Taylor Rose

I had the pleasure of working with Jenny as my conveyancer, and I couldn't be happier with the service she provided throughout the process. From the very beginning, Jenny was professional, knowledgeable, and incredibly responsive. She kept me informed at every stage, explained everything clearly, and was always available to answer any questions I had. Her attention to detail and proactive approach helped ensure that the transaction progressed smoothly and efficiently. I always felt confident that my case was in safe hands. I would highly recommend Jenny to anyone looking for a dedicated and reliable conveyancer.

Legal experts tagged in
this review

Jenny Caiazzo

We recently used Lauren to sell and purchase our new home. We had to move at pace due to requirements in our chain and Lauren ensured that this happened. Quick responses to emails and phone calls, very personable and able to help if we had additional questions. As a result of the brilliant service we recieved we sold and moved into our new home within 85 days! Thank you Lauren for all your hard work

Legal experts tagged in
this review

Lauren Hands

I would like to express my deepest appreciation for the exceptional legal support provided by Mrs Linda Ugo. Throughout the entire matter, she has been nothing short of outstanding. Her professionalism, legal knowledge, and attention to detail are of the highest standard, and her commitment to her clients is truly remarkable. Mrs Ugo has been consistently present, vigilant, and proactive at every stage. She responds promptly, even under time pressure, and always ensures that her clients feel supported and fully informed. Her ability to explain complex legal issues clearly and confidently demonstrates her exceptional legal capacity and expertise. I strongly and wholeheartedly recommend Mrs Ugo. In my experience, it is extremely rare to find a solicitor with her level of dedication, skill, and genuine care for her clients. She is always ready to discuss matters, provide guidance, and offer reassurance whenever needed. I know very well what I am saying when I state that you will not find a lawyer as committed and capable as her. Mrs Ugo is, without question, one of the very best.

Legal experts tagged in
this review

Linda Ugo

I would strongly advise against anyone instructing Taylor Rose for a property transaction. Following our purchase, Taylor Rose failed to identify errors in our mortgage deed before submitting the registration application to HM Land Registry. This led to avoidable requisitions, significant delays and months of uncertainty. Communication throughout the process was extremely poor. We repeatedly had to chase for updates, were provided with the contact details of an employee who had already left the firm, and ultimately had to contact HM Land Registry ourselves to establish the status of the application. It was only through our own enquiries that we discovered the application was approaching a critical deadline. The delays had serious financial consequences. Our mortgage offer expired whilst the registration issues remained unresolved, forcing us to secure a new mortgage product at a significantly higher interest rate. Taylor Rose has accepted responsibility for a number of failings and has offered a small amount compensation but nothing close to our losses. We remain dissatisfied with the outcome and have now referred the matter to the Legal Ombudsman for independent review. What is most disappointing is that the complaint itself took almost six months to reach a final response, including missed deadlines within Taylor Rose's own complaints process. Mistakes can happen, but what matters is how they are handled. Unfortunately, our experience was characterised by avoidable errors, poor communication and a lack of accountability for the full financial impact of those failings. Based on our experience, I would not use Taylor Rose again.

We are posting this review now that our sale has completed to warn others. Dealing with Taylor Rose turned an already stressful process into a genuinely traumatic experience. We escalated our complaint to the Head of Client Care, but the firm chose to protect their staff and hide behind timelines rather than take accountability for their service. If you choose to use Taylor Rose, be prepared for the following: Communication Failure: Our solicitor refused to pick up the phone to guide our cooperative leaseholder through a simple ID2 identity form. Her blunt and confrontational emails caused the leaseholder to feel forced to appoint his own solicitors, landing us with a massive bill. When I stepped in and called the landlord myself, we cleared up the misunderstanding in minutes. Our Taylor Rose solicitor eventually apologised to the landlord, but it was unfortunately too late; the landlord had already appointed his own legal representation because he was so unsatisfied with her attitude. A simple 5-minute phone call from the start would have saved us thousands of pounds. They Lost Our Sensitive Documents and Blamed Us: The firm lost vital documents we sent them, forcing us to quickly re-sign and re-send replacements under immense pressure. At the time, they blamed us and claimed we had never sent them. However, in their formal complaint response, they finally admitted they did receive them but had scanned them incorrectly onto the back of a completely different document and "overlooked" them. Doing Their Job For Them: 1. The solicitor repeatedly drew up incorrect deed plans which would have legally blocked two of our neighbours from accessing their own front doors. Because she was struggling, I had to personally redraw the plans for her. The firm has since admitted to us in writing that the solicitor "is not legally qualified to draw up plans"—yet she attempted to do so anyway instead of advising us to seek a professional from the start. 2. I had to personally contact the Land Registry to find out what was stalling our Deed of Variation. The Land Registry told me exactly what was missing and noted that the solicitor could see this on her portal. Yet, when asked, our solicitor shut us down, ignored my queries about the portal, and insisted she was just "waiting on an email." I had to hunt down and coordinate with the third parties myself to get the final sign-offs. Total Lack of Empathy: Throughout the entire process, our solicitor felt cold and completely lacked human emotion, which is so key when dealing with the stress of moving home. A prime example of this was when our buyers pulled out after 4 months; there was no phone call, just a cold email telling us to let her know when we had new buyers. When we tried to push things forward to protect our position, we were met with defensive remarks like, "I won't be working any faster or slower than I normally do." Taylor Rose is a massive company and they undoubtedly have great solicitors, but our experience was appalling. Our only goal now is to ensure no other family has to go through the trauma, extreme anxiety, and absolute lack of client care that we had to endure.

We used this company for our house sale and couldn’t have been more impressed. The service was great throughout, and their communication was outstanding from start to finish. Thanks to them, the entire process was completely stress-free. Special thanks to Lukxshana and Parveen, who were absolutely fantastic. They were professional, responsive, and always took the time to explain things clearly. Their expertise and dedication made all the difference, and we felt supported every step of the way. If you’re looking for reliable, communicative lawyers for your property transaction, I highly recommend this team. We’re so grateful for their help and would definitely use them again.

I've worked with Joanna Miller twice now - once when buying my first home and then again five years later when selling it and buying a new property together with my partner. Both times the experience has been nothing short of exceptional. Joanna is friendly and professional, incredibly quick and clear in her communication, and thorough and diligent across the enquiries and legal aspects. I recommend her to everyone!

Ramson Anderson Excellent service from Ramson throughout the conveyancing process. He was professional, efficient, and kept me informed at every stage, making the transaction as smooth and stress-free as possible. Any questions were answered promptly, and his attention to detail gave me confidence throughout. I would highly recommend Ramson to anyone looking for a reliable and knowledgeable conveyancer. Thank you again for all your help.

Unfortunately, my experience with this property law firm was very disappointing. I found the service to be below expectations and did not feel I received value for the fees charged. Based on my experience, I would not recommend their services. In particular, my interactions with Mithila were not as helpful or effective as I had hoped.

Excellent service by Leah Newson