heath

Matter Type:

Divorce

Heath

March 14, 2024

Report to admin

Collected on:

Cautionary Tale: Disappointing Legal Representation by Mark Heptinstal

Regrettably, the legal services provided, particularly by recently promoted partner Mark Heptinstall, fail to meet professional standards. The initial engagement appeared promising but quickly devolved into a situation where unnecessary work was generated, billed at exorbitant rates, with threats of financial consequences if questioned. Despite assurances that his assistant would handle much of the workload, billing discrepancies arose, suggesting inflated invoicing practices.

Furthermore, Mark Heptinstall abruptly withdrew from representation just five days before a critical court hearing, failing to provide adequate notice or guidance on next steps. This departure left us without representation and unprepared for the hearing, as well as failing to inform us of crucial procedural requirements, such as the submission of a legal document known as a 'bundle'. Despite previous assurances that the hearing was a mere formality, it resulted in an adverse ruling against us, with significant financial implications.

Of particular concern was the inadvertent sharing of sensitive information with the opposing party and the inclusion of a questionable "disclaimer" in documentation presented to us. These actions raise doubts about the solicitor's professionalism and commitment to client confidentiality.

Given these issues, we feel compelled to highlight our dissatisfaction and caution others against engaging with this firm. We have also sought recourse through appropriate channels, including lodging a formal complaint regarding the breach of solicitor duty of care and code of conduct.

In conclusion, our experience with Mark Heptinstall and the firm's handling of our case has been deeply disappointing, and we urge others to exercise caution when considering their services.

Was this review helpful?

Sam

Sam

September 25, 2023

Report to admin

Collected on:

Incredible service and brilliant expertise

I was unfortunate to face a very stressful and unfair HR issue with an employee. Whilst we knew we had the winning case our existing legal support was poor and we were being hit from every angle for several months. I was introduced to Helen to seek a second opinion and immediately knew she was right and instructed her to take control. Within 72 hours, Helen had not only agreed on a settlement but was also able to significantly reduce it due to a number of key elements that had been missed previously.

Quite frankly we would still be fighting this if it was not for her expertise and I would highly recommend her.

Was this review helpful?

mickford1952

mickford1952

September 01, 2023

Report to admin

Collected on:

Quite smply: you couldn't ask for more.

I had an enquiry about a dispute that's arisen with a contractor during the renovation of our house.
Mike Carter was SO good at taking me through the various options - and his advice and ability to convey the complexities of the situation have definitely made me feel I have a better understanding of the situation now. And this was unpaid for advice - which included him guiding to towards the realisation that he wouldn't be the right option for me to take in this instance - but, based on this call alone, Slater Heelis will be the first people I call if I ever need a solicitor in the future.

Was this review helpful?

Anonymous

Verified review

This review has been left by a verified client who used Slater Heelis.

Anonymous

August 03, 2023

Report to admin

Collected on:

Excellent help and advice from start to finish.

I approached Rachel with an issue I was having with the DVLA. Rachel immediately advised me of a plan of action and calmed my nerves.
Less than two weeks later, the issue is fully resolved with no adverse impact on me.
Rachel was knowledgeable, helpful, calm, understanding and (most importantly) kept me up to date in progress. If I ever need legal advice again, I will absolutely reach out to Rachel and I fully recommend her and Slater Heelis to anyone.

Was this review helpful?

Anonymous

Verified review

This review has been left by a verified client who used Slater Heelis.

Anonymous

August 02, 2023

Report to admin

Collected on:

Excellent support

Both Rachels were very diligent knowledgeable and professional. Further they were very supportive and persistent in their efforts to secure rightful outcome.

Was this review helpful?

Anonymous

Verified review

This review has been left by a verified client who used Slater Heelis.

Anonymous

August 02, 2023

Report to admin

Collected on:

Excellent Support

I have been thoroughly impressed with both Rachels in terms of their knowledge and professionalism. Further their supportive, diligent and persistent approach is to be admired.

Was this review helpful?

Lauren

Lauren

July 20, 2023

Report to admin

Collected on:

Complex custody case

Heather has been my solicitor for around 18 months. She has represented me during a complex custody case that involved social services and a fact finding. From start to finish Heather has been emphatic, professional, knowledgeable and driven to get me the best possible outcome. No question was silly and she was able to explain a complex situation so that I understood all the legal documents/language.

Heather explained every step of the way and prepared me incredibly well for each hearing. She supported both me and my family throughout a very difficult time.

Heather is very knowledgeable about family law and was able to use this to move my case along. She also has a very detailed knowledge of the social care system that she was able to use during my case in order to gain answers that I was unable to gain on my own.

Heather kept in regular contact and promptly informed me of updates and changes. She gave me the important updates that I needed and didn’t overwhelm me with things that I didn’t need to know.

More than anything; Heather was incredibly approachable. There was zero judgement for the situation I found myself in and she also has a great sense of humour which made an awful situation a lot easier!

Hopefully I won’t ever need to use Heather again due to the nature of her work however I would 100% recommend Heather as a solicitor to anyone who finds themselves needing one.

I am eternally grateful to Heather for getting me the best possible outcome for my case!

Was this review helpful?

Anthony

Verified review

This review has been left by a verified client who used Slater Heelis.

Matter Type:

Boundary Disputes

Anthony

June 26, 2023

Report to admin

Collected on:

Boundary dispute

Daniel has been great to work with. His work has been consistently thorough and meticulous. We are very pleased to have him on our side.

Was this review helpful?

Lindsay Ratapana

Verified review

This review has been left by a verified client who used Slater Heelis.

Matter Type:

Probate

Lindsay Ratapana

June 22, 2023

Report to admin

Collected on:

Inheritance service

Helen was extremely helpful with me and my brother and sister at a very difficult time following the death of our mum, she helped us understand a very difficult process

Was this review helpful?

Anthony fuller

Verified review

This review has been left by a verified client who used Slater Heelis.

Matter Type:

Residential Conveyancing

Anthony fuller

June 22, 2023

Report to admin

Collected on:

Conveyancing

Helen was everything you describe below,after the passing of my mother she dealt with the conveyancing quickly professionally and kept us all informed along the way ....outstanding service would definitely recommend Helen again ...thank you so much

Was this review helpful?

Reviews collected from

Lauren

Lauren

November 06, 2021

Report to admin

Collected on:

Lauren

Personal and professional service right from the first phone call. Would thoroughly recommend.
Philip was great at guiding me through the process and legal jargon!

Was this review helpful?

David

Matter Type:

Family law

David

February 09, 2021

Report to admin

Collected on:

David

I would like to acknowledge my thanks to Patricia Robinson for her help in obtaining my daughters divorce. In addition to being extremely knowledgeable, Patricia is most kind and understanding in what was a very difficult time for my daughter. The outcome was successful and I am pleased to say my daughter and family have moved on and are all in a much better place. We are extremely grateful.

Was this review helpful?

Hantong

Hantong

September 28, 2020

Report to admin

Collected on:

Hantong

I had a family will at this solicitors and when it came to executing their quote was well above 250% of a much larger fixed fee firm. The staff is unresponsive, first email request ignored for days, second email i get the out of office reply but nobody receives her emails. I phone up for a different person, they dont know what to do and promise to call back but does not. I made it clear it was urgent and this seems to mean nothing to these people.

Unprofessional, unresponsive and expensive.

Was this review helpful?

Heidi

Heidi

June 09, 2020

Report to admin

Collected on:

Heidi

A professional, compassionate service was delivered with speed and accuracy , thank you

Was this review helpful?

Beverley

Beverley

September 05, 2019

Report to admin

Collected on:

Beverley

Alway used Slater heelis

Was this review helpful?

Slater Heelis are accredited by

accreditation
accreditation
accreditation
accreditation

About this branch

Description

Slater Heelis is an established and friendly full-service law firm in Manchester and Cheshire, with offices in the city centre, Sale and Timperley. Our team of solicitors can advise you on many legal matters, as our broad service offering caters to individuals and businesses alike.

Practice areas

Services for you: Family Law - Court of Protection - Residential Conveyancing - Personal Injury - Wills, Trusts & Probate Services for businesses: Corporate Law - Dispute Resolution - Employment Law & HR - Commercial Property - Construction & Engineering - Residential Construction Projects

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Clinical Negligence
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Dental Negligence
    • Dental Negligence Claims
  • Consumer
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Malicious falsehood
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Domestic violence
    • Drugs offences
    • Fraud
    • Harassment
    • Juvenile
    • Murder and Manslaughter
    • Prison law
    • Professional Conduct
    • Regulatory Defence
    • Sexual allegations including Rape and Sexual Assaults
    • Theft
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Media and Sports
    • Military
    • Part Time Workers
    • Pay Issue
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Annulment
    • Asset protection and tax mitigation
    • Change of name
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Divorce Mediation
    • Domestic Abuse
    • Domestic Violence
    • Elderly care
    • Elderly care home fees
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • High Net Worth Divorce
    • Inheritance Act claims
    • Injunctions
    • International Divorce
    • Lasting power of attorney
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Planning
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Second charges
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Trusts
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Armed Forces Compensation Scheme
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Broken Bone Or Fracture
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Chronic Pain
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Motor Insurance Policy
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Non Freezing Cold Injury
    • Occupational Asthma
    • Osteoarthritis
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Welfare & Benefits
    • Mental Health - Court of protection
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Charities
    • Charities
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Contracts and Agreements
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contract law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Insurance
    • Intellectual Property
    • Litigation for Holiday and Residential Parks
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Outsourcing agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Slander
    • Small businesses
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Construction
    • Construction
    • Construction and engineering dispute resolution
    • Engineering contracts
  • Dispute Resolution
    • Mediation
  • Regulations
    • Environment
    • Health and Safety
    • Licensing
Book an appointment